Initial Business Response /* (1000, 10, 2015/12/22) */
This response is in reference to Case ID ***, filed by MrsLisa *** on 12/07/
Sportsman's Guide has contacted and resolved Mrs***'s complaintMrs*** received the products she had orderedSportsman's Guide
provided Mrs*** a complimentary gift card in good faith to compensate Mrs*** for her dissatisfaction of not receiving her product in a timely manner
Thanks,
Ted ***
Initial Consumer Rebuttal /* (2000, 12, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This pertains to the complaint filed by Mr*** ***. Our customer experience SrManager Marcia has spoken to Mr*** regarding his concern. Sportsman's Guide has processed a refund in the amount of $back to the original form of payment, in this case it was a Visa
Card. The refund will be sent to the card issuer tonight. We are considering this case closed. Thanks,Ted ***Manager of Product Services
Initial Business Response /* (1000, 8, 2015/04/29) */
This customer attempted a purchase through a third party deals site, in which consumer post urls to pagesA consumer posted an inactive ad for a productWe immediately canceled the purchase and the customer was not charged for the product
We are not responsible for consumers on a 3rd party posting linksWe also state on our website, that we reserve the right to correct any mistakes and that the customer would be notified at the time of purchase of any errors with itemsWe notified the customer, the order was canceled and his Buyer's Club membership purchased was refunded in full on 4/6/
This pertains to the compliant filed by Mr***. Mr*** and I spoke over the phone and came to an understanding. We are considering this case closed. Thanks,Ted ***Manager Product Services
This pertains to the complaint filed by Mr*** ***.We have reached out to Mr*** and resolved the situation. We are considering the case closed. Thanks,Ted ***Manager of Product Services
Initial Business Response /* (1000, 5, 2015/06/24) */
When you placed your order, the website gives you the exact date of deliverySince you placed an order on 6/at in the afternoon, it shipped the following business day 6/Weekends do not count as business days so your 3rd shipping day
is 6/Your package was on timeI have included our shipping link for your reference
http://www.sportsmansguide.com/shoppingresources/shipping
Initial Business Response /* (1000, 5, 2016/03/01) */
This pertains to Case ID ***, filed by *** ***
We are in the process of refunding the original form of payment used on this order, the amount is $We are considering this case closed
I called *** and left a
message with my direct line, I would like a call back so we can discuss
Thanks,
Ted ***
SrManager Customer Experience
This pertains to the complaint filed by Mr***, case ID ***. Mr***,We are in the process of refunding you $18.48, this will go back to the original credit card used on the order. Once this refund is received you will have been refunded in full. You did process a chargeback
in the full amount of the order, which was $52.96. At that time we had already refunded you $34.48. When submitting an order you will receive a thank you for submitting your order and then an order confirmation letting you know the order was submitted successfully. We apologize this happened and hope to hear from you soon. Kind regards,Ted ***SrManager Customer ExperienceSportsman's Guide651/***
Initial Business Response /* (1000, 12, 2015/10/22) */
I see that a resolution was made directly with our company on 9/28/We sent merchandise free of charge to the customerPlease let us know if this did not satisfy his request
This pertains to Case ID ***, filed by Mr*** ***
I called Mr*** today regarding the situation and our actions, I had also provided my direct phone number if he had any further questionsWe are considering this case closed
Thanks,
Ted ***
SrManager Customer Experience
Initial Business Response /* (1000, 5, 2015/12/22) */
This response is in reference to Case ***, filed by Mr*** ***
Sportsman's Guide has contacted and resolved Mr***'s complaintMr***'s account will be refunded in full
Mr*** has agreed this issue has been
resolved to his satisfaction
Thanks,
Ted ***
This pertains to the complaint filed by Mr***. I have called Mr*** twice, once on 12/21/at 8:29am and again today at 1:30pm. I provided my direct line. We are more than happy to assist Mr*** anyway possible Thanks,Ted ***Sportsman's GuideManager of
Product Services
I am rejecting this response because: Ted and I were actually able to talk on the phone not long after he left his voice mailOur discussion ended on that day with us agreeing that I send him directly a copy of their email that caused this dispute and he will call me back once he get thatHe sent me his email address where I forwarded the email in question, see attachedHe never called me back again
I am rejecting this response because:
