This pertains to the complaint filed by Mr*** A ***. Mr*** and I have been emailing back and forth regarding the situation and it's believed that there are some computer merges that caused his family's account to be combined. We are working on a solution. Ted ***Manager Product ServicesSportsman's Guide
Initial Business Response /* (1000, 5, 2016/03/04) */
This is pertaining to Case ID ***, filed by Mr*** ***
We have processed a retraction letterI have called Mr*** on 3/1/at 5:25pm and again on 3/4/at 12:50pmLeft a message both timesI can be reached at ***
We are considering this case closed
Thanks,
Ted ***
SrManager Customer Experience
This pertains to complaint ID ***, filed by Mr*** *** I personally spoke to Mr*** *** and requested an immediate refund for the full amount of the order. This complaint is considered to be resolved Thanks,Ted ***Manager of Customer Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The gentleman who responded to my complaint called me and we came to a satisfactory agreement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I have verified that my credit card account has been credited with amounts in disputeMr*** was extremely helpful in resolving this matter, and he has earned my respect for his successful efforts in resolving this matter.*** F*
This pertains to the compliant filed by Mr*** ***. On March 10th, a refund was posted back to Mr***'s credit card in the amount of $79.99. The order number is ***. Order number *** has an outstanding balance of $for shipping and handling. I am
refunding that today. This will be posted back to the credit card today, please allow to hours for the credit card to post it back to the your account. If you have any further questions please contact me at ###-###-####. I also contacted Mr*** on his phone number listed on his account and let him a message with my contact information. Regards,Ted ***Manager Product Services
Initial Business Response /* (1000, 5, 2016/02/01) */
Spoke to Mr*** regarding this complaintWe both came to a resolution and are considering this Case ID closed
Thanks,
Ted ***
Initial Consumer Rebuttal /* (2000, 7, 2016/02/07) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
Initial Business Response /* (1000, 12, 2015/10/22) */
The free trial membership was a promotion with an auto renewal for a year of the Club at the end of daysSince the customer did not want the auto renewal, the membership charge of $was refunded in full on 9/17/
This pertains to the compliant filed by *** ***. Sportsman's Guide has removed the email address of *** from all of our outgoing email servers. We are considering this case closed. Thanks,Ted ***Manager of Product ServicesSportsman's Guide###-###-####
Initial Business Response /* (1000, 8, 2016/02/08) */
This response pertains to Case ID 57323077, filed by Mr***
We reached out to Mr*** and informed him that the refund of $has been refunded back to his MasterCard on 1/26/We are considering this case
closed
Thanks,
Ted ***
Customer Experience Manager
Initial Consumer Rebuttal /* (3000, 10, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business lied to me about the item that was orderedThey kept telling me that it was from a drop shipper and would be shippedWhen in reality, the item was not even available and the drop shipper didn't know when it would be availableSportsman's Guide kept my money for days for a product that they could not fulfillI feel that they owe me something for lying to me and keeping my money for days for a product that they didn't have!
This pertains to the complaint filed by Mr*** ***. Sportsman's Guide will replace the order for Mr*** and give the items to him at the same price. Mr*** can call me directly at ###-###-#### and I will assist him. I called Mr*** and left my direct line on his
voice mail. Thanks,Ted ***Manager Product ServiceSportsman's Guide
This pertains to the complaint filed by Mr*** ***. We reached out to Mr*** and resolved the situation. We are considering this case closed. Regards,Ted ***Manager of Product Services
This pertains to the complaint filed by Dr***, ID ***. Dr***, The shoes were shipped yesterday next day air on tracking number ***, expected delivery date is today January 12, 2018. We are sorry for any inconvenience this may have caused you. Kind
regards,Ted ***SrManager Customer ExperienceSportsman's Guide651/***
This pertains to the complaint filed by Mr***. We have reached out to Mr*** but have not received a response. We have also discussed this with Mr*** on 8/11/16. Mr*** can contact me directly at my number below. Ted ***Manager Product
Services###-###-####
Initial Business Response /* (1000, 8, 2015/05/24) */
On the ad for this item, it states the following:
The manufacturer will require the customer to visit a qualified service center for inspection- See more at: http://www.sportsmansguide.com/product/index/stanley-48-zero-turn-mower?a=100555...⇄ />
We have given the customer the information needed to service her mower, but she refuses to take those actions needed
Initial Consumer Rebuttal /* (3000, 10, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have done everything that Sportsman's Guide has requested of me in regards to dealing with the manufacturer, GXII have no intention of paying for this lawnmowerI also drained the oil and let the lawnmower run again over this past Memorial Day HolidayMy only alternative again is to not pay the credit card bill because I am not going to be taken advantage of by any company or manufacturerSo, I guess when they see its not being paid for, maybe they will make arrangements to pick it upSportman's Guide and GXI are two of the most crooked companies in the world and I will never do business with them again
I don't care if it takes to years of bad credit on my credit reportI guess I will still have a broken down lawnmowerFree of charge
Final Business Response /* (4000, 12, 2015/05/27) */
This customer makes no indication that they have made an effort to contact the service centerOur ad explains that this item cannot be returned to our company once it has been oiled and gassedThey are to contact a service center per the manufacturer of the mowerHave then done this?
