The Vinyl Outlet Inc.

We have reached an agreement with the customer to resolve their issue

The customer has been satisfied.Tell us why here

Manufacturer Warranty (VINYL FENCE): The manufacturer warrants that their rigid vinyl extrusions will not chip, peel, blister, rot or corrode This warranty is for the lifetime of the product from the date of manufacture and is non-transferableShould any defective material be found during the warranty period, the manufacturer will replace the defective material free of chargeThis Lifetime Warranty does not include miscparts (Caps, Hinges, Latches, Support Posts)If the manufacturer’s findings are that there are defective parts as statedThe Vinyl Outlet, Inc will replace the manufacturers provided parts for a period of five years at no chargeVinyl Outlet, IncWorkmanship Warranty The Vinyl Outlet warrants the workmanship of installations for years from date of purchaseVinyl Outlet will repair free of charge any workmanship related issueThis warranty does not cover fence leaning caused underlying water or misuse, neglect, or damage caused by snow piled against or plowed into fence by, car or equipment damageDebris dents or wind damage (wind speed excess of mph) or more on any given day during the warranty period will not be covered by this warrantyNor any other act of God, which repair will be the sole responsibility of the purchaserGate Warranty: We offer a limited warranty on any installed gates for a full sixty days after installation. If, The Vinyl Outlet, Inc is called for a warranty claim due to negligence by the home owner, you agree in advance to pay the $trip charge, at which point an estimate for the repair will be givenThese warranties above are your only warranty and there are no verbal agreements or representations therewith

The customer has been called several times to find out if they want the check mailed or if they want to pick it upWe strongly urge the customer to call our Accounting Department to make arrangements

Our call logs indicate several returned calls were made to Mr *** The lifetime warranty is for the fence materialThe customer acknowledges damage to fence was caused by snow piled on it, which would be a chargeable repair and not a warranty claim. We offered Mr *** a discounted repair, which he refused

We have come up with an agreement with the customer to satisfy

We are sorry about the communication with The customer and appreciate the recent purchase of the new porch she made too.After I have looked into why there was a breakdown in getting this simple fix done was we didn't have her area code on file correct and apologize.I was out personally and left a
slip and time has flown by.We have setup a date to take care of the situation

The warranty does not cover changes and shifting in the ground, especially those caused by the extreme temperature we experienced during the 2015-winterThe customer has agreed to a paid repair and is scheduled for this week

Since I received your letter, I have been waiting for completion of the repairsStill at this time, not completed, so I have not been in contact with youAll this since March, jobAlways excusesThank you for your
correspondenceCase still pending, not completed.Sincerely,*** ***

We are sorry for any inconvenience and have setup at date to take care of the customer concerns

There was a slight miscommunication between the the Vinyl Outlet the town and the customer.this has been resolved.To full customer satisfaction

I spoke to the customer Prior to reading the complaint.We have a meeting setup to address the concerns

The customer removed the gate from the post.We would never agree to the removal of the gates from the posts annually and recommend the customer keeps them on.The warranty on gates are days from the install date.However we are sending an installer over anyway to try and correct the issue

After the customer put this on twitter.I contacted her immediately on Sat and she said call my husband .So we did over and over and over.This customer concern has been corrected since first thing on TuesdayMonday was a holidayI feel this was amazing turn around and customer
service. We had every intention to correct the one piece of bottom rail once we knew there was a concern

Our installer went to the customer's home on several occasionsThe issue of cracking is a trim ring on the bottom of the postIt appears the trim ring has been broke, by being hitPossibly from a snow shovelOn our most recent visit in December, the customer refused to allow us to replace the
trim ringShe wanted us to remove all of her railings, which our installer refused, as this would leave her with an unsafe situationWe continue to be willing to replace the cracked trim ring even though it is well outside of the warrantyWe would do this as a customer courtesy

Im sorry the customer feels the need to insult as we have helped with any issues the customer has had .We have done what we can to this point.Also the customer has learned how to adjust the gates from summer to winter as these will expand and contract from the cold and we only offer gate adjustments for days and we have done these in the past for customer service

The repair has been completed and the customer is satisfied

We are sorry the customer had a problem with the latch.We already have replaced it and the customer is satisfied

Revdex.com: This company called me and told me that they would give me a call back on what they would do in response to Revdex.com report and has never called back ! This companies argument is a complete moot point because this problem started before I took down the fence the first timethis problem started before I took down the fence the first time it happened during the summer of the original install!!! The company specifically told my parents it would be just fine to take the fence down every year because there's only two bolts you remove to take down the fence it has nothing to do with the screws holding the hinges down ! My parents made sure that they could take the fence down down every year and the company knew about that because the driveway has to be plowed during the wintertime ! They were given instructions by the person who installed it and how to remove the fence during the winter ! This company completely lied to the Revdex.comI have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***

*** states they called, and said Vinyl Outlet was coming out to fix the issueThey also have not called with an offer of discount