I started using ORKIN in Aug because of BED BUGS...I am on a contract where I paid $for their services....I now pay $a month and continue to have bed bugs...I was told that I keep bringing them in...I got rid of most of my furniture and the bed bugs still exists...I feel I don't owe Orkin another DOLLAR because they have not gotten rid of the problem....I want the bed bugs gone and I don't believe I should have to pay them another payment for their service
Service provider was very rude and unprofessional
The home inspector for orkin called said that because we said we have bad bugs he doesn't need to come out and just quoted a price and stated that because we already know we have themHe also said that he wanted to know if we are getting the service at all before they came out
My wife and I bought our present home from the estate of* & ***The house was purchases on November and had a renewable termite contract from Orkin for $a year The contract was to stay the same as long as you paid the premium on time The attorney handling the estate received a billing from Orkin that was mailed 11/10/and the attorney for the estate made payment on 11/21/with a bank check for the estate A copy of this has been received from the law office of* in*** We were later informed that Orkin had never cashed the payment I visited the Orkin office in Jonesboro and was told that is we could show where we had tried to make payment that there was no problem*** with*** and *** has sent a second check for payment and it also was not cashed Orkin has insisted that they have never received any payment from*** and *** and cancelled our termite contract on 2/28/2017.*** and *** never receiv
My husband and myself own a lake home @*** We were having problems with mice and ants, so we called Orkin I believe we started 1/5/@ a cost of $every other month I asked the service man and the company to please leave the service report on the kitchen counter when he was at our home That happened once, I believe I asked them to do this so I had proof of him being there for the service I only got emails stating he was there
I met him once when I had stayed there for a week I saw what he did, where he was putting traps and the ant bait I was at our home on May 8th, I had been there from the previous week As I was on my computer, I received an email stating that he was at our home on May 8th at 6:a.muntil 6:30am I was outside with my dog at 6:a.mhe wasn't there He would have had to have left himself in the house to leave ant bait in the kitchen and threw out the house, also to check the traps that were throughout
they came to my house times...and out of those times they did nothing to getting rid of carpenter ants...I ask for my money back all I got was
I hired a local company and they did get rid of the ants..he came out over weeks ago and carpenter ants are very active during the heat...well there were no more ants I feel he did the job and orkin charged me times more then this fellow..they dont have the science like they say
I cancelled my contract with Orkin in August as I was moving from Bronx to White Plains and they are still billing me for a treatment that they claim they madeI called and resolved this issue a month ago and now they are going back on their work insisting that despite me cancelling my service I still have to pay for servicesAlso they sent an exterminator to my new house without my knowledge or consent and since I wasn't home he sprayed the outside They now claim that the $is for that I'm concerned that they will continue to send their agents to my house without my consent when I'm not home and charge me for it As stated previously this issue was resolved but they are going back on the agreement that they would delete the charge as I am a long standing customer
Product_Or_Service: Extermination
I received a bill for "services" that were conducted without my consent
I received invoice #*** dated 3/30/on account #*** with my name and address on it The bill said it was for service at my home, but no one had contacted me to request to come and perform services, or to get my permission to be on my premises Further, the month of March was predominately in the 30s in terms of weather, so I had no pest/insect problems that month, leading me to doubt that any services at all were rendered In any case, I received no notification or itemized list that any service was performed On or around April, I called the company to report these issues and request resolution, as well as to request to cancel my account I was told district the regional manager (Mr ***) was the only one who could handle my issue and that the contact policy for the company was hours I have heard from no one since, one week later
During the month of January and February, 2017, Western Pest Services sent me several emails that they had accepted payments from meAt no time, did I give them authorization to charge my credit card for services
I usually call them with payment requests.Consequently, they overdrew my checking account causing a dollar charge by my bankEven AFTER they were told three times; twice by phone call and once by email to immediately stop this practice, they continued to take out more money from my accountMy bank manager was notified
Product_Or_Service: pest control services
Orkin treated our property without our permission and continue to insist on collecting for the treatment
Account P-R-XXXXXXXX-XXXXX
Orkin did not get our permission to come onto our property and treat it with pesticides, but they came onto it anyways and proceeded to treat and bill and insist on collecting
After years as a satisfied customer Orkin has canceled my service contract They claim it was for lack of payment after sending out notices I never received one, let alone bills but have no way to prove How does one prove that something was mailed to you times?
company seems uneducated on killing carpet beetlessprayed parts of my condo times (never did a full house spray), they're still alive
had orkin out here on 3/5/to inform me I had carpet beetlesCame back on 3/to spray condoWas asked to empty all dressers to spray in thereHe sprays all dresser draws, mattress and perimeter of master bedroom where foundHowever, never sprays inside master closet or ANY other parts of houseArrives back on 3/14/to do quick inspectionI inform him I killed beetles in hall on 3/12/He says it's for some to get away from spray but will no longer multiplyWithin a few days I start waking up with marks on me againI wait it out since he was so insistent none could have survived even with the little bit of spraying he didEventually have them back on 4/and again 5/to spray again due to still having marks on my skin4/visit involved him spraying mattress and perimeter of bedroom but not dressers or closet and no othe
Bought a new home years ago that had termite coverage and in ground traps
The first year they inspected the traps and left notes every months
I renewed for year and they made no inspections and never unhurried the in ground bait traps
No activity on the property and no evidence of any inspection of the traps or under the house
They charged $a year for service inspection and warranty
End of the 2nd year I did not renew the contract in Sept
It is now December and the first bill I get is for months of monthly service for inspections of in ground bait traps and under home inspection for $for service that is past due
They claim they are inspecting the property and that I am under contract with auto-renewal
I've had no contract notivations and no one has been to our house, the traps are still buried
net they are charging for service they do not provideI do not want them billing me for services not provided
Contacted them at their of
Signed a contract with orkin May in May of I called to see if I had fulfilled my contract and update my bank informationWhen I talked to the agent I was told I had fulfilled my contract and that they would provide the final service the end of June and that my last payment would be June 25th On July 25th I was charged again when I called I was then told I still owed another payment She refunded the payment and told me they would be sending a bill I also asked for a copy for all the payments I had made to them and I never received itAfter looking at all the payments made I should not owe any more payments but I have received a bill still stating that I owe one more payment
Called and was told I would receive contact for scheduling the afternoon of Nov or by morning of November No contactCalled back on the afternoon of the and was told someone would get in touch with me in minutes1/hours past and no contactI called again and was on hold for minutes and was told someone may contact me yet on the th or maybe not until MondayWe have a mouse problem and the advertising people said it was imperative to get service right away before the mice spreadExtremely frustrating
We contacted HomeTeam Pest Defense in Melbourne, FL to set up a service appointment for our new home in Port StLucie HomeTeam Pest Defense is recommended by our builder, Minto Homes
A service