Initial Business Response /* (1000, 7, 2015/08/11) */
Our Guide Gear item #is made for our company specificallyFor us to approve a price match with another company, it needs to match the manufacturer information exactlyThe item through Walmart is not an exact match to our product,
which is why we are unable to match the priceYou are welcome to send these items back to our company for a refund by following the back of your invoice instructions
Initial Consumer Rebuttal /* (3000, 9, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The units are exactly the same inside and out, with the minor exception that the Guide Gear unit includes an optional $shelf, and does not have the Sportsman Condo sticker on the doorAll other documentation included inside the unit is from Southern Outdoor TechnologiesIf the included shelf, and missing sticker makes this a different unit, I will handle Sportsman Guide through Social MediaThanks for your help
Final Business Response /* (4000, 11, 2015/08/18) */
The item is not our Guide Gear item, so they cannot be price matched
This pertains to the claims field by Mr*** We’ve made a mistakeOur price and description on the web for the Ammo you’ve ordered (Item No592938, Winchester Ammo) was priced and described on the web in error, and we will not be able to honor that price or the quantity. Our
order confirmation email that was sent to you on 6/21/around 6:19pm does state the correct price and description. We do our best to make sure prices and descriptions are correctly reflected in our ads, but as stated on our website, we reserve the right to make corrections when these errors occur. The ammo has already been cancelled from your order. We sincerely apologize for this error. I see your order for the DPMS Winchester firearm that was ordered on 6/19/2016, order number ***. The firearm was shipped to Allen’s Gun and Leather in Lenoir City Tennessee. I will contact them and arrange pick up for the firearm. Upon the return of the firearm there will be a 15% restocking fee. The refund would be $659.72. Regards,TedProduct Services Manager
This pertains to the complaint filed by Mr*** ***, case ID ***. Called customer on 11/17/and again on 11/27/17, both times left my direct line and message for him to contact me back. Refund provided for the full amount of the order on 11/16/for $120.97.
Considering this case closed. Regards,Ted ***Manager Customer Experience###-###-####
This pertains to the complaint filed by *** ***. Mr*** and I spoke direct regarding the situation. We were able to compensate Mr*** with some resolution. Regards,Ted *** *** ***South Saint Paul, MN
Initial Business Response /* (1000, 5, 2016/02/10) */
This pertains to Case ID ***, filed by MrRod ***
We spoke to Mr*** and resolved this complaintWe are considering the case closed
Initial Business Response /* (1000, 5, 2016/01/08) */
Contacted customer regarding complaint and we came to resolution on the amount of a refundWe apologized for the situationWe consider the issue closed
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
The sportsmans guide agreed to waive the last payment on the bike which I felt was fairThanks for your help with this situation
This pertains to the complaint filed by Mr***. I have reached out to Mr*** twice, once on 1/5/and 1/12/2017, I had to leave a message twice. I'm happy to work through the situation with Mr***. I can be reached directly at ###-###-####. Regards,Ted
***Manager Product Services
This pertains to the complaint filed by Dr*** ***. Dr*** and I spoke on the phone and came to a resolution. Sportsman's Guide is issuing a refund in the amount of $and $41.78, these refunds will be applied back to the credit card beginning with 5370, and expiration date
of May 2019. If there are any further issues, I can reach at ###-###-####. Regards,Ted ***Sportsman's Guide Manager Product Services
Hello Mr***, You placed an order on June 16th, and at that time your email address was turned on for email specials. I have changed that flag to a no email status, it is possible you may receive or more emails that I will not be able to stop. I also found that you
were set up for notify me emails, meaning that when a product came back into stock you would receive an email notifying you that the item is available. You were signed up for of these types of emails dating back to 2014. We have removed you from these emails as well. Other than the or emails that you may receive, you should not receive any more. If you do you can certainly contact me directly at ###-###-####. I am willing to assist you any way I can. I apologize for this inconvenience. Kind Regards,Ted ***Manager of Product ServiceSportsman's Guide
This pertains to the complaint filed by Mr*** ***. I have tried a number of times to contact you on phone number ###-###-####. The call goes right into voice mail and I have not received a response from the message I have left. I will go a head and send you a return
label for the return of the boxes you ordered. Upon receipt, box up the product and put the label on it. Bring the shipment to a FedEx shipper and upon receipt of the product we will issue you a full refund in the amount of $38.94. Regards,Ted ***Manager Product Services
Initial Business Response /* (1000, 5, 2016/02/25) */
This pertains to Case ID ***, filed by Mr*** ***
I have called Mr*** directly on 2/16/and today (2/25/16)Please contact me directly at ***We have placed an order with Remington for the offset hammer
spur
Thanks,
Ted ***
Customer Experience Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received a "Offset Hammer Spur" from Sportsman's guideI have called Ted's number 2-16-16,2-25-(twice)and again today at ***I left messages
I have attached a screen shot of the only email I got from customer serviceI also included screen shots of the item being soldOne includes the description as the "Offset hammer spur" was included
I purchased the rifle and notified Sportsman's guide asap and still as of today 3-1-have not received a tracking number or the item in question
If the item was being sent as per posting, where is it?
