The company had a scheduled appointment to address a recurrence of the original insect infestationOrkin rep never showedIssue still present
I scheduled an appointment with this branch to address a recurrence of carpenter ants that have recurred in my homeThe company rep never showed up, never called, and no further follow up after that point
Subsequently, multiple attempts to call the branch to resolve the issue resulted in ignored calls, being hung up on from the local operators, being on hold for over an hour, and still no correction to the infestation
No further contact had occurred until a notice in the mail for a follow up appointment on the scheduleThis is against orkin guarantee that they would address any recurrence between visits for free
The company misled us stating they would have a crew who would be supervised in the treating our home for powder post beetlesEventually one guy showed up and sprayed something(not sure what it was because it had no smell)We were told this chemical they treated with would bring the beetles out of the wood and we would see them dropping outNothing like this happened and now 2-months later our home is infested with powder post beetles In the past few days thousands of powder post beetles have been underneath our home When we started seeing them we tried numerous times to contact Orkin management, leaving several messages for *** whom has received all messages according to the lady answering the phones, but has yet to return a single one
I contacted Okin on the 28th for flea serviceI spoke to a gentleman named ChaseHe called me after I hung up with the call centerHe offered me a return visit in days 125.oo for the first payment and then payments of 95.oo over the course of monthsI nice young man named *** came out and serviced my houseI called him the next day and told him they the fleas was still thereAt this time he said that they wouldnt be able to come out for days not The entire time my family and I are itching and being bittenNot until Friday did someone come out and that was because I left a voicemail on his phone crying saying I was going to file a complaint with the Revdex.comFriday morning Chase was ringing my phoneI didnt answer him because my mind was made upThen the branch manager called Mr*** for a moment I told him I would have to call him back I was at workThen a gentleman called my by the name of ***He said he was a managerHe went on to apolo
When I signed up for Orkin services, I was told that if I needed a treatment in between scheduled services, that it would be freeI called for a treatment in between services and now I am being charged a fee of $by Orkin for a treatment that I was told would be free and the treatment itself did not even workI spoke to a manager and he said that they are charging me because my treatment was within a week of my scheduled appointment, so they just counted the treatment as the appointment, but no one disclosed this information with me when I called for treatmentI have cancelled my account with them and told them that I cannot pay for a treatment that I was told would be free
Product_Or_Service: Orkin pest treatment
Account_Number: ***
Experienced very subpar serviceAsked for refund and told I would receive one only to receive a collection noticeThey will not return calls
My first service was done with zero careHe did the entire inside of my house in roughly minutes to include laying down the paper sticky sheets, which would have taken him the whole minutes just to do thatHe did nothing in my garage or for my spider issue in the backyardI then was told a follwould be conducted and was asked for the best day and timeI told them Saturday mornings, but the follservice was conducted during the middle of the day during the week when no one was home and Orkin never even called me to schedule itI just came home to a note on my door saying they had come by and to schedule further serviceI called them and said I wanted to discontinue my service due to their inability to conduct a proper service and to come to my home unannounced without scheduling an appointmentThe manager told me I would r
We hired Orkin Octto solve a mice problem in our homeThey set traps around but did not look for any areas where the mice were getting inThe next day there were new droppings in all target areas, but no mice were caughtI called for a refund the next day wn the day right of rescission and have not received it as of today, NovInstead of giving me the refund, two weeks later a message was left on my phone to call the companyNo other contact was madeNo refund was madeI did not want to make any further contact w themI simply wanted a refundI called the office today and had to call three times to speak with anyone who would helpFinally I spoke w someone who hassled me so much, including laughing at my frustration, but said I would be given a refundSomeone needs to lose their job over this
Product_Or_Service: mice extermination
Technician serviced home without permission after permission was not granted times by phone