Hello TedI appreciate the replyAfter I received a refund of only $45 I attempted to contact you a few times with no success ,customer service was of no help to me in my situation I was told since I got a discount on the coop im only getting $back you can imagine my frustration at this point, I Have filed complaints with multiple agenciesas well as sending the attached letter to Jay *** Via FacebookI am truly disappointed in the level of customer service I have received as well as the quality of this Item The coop is actually a lot worse now and I am seeking a refund for the full amount of the coopThank you
This pertains to the complaint filed by Mr***. The order was cancelled due to a lack of response on trying to resolve the situation. A refund check in the amount of $was sent to *** *** *** Lewisburg WV on March 14th, 2017. If you have not received this
refund check please let us know and we will reissue or replace the order, which ever you prefer. Thanks,Ted ***Products Manager
Initial Business Response /* (1000, 5, 2015/06/30) */
I apologize for the frustration this has caused youOur IT department has notified us that your email address has been removed from our database and you should no longer receive our emailsIf you receive any other emails after this time,
please forward the emails to [email protected]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
SO long as they do what they sayI was told that it was taken are of twice before and I still was receiving spam and unwanted e-mails from themIf this happens again I will even consider filing harassment chargesLast chance for this company
Initial Business Response /* (1000, 12, 2015/11/05) */
On September 11, we offered to have the gun picked up and returned for a full refundThe customer decided they wanted to keep the purchase so we canceled that pick upThe customer had the opportunity to resolve this issue to his
satisfaction but decided against it
Initial Consumer Rebuttal /* (3000, 14, 2015/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On September 11, I was picking up my order at "***" from Sportsman GuideI was with *** the owner, who assisted me and noted that upon inspection, it was the wrong gun that was shipped and not what I originally orderedWe called Sportsman Guide immediately and told them that the gun we received was not the gun pictured in their advertisementWe were told at that time, by a female customer service representative who assisted us from Sportsman's Guide, that they were not responsible for the gun pictured in the advertisement and that the one we received was the one that we gotShe stated that she agreed with us that it was not the gun pictured in their advertisement but there was nothing she could do about it and she felt that we were correct in our dilemma, but there was nothing that could be doneShe also stated that for us to return the gun thru UPS there would be additional charges that they would withhold, including $plus in charges from the original purchase price for a restocking fee and all the extras fees that were charged would remain in place
We first agreed to send the gun back, but later realizing that we would lose at least $plus the other incurred expenses that were charged, extra fees from Sportsman Guide, and an additional $in fees from the gun shop in order to transfer gun ownershipClearly, this would not constitute a full refund as advertised by Sportsman's Guide or a 100% satisfaction guarantee*** then called a person that he knew and had done business with at Sportsman Guide on a regular basis to try to get the fees and the $plus charges waived due to the incorrect item being shippedHis contact told him that he did not have the authority to do that but also agreed that the picture of the gun shown in their advertisement was not the gun we received, but there was nothing he could do about it
Upon finding out this additional information, we cancelled the pickup and decided to pursue the matter to establish a more detailed scenario of the actions that had taken place in hopes of getting the original gun that we had ordered that was pictured in the advertisementTo date, this incorrect gun is still currently being shown in their on line advertisement and misleading the general public that Sportsman's Guide has a product that they cannot in fact deliver to the consumer
In order to come to an acceptable resolution of this matter, I would be willing to purchase another gun as originally depicted and advertised without the additional fees being charged, in addition to a waiver of postage and handling feesI would then consider the shipment of the incorrect gun, no longer to be an issue, due to the fact, that I am receiving exactly what is advertised on line, as it fulfills the picture of the advertised item and is not fraudulently advertised as my original purchase
If this is not an acceptable offer, in the alternative, if I am to return the incorrect gun, I would demand a full refund, which is defined as the full purchase price, without an additional stocking fee, postage or delivery charges in which to ship the return, in addition to the buyer's advantage membership fee that was charged