Thank you for assistance in trying to resolve this matterIf Sportsman's guide customer service did there job this wouldn't be an issue
Final Business Response /* (4000, 9, 2016/03/04) */
This pertains to Case ID ***, filed by Mr*** ***
I've been in contact with Mr***We are considering the case closed
Thanks,
Ted ***
SrManager Customer Experience
Final Consumer Response /* (2000, 15, 2016/03/10) */
On 3/9/I received the item in questionMatter resolvedThank you for your help
Initial Business Response /* (1000, 8, 2015/12/22) */
Mr***,
After reviewing your account for your Revdex.com complaint (case ID ***) submitted on 12/04/2105, we found two orders placed on that November 27thThe first order, order number ***, was placed over the phone at 7:38am for a
Guide Gear Snowridge bootThe second order, order number ***, was placed through the web at 8:17am for a Wildgame Innovations trail cameraWe found that the $gift card, #***, was used on both ordersAt the time you placed your second order, our web order entry system did not capture that the gift card was previously usedWhen the order processed for payment, the system prevented the gift card from being used a second time
It is possible you intended to use a different gift card on the second order, so we have credited your account for the $We apologize for any confusion or trouble this may have caused
Thanks,
Matt ***
Initial Consumer Rebuttal /* (3000, 10, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This 2nd order at that point should have been declined by your "system" instead of taking the extra money unbeknownst to me out of my credit card accountHow many other people has this happened to? How many others have paid EXTRA from what they thought they were paying? Quite a little scam sportsman's guide has goingVOID the transaction! Don't steal people's moneyWhat is being done to correct it? I will never deal with sportsman's guide again but i'll be darned if I let this happen to other people as wellWhat are you sportsman's guide or the Revdex.com, doing to change this? Maybe the media needs to get involved? Probably Next step
Complaint Response Date bumped because: Holiday
Final Business Response /* (1000, 14, 2016/01/05) */
Mr***,
After reviewing your account for your Revdex.com complaint (case ID ***) submitted on 12/04/2015, we found two orders placed on that November 27thThe first order, order number ***, was placed over the phone at 7:38am for a Guide Gear Snowridge bootThe second order, order number ***, was placed through the web at 8:17am for a Wildgame Innovations trail cameraWe found that the $gift card, #***, was used on both ordersAt the time you placed your second order, our web order entry system did not capture that the gift card was previously usedWhen the order processed for payment, the system prevented the gift card from being used a second time
it is possible you intended to use a different gift card on the second order, so we have credited your account for the $We apologize for any confusion or trouble this may have caused
Thanks,
Matt ***
This pertains to the complaint filed by Mr*** ***. Mr*** and I spoke personally and resolved the situation. We are considering this case closed. Regards,Ted ***Product Services Manager
Initial Business Response /* (1000, 12, 2016/01/07) */
Full refund was issuedCustomer was contacted and notified of the refundWe apologized for any inconvenienceWe consider the issue closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have talked with the business representative and find that his explanation is such that this complaint should be considered satisfactorily resolved
Initial Business Response /* (1000, 14, 2016/01/07) */
Customer contacted The Sportsman's Guide customer service to remove the auto renewal on her Buyer's ClubThis was done and we consider the matter closed
Initial Business Response /* (1000, 10, 2015/10/22) */
We have unsubscribed your email from receiving email specialsThe process should complete within business hours
I am rejecting this response because:Yes I mailed a check with a previous addressThe Sportsmans Guide called me in February and I explained the wrong addressI have explained this several times and here I doing it again ! I requested to void the check and I to reorder on line...They processed it anyway In response to your insinuation, yes, I expect MY REFUND You go ahead and make sure it hasn't been cashed or whateverI think it's interesting, that if it was mailed to my other address it wasn't forwarded to meThe PO usually does this
Initial Business Response /* (1000, 7, 2015/08/11) */
Our Guide Gear item #is made for our company specificallyFor us to approve a price match with another company, it needs to match the manufacturer information exactlyThe item through Walmart is not an exact match to our product,
which is why we are unable to match the priceYou are welcome to send these items back to our company for a refund by following the back of your invoice instructions
Initial Consumer Rebuttal /* (3000, 9, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The units are exactly the same inside and out, with the minor exception that the Guide Gear unit includes an optional $shelf, and does not have the Sportsman Condo sticker on the doorAll other documentation included inside the unit is from Southern Outdoor TechnologiesIf the included shelf, and missing sticker makes this a different unit, I will handle Sportsman Guide through Social MediaThanks for your help