I received a phone call from *** who was the technician for my areaHe called me to let me know that I up for service and could he come outI explained to him that at this time I'm not financially able for the service right nowI explained to him that I would call back in within the next couple of months when I'm financially able for the service*** called me again the next week over I once again stated I did not want the service at that time and that I would call back in when readyHe called again several more timesThen he finally showed up unannounced and without my permission to service my homeI called the local office and left a message when I got the report in email stating that my home was serviceNo one ever return my callI received a bill for the service that I stated I did not want service for*** called me because now the account is in collections and I advised him
Company offered guaranteed service knowing the staff will wait for the paid service date before they provide guaranteed service
I have agreed to receive paid services per year and company accepted to provide paid services per yearCompany also agreed to provide guaranteed services when ever necessary during the entire year
There were two times that company came to retreat house on the basis of guaranteed services; first time for ants and second time for roach bugsOn the billing statement I was charged for these two services and company explains this as obligation to pay e.gbecause according to them it was contract for paid services not
First of all, I should not be held liable to pay for free quarantined services
Second of all, company should not be allowed to wait for the paid service date to come and reatreat house on the basis of warranty
Third, this practice is recognized as deceptive practice under the law and I will not hesitate to file claim i
I cancelled service Despite numerous calls Orkin continues to bill me.I was billed and on auto debit each with no credit They seem to have an issue canceling the service and issuing me a credit for both June and July.In addition they continue to charge when service was cancelled and nothing was serviced.They never were able to fix my ant problem to begin with back in the early spring
Product_Or_Service: ant and mice
I signed up for Orkin a few months ago for a pest problemThere were different kinds of insects inside and outside of my home and my daughter and I were constantly getting bit by spidersInitially I was pleased with the serviceIt was explained to me that I pay the initial fee of $and each month would be $until I cancelI started to see a decrease in insects but I was still seeing them inside and outside of my homeI've called multiple times to cancel my service with Orkin because I felt that it was not rendering services I have been paying forI have told them that I want to cancel and for them to stop charging my cardEvery time I call I get the run around about how I need to get in contact with the regional manager and/or that I am not able to cancel my accountRecently when I call Orkin to continue to cancel my account it goes to voicemail and I leave a message and no one gets back to meIt appears that they are purposely ignoring me to still legally charge meThe
I called to cancel my service with orkin within my first thirty days and asked for a refund and I was charged again instead with a second visit
I called Orkin and discussed pest control and my current situationMy home has and is going through many additions and repairsThe service man was exceptional he was helpful and understanding and allowed a easy way to get in touch in case of problemsHe assured me that I would not be having the same problems with pest as I was and I was confidentAfter the first service I notice a lot more ants like carpenter ants in my living room and so the serviceman revisited and the problem slowly went away like a week later but I did not notice a decrease in pest instead the oppositeI decided to cancel and it was within the first days so I asked for a refund due to my problems with serviceThe lady I spoke to was kind but instead of just canceling my service or giving me a refund she sechduled me for another visit and recharged my cardI ca
Orkin tore the bottom board off my manufactured home and refuses to replace itHired Orkin for pest control, in assessing my home*** (orkin svc mngr) *** advised replacing insulation and vapor barrier and sanitizeContract was drawn up by*** at Orkin which I signed $to do this workVerified Orkin licensed at L&I License noORKINL*852KWA UBI NoL&I Account ID ***Orkin in doing this work tore out the bottom board/critter barrier on my manufactured home and refuses to put it backThe work is not complete, my house and insulation is not sealed - the bottom board is required and necessary part of thermal packet that holds insulation in, acts as a vapor barrier and critter barrier tooThis work requires permit which Orkin neglected to pull from L&I (I have pulled one am working with L&I -*** ***) The work is not complete but Orkin has charged my credit card without my authorization $for work that is not co
The service described and paid for was not providedThe guarantee for the partial service was not provided, I was ignored! Rfd promised, never sent
***
***
***
Certified mail #***
Request for a $refund, paid for services never provided, Branch #***
To whom it may concern;