This pertains to the complaint filed by Mr***. Mr*** and I have not been able to connect over the phone, we have left each other multiple messages. The product did ship and we sent Mr*** a return label for the return of the ammo. We received the ammo Friday
and we will issue a full refund in the amount of $115.99. We are considering this case closed. Thanks,Ted ***Manager Product ServicesSportsman's Guide
Initial Business Response /* (1000, 6, 2016/01/08) */
Contacted customer and came to a resolution to Mr***'s complaintWe apologized for the inconvenienceWe consider this closed
Initial Consumer Rebuttal /* (2000, 8, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
Excellent outcome
Initial Business Response /* (1000, 5, 2016/03/01) */
This pertains to Case ID ***, filed by Mr***
We spoke to Mr*** and have resolved the complaintWe are considering the case closed
Thanks,
Ted ***
SrManager Customer Experience
This pertains to the complaint filed by Mr***. After speaking with Mr*** on several occasions we have came to a positive resolution. We are considering this case closed.Regards,Ted ***Manager Product Services
This pertains to the complaint filed by Mr*** A ***. Mr*** and I have been emailing back and forth regarding the situation and it's believed that there are some computer merges that caused his family's account to be combined. We are working on a solution. Ted ***Manager Product ServicesSportsman's Guide
Initial Business Response /* (1000, 5, 2016/03/04) */
This is pertaining to Case ID ***, filed by Mr*** ***
We have processed a retraction letterI have called Mr*** on 3/1/at 5:25pm and again on 3/4/at 12:50pmLeft a message both timesI can be reached at ***
We are considering this case closed
Thanks,
Ted ***
SrManager Customer Experience
This pertains to complaint ID ***, filed by Mr*** *** I personally spoke to Mr*** *** and requested an immediate refund for the full amount of the order. This complaint is considered to be resolved Thanks,Ted ***Manager of Customer Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The gentleman who responded to my complaint called me and we came to a satisfactory agreement
Revdex.com:
*
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I have verified that my credit card account has been credited with amounts in disputeMr*** was extremely helpful in resolving this matter, and he has earned my respect for his successful efforts in resolving this matter.*** F
This pertains to the compliant filed by Mr*** ***. On March 10th, a refund was posted back to Mr***'s credit card in the amount of $79.99. The order number is ***. Order number *** has an outstanding balance of $for shipping and handling. I am
refunding that today. This will be posted back to the credit card today, please allow to hours for the credit card to post it back to the your account. If you have any further questions please contact me at ###-###-####. I also contacted Mr*** on his phone number listed on his account and let him a message with my contact information. Regards,Ted ***Manager Product Services
Initial Business Response /* (1000, 5, 2016/02/01) */
Spoke to Mr*** regarding this complaintWe both came to a resolution and are considering this Case ID closed
Thanks,
Ted ***
Initial Consumer Rebuttal /* (2000, 7, 2016/02/07) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
Initial Business Response /* (1000, 12, 2015/10/22) */
The free trial membership was a promotion with an auto renewal for a year of the Club at the end of daysSince the customer did not want the auto renewal, the membership charge of $was refunded in full on 9/17/
This pertains to the compliant filed by *** ***. Sportsman's Guide has removed the email address of *** from all of our outgoing email servers. We are considering this case closed. Thanks,Ted ***Manager of Product ServicesSportsman's Guide###-###-####
Initial Business Response /* (1000, 8, 2016/02/08) */
This response pertains to Case ID 57323077, filed by Mr***
We reached out to Mr*** and informed him that the refund of $has been refunded back to his MasterCard on 1/26/We are considering this case
closed
Thanks,
Ted ***
Customer Experience Manager
Initial Consumer Rebuttal /* (3000, 10, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business lied to me about the item that was orderedThey kept telling me that it was from a drop shipper and would be shippedWhen in reality, the item was not even available and the drop shipper didn't know when it would be availableSportsman's Guide kept my money for days for a product that they could not fulfillI feel that they owe me something for lying to me and keeping my money for days for a product that they didn't have!
