Initial Business Response /* (1000, 12, 2016/01/07) */
Customer was contacted regarding his complaintOffered customer a gift card for the issue and apologizedWe consider the issue closed
Initial Consumer Rebuttal /* (2000, 14, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
Sportsman's Guide management contacted me, apologized for the error, issued a store credit, and corrected the misleading online adI am glad to see that the previous supervisor I had spoke with does not represent management as a whole at the Sportsman's Guide as the performance and lack of concern of the original supervisor was troublesome
I am satisfied with the resolution offered to me and I will continue to do business with the Sportsman's Guide as I am a long time customer
This pertains to Case ID ***, filed by Mr*** ***
We have reached out to Mr*** and resolved the complaintWe are considering this case closed
Regards,
Ted ***
SrManager Customer Experiance
Initial Business Response /* (1000, 8, 2016/02/02) */
This reply pertains to Case ID ***
We have spoken to Mr*** regarding his complaint and have resolved itWe are considering this case closed
Thanks,
Ted ***
Initial Consumer Rebuttal /* (2000, 10, 2016/02/03)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
Although it took some time I was indeed satisfied with the outcomeMr*** helped me in resolving my issue and did so with humility and patientsThank you Revdex.com and Ted for your time
This pertains to the compliant filed by Mr*** ***. We reached out to Mr*** regarding the compliant he filed. We are considering this case closed. Thanks,Ted ***Manager Product Services
Initial Business Response /* (1000, 7, 2015/06/02) */
It states on our website the following:
As a Club Member, you're eligible to help ease your budget on any order for merchandise totaling $or morewith no extra chargesIt's like free credit! Just click the Buyer's Club 4-Pay box
when you're ordering online, tell your order rep when you call, or check the box located just below "Method of Payment" on the order formWe'll bill the first installment at the time of your order, and then automatically bill your credit card every days over the next daysShipping charges and club fees will be added to the first installmentSmall dollar items on backorder will be billed in full when shippedAvailable on credit cards only, no debit cardsNot available in our retail outlet store, or towards the purchase of gift cardsOther limitations may applyPlease note that a credit report may be run to determine credit worthiness
Initial Consumer Rebuttal /* (3000, 9, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because on the web page that I completed my order this was not thereAnd after I complained they showed me this, which at best as obscure languageThey never used the typical indicators (social security number) and used my Date of birth which I had to use to prove I was old enough to purchase ammoWHY would I use a service and have a credit when I was using an interest free credit card? I thought that as a member, ( which I paid for and they now refuse to refund my money) this was all included in the service!No other place I have ever dealt with has done thisIn addition their own reps did not know this was a hard credit inquiry and they have a history of the same tactics over and over againI JUST want this removed from my credit bureauThey can keep the fees they ripped me off for and I will never ever do business with them again
Final Business Response /* (4000, 11, 2015/06/09) */
In the checkout, the box to check to apply pay has the following information provided regarding the plan
How will my 4-Pay work? We will bill your first installment at the time of your order, then bill your credit card every days from the first payment date
Shipping charges and club fees will be added to the first installment
Backordered items that are $or less will be billed in full when shipped
No debit cards accepted
A credit report may be run to determine credit worthiness
If you are not approved for 4-Pay, we will let you know and you will have the option to pay for the order in full
Initial Business Response /* (1000, 5, 2016/02/18) */
This pertains to Case ID ***, file by Mr***
Spoke to Mr*** regarding the situationWe are considering this case close
Thanks,
Ted ***
Manager of Customer Experience
Initial Consumer Rebuttal /* (2000, 7,
2016/02/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The closed the membership they sold me and refunded the cost of the membershipI have not received any further email from them
I assume they will not try to charge me again