Final Business Response /* (4000, 11, 2015/08/18) */
The item is not our Guide Gear item, so they cannot be price matched
This pertains to the claims field by Mr*** We’ve made a mistakeOur price and description on the web for the Ammo you’ve ordered (Item No592938, Winchester Ammo) was priced and described on the web in error, and we will not be able to honor that price or the quantity. Our
order confirmation email that was sent to you on 6/21/around 6:19pm does state the correct price and description. We do our best to make sure prices and descriptions are correctly reflected in our ads, but as stated on our website, we reserve the right to make corrections when these errors occur. The ammo has already been cancelled from your order. We sincerely apologize for this error. I see your order for the DPMS Winchester firearm that was ordered on 6/19/2016, order number ***. The firearm was shipped to Allen’s Gun and Leather in Lenoir City Tennessee. I will contact them and arrange pick up for the firearm. Upon the return of the firearm there will be a 15% restocking fee. The refund would be $659.72. Regards,TedProduct Services Manager
This pertains to the complaint filed by Mr*** ***, case ID ***. Called customer on 11/17/and again on 11/27/17, both times left my direct line and message for him to contact me back. Refund provided for the full amount of the order on 11/16/for $120.97.
Considering this case closed. Regards,Ted ***Manager Customer Experience###-###-####
I am rejecting this response because: tried but contacting back at the number provide some with no answer
This pertains to the complaint filed by *** ***. Mr*** and I spoke direct regarding the situation. We were able to compensate Mr*** with some resolution. Regards,Ted *** *** ***South Saint Paul, MN
Initial Business Response /* (1000, 5, 2016/02/10) */
This pertains to Case ID ***, filed by MrRod ***
We spoke to Mr*** and resolved this complaintWe are considering the case closed
Initial Business Response /* (1000, 5, 2016/01/08) */
Contacted customer regarding complaint and we came to resolution on the amount of a refundWe apologized for the situationWe consider the issue closed
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
The sportsmans guide agreed to waive the last payment on the bike which I felt was fairThanks for your help with this situation
This pertains to the complaint filed by Mr***. I have reached out to Mr*** twice, once on 1/5/and 1/12/2017, I had to leave a message twice. I'm happy to work through the situation with Mr***. I can be reached directly at ###-###-####. Regards,Ted
***Manager Product Services
This pertains to the complaint filed by Dr*** ***. Dr*** and I spoke on the phone and came to a resolution. Sportsman's Guide is issuing a refund in the amount of $and $41.78, these refunds will be applied back to the credit card beginning with 5370, and expiration date
of May 2019. If there are any further issues, I can reach at ###-###-####. Regards,Ted ***Sportsman's Guide Manager Product Services
Hello Mr***, You placed an order on June 16th, and at that time your email address was turned on for email specials. I have changed that flag to a no email status, it is possible you may receive or more emails that I will not be able to stop. I also found that you
were set up for notify me emails, meaning that when a product came back into stock you would receive an email notifying you that the item is available. You were signed up for of these types of emails dating back to 2014. We have removed you from these emails as well. Other than the or emails that you may receive, you should not receive any more. If you do you can certainly contact me directly at ###-###-####. I am willing to assist you any way I can. I apologize for this inconvenience. Kind Regards,Ted ***Manager of Product ServiceSportsman's Guide
This pertains to the complaint filed by Mr*** ***. I have tried a number of times to contact you on phone number ###-###-####. The call goes right into voice mail and I have not received a response from the message I have left. I will go a head and send you a return
label for the return of the boxes you ordered. Upon receipt, box up the product and put the label on it. Bring the shipment to a FedEx shipper and upon receipt of the product we will issue you a full refund in the amount of $38.94. Regards,Ted ***Manager Product Services
Initial Business Response /* (1000, 5, 2016/02/25) */
This pertains to Case ID ***, filed by Mr*** ***
I have called Mr*** directly on 2/16/and today (2/25/16)Please contact me directly at ***We have placed an order with Remington for the offset hammer
spur
Thanks,
Ted ***
Customer Experience Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received a "Offset Hammer Spur" from Sportsman's guideI have called Ted's number 2-16-16,2-25-(twice)and again today at ***I left messages
I have attached a screen shot of the only email I got from customer serviceI also included screen shots of the item being soldOne includes the description as the "Offset hammer spur" was included
I purchased the rifle and notified Sportsman's guide asap and still as of today 3-1-have not received a tracking number or the item in question
If the item was being sent as per posting, where is it?