I called the number and the salesman described the Orkin service to be all inclusive We discussed our main issue, yellow jackets about to enter my house, plus insect and mice issues I was assured all three issues were included in the service call and were guaranteed for days
*** ***, the Orkin inspector, only treated the bee issue He did not spray for insects and did not treat for mice
I was told most of the bees would be dead within hours, and completely dead in a day or two The following Sunday I cut into the ceiling sheetrock to remove the nest and to my surprise, the bees quickly began to pour into the h
On October 4, I was informed by an orkins representative name *** *** his phone # are XXX-XXX-XXXX cell XXX-XXX-XXXX), that it will cost $to exterminate my year old mother house located at West 50th street Chicago, Illinois for bed bugs On October 4, I gave *** ***, Orkin's representative a deposit amount of $ Which left a balance of $ On October 13, I gave Orkin's exterminator $cash and $on a credit card for a total of $ which he took and was in the house for less than minutes He went out to his truck I was believing that he was going to get some equipment but he never return On numerous occasions I have called the orchid office which located at *** west *** th street Alsip, *** and was told that the manager would call me back non of my calls have were returnedI have left numerous of messages I even contacted their corporate office and spoke with *** *** who insured me that I will receiv
Two part complaint:
1) unable to reach local office to schedule appointment, and with no response for the past month, for emergency service call
2) Too many different phone numbers to call to reach local office, both in business cards and posted online Unable to determine which is the correct number to call
Product_Or_Service: year
Stopped Orkin Service on 12/31/
Did not call or talk to anyone to Continue Orkin ServiceReceived a Bill for Service that was NOT AUTHORIZED
Contracted Service Starting: 4/1/
Called to Stop Stopped:12/31/
Received Bill for UNAUTHORIZED SERVICE
Date of Service April 4, ???
No Mail, Advertisements, Calls, Texts, NothingFrom 12/31/2015-->4/4/???
Talked to Branch Mgr, *** ***,was told that it was not necessary to restart service, I was still under contractTherefor he ordered a service callDid not call or talk to anyone From OrkinOn of the conversations with Branch Mgr*** ***, it was suggested that he was willing to split the BillI Turned Him Down
Logged onto www.orkin.com, filled out Complaint forms Times, did not get a response
Today Received Letter From Collection Company Demanding Payment of $
Harassment is what this is calledI will not pay for any service NOT AUTHORIZED BY ME
have a reoccurring problem at my resident tried to contact orkin at several phone # to no avail however I do have a contract with this company and would like sanctification please try to assist me in this matter as i'am years of age and can only do so much thanks
Orkin pest control employee showed up unannounced and refused to leave after being asked repeatedly
*** *** of the terra haute office showed up to my house unannounced while I was at work When I started the service I asked Orkin to be notified before showing up because we live in the country, large dogs to put up etc., and they had no problem with doing this My wife, who was home alone with the dogs and kids asked Mr *** to leave and to call me I called the Orkin office from work to ask this man to leave my property and cancel the service and was told he would not leave After another request from my wife to get this man off of the property, I again called the office and told them that the next call would be to the police Mr *** finally left after he found out the police would be involved I have tried to resolve, or even get a response from the company through email for the past three days with no luck I was also told by the Orkin dispatch that they will charg
Orkin has failed to show up at our home multiple times making us wait at home for service with no call After a no show, we had to call the office to request service and again no show This is over times Currently we have not had service for months due to lack of their service In addition, we purchased the Termite traps which required month service and this did not occur We were promised service on the traps every months by the service manager and this did not occur Again this Saturday we did not get service after a no show the week before
It is our understanding about months ago Orkin sent in a group of Regional officials to fix the office located in NJ and it seems to be even worse
Product_Or_Service: Pest Control
Order_Number: Monthly Service / Qu
Account_Number: ***
I ordered orkin for pest control services in September to resolve an issue i've been having with miceAfter ordering the service, the organization has been difficult to communicate with (They never return my calls), Their technicians come late and never call upon arrival, and only actually been inside the house once (first service, 9/8/2017)Ive had no improvement in my rodent problem, and now my mom is getting sick from continually placing traps and cleaning rat dripping her own self
Product_Or_Service: Pest Extermination
Account_Number: XXXXXXXX