This pertains to the complaint filed by Mr*** ***, ID number ***. MrJean,We have reached out to you regarding this situation and provided you with a pre-paid return label. We are considering this issue close but if we can be of further assistance please let us
know. Regards,Ted ***SrManager of Customer Experience
I am rejecting this response because: we are waiting to see if they send us a check, have learned from experiance not to trust people an have to wait and have been screwed over before .what they offered was great , but have to wait and see if they deliver or not they said they could cut a check on Tuesday nov 28th
This response pertains to the complaint filed by Mrand Mrs*** ***.We contacted the ***'s and came to a resolution. We are considering this case closed.Thanks,Ted ***Product Services ManagerSportsman's Guide
This response pertains to the complaint filed by Mr***. Mr*** and SG have been in contact and worked through this matter. We are considering this case closed. Thanks,Ted ***Manager of Product ServicesSportsman's Guide###-###-####
I am rejecting this response because: I have been promised
from this company before that they would cease sending me their e-mail advertising propaganda and they agreed to but within a short time I was again receiving themSo bottom line is I don't trust them or their promisesI would like to leave this complaint open for a time just to see if they actually follow through with their promises, which they have always broken in the pastPlease advise if this works for you and thanks for all the help so far
This pertains to the complaint filed by *** ***. Mr***,I looked up your account in our system multiple ways:1) Last name and zip code2) Phone number3) E-mail address All three methods did not provide me with a current order. I'm happy to assist and get this matter taken care
of. I tried to call you at the number listed above and it was a fast busy after the phone rang a few times. I would need you to call me and provide your credit card number over the phone since I am unsuccessful in pulling up your account as I stated above. Thanks,Ted ***Manager Product Services###-###-####
Initial Business Response /* (1000, 5, 2015/10/21) */
We unsubscribed this customer's email on 10/13/per his request
Initial Consumer Rebuttal /* (2000, 7, 2015/10/22) */
Initial Business Response /* (1000, 7, 2015/06/01) */
***Document Attached***
I have attached the email special that was sent out on 5/16, which the customer is referencingThe free shipping offer states ends May 17th and the item sale prices states "Flash Sale Ends Tonight, May 16th" That
price was no longer available on May 17th
Initial Consumer Rebuttal /* (3000, 9, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So, Sportsmans Guide has basically admitted to baiting and switching, as their only defense is to point out the artfulness of their deceptive use of staggered discount expiration dates to attract maximum attention, yet deliver minimal actual savings
Below I've attached some key excerpts from their highly deceptive e-mail, sent at 1:09PM ET May
Clearly, it is deceptive to announce a "day Sale" at 1:09PM on May 16, prominently indicating it is ONE DAY ONLY, then prominently displaying an end date of May (reinforcing that the sale indeed extends past the remaining 10+ hours since it was announced into the next day), only to then hide another expiration date of May elsewhere in the message
This CLEARLY is a deliberate and calculated attempt to deceive customers into believing the sale is still active, so as to encourage their composing an order as I did based on sale prices no longer available, giving no indication of the expiration until the very last screen in the order process, so as to encourage customers to just proceed with the order despite not getting the lower prices that attracted them there in the first place
This behavior clearly needs disciplining from Revdex.comI for one will not be shopping with Sportsmans Guide again as a result of their deception and stubborn refusal to honor prices they were seemlingly so willing to sell at only a few hours beforeThis clearly demonstrates this as a calculated ploy & the very lowest of merchant practices
Excerpts from Sportsmans Guide e-mail (1st several lines of e-mail, without any editing):
Exclusive One Day Prices!
The Sportsman's Guide
Sportsman's Guide's Free Standard Shipping with Your Merchandise Order of $or more! Enter Coupon Code SHat checkout
Hurry! Free Shipping Offer Ends May 17,
Please Enter Coupon Code SHat checkout
Special Free Shipping Offer Details
One Day Only! Flash Sale!