Initial Business Response /* (1000, 5, 2016/01/20) */
This pertains to Case ID *** filed by Mr*** ***
Sportsman's Guide has reached out to Mr*** on 1/12/at 4:59pm, then again on 1/13/at 5:34pm and on 1/19/at 11:45amAll three times a message was left for
Mr*** to contact me back to come to a resolution
Please contact me at ***
Regards,
Ted ***
Manager Customer Experience
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please state your response through this form, so that it can be properly documented
Final Business Response /* (1000, 11, 2016/02/10) */
This pertains to Case ID ***, filed by Mr*** ***
Mr***,
Included below is our original communication notifying you of an pricing error on an item you purchasedIncluded with this notification is a $gift card for any convenience you may have incurredAlthough we implement steps to prevent errors, mistakes do occurWe reserve the right to make correctionsIn this instance we canceled your order with the price error and did not charge you for the order
Again we apologize for this mistake and any inconvenience this may have caused
We've made a mistakeOur price for the Ammo you've ordered (Item No620530, 1,rdsMagtech 9mm Ammo) was priced in error, and we will not be able to honor that priceWe do our best to make sure prices are correctly reflected in our ads, but as stated on our website, we reserve the right to make corrections when pricing errors occur
If this item has not already been cancelled from your order, it will be in the next hoursWe sincerely apologize for this errorPlease accept this $eGift Certificate to be used on your next orderJust use code: ***before March 31st,
If you would like to order this ammo in the future, it will be available to Club Members for $and $to non-membersCurrently the ammo is out of stock; if you'd like to be alerted when this ammo is in stock at the above price, simply click the "Notify Me" link below, and then click on the green Notify Me button on the item pageFill out your information and we will notify you as soon as it is available for purchase
Regards,
Ted ***
Customer Experience Manager
I am rejecting this response because:
On top of being angry about the ammo, I cancelled me previous order through freedom munitions when they had for cents a roundthanks to this company I am now out money because of their error
I am rejecting this response because:
the person called we talked for mins he hung up the phone number provided was invalid
Initial Business Response /* (1000, 10, 2015/12/22) */
This response is in reference to Case ID ***, filed by MrsLisa *** on 12/07/
Sportsman's Guide has contacted and resolved Mrs***'s complaintMrs*** received the products she had orderedSportsman's Guide
provided Mrs*** a complimentary gift card in good faith to compensate Mrs*** for her dissatisfaction of not receiving her product in a timely manner
Thanks,
Ted ***
Initial Consumer Rebuttal /* (2000, 12, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This pertains to the complaint filed by Mr*** ***. Our customer experience SrManager Marcia has spoken to Mr*** regarding his concern. Sportsman's Guide has processed a refund in the amount of $back to the original form of payment, in this case it was a Visa
Card. The refund will be sent to the card issuer tonight. We are considering this case closed. Thanks,Ted ***Manager of Product Services
Initial Business Response /* (1000, 8, 2015/04/29) */
This customer attempted a purchase through a third party deals site, in which consumer post urls to pagesA consumer posted an inactive ad for a productWe immediately canceled the purchase and the customer was not charged for the product
We are not responsible for consumers on a 3rd party posting linksWe also state on our website, that we reserve the right to correct any mistakes and that the customer would be notified at the time of purchase of any errors with itemsWe notified the customer, the order was canceled and his Buyer's Club membership purchased was refunded in full on 4/6/
This pertains to the compliant filed by Mr***. Mr*** and I spoke over the phone and came to an understanding. We are considering this case closed. Thanks,Ted ***Manager Product Services
This pertains to the complaint filed by Mr*** ***.We have reached out to Mr*** and resolved the situation. We are considering the case closed. Thanks,Ted ***Manager of Product Services
Initial Business Response /* (1000, 5, 2015/06/24) */
When you placed your order, the website gives you the exact date of deliverySince you placed an order on 6/at in the afternoon, it shipped the following business day 6/Weekends do not count as business days so your 3rd shipping day
is 6/Your package was on timeI have included our shipping link for your reference
http://www.sportsmansguide.com/shoppingresources/shipping
Initial Business Response /* (1000, 5, 2016/03/01) */
This pertains to Case ID ***, filed by *** ***