Thank you for assistance in trying to resolve this matterIf Sportsman's guide customer service did there job this wouldn't be an issue
Final Business Response /* (4000, 9, 2016/03/04) */
This pertains to Case ID ***, filed by Mr*** ***
I've been in contact with Mr***We are considering the case closed
Thanks,
Ted ***
SrManager Customer Experience
Final Consumer Response /* (2000, 15, 2016/03/10) */
On 3/9/I received the item in questionMatter resolvedThank you for your help
Initial Business Response /* (1000, 8, 2015/12/22) */
Mr***,
After reviewing your account for your Revdex.com complaint (case ID ***) submitted on 12/04/2105, we found two orders placed on that November 27thThe first order, order number ***, was placed over the phone at 7:38am for a
Guide Gear Snowridge bootThe second order, order number ***, was placed through the web at 8:17am for a Wildgame Innovations trail cameraWe found that the $gift card, #***, was used on both ordersAt the time you placed your second order, our web order entry system did not capture that the gift card was previously usedWhen the order processed for payment, the system prevented the gift card from being used a second time
It is possible you intended to use a different gift card on the second order, so we have credited your account for the $We apologize for any confusion or trouble this may have caused
Thanks,
Matt ***
Initial Consumer Rebuttal /* (3000, 10, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This 2nd order at that point should have been declined by your "system" instead of taking the extra money unbeknownst to me out of my credit card accountHow many other people has this happened to? How many others have paid EXTRA from what they thought they were paying? Quite a little scam sportsman's guide has goingVOID the transaction! Don't steal people's moneyWhat is being done to correct it? I will never deal with sportsman's guide again but i'll be darned if I let this happen to other people as wellWhat are you sportsman's guide or the Revdex.com, doing to change this? Maybe the media needs to get involved? Probably Next step
Complaint Response Date bumped because: Holiday
Final Business Response /* (1000, 14, 2016/01/05) */
Mr***,
After reviewing your account for your Revdex.com complaint (case ID ***) submitted on 12/04/2015, we found two orders placed on that November 27thThe first order, order number ***, was placed over the phone at 7:38am for a Guide Gear Snowridge bootThe second order, order number ***, was placed through the web at 8:17am for a Wildgame Innovations trail cameraWe found that the $gift card, #***, was used on both ordersAt the time you placed your second order, our web order entry system did not capture that the gift card was previously usedWhen the order processed for payment, the system prevented the gift card from being used a second time
it is possible you intended to use a different gift card on the second order, so we have credited your account for the $We apologize for any confusion or trouble this may have caused
Thanks,
Matt ***
This pertains to the complaint filed by Mr*** ***. Mr*** and I spoke personally and resolved the situation. We are considering this case closed. Regards,Ted ***Product Services Manager
Initial Business Response /* (1000, 12, 2016/01/07) */
Full refund was issuedCustomer was contacted and notified of the refundWe apologized for any inconvenienceWe consider the issue closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have talked with the business representative and find that his explanation is such that this complaint should be considered satisfactorily resolved
Initial Business Response /* (1000, 14, 2016/01/07) */
Customer contacted The Sportsman's Guide customer service to remove the auto renewal on her Buyer's ClubThis was done and we consider the matter closed
Initial Business Response /* (1000, 10, 2015/10/22) */
We have unsubscribed your email from receiving email specialsThe process should complete within business hours
I am rejecting this response because:Yes I mailed a check with a previous addressThe Sportsmans Guide called me in February and I explained the wrong addressI have explained this several times and here I doing it again ! I requested to void the check and I to reorder on line...They processed it anyway In response to your insinuation, yes, I expect MY REFUND You go ahead and make sure it hasn't been cashed or whateverI think it's interesting, that if it was mailed to my other address it wasn't forwarded to meThe PO usually does this
Initial Business Response /* (1000, 12, 2015/10/22) */
A refund for the full amount originally charged was processed back to the credit card on 9/30/