Hurry! Flash Sale Ends Tonight, May 16, (Following from here are the MANY numerous sale items and corresponding pricesOne would very likely, as I did, scroll down to them quickly upon seeing the May date prominently mentioned as the expiration, missing the hidden May expirationThe ONLY reason to have another promotion expire at that date and the real discounts expire the day before is to promote deceptionWas not able to copy & paste the actual e-mail in HTML form into this response, nor even paste as text, as they also used code making it highly difficult to scroll throughout the message, further ensuring the expiration dates would remain obscured
Final Business Response /* (4000, 11, 2015/06/07) */
It is clearly listed that free shipping is the offer that is valid through May 17th, along with the flash sale prices clearly stating that it "Ends Tonight May 16thThis is stated together in the same size font, not hidden within the detailsWe feel that our ad was clear in stating the dates the sale was active
Initial Business Response /* (1000, 8, 2016/02/25) */
This pertains to Case ID ***, filed by Mr*** ***
We have spoken to Mr*** and we are considering this case closed
Thanks,
Ted ***
Customer Experience Manager
Dear Mr*** ***, On November 10th, we issued a refund in the amount of $and on January 31st, we issued a refund in the amount of $184.39. We also reshipped on 01-31-rounds of 7.62xammo on FedEx tracking number ***. Tracking show this was delivered on 2-4-2017. I've tried to call but the phone continues to go to voice mail. From out stand point it seems like everything is handled, do you disagree? Thanks,Ted ***Manager Product Services
I am rejecting this response because:
The way the business went about cancelling my order is not rightThe business blamed the cancellation on the customer, claiming that it was my error and that is why the order was cancelledThus was not true, and took contacting the business three times to finally receive a responseBefore in placed my order, I called and was assured the item would be delivered by January 1stI've attached screen shots of these datesIf you would like more evidence, I can supply that as well
Initial Business Response /* (1000, 8, 2016/02/01) */
This pertains to Case ID number ***
We spoke to Mr*** regarding this complaint that he filed and resolved the issueConsidering this case closed
Thanks,
Ted ***
Initial Consumer Rebuttal /* (2000, 10, 2016/02/02)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
The Business called me and explained to me what had happened: it was a price errorI expressed my understandings and wished that they should improve their accuracy of commercial price posted on-line
CASE IS CLOSED
I am rejecting this response because:Look under *** *** *** * *** *** alhambra, California It had to be shipped there because los Angeles won't allow ammo shipments
Initial Business Response /* (1000, 12, 2016/01/07) */
Customer was contacted regarding his complaintOffered customer a gift card for the issue and apologizedWe consider the issue closed
Initial Consumer Rebuttal /* (2000, 14, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
Sportsman's Guide management contacted me, apologized for the error, issued a store credit, and corrected the misleading online adI am glad to see that the previous supervisor I had spoke with does not represent management as a whole at the Sportsman's Guide as the performance and lack of concern of the original supervisor was troublesome
I am satisfied with the resolution offered to me and I will continue to do business with the Sportsman's Guide as I am a long time customer
This pertains to Case ID ***, filed by Mr*** ***
We have reached out to Mr*** and resolved the complaintWe are considering this case closed
Regards,
Ted ***
SrManager Customer Experiance
Initial Business Response /* (1000, 8, 2016/02/02) */
This reply pertains to Case ID ***
We have spoken to Mr*** regarding his complaint and have resolved itWe are considering this case closed
Thanks,
Ted ***
Initial Consumer Rebuttal /* (2000, 10, 2016/02/03)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
Although it took some time I was indeed satisfied with the outcomeMr*** helped me in resolving my issue and did so with humility and patientsThank you Revdex.com and Ted for your time
This pertains to the compliant filed by Mr*** ***. We reached out to Mr*** regarding the compliant he filed. We are considering this case closed. Thanks,Ted ***Manager Product Services
Initial Business Response /* (1000, 7, 2015/06/02) */
It states on our website the following:
As a Club Member, you're eligible to help ease your budget on any order for merchandise totaling $or morewith no extra chargesIt's like free credit! Just click the Buyer's Club 4-Pay box