We are in the process of refunding the original form of payment used on this order, the amount is $We are considering this case closed
I called *** and left a
message with my direct line, I would like a call back so we can discuss
Thanks,
Ted ***
SrManager Customer Experience
This pertains to the complaint filed by Mr***, case ID ***. Mr***,We are in the process of refunding you $18.48, this will go back to the original credit card used on the order. Once this refund is received you will have been refunded in full. You did process a chargeback
in the full amount of the order, which was $52.96. At that time we had already refunded you $34.48. When submitting an order you will receive a thank you for submitting your order and then an order confirmation letting you know the order was submitted successfully. We apologize this happened and hope to hear from you soon. Kind regards,Ted ***SrManager Customer ExperienceSportsman's Guide651/***
Initial Business Response /* (1000, 12, 2015/10/22) */
I see that a resolution was made directly with our company on 9/28/We sent merchandise free of charge to the customerPlease let us know if this did not satisfy his request
This pertains to Case ID ***, filed by Mr*** ***
I called Mr*** today regarding the situation and our actions, I had also provided my direct phone number if he had any further questionsWe are considering this case closed
Thanks,
Ted ***
SrManager Customer Experience
Initial Business Response /* (1000, 5, 2015/12/22) */
This response is in reference to Case ***, filed by Mr*** ***
Sportsman's Guide has contacted and resolved Mr***'s complaintMr***'s account will be refunded in full
Mr*** has agreed this issue has been
resolved to his satisfaction
Thanks,
Ted ***
This pertains to the complaint filed by Mr***. I have called Mr*** twice, once on 12/21/at 8:29am and again today at 1:30pm. I provided my direct line. We are more than happy to assist Mr*** anyway possible Thanks,Ted ***Sportsman's GuideManager of
Product Services
I am rejecting this response because: Ted and I were actually able to talk on the phone not long after he left his voice mailOur discussion ended on that day with us agreeing that I send him directly a copy of their email that caused this dispute and he will call me back once he get thatHe sent me his email address where I forwarded the email in question, see attachedHe never called me back again
I am rejecting this response because:
Hello TedI appreciate the replyAfter I received a refund of only $45 I attempted to contact you a few times with no success ,customer service was of no help to me in my situation I was told since I got a discount on the coop im only getting $back you can imagine my frustration at this point, I Have filed complaints with multiple agenciesas well as sending the attached letter to Jay *** Via FacebookI am truly disappointed in the level of customer service I have received as well as the quality of this Item The coop is actually a lot worse now and I am seeking a refund for the full amount of the coopThank you
This pertains to the complaint filed by Mr***. The order was cancelled due to a lack of response on trying to resolve the situation. A refund check in the amount of $was sent to *** *** *** Lewisburg WV on March 14th, 2017. If you have not received this
refund check please let us know and we will reissue or replace the order, which ever you prefer. Thanks,Ted ***Products Manager
Initial Business Response /* (1000, 5, 2015/06/30) */
I apologize for the frustration this has caused youOur IT department has notified us that your email address has been removed from our database and you should no longer receive our emailsIf you receive any other emails after this time,
please forward the emails to [email protected]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
SO long as they do what they sayI was told that it was taken are of twice before and I still was receiving spam and unwanted e-mails from themIf this happens again I will even consider filing harassment chargesLast chance for this company
Initial Business Response /* (1000, 12, 2015/11/05) */
On September 11, we offered to have the gun picked up and returned for a full refundThe customer decided they wanted to keep the purchase so we canceled that pick upThe customer had the opportunity to resolve this issue to his
satisfaction but decided against it
Initial Consumer Rebuttal /* (3000, 14, 2015/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On September 11, I was picking up my order at "***" from Sportsman GuideI was with *** the owner, who assisted me and noted that upon inspection, it was the wrong gun that was shipped and not what I originally orderedWe called Sportsman Guide immediately and told them that the gun we received was not the gun pictured in their advertisementWe were told at that time, by a female customer service representative who assisted us from Sportsman's Guide, that they were not responsible for the gun pictured in the advertisement and that the one we received was the one that we gotShe stated that she agreed with us that it was not the gun pictured in their advertisement but there was nothing she could do about it and she felt that we were correct in our dilemma, but there was nothing that could be doneShe also stated that for us to return the gun thru UPS there would be additional charges that they would withhold, including $plus in charges from the original purchase price for a restocking fee and all the extras fees that were charged would remain in place
