Orkin claims to have provided several treatments to a rental property of mine which I never authorizedOrkin claims to have a year contract but admits it is not signed by me, the property ownerService was never performedA statement was never mailed to meA phone call was never placed by Orkin letting me know of service or a past due amountI was only made aware of this when I received a call from a collections agency saying I had a past due amountAll conversations with Orkin result in them claiming they provided a serviceOrkin admits to not calling, emailing, or mailing me invoices yet sent me to collections
Product_Or_Service: Pest control
For 30+ I my family has contracted Orkin Pest ControlIn the last few years we have had repeated issuesFirst - a technician would come on days that we told him NOT toHe was replacedWe have *** for over a yearAlthough polite and personable Orkin severely dropped the ball with their service in this past yearMy wife *** noticed and called them on it in MayThey promised to step up serviceInstead it worsenedWe then spoke to the regional manager ***He came out and did a sub-par "inspection." We warned him that if the rodent issue was not resolved properly we would end our contractWe called out (3) other pest control services and (1) General Contractor and they ALL pointed to entry points that were never discussed or addressedWe will now have to pay an expert $+ to pick up where they failedSpoke to *** last week and told him we did not owe the final bill of $Waiting for his confirmation
Account_Number: ***
Repeated attempts to "flip" us from another pest company by pretending to already have a contract with us
The homes in our neighborhood were built with a buipest defense system sponsored by HomeTeamI chose not to use their serviceIn the years since, they continue to come to my door or email me, claiming that the pest system I have "is in need of service" or "maintenance"I have asked them repeatedly to stop attempting to take over my pest service with dishonest tactics, yet they continueI responded to an email last week that i'd take this up with the Revdex.com if they continued their tactics (a year after warning them the same)A few days later I got another email from another sales person using the same tactics, claiming that it's in need of service:
"We have discovered that the TAEXX BuiPest Defense System installed in the home mentioned above may be due for service."
I can't get them to stop coming to my door or emailing meI'm concerned that other people i
I was billed for a full service at *** for a full service (127.27) but only the outside portion was completed because I chose to cancel my service with them before the inside portion could be completedI spoke with *** at the Topeka office and we mutually agreed that I would pay and the remaining amount(63.63) would be dischargedMy payment of posted to my checking account on 9/11/18.I subsequently received notification on 10/1/that the full amount had be turned over to Rollins Service Bureau, *** I spoke with Rollins on 10/and they advised that the had been credited but there was still an outstanding balance of
I again spoke with *** at the local Orkin office to discuss the situation and she assured me that there should be no balance due,that she would take care of the matter and advise me by phone when it had been.I received no follow up phone call from ***
I made a follow up call to Rolli
Did not fulfill obligation for annual inspection
Company habitual attempts to schedule annual inspection with literally hours not days of advance notice for access to the inside of the house Employee made an appointment for the inspection and didn't show Employee asked if he could 'pencil whip' the inside inspection this year to which we responded no since we are paying for a comprehensive annual inspection Employee left a service report indicating an outside inspection was performed without any additional correspondence
Orkin pest control guarantee that the product and services that they provided will be done in a conduct and professional mannerUnfortunately they did not provide good customer service or communication skillsThe services provided were not done in a proper manner or resolved
I hired Orkin to come to my home to rid it of bed bugsI spoke to Chad he gave me two optionsOne was to spray and one for a heat treatmentHe assured me the heat treatment would be better although it was more that it would eliminate all the bed bugs in the house and I also got the warranty that they would come ans spray or do another treatment if it was neededMy year old mother resides there and I wanted to make sure the treatment would workIt did not the house still has bed bugs I have sent Chad several emails about the infestation but they have not been back to do another treatmentSo my elderly mother is being bitten and they do not seem to care
Product_Or_Service: Bed bug extermination
Account_Number: ***
Have been a client or Orkin for years, in that Orkin sprays my property times per year against bugs, pests, etcThe Orkin rep usually calls ahead of time and leaves a mssg on my voicemailHe then comes at the announced date and goes about his business, usually without me being presentIn June 2017, the Orkin rep also left voicemails once he got to the property, saying that as I was not there, he would not be sprayingOnce I heard the mssg I contacted by phone the Monroe office - explained to the rep that for years they had been spraying the property without me being presentThe rep explained the field rep was new and wasn't aware of this so he preferred not to sprayOrkin subsequently sent somebody, issued another invoive which I promptly paidOrkin has this terrible policy of issueing invoices BEFORE performing service - is this even legal? - so the invoice for June has remained unpaidAnd I have since then been harassed by phone and mail from both Orkin and Rollins, a sist