when you're ordering online, tell your order rep when you call, or check the box located just below "Method of Payment" on the order formWe'll bill the first installment at the time of your order, and then automatically bill your credit card every days over the next daysShipping charges and club fees will be added to the first installmentSmall dollar items on backorder will be billed in full when shippedAvailable on credit cards only, no debit cardsNot available in our retail outlet store, or towards the purchase of gift cardsOther limitations may applyPlease note that a credit report may be run to determine credit worthiness
Initial Consumer Rebuttal /* (3000, 9, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because on the web page that I completed my order this was not thereAnd after I complained they showed me this, which at best as obscure languageThey never used the typical indicators (social security number) and used my Date of birth which I had to use to prove I was old enough to purchase ammoWHY would I use a service and have a credit when I was using an interest free credit card? I thought that as a member, ( which I paid for and they now refuse to refund my money) this was all included in the service!No other place I have ever dealt with has done thisIn addition their own reps did not know this was a hard credit inquiry and they have a history of the same tactics over and over againI JUST want this removed from my credit bureauThey can keep the fees they ripped me off for and I will never ever do business with them again
Final Business Response /* (4000, 11, 2015/06/09) */
In the checkout, the box to check to apply pay has the following information provided regarding the plan
How will my 4-Pay work? We will bill your first installment at the time of your order, then bill your credit card every days from the first payment date
Shipping charges and club fees will be added to the first installment
Backordered items that are $or less will be billed in full when shipped
No debit cards accepted
A credit report may be run to determine credit worthiness
If you are not approved for 4-Pay, we will let you know and you will have the option to pay for the order in full
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 5, 2016/02/18) */
This pertains to Case ID ***, file by Mr***
Spoke to Mr*** regarding the situationWe are considering this case close
Thanks,
Ted ***
Manager of Customer Experience
Initial Consumer Rebuttal /* (2000, 7,
2016/02/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The closed the membership they sold me and refunded the cost of the membershipI have not received any further email from them
I assume they will not try to charge me again
This pertains to the complaint filed by Mr*** ***, ID number ***. MrJean,We have reached out to you regarding this situation and provided you with a pre-paid return label. We are considering this issue close but if we can be of further assistance please let us
know. Regards,Ted ***SrManager of Customer Experience
I am rejecting this response because: we are waiting to see if they send us a check, have learned from experiance not to trust people an have to wait and have been screwed over before .what they offered was great , but have to wait and see if they deliver or not they said they could cut a check on Tuesday nov 28th
This response pertains to the complaint filed by Mrand Mrs*** ***.We contacted the ***'s and came to a resolution. We are considering this case closed.Thanks,Ted ***Product Services ManagerSportsman's Guide
This response pertains to the complaint filed by Mr***. Mr*** and SG have been in contact and worked through this matter. We are considering this case closed. Thanks,Ted ***Manager of Product ServicesSportsman's Guide###-###-####
I am rejecting this response because: I have been promised
from this company before that they would cease sending me their e-mail advertising propaganda and they agreed to but within a short time I was again receiving themSo bottom line is I don't trust them or their promisesI would like to leave this complaint open for a time just to see if they actually follow through with their promises, which they have always broken in the pastPlease advise if this works for you and thanks for all the help so far
This pertains to the complaint filed by *** ***. Mr***,I looked up your account in our system multiple ways:1) Last name and zip code2) Phone number3) E-mail address All three methods did not provide me with a current order. I'm happy to assist and get this matter taken care
of. I tried to call you at the number listed above and it was a fast busy after the phone rang a few times. I would need you to call me and provide your credit card number over the phone since I am unsuccessful in pulling up your account as I stated above. Thanks,Ted ***Manager Product Services###-###-####
Initial Business Response /* (1000, 5, 2015/10/21) */
We unsubscribed this customer's email on 10/13/per his request
Initial Consumer Rebuttal /* (2000, 7, 2015/10/22) */
Initial Business Response /* (1000, 7, 2015/06/01) */
