The Vinyl Outlet Inc.

The issue with Mr *** fence is a result of the weather as he previously indicatedThe winters of and 2015, created extensive shifting of the groundWe have reached out to Mr *** to come to a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Satisfied with company response just waiting for repairs to be made

The fence in the back is totally bowing which is almost falling forwardit is not even around the entire
fence, some panels are way higher up some panels are way down low , the metal poles are sticking exposed, there's a metal pole that was in pounded into the ground, the right-hand side the fence is bowing outwhen the man came to fix my neighbors fence they actually came walking across the street and asked me if they could pound down one of the polls because it looks so bad to themthe Vinyl outlet workers Even seen how bad the fence looksDo you want pictures? This is such a hassle I would truly want my money back and they can come and take this fence down because obviously they don't care about their customers.

We have made multiple attempts to contact this customerThe customer does not have an operable voicemail at the number provided

We apologize that the customer is experiencing a problem with the gates.The customer told us he removes the gates in the winter in which will cause the screw holes to enlarge.These are not designed to be removed.We spoke to the customer and we are going see if we could help in the repair and
evaluate the actual damage

Revdex.com:Vinyl Outlet called me on Monday July th and asked if they could bring out my refund check in the amount of $ which is my full deposit Check was delivered
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your help Revdex.com !
Regards,
*** ***

Complete to customer satisfaction

Customer understands that this is not a warrantied item and we have come to an agreement on price to repair this section for her.This is scheduled for Thursday weather permitting

The customer's concerns have been addressed to the customer's satisfaction

The situation was resolved to the customer's satisfaction

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

We have attempted to reach the customer to offer $settlementWe have not heard back from the customer

As a Large company that log and runs over appointments a month.Customer service is always our first priorityThis one is rare thoughFirst, We never set a date to do the estimate until July 21st at NoonSecond, We do not cover Bliss NY on a regular basisits out in
the countryGoogle shows a minute drive timeWe have procedures before we would head out to something this farWe will service the area. however we would always verify first that the customer will be home and interested and make sure the job size falls within the range to drive this distanceThe secretary started explaining this and the customer began threatening to file with the Revdex.com .After this point we tried letting her know it was in the calendar for the 21st at 12pm.she didn't want to here it..We started receiving upset and out of our acceptable range from a customer to setup an appointmentThere must have been a misunderstanding with this customer somewhere along the line. Again the customer was very tuff over the phone, Demanding, and very hard to work withSo we kindly explained. We would not be interested in the job and that we wish them the best of luckAs a solid reputable company we will work hard with a customerThis situation was unacceptable for us to do businessAgain, we still wish them all the best

If they are trying to please they are not tying to hard, they come out when they feel like it show up two days before the appointment with out calling what if we're not home, they don't call back to see if your happy with the job , then the fence raised up and is hitting the bottom of the eve on the pool house the tall lurch looking guy tried to tell me my pool house sank with the harsh febif anything it would have raised up not sank down , give me some of the stuff he smokes maybe I'll be dopey enough to boleive him, so all he did was ajustment the gates witch need adjusting again the first two times they adjusted them it was summer how did the cold weather effect them, I know I'm not the only one complaining the last time I looked there were complaints against them maybe that's what takes them so long to get here there busy trying to fix other screw ups, this fence is cheep falls apart hits the side of the house when it's windy if there is a slight change in weather the gate stick or won't close properly I don't want them on my property any more it's less frustrating to fix it myself, and do a better job , the three stooges are better craftsmen then these clowns give me my money back and they can tie there fence too

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The railings are splitting, and should be fixed. Regards,*** ***

The Vinyl Outlet re-installed the siding adjacent to the deck area the day after installation, as we promised during the install processThe customer called several weeks later informing us there was another piece of cracked siding in area on the opposite side of the house, not near the area we
workedWe have been in full contact with the customer during the processCustomer was promised a meeting with our installation manager today, July 27thThe installation manager called the customer as requested, customer did not answer phoneWe are now waiting for a response from the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe company did come out today to fix our issues however
they did not call to let me know they were coming or that the work was completedI noticed it once I was home from the work day
Regards,
*** ***

We apologize that the customer is experiencing a problem with the gates.The customer told us he removes the gates in the winter in which will cause the screw holes to enlarge.These are not designed to be removed.We spoke to the customer and we are going see if we could help in the repair and
evaluate the actual damage

Manufacturer Warranty (VINYL FENCE): The manufacturer warrants that their rigid vinyl extrusions will not chip, peel, blister, rot or corrode This warranty is for the lifetime of the product from the date of manufacture and is non-transferableShould any defective material be found during the warranty period, the manufacturer will replace the defective material free of chargeThis Lifetime Warranty does not include miscparts (Caps, Hinges, Latches, Support Posts)If the manufacturer’s findings are that there are defective parts as statedThe Vinyl Outlet, Inc will replace the manufacturers provided parts for a period of five years at no chargeVinyl Outlet, IncWorkmanship Warranty The Vinyl Outlet warrants the workmanship of installations for years from date of purchaseVinyl Outlet will repair free of charge any workmanship related issueThis warranty does not cover fence leaning caused underlying water or misuse, neglect, or damage caused by snow piled against or plowed into fence by, car or equipment damageDebris dents or wind damage (wind speed excess of mph) or more on any given day during the warranty period will not be covered by this warrantyNor any other act of God, which repair will be the sole responsibility of the purchaserGate Warranty: We offer a limited warranty on any installed gates for a full sixty days after installation. If, The Vinyl Outlet, Inc is called for a warranty claim due to negligence by the home owner, you agree in advance to pay the $trip charge, at which point an estimate for the repair will be givenThese warranties above are your only warranty and there are no verbal agreements or representations therewith