I had a year agreement with this companyI never renewed this agreement after the year expired because the cost was to highOn October 26th they came to my house when I was not home and sprayed pesticides around my house without my permission They leave a bill for $around my door knob for this service Which I did not want doneI called the company about this and was told I owe this bill for service
Account_Number: ***
I asked for a full refund cause of poor service and I was told no
I had service done in November and the guy was very rudeHe kept telling us to hurry up cause has other clientsThen I had to remind him twice about spraying the doors and windowsWhen I called the office to tell someone about what happened I got the branch managerI told him everything and that I would like a refund he told me that he won't give my money back at all and that he could send someone out to fix the problem but I would have to pay $I told *** that why should I have to pay again when it should be free and he told me cause it's past two weeks I was told by the guy that came to do the arrive that I have to wait weeks before calling to see if product workedSo now all I'm asking for is a full refund of $and I keep getting told no so please help me with thisAlso I had tried calling several times and got told that they would call me back and they never did
The Orkin Inspector Came and inspected the house and and propertyhe found mostly subterranean termites below the houseHe found a few dry wood termites in the chimneyOn in the separate garage he found dry wood termitesHe said we need to tent the garage and suggested to tent the house alsoHe was mostly concerned about the price and pay attention to the total inspectionHe did not pay total attention to the property and part of the garage inspection was missedThe East wall bordering the neighbor had a small concrete border and in that area of the garage has a lot of dry wood termitesThe garage was not treated because of interference of the neighbor dogsThe Orkin man did not explain to me about the problem
My complaint is that the house was treated but the garage was not as listed in the contract
Product_Or_Service: DryWood Termite
This business advertises one thing and does not fulfill what it promises The ad on TV shows the "Orkin Man" under the house and in the attic When they come to your home they will not go under your home Their office sends out invoices that state that payment is to be made after services are rendered The last time they were to come to my home, I had to cancel Usually their office calls a few days before they come, but the last time they didn't I told them I would call to let them know when to come Instead of waiting they threatened to send our failure to pay for non-services to a collection agency This is the only business I know that sends customers to collection agencies for failure to pay for non-service I will send in the payment ,but at the same time I will no longer use this company againI want to warn other potential customers about this company's way of doing business!
I called Orkin Pest Control in the past days to set up an appointment for Friday 8-18-from 8am-10amWhen I called it was explained to me that the service would be every other month, $a month starting this month for monthsI asked was their a contract, the agent said no try us out for months, if you like us will go from thereI gave him my credit card to start advised he would not be charged until after the first treatmentThe rep shows up at 9:44am, with about or forms tells me before he gets started I need to sign all these documents and the year contractI advised him that is not what I was told over the phone, and felt I was mis lead and given informationThe agent apologized and said this is why I go over this before I start the work, seems this has happened before I wasted my time for thisThis sort of flip / flop can not be legal and assuming a technique they use to get people to sign stressing about their bud issuesI really disappointed I th
The Orkin Guarantee is falseOrkin have not returned my calls or messages regarding servicing my home free of charge due to an ineffective product
I have received service from Orkin on May 24, to inspect and treat my home for roachesMy appointment was between 10am-12pmI had call to Orkin numerous times that morning to confirm someone was comingNo one came until 12:45pm, which caused me to be late for workThis is unacceptable and unprofessional to show up late for a service I am paying $for If I was late on a payment to them then Orkin would have a problem and want to charge late feesI expect an ON TIME arrival for a service I am paying to a "Revdex.com Accredited" professional companyNot once was I called to be informed of the extremely late arrival nor did I receive an apology to say the leastWhen they came my home was not inspected, and they just starting sprayingI had to request them to do additional work such as using bait gelIt was only applied to a very s