The company had a scheduled appointment to address a recurrence of the original insect infestationOrkin rep never showedIssue still present
I scheduled an appointment with this branch to address a recurrence of carpenter ants that have recurred in my homeThe company rep never showed up, never called, and no further follow up after that point
Subsequently, multiple attempts to call the branch to resolve the issue resulted in ignored calls, being hung up on from the local operators, being on hold for over an hour, and still no correction to the infestation
No further contact had occurred until a notice in the mail for a follow up appointment on the scheduleThis is against orkin guarantee that they would address any recurrence between visits for free
The company misled us stating they would have a crew who would be supervised in the treating our home for powder post beetlesEventually one guy showed up and sprayed something(not sure what it was because it had no smell)We were told this chemical they treated with would bring the beetles out of the wood and we would see them dropping outNothing like this happened and now 2-months later our home is infested with powder post beetles In the past few days thousands of powder post beetles have been underneath our home When we started seeing them we tried numerous times to contact Orkin management, leaving several messages for *** whom has received all messages according to the lady answering the phones, but has yet to return a single one
I contacted Okin on the 28th for flea serviceI spoke to a gentleman named ChaseHe called me after I hung up with the call centerHe offered me a return visit in days 125.oo for the first payment and then payments of 95.oo over the course of monthsI nice young man named *** came out and serviced my houseI called him the next day and told him they the fleas was still thereAt this time he said that they wouldnt be able to come out for days not The entire time my family and I are itching and being bittenNot until Friday did someone come out and that was because I left a voicemail on his phone crying saying I was going to file a complaint with the Revdex.comFriday morning Chase was ringing my phoneI didnt answer him because my mind was made upThen the branch manager called Mr*** for a moment I told him I would have to call him back I was at workThen a gentleman called my by the name of ***He said he was a managerHe went on to apolo
When I signed up for Orkin services, I was told that if I needed a treatment in between scheduled services, that it would be freeI called for a treatment in between services and now I am being charged a fee of $by Orkin for a treatment that I was told would be free and the treatment itself did not even workI spoke to a manager and he said that they are charging me because my treatment was within a week of my scheduled appointment, so they just counted the treatment as the appointment, but no one disclosed this information with me when I called for treatmentI have cancelled my account with them and told them that I cannot pay for a treatment that I was told would be free
Product_Or_Service: Orkin pest treatment
Account_Number: ***
Experienced very subpar serviceAsked for refund and told I would receive one only to receive a collection noticeThey will not return calls
My first service was done with zero careHe did the entire inside of my house in roughly minutes to include laying down the paper sticky sheets, which would have taken him the whole minutes just to do thatHe did nothing in my garage or for my spider issue in the backyardI then was told a follwould be conducted and was asked for the best day and timeI told them Saturday mornings, but the follservice was conducted during the middle of the day during the week when no one was home and Orkin never even called me to schedule itI just came home to a note on my door saying they had come by and to schedule further serviceI called them and said I wanted to discontinue my service due to their inability to conduct a proper service and to come to my home unannounced without scheduling an appointmentThe manager told me I would r
We hired Orkin Octto solve a mice problem in our homeThey set traps around but did not look for any areas where the mice were getting inThe next day there were new droppings in all target areas, but no mice were caughtI called for a refund the next day wn the day right of rescission and have not received it as of today, NovInstead of giving me the refund, two weeks later a message was left on my phone to call the companyNo other contact was madeNo refund was madeI did not want to make any further contact w themI simply wanted a refundI called the office today and had to call three times to speak with anyone who would helpFinally I spoke w someone who hassled me so much, including laughing at my frustration, but said I would be given a refundSomeone needs to lose their job over this
Product_Or_Service: mice extermination
Technician serviced home without permission after permission was not granted times by phone