***Document Attached***
I have attached the email special that was sent out on 5/16, which the customer is referencingThe free shipping offer states ends May 17th and the item sale prices states "Flash Sale Ends Tonight, May 16th" That
price was no longer available on May 17th
Initial Consumer Rebuttal /* (3000, 9, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So, Sportsmans Guide has basically admitted to baiting and switching, as their only defense is to point out the artfulness of their deceptive use of staggered discount expiration dates to attract maximum attention, yet deliver minimal actual savings
Below I've attached some key excerpts from their highly deceptive e-mail, sent at 1:09PM ET May
Clearly, it is deceptive to announce a "day Sale" at 1:09PM on May 16, prominently indicating it is ONE DAY ONLY, then prominently displaying an end date of May (reinforcing that the sale indeed extends past the remaining 10+ hours since it was announced into the next day), only to then hide another expiration date of May elsewhere in the message
This CLEARLY is a deliberate and calculated attempt to deceive customers into believing the sale is still active, so as to encourage their composing an order as I did based on sale prices no longer available, giving no indication of the expiration until the very last screen in the order process, so as to encourage customers to just proceed with the order despite not getting the lower prices that attracted them there in the first place
This behavior clearly needs disciplining from Revdex.comI for one will not be shopping with Sportsmans Guide again as a result of their deception and stubborn refusal to honor prices they were seemlingly so willing to sell at only a few hours beforeThis clearly demonstrates this as a calculated ploy & the very lowest of merchant practices
Excerpts from Sportsmans Guide e-mail (1st several lines of e-mail, without any editing):
Exclusive One Day Prices!
The Sportsman's Guide
Sportsman's Guide's Free Standard Shipping with Your Merchandise Order of $or more! Enter Coupon Code SHat checkout
Hurry! Free Shipping Offer Ends May 17,
Please Enter Coupon Code SHat checkout
Special Free Shipping Offer Details
One Day Only! Flash Sale!
Hurry! Flash Sale Ends Tonight, May 16, (Following from here are the MANY numerous sale items and corresponding pricesOne would very likely, as I did, scroll down to them quickly upon seeing the May date prominently mentioned as the expiration, missing the hidden May expirationThe ONLY reason to have another promotion expire at that date and the real discounts expire the day before is to promote deceptionWas not able to copy & paste the actual e-mail in HTML form into this response, nor even paste as text, as they also used code making it highly difficult to scroll throughout the message, further ensuring the expiration dates would remain obscured
Final Business Response /* (4000, 11, 2015/06/07) */
It is clearly listed that free shipping is the offer that is valid through May 17th, along with the flash sale prices clearly stating that it "Ends Tonight May 16thThis is stated together in the same size font, not hidden within the detailsWe feel that our ad was clear in stating the dates the sale was active
Initial Business Response /* (1000, 8, 2016/02/25) */
This pertains to Case ID ***, filed by Mr*** ***
We have spoken to Mr*** and we are considering this case closed
Thanks,
Ted ***
Customer Experience Manager
Dear Mr*** ***, On November 10th, we issued a refund in the amount of $and on January 31st, we issued a refund in the amount of $184.39. We also reshipped on 01-31-rounds of 7.62xammo on FedEx tracking number ***. Tracking show this was delivered on 2-4-2017. I've tried to call but the phone continues to go to voice mail. From out stand point it seems like everything is handled, do you disagree? Thanks,Ted ***Manager Product Services
I am rejecting this response because:
The way the business went about cancelling my order is not rightThe business blamed the cancellation on the customer, claiming that it was my error and that is why the order was cancelledThus was not true, and took contacting the business three times to finally receive a responseBefore in placed my order, I called and was assured the item would be delivered by January 1stI've attached screen shots of these datesIf you would like more evidence, I can supply that as well
Initial Business Response /* (1000, 8, 2016/02/01) */
This pertains to Case ID number ***
We spoke to Mr*** regarding this complaint that he filed and resolved the issueConsidering this case closed
Thanks,
Ted ***
Initial Consumer Rebuttal /* (2000, 10, 2016/02/02)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
The Business called me and explained to me what had happened: it was a price errorI expressed my understandings and wished that they should improve their accuracy of commercial price posted on-line
CASE IS CLOSED
I am rejecting this response because:Look under *** *** *** * *** *** alhambra, California It had to be shipped there because los Angeles won't allow ammo shipments