We first agreed to send the gun back, but later realizing that we would lose at least $plus the other incurred expenses that were charged, extra fees from Sportsman Guide, and an additional $in fees from the gun shop in order to transfer gun ownershipClearly, this would not constitute a full refund as advertised by Sportsman's Guide or a 100% satisfaction guarantee*** then called a person that he knew and had done business with at Sportsman Guide on a regular basis to try to get the fees and the $plus charges waived due to the incorrect item being shippedHis contact told him that he did not have the authority to do that but also agreed that the picture of the gun shown in their advertisement was not the gun we received, but there was nothing he could do about it
Upon finding out this additional information, we cancelled the pickup and decided to pursue the matter to establish a more detailed scenario of the actions that had taken place in hopes of getting the original gun that we had ordered that was pictured in the advertisementTo date, this incorrect gun is still currently being shown in their on line advertisement and misleading the general public that Sportsman's Guide has a product that they cannot in fact deliver to the consumer
In order to come to an acceptable resolution of this matter, I would be willing to purchase another gun as originally depicted and advertised without the additional fees being charged, in addition to a waiver of postage and handling feesI would then consider the shipment of the incorrect gun, no longer to be an issue, due to the fact, that I am receiving exactly what is advertised on line, as it fulfills the picture of the advertised item and is not fraudulently advertised as my original purchase
If this is not an acceptable offer, in the alternative, if I am to return the incorrect gun, I would demand a full refund, which is defined as the full purchase price, without an additional stocking fee, postage or delivery charges in which to ship the return, in addition to the buyer's advantage membership fee that was charged
Initial Business Response /* (1000, 5, 2016/01/20) */
This pertains to Case ID *** filed by Mr*** ***
Sportsman's Guide has reached out to Mr*** on 1/12/at 4:59pm, then again on 1/13/at 5:34pm and on 1/19/at 11:45amAll three times a message was left for
Mr*** to contact me back to come to a resolution
Please contact me at ***
Regards,
Ted ***
Manager Customer Experience
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please state your response through this form, so that it can be properly documented
Final Business Response /* (1000, 11, 2016/02/10) */
This pertains to Case ID ***, filed by Mr*** ***
Mr***,
Included below is our original communication notifying you of an pricing error on an item you purchasedIncluded with this notification is a $gift card for any convenience you may have incurredAlthough we implement steps to prevent errors, mistakes do occurWe reserve the right to make correctionsIn this instance we canceled your order with the price error and did not charge you for the order
Again we apologize for this mistake and any inconvenience this may have caused
We've made a mistakeOur price for the Ammo you've ordered (Item No620530, 1,rdsMagtech 9mm Ammo) was priced in error, and we will not be able to honor that priceWe do our best to make sure prices are correctly reflected in our ads, but as stated on our website, we reserve the right to make corrections when pricing errors occur
If this item has not already been cancelled from your order, it will be in the next hoursWe sincerely apologize for this errorPlease accept this $eGift Certificate to be used on your next orderJust use code: ***before March 31st,
If you would like to order this ammo in the future, it will be available to Club Members for $and $to non-membersCurrently the ammo is out of stock; if you'd like to be alerted when this ammo is in stock at the above price, simply click the "Notify Me" link below, and then click on the green Notify Me button on the item pageFill out your information and we will notify you as soon as it is available for purchase
Regards,
Ted ***
Customer Experience Manager
I am rejecting this response because:
On top of being angry about the ammo, I cancelled me previous order through freedom munitions when they had for cents a roundthanks to this company I am now out money because of their error