I received a phone call from *** who was the technician for my areaHe called me to let me know that I up for service and could he come outI explained to him that at this time I'm not financially able for the service right nowI explained to him that I would call back in within the next couple of months when I'm financially able for the service*** called me again the next week over I once again stated I did not want the service at that time and that I would call back in when readyHe called again several more timesThen he finally showed up unannounced and without my permission to service my homeI called the local office and left a message when I got the report in email stating that my home was serviceNo one ever return my callI received a bill for the service that I stated I did not want service for*** called me because now the account is in collections and I advised him
Company offered guaranteed service knowing the staff will wait for the paid service date before they provide guaranteed service
I have agreed to receive paid services per year and company accepted to provide paid services per yearCompany also agreed to provide guaranteed services when ever necessary during the entire year
There were two times that company came to retreat house on the basis of guaranteed services; first time for ants and second time for roach bugsOn the billing statement I was charged for these two services and company explains this as obligation to pay e.gbecause according to them it was contract for paid services not
First of all, I should not be held liable to pay for free quarantined services
Second of all, company should not be allowed to wait for the paid service date to come and reatreat house on the basis of warranty
Third, this practice is recognized as deceptive practice under the law and I will not hesitate to file claim i
I cancelled service Despite numerous calls Orkin continues to bill me.I was billed and on auto debit each with no credit They seem to have an issue canceling the service and issuing me a credit for both June and July.In addition they continue to charge when service was cancelled and nothing was serviced.They never were able to fix my ant problem to begin with back in the early spring
Product_Or_Service: ant and mice
I signed up for Orkin a few months ago for a pest problemThere were different kinds of insects inside and outside of my home and my daughter and I were constantly getting bit by spidersInitially I was pleased with the serviceIt was explained to me that I pay the initial fee of $and each month would be $until I cancelI started to see a decrease in insects but I was still seeing them inside and outside of my homeI've called multiple times to cancel my service with Orkin because I felt that it was not rendering services I have been paying forI have told them that I want to cancel and for them to stop charging my cardEvery time I call I get the run around about how I need to get in contact with the regional manager and/or that I am not able to cancel my accountRecently when I call Orkin to continue to cancel my account it goes to voicemail and I leave a message and no one gets back to meIt appears that they are purposely ignoring me to still legally charge meThe
I called to cancel my service with orkin within my first thirty days and asked for a refund and I was charged again instead with a second visit
I called Orkin and discussed pest control and my current situationMy home has and is going through many additions and repairsThe service man was exceptional he was helpful and understanding and allowed a easy way to get in touch in case of problemsHe assured me that I would not be having the same problems with pest as I was and I was confidentAfter the first service I notice a lot more ants like carpenter ants in my living room and so the serviceman revisited and the problem slowly went away like a week later but I did not notice a decrease in pest instead the oppositeI decided to cancel and it was within the first days so I asked for a refund due to my problems with serviceThe lady I spoke to was kind but instead of just canceling my service or giving me a refund she sechduled me for another visit and recharged my cardI ca
Orkin tore the bottom board off my manufactured home and refuses to replace itHired Orkin for pest control, in assessing my home*** (orkin svc mngr) *** advised replacing insulation and vapor barrier and sanitizeContract was drawn up by*** at Orkin which I signed $to do this workVerified Orkin licensed at L&I License noORKINL*852KWA UBI NoL&I Account ID ***Orkin in doing this work tore out the bottom board/critter barrier on my manufactured home and refuses to put it backThe work is not complete, my house and insulation is not sealed - the bottom board is required and necessary part of thermal packet that holds insulation in, acts as a vapor barrier and critter barrier tooThis work requires permit which Orkin neglected to pull from L&I (I have pulled one am working with L&I -*** ***) The work is not complete but Orkin has charged my credit card without my authorization $for work that is not co
The service described and paid for was not providedThe guarantee for the partial service was not provided, I was ignored! Rfd promised, never sent
***
***
***
Certified mail #***
Request for a $refund, paid for services never provided, Branch #***
To whom it may concern;