technician came to my home to treat for pests and while under my kitchen sink dislodged the plumbing to both of the sinks which caused my cabinet to warpI contacted the company and a representative came to my home and said he would investigate with the technician and call me back that eveningAfter several days of no contact, I contacted the company and RJ called me back and stated that they were not responsible for the damage to my cabinetI pleaded with them to do the right thing and repair the damage caused by their technician but they refusedHe stated the technician report showed the condition of the cabinet under the sink as "dry" (which it was until water damaged from pipes being dislodged)He did offer to cancel the contract for future pest control
Product_Or_Service: kitchen cabinet
I hired Orkin Pest Control to get rid of red ants in our front and back yard I paid them monthly for almost a year They were very unprofessional in the sense that I had THREE no call no shows Each time I would call and ask them why I did not receive notice that they would not be coming out The woman I spoke to, ***, impolitely said 'We only call you if we're showing up If you don't receive a call you shouldn't expect anyone to show.? I told her if they're going to send me e-mails verifying a date that they are supposed to show up then they had better show! Not only did I deal with rude customer service and poor customer care but after almost a year of them baiting my yard I should not have still had numerous active ant hills! I called to cancel because I felt the service I was paying for was not being done Upon canceling I also paid The remainder of my bill and now I am getting a collections notice I still owe $30? After such poor service and numerous no shows on SCHE
This complaint would be based on both contract and product issues Orkin bought out our previous bee company (Invaders Pest Control)Bees were the only reason we hired themInvaders called us each spring to sign us up againOrkin then took over and we payed them for what we thought was the same serviceIn May 2016, I received a bill I called to ask why it didn't mention "bees" on the bill as it mentioned other pests that were irrelevant to our home When I reached customer service, the representative looked up our account and said that bee control would be an additional chargeI explained to her that the only reason we had ever hired a company was because of the beesShe restated that bee control would be an additional chargeI told her that I was cancelling service and not paying for service I hadn't needed or wanted Eventually, the supervisor called me back and said that we really were getting bee controlI told him I didn't believe it because it wasn't on the receipt
Orkin fell short on its promises to handle our mice problem and promised calls from management never happened
In November of 2015, we started hearing noises in our atticAs new homeowners, we decided that we would hire an exterminator to handle what we believed was mice because after extensive information and research online, we read that simply putting out poison would not fix the problemInstead, an exterminator was needed to find out how they were getting in to prevent them from coming back and address any mice currently in the homeWe contacted Orkin and were promised that they were the industry leader in handling mice and we could get started right awayI was required to provide a credit card over the phone and advised that we would be charged a one time fee of $
When the exterminator came to our home, he seemed very rushed and basically said that he would put out some traps and baitHe was gone with minutes of arrivalBeing naive, we assumed that this was nor
My wife and I hired Orkin to come treat an ant problem we had last AugustWe told Orkin that we only wanted one treatment but they said we had to sign a contract for multiple treatments in order to get the service and could then cancel within days of the first serviceMy wife has called multiple times to cancel the contract within the first days after the first serviceWe have documented each call because we continued to get a voicemail at the Orkin office and left message after message saying that we were calling to cancel service and to please call us backNo one has EVER returned our callWe have called at least times since the initial calls as wellMy wife was only able to get someone on the phone one time and that person told my wife that she understood the frustration and would escalate it to management who would call my wife back within a weekWe have yet to hear from management and this was months agoOrkin has continued to try to come out and service our house an
I sign contract with Home Team Defense when I purchased townhouse in Tempe AZ and pay for a year service in advance(times) The address for the townhouse is *** After we received the initial service, they started come without appointment and claimed that they provided service this is a townhouse in the middle so if we are not home then there is nothing to service.(only the front door) They claimed that they provided service during 2016-without our knowledge and they demanded payment I talked with office manager and she gave a credit for services However, this claimed service continued even I requested that they must make an appointment before technician come to my house and again they are demanding payment for their claimed service the only service that I acknowledge was Nov that should come out of credit that I was given for some reason they can manage how their technician work so this no appointment claimed s
