The Walker Lane Reception Center, L.C.

BBB of Wisconsin [redacted] RE: Complaint File Name: Tabitha [redacted] , your file [redacted] The attached complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. As stated in our previous communication, American Family Insurance responded to a formal complaint received from the [redacted] Department of Insurance. If the Department of Insurance has not provided Ms. [redacted] with a copy of the company’s response, she may contact the Department of Insurance directly to receive it. Sincerely, Sara [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They absolutely have not been addressedI brought up new concerns in my last responseThis complaint will remain open until American Family addresses these concernsI will not go to a different entity, and your suggestion that I do so is a disingenuous and lazy attempt to pass an I satisfied customer with legitimate complaints off to someone elseThis is not going away, and I am not going away, until you acknowledge that I owe AmFam NOTHING Regards, Travis [redacted]

May 29, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee WI RE: Complaint File Name: [redacted] [redacted] , your file [redacted] The above complaint was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

Revdex.com of Wisconsin RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I will forward this complaint to the appropriate department for handling Sincerely, [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) [email protected]

June 8, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Lisa ***

April 4, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Tammy [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by April 18, Sincerely, Sue [redacted] American Family Mutual Insurance Company, S.I [redacted]

February 3, WI Revdex.com West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms [redacted] by February 17, Sincerely,

February 16, Revdex.com of Wisconsin W Greenfield Ave Milwaukee, WI RE: Complaint File Name: Joseph [redacted] The attached complaint/inquiry was received todayAs previously indicated from the correspondence received on February 9, 2017, a response will be provided directly to the complainant by February 23, Sincerely, Shayna E [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I(800) [email protected] Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not receive a letter from American Family in replyThere was nothing to review!! The letter posted here states for privacy purposes, we cannot post our responsePlease forward me a copy of American Family's response Thank you, [redacted] T ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Consumer states issue is not resolved Regards, [redacted]

November 29, 2017 BBB of Wisconsin [redacted] RE: Complaint File Name: Jeremy [redacted] The above complaint was received today. The... privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Mr. [redacted] by December 13, 2017. Sincerely, Sara [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. ###-###-#### [redacted]

August 11, Revdex.com of WisconsinWest Greenfield AvenueMilwaukee, WI RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely, [redacted] Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) [email protected]

March 20, 2017 BBB of Wisconsin [redacted] ** *** RE: Complaint File Name: Alicia [redacted] The attached complaint/inquiry was received today. The privacy laws... require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond to you by April 3, 2017. Sincerely, Sue [redacted] Consumer Affairs AdvocateAmerican Family Insurance Company [redacted]

December 8, 2015BBB of Wisconsin 10019 West Greenfield AvenueMilwaukee, WI 53214RE: Complaint File Name: [redacted] ***The attached complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating... to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.Sincerely,

November 16, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Richard [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by November 30, Sincerely, Shayna [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I [redacted]

The above- referenced complaint was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you.It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond to a formal complaint we received from the [redacted] Department of InsuranceOur response will be sent directly to the Department and the complainant may not receive a reply directly from our company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have tried to contact the Revdex.comMy complaint hasn't been resolved with American Family InsuranceI have not been able to reach anyone with the company Regards, [redacted]

March 20, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Robert [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you American Family received a formal complaint from the Missouri Insurance DepartmentOur response will be sent directly to the Department and Mr [redacted] will not receive a reply from our company Sincerely, Crystal [redacted] American Family Insurance Company [redacted]

January 6, Revdex.com of WI West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 20, Sincerely,