I called the number and the salesman described the Orkin service to be all inclusive We discussed our main issue, yellow jackets about to enter my house, plus insect and mice issues I was assured all three issues were included in the service call and were guaranteed for days
*** ***, the Orkin inspector, only treated the bee issue He did not spray for insects and did not treat for mice
I was told most of the bees would be dead within hours, and completely dead in a day or two The following Sunday I cut into the ceiling sheetrock to remove the nest and to my surprise, the bees quickly began to pour into the h
On October 4, I was informed by an orkins representative name *** *** his phone # are XXX-XXX-XXXX cell XXX-XXX-XXXX), that it will cost $to exterminate my year old mother house located at West 50th street Chicago, Illinois for bed bugs On October 4, I gave *** ***, Orkin's representative a deposit amount of $ Which left a balance of $ On October 13, I gave Orkin's exterminator $cash and $on a credit card for a total of $ which he took and was in the house for less than minutes He went out to his truck I was believing that he was going to get some equipment but he never return On numerous occasions I have called the orchid office which located at *** west *** th street Alsip, *** and was told that the manager would call me back non of my calls have were returnedI have left numerous of messages I even contacted their corporate office and spoke with *** *** who insured me that I will receiv
Two part complaint:
1) unable to reach local office to schedule appointment, and with no response for the past month, for emergency service call
2) Too many different phone numbers to call to reach local office, both in business cards and posted online Unable to determine which is the correct number to call
Product_Or_Service: year
Stopped Orkin Service on 12/31/
Did not call or talk to anyone to Continue Orkin ServiceReceived a Bill for Service that was NOT AUTHORIZED
Contracted Service Starting: 4/1/
Called to Stop Stopped:12/31/
Received Bill for UNAUTHORIZED SERVICE
Date of Service April 4, ???
No Mail, Advertisements, Calls, Texts, NothingFrom 12/31/2015-->4/4/???
Talked to Branch Mgr, *** ***,was told that it was not necessary to restart service, I was still under contractTherefor he ordered a service callDid not call or talk to anyone From OrkinOn of the conversations with Branch Mgr*** ***, it was suggested that he was willing to split the BillI Turned Him Down
Logged onto www.orkin.com, filled out Complaint forms Times, did not get a response
Today Received Letter From Collection Company Demanding Payment of $
Harassment is what this is calledI will not pay for any service NOT AUTHORIZED BY ME
have a reoccurring problem at my resident tried to contact orkin at several phone # to no avail however I do have a contract with this company and would like sanctification please try to assist me in this matter as i'am years of age and can only do so much thanks
Orkin pest control employee showed up unannounced and refused to leave after being asked repeatedly
*** *** of the terra haute office showed up to my house unannounced while I was at work When I started the service I asked Orkin to be notified before showing up because we live in the country, large dogs to put up etc., and they had no problem with doing this My wife, who was home alone with the dogs and kids asked Mr *** to leave and to call me I called the Orkin office from work to ask this man to leave my property and cancel the service and was told he would not leave After another request from my wife to get this man off of the property, I again called the office and told them that the next call would be to the police Mr *** finally left after he found out the police would be involved I have tried to resolve, or even get a response from the company through email for the past three days with no luck I was also told by the Orkin dispatch that they will charg
Orkin has failed to show up at our home multiple times making us wait at home for service with no call After a no show, we had to call the office to request service and again no show This is over times Currently we have not had service for months due to lack of their service In addition, we purchased the Termite traps which required month service and this did not occur We were promised service on the traps every months by the service manager and this did not occur Again this Saturday we did not get service after a no show the week before
It is our understanding about months ago Orkin sent in a group of Regional officials to fix the office located in NJ and it seems to be even worse
Product_Or_Service: Pest Control
Order_Number: Monthly Service / Qu
Account_Number: ***
I ordered orkin for pest control services in September to resolve an issue i've been having with miceAfter ordering the service, the organization has been difficult to communicate with (They never return my calls), Their technicians come late and never call upon arrival, and only actually been inside the house once (first service, 9/8/2017)Ive had no improvement in my rodent problem, and now my mom is getting sick from continually placing traps and cleaning rat dripping her own self
Product_Or_Service: Pest Extermination
Account_Number: XXXXXXXX