I am rejecting this response because:
The way the business went about cancelling my order is not rightThe business blamed the cancellation on the customer, claiming that it was my error and that is why the order was cancelledThus was not true, and took contacting the business three times to finally receive a responseBefore in placed my order, I called and was assured the item would be delivered by January 1stI've attached screen shots of these datesIf you would like more evidence, I can supply that as well
This pertains to the complaint filed by Mrs. *** ***. Mrs*** and I spoke over the phone and we are waiting to hear back from Mrs*** on the resolution. Thanks,Ted ***Sportsman's Guide
Initial Business Response /* (1000, 8, 2015/08/02) */
The customer returned this item and received a refund for the item on 7/30/I have also processed a refund for the shipping on the purchase, so an additional $will be processed back to the customers card as well
Initial Consumer
Rebuttal /* (3000, 10, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've only received a refund of $I have not received the $for shipping as they stated that they will do! I also was charged $for some type of insuranceThey still have not changed the misleading advertisementI have found the exact item on another site for less and was advertised in the proper mannerSo there should be no excuse,by Sportsmens Guide,why this item can not be advertised properly without misleading us consumers!!!
Final Business Response /* (4000, 12, 2015/08/05) */
The insurance is non refundable as it is an optional charge when placing an orderYour $refund was just processed so it will show up on your card within business hours
Initial Business Response /* (1000, 8, 2015/12/31) */
Case #***
Mr***,
We apologize that you are still receiving emails following your optout requestWhen looking at your account, we see that your email address ([email protected]) has been opted out from receiving emails
from Sportsman's Guide on 12/2/If you have received any emails from Sportsman's Guide after 12/2/15, is it possible for you to forward the email so we can investigate why you are still receiving our email?
Again we apologize for any inconvenience this has caused
Please forward directly to my email: ***@sportsmansguide.com
Thanks,
Ted ***
Manager Specialty Services
Initial Business Response /* (1000, 5, 2016/01/12) */
This response is in reference to Case ID XXXXXXXX, filed by Mr*** ***
Sportsman's Guide has contacted Mr***Mr*** understood the pricing of items was in errorWe are considering this resolved
Thanks,
Ted
***
Initial Consumer Rebuttal /* (2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They were very nice, had a good conversationBusiness is not honoring the advertised price as it was a computer errorI do appreciate their time and courtesy in calling me back
Hello Mr***,Sportsman's Guide is processing a refund in the amount of $30.00, this refund will be in a form of a check. A refunded of $was processed back to the original credit card used to purchase the product. The refund for the $was issued back on June 10th. We apologize for the inconvenience and we hope to have an opportunity to service you in the future. Regards,Ted ***Manager Product Services
This pertains to the complaint filed by Mr***, case ID ***. Mr*** and I spoke over the phone and resolved the situation. We are considering this case closed. Regards,Ted ***Director of Customer Experience
This pertains to the rejection filed by Mr*** ***. Mr*** and I spoke over the phone and resolved the situation. We are considering this case closed. Regards,Ted ***Manager Product ServicesSportsman's Guide
Ms***,After review of your account number ***, I can confirm that there is no delinquent payment owed to Sportsman's Guide. I emailed you on March 7, to confirm the phone number you are receiving these calls on, I have not heard back. The phone number and email on your
account is not tied to any other account in our records. If you would, please respond to my email, I can then investigate even more. Questions or concerns I can be reached directly at ###-###-####. Regards,Ted ***SrManager Customer ExperienceSportsman's Guide
This pertains to the complaint filed by Mr*** ***. Mr*** and I spoke over the phone, we are in the process of refunding him in full. We are considering this case closed. Thanks,Ted ***Product Services ManagerSportsman's Guide
I am rejecting this response because:
The way the business went about cancelling my order is not rightThe business blamed the cancellation on the customer, claiming that it was my error and that is why the order was cancelledThus was not true, and took contacting the business three times to finally receive a responseBefore in placed my order, I called and was assured the item would be delivered by January 1stI've attached screen shots of these datesIf you would like more evidence, I can supply that as well
This pertains to the complaint filed by Mrs. *** ***. Mrs*** and I spoke over the phone and we are waiting to hear back from Mrs*** on the resolution. Thanks,Ted ***Sportsman's Guide
Initial Business Response /* (1000, 8, 2015/08/02) */
The customer returned this item and received a refund for the item on 7/30/I have also processed a refund for the shipping on the purchase, so an additional $will be processed back to the customers card as well
Initial Consumer
Rebuttal /* (3000, 10, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've only received a refund of $I have not received the $for shipping as they stated that they will do! I also was charged $for some type of insuranceThey still have not changed the misleading advertisementI have found the exact item on another site for less and was advertised in the proper mannerSo there should be no excuse,by Sportsmens Guide,why this item can not be advertised properly without misleading us consumers!!!
Final Business Response /* (4000, 12, 2015/08/05) */
The insurance is non refundable as it is an optional charge when placing an orderYour $refund was just processed so it will show up on your card within business hours
Initial Business Response /* (1000, 8, 2015/12/31) */
Case #***
Mr***,
We apologize that you are still receiving emails following your optout requestWhen looking at your account, we see that your email address ([email protected]) has been opted out from receiving emails
from Sportsman's Guide on 12/2/If you have received any emails from Sportsman's Guide after 12/2/15, is it possible for you to forward the email so we can investigate why you are still receiving our email?
Again we apologize for any inconvenience this has caused
Please forward directly to my email: ***@sportsmansguide.com
Thanks,
Ted ***
Manager Specialty Services
Initial Business Response /* (1000, 5, 2016/01/12) */
This response is in reference to Case ID XXXXXXXX, filed by Mr*** ***
Sportsman's Guide has contacted Mr***Mr*** understood the pricing of items was in errorWe are considering this resolved
Thanks,
Ted
***
Initial Consumer Rebuttal /* (2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They were very nice, had a good conversationBusiness is not honoring the advertised price as it was a computer errorI do appreciate their time and courtesy in calling me back
Hello Mr***,Sportsman's Guide is processing a refund in the amount of $30.00, this refund will be in a form of a check. A refunded of $was processed back to the original credit card used to purchase the product. The refund for the $was issued back on June 10th. We apologize for the inconvenience and we hope to have an opportunity to service you in the future. Regards,Ted ***Manager Product Services
This pertains to the complaint filed by Mr***, case ID ***. Mr*** and I spoke over the phone and resolved the situation. We are considering this case closed. Regards,Ted ***Director of Customer Experience
This pertains to the rejection filed by Mr*** ***. Mr*** and I spoke over the phone and resolved the situation. We are considering this case closed. Regards,Ted ***Manager Product ServicesSportsman's Guide
Ms***,After review of your account number ***, I can confirm that there is no delinquent payment owed to Sportsman's Guide. I emailed you on March 7, to confirm the phone number you are receiving these calls on, I have not heard back. The phone number and email on your
account is not tied to any other account in our records. If you would, please respond to my email, I can then investigate even more. Questions or concerns I can be reached directly at ###-###-####. Regards,Ted ***SrManager Customer ExperienceSportsman's Guide
This pertains to the complaint filed by Mr*** ***. Mr*** and I spoke over the phone, we are in the process of refunding him in full. We are considering this case closed. Thanks,Ted ***Product Services ManagerSportsman's Guide