Orkin claims to have provided several treatments to a rental property of mine which I never authorizedOrkin claims to have a year contract but admits it is not signed by me, the property ownerService was never performedA statement was never mailed to meA phone call was never placed by Orkin letting me know of service or a past due amountI was only made aware of this when I received a call from a collections agency saying I had a past due amountAll conversations with Orkin result in them claiming they provided a serviceOrkin admits to not calling, emailing, or mailing me invoices yet sent me to collections
Product_Or_Service: Pest control
For 30+ I my family has contracted Orkin Pest ControlIn the last few years we have had repeated issuesFirst - a technician would come on days that we told him NOT toHe was replacedWe have *** for over a yearAlthough polite and personable Orkin severely dropped the ball with their service in this past yearMy wife *** noticed and called them on it in MayThey promised to step up serviceInstead it worsenedWe then spoke to the regional manager ***He came out and did a sub-par "inspection." We warned him that if the rodent issue was not resolved properly we would end our contractWe called out (3) other pest control services and (1) General Contractor and they ALL pointed to entry points that were never discussed or addressedWe will now have to pay an expert $+ to pick up where they failedSpoke to *** last week and told him we did not owe the final bill of $Waiting for his confirmation
Account_Number: ***
Repeated attempts to "flip" us from another pest company by pretending to already have a contract with us
The homes in our neighborhood were built with a buipest defense system sponsored by HomeTeamI chose not to use their serviceIn the years since, they continue to come to my door or email me, claiming that the pest system I have "is in need of service" or "maintenance"I have asked them repeatedly to stop attempting to take over my pest service with dishonest tactics, yet they continueI responded to an email last week that i'd take this up with the Revdex.com if they continued their tactics (a year after warning them the same)A few days later I got another email from another sales person using the same tactics, claiming that it's in need of service:
"We have discovered that the TAEXX BuiPest Defense System installed in the home mentioned above may be due for service."
I can't get them to stop coming to my door or emailing meI'm concerned that other people i
I was billed for a full service at *** for a full service (127.27) but only the outside portion was completed because I chose to cancel my service with them before the inside portion could be completedI spoke with *** at the Topeka office and we mutually agreed that I would pay and the remaining amount(63.63) would be dischargedMy payment of posted to my checking account on 9/11/18.I subsequently received notification on 10/1/that the full amount had be turned over to Rollins Service Bureau, *** I spoke with Rollins on 10/and they advised that the had been credited but there was still an outstanding balance of
I again spoke with *** at the local Orkin office to discuss the situation and she assured me that there should be no balance due,that she would take care of the matter and advise me by phone when it had been.I received no follow up phone call from ***
I made a follow up call to Rolli
Did not fulfill obligation for annual inspection
Company habitual attempts to schedule annual inspection with literally hours not days of advance notice for access to the inside of the house Employee made an appointment for the inspection and didn't show Employee asked if he could 'pencil whip' the inside inspection this year to which we responded no since we are paying for a comprehensive annual inspection Employee left a service report indicating an outside inspection was performed without any additional correspondence
Orkin pest control guarantee that the product and services that they provided will be done in a conduct and professional mannerUnfortunately they did not provide good customer service or communication skillsThe services provided were not done in a proper manner or resolved
I hired Orkin to come to my home to rid it of bed bugsI spoke to Chad he gave me two optionsOne was to spray and one for a heat treatmentHe assured me the heat treatment would be better although it was more that it would eliminate all the bed bugs in the house and I also got the warranty that they would come ans spray or do another treatment if it was neededMy year old mother resides there and I wanted to make sure the treatment would workIt did not the house still has bed bugs I have sent Chad several emails about the infestation but they have not been back to do another treatmentSo my elderly mother is being bitten and they do not seem to care
Product_Or_Service: Bed bug extermination
Account_Number: ***
Have been a client or Orkin for years, in that Orkin sprays my property times per year against bugs, pests, etcThe Orkin rep usually calls ahead of time and leaves a mssg on my voicemailHe then comes at the announced date and goes about his business, usually without me being presentIn June 2017, the Orkin rep also left voicemails once he got to the property, saying that as I was not there, he would not be sprayingOnce I heard the mssg I contacted by phone the Monroe office - explained to the rep that for years they had been spraying the property without me being presentThe rep explained the field rep was new and wasn't aware of this so he preferred not to sprayOrkin subsequently sent somebody, issued another invoive which I promptly paidOrkin has this terrible policy of issueing invoices BEFORE performing service - is this even legal? - so the invoice for June has remained unpaidAnd I have since then been harassed by phone and mail from both Orkin and Rollins, a sist