This pertains to the complaint filed by Mr*** ***. Sportsman's Guide will replace the order for Mr*** and give the items to him at the same price. Mr*** can call me directly at ###-###-#### and I will assist him. I called Mr*** and left my direct line on his
voice mail. Thanks,Ted ***Manager Product ServiceSportsman's Guide
This pertains to the complaint filed by Mr*** ***. We reached out to Mr*** and resolved the situation. We are considering this case closed. Regards,Ted ***Manager of Product Services
This pertains to the complaint filed by Dr***, ID ***. Dr***, The shoes were shipped yesterday next day air on tracking number ***, expected delivery date is today January 12, 2018. We are sorry for any inconvenience this may have caused you. Kind
regards,Ted ***SrManager Customer ExperienceSportsman's Guide651/***
This pertains to the complaint filed by Mr***. We have reached out to Mr*** but have not received a response. We have also discussed this with Mr*** on 8/11/16. Mr*** can contact me directly at my number below. Ted ***Manager Product
Services###-###-####
Initial Business Response /* (1000, 8, 2015/05/24) */
On the ad for this item, it states the following:
The manufacturer will require the customer to visit a qualified service center for inspection- See more at:
http://www.sportsmansguide.com/product/index/stanley-48-zero-turn-mower?a=100555...⇄ /> We have given the customer the information needed to service her mower, but she refuses to take those actions needed
Initial Consumer Rebuttal /* (3000, 10, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have done everything that Sportsman's Guide has requested of me in regards to dealing with the manufacturer, GXII have no intention of paying for this lawnmowerI also drained the oil and let the lawnmower run again over this past Memorial Day HolidayMy only alternative again is to not pay the credit card bill because I am not going to be taken advantage of by any company or manufacturerSo, I guess when they see its not being paid for, maybe they will make arrangements to pick it upSportman's Guide and GXI are two of the most crooked companies in the world and I will never do business with them again
I don't care if it takes to years of bad credit on my credit reportI guess I will still have a broken down lawnmowerFree of charge
Final Business Response /* (4000, 12, 2015/05/27) */
This customer makes no indication that they have made an effort to contact the service centerOur ad explains that this item cannot be returned to our company once it has been oiled and gassedThey are to contact a service center per the manufacturer of the mowerHave then done this?
This pertains to the complaint filed by Mr***. Mr*** and I have not been able to connect over the phone, we have left each other multiple messages. The product did ship and we sent Mr*** a return label for the return of the ammo. We received the ammo Friday
and we will issue a full refund in the amount of $115.99. We are considering this case closed. Thanks,Ted ***Manager Product ServicesSportsman's Guide
Initial Business Response /* (1000, 6, 2016/01/08) */
Contacted customer and came to a resolution to Mr***'s complaintWe apologized for the inconvenienceWe consider this closed
Initial Consumer Rebuttal /* (2000, 8, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
Excellent outcome
Initial Business Response /* (1000, 5, 2016/03/01) */
This pertains to Case ID ***, filed by Mr***
We spoke to Mr*** and have resolved the complaintWe are considering the case closed
Thanks,
Ted ***
SrManager Customer Experience
This pertains to the complaint filed by Mr***. After speaking with Mr*** on several occasions we have came to a positive resolution. We are considering this case closed.Regards,Ted ***Manager Product Services
Final Consumer Response /* (2000, 7, 2016/02/04) */