I had a year agreement with this companyI never renewed this agreement after the year expired because the cost was to highOn October 26th they came to my house when I was not home and sprayed pesticides around my house without my permission They leave a bill for $around my door knob for this service Which I did not want doneI called the company about this and was told I owe this bill for service
Account_Number: ***
I asked for a full refund cause of poor service and I was told no
I had service done in November and the guy was very rudeHe kept telling us to hurry up cause has other clientsThen I had to remind him twice about spraying the doors and windowsWhen I called the office to tell someone about what happened I got the branch managerI told him everything and that I would like a refund he told me that he won't give my money back at all and that he could send someone out to fix the problem but I would have to pay $I told *** that why should I have to pay again when it should be free and he told me cause it's past two weeks I was told by the guy that came to do the arrive that I have to wait weeks before calling to see if product workedSo now all I'm asking for is a full refund of $and I keep getting told no so please help me with thisAlso I had tried calling several times and got told that they would call me back and they never did
The Orkin Inspector Came and inspected the house and and propertyhe found mostly subterranean termites below the houseHe found a few dry wood termites in the chimneyOn in the separate garage he found dry wood termitesHe said we need to tent the garage and suggested to tent the house alsoHe was mostly concerned about the price and pay attention to the total inspectionHe did not pay total attention to the property and part of the garage inspection was missedThe East wall bordering the neighbor had a small concrete border and in that area of the garage has a lot of dry wood termitesThe garage was not treated because of interference of the neighbor dogsThe Orkin man did not explain to me about the problem
My complaint is that the house was treated but the garage was not as listed in the contract
Product_Or_Service: DryWood Termite
This business advertises one thing and does not fulfill what it promises The ad on TV shows the "Orkin Man" under the house and in the attic When they come to your home they will not go under your home Their office sends out invoices that state that payment is to be made after services are rendered The last time they were to come to my home, I had to cancel Usually their office calls a few days before they come, but the last time they didn't I told them I would call to let them know when to come Instead of waiting they threatened to send our failure to pay for non-services to a collection agency This is the only business I know that sends customers to collection agencies for failure to pay for non-service I will send in the payment ,but at the same time I will no longer use this company againI want to warn other potential customers about this company's way of doing business!
I called Orkin Pest Control in the past days to set up an appointment for Friday 8-18-from 8am-10amWhen I called it was explained to me that the service would be every other month, $a month starting this month for monthsI asked was their a contract, the agent said no try us out for months, if you like us will go from thereI gave him my credit card to start advised he would not be charged until after the first treatmentThe rep shows up at 9:44am, with about or forms tells me before he gets started I need to sign all these documents and the year contractI advised him that is not what I was told over the phone, and felt I was mis lead and given informationThe agent apologized and said this is why I go over this before I start the work, seems this has happened before I wasted my time for thisThis sort of flip / flop can not be legal and assuming a technique they use to get people to sign stressing about their bud issuesI really disappointed I th
The Orkin Guarantee is falseOrkin have not returned my calls or messages regarding servicing my home free of charge due to an ineffective product
I have received service from Orkin on May 24, to inspect and treat my home for roachesMy appointment was between 10am-12pmI had call to Orkin numerous times that morning to confirm someone was comingNo one came until 12:45pm, which caused me to be late for workThis is unacceptable and unprofessional to show up late for a service I am paying $for If I was late on a payment to them then Orkin would have a problem and want to charge late feesI expect an ON TIME arrival for a service I am paying to a "Revdex.com Accredited" professional companyNot once was I called to be informed of the extremely late arrival nor did I receive an apology to say the leastWhen they came my home was not inspected, and they just starting sprayingI had to request them to do additional work such as using bait gelIt was only applied to a very s
technician came to my home to treat for pests and while under my kitchen sink dislodged the plumbing to both of the sinks which caused my cabinet to warpI contacted the company and a representative came to my home and said he would investigate with the technician and call me back that eveningAfter several days of no contact, I contacted the company and RJ called me back and stated that they were not responsible for the damage to my cabinetI pleaded with them to do the right thing and repair the damage caused by their technician but they refusedHe stated the technician report showed the condition of the cabinet under the sink as "dry" (which it was until water damaged from pipes being dislodged)He did offer to cancel the contract for future pest control
Product_Or_Service: kitchen cabinet
I hired Orkin Pest Control to get rid of red ants in our front and back yard I paid them monthly for almost a year They were very unprofessional in the sense that I had THREE no call no shows Each time I would call and ask them why I did not receive notice that they would not be coming out The woman I spoke to, ***, impolitely said 'We only call you if we're showing up If you don't receive a call you shouldn't expect anyone to show.? I told her if they're going to send me e-mails verifying a date that they are supposed to show up then they had better show! Not only did I deal with rude customer service and poor customer care but after almost a year of them baiting my yard I should not have still had numerous active ant hills! I called to cancel because I felt the service I was paying for was not being done Upon canceling I also paid The remainder of my bill and now I am getting a collections notice I still owe $30? After such poor service and numerous no shows on SCHE
This complaint would be based on both contract and product issues Orkin bought out our previous bee company (Invaders Pest Control)Bees were the only reason we hired themInvaders called us each spring to sign us up againOrkin then took over and we payed them for what we thought was the same serviceIn May 2016, I received a bill I called to ask why it didn't mention "bees" on the bill as it mentioned other pests that were irrelevant to our home When I reached customer service, the representative looked up our account and said that bee control would be an additional chargeI explained to her that the only reason we had ever hired a company was because of the beesShe restated that bee control would be an additional chargeI told her that I was cancelling service and not paying for service I hadn't needed or wanted Eventually, the supervisor called me back and said that we really were getting bee controlI told him I didn't believe it because it wasn't on the receipt
Orkin fell short on its promises to handle our mice problem and promised calls from management never happened
In November of 2015, we started hearing noises in our atticAs new homeowners, we decided that we would hire an exterminator to handle what we believed was mice because after extensive information and research online, we read that simply putting out poison would not fix the problemInstead, an exterminator was needed to find out how they were getting in to prevent them from coming back and address any mice currently in the homeWe contacted Orkin and were promised that they were the industry leader in handling mice and we could get started right awayI was required to provide a credit card over the phone and advised that we would be charged a one time fee of $
When the exterminator came to our home, he seemed very rushed and basically said that he would put out some traps and baitHe was gone with minutes of arrivalBeing naive, we assumed that this was nor
My wife and I hired Orkin to come treat an ant problem we had last AugustWe told Orkin that we only wanted one treatment but they said we had to sign a contract for multiple treatments in order to get the service and could then cancel within days of the first serviceMy wife has called multiple times to cancel the contract within the first days after the first serviceWe have documented each call because we continued to get a voicemail at the Orkin office and left message after message saying that we were calling to cancel service and to please call us backNo one has EVER returned our callWe have called at least times since the initial calls as wellMy wife was only able to get someone on the phone one time and that person told my wife that she understood the frustration and would escalate it to management who would call my wife back within a weekWe have yet to hear from management and this was months agoOrkin has continued to try to come out and service our house an
I sign contract with Home Team Defense when I purchased townhouse in Tempe AZ and pay for a year service in advance(times) The address for the townhouse is *** After we received the initial service, they started come without appointment and claimed that they provided service this is a townhouse in the middle so if we are not home then there is nothing to service.(only the front door) They claimed that they provided service during 2016-without our knowledge and they demanded payment I talked with office manager and she gave a credit for services However, this claimed service continued even I requested that they must make an appointment before technician come to my house and again they are demanding payment for their claimed service the only service that I acknowledge was Nov that should come out of credit that I was given for some reason they can manage how their technician work so this no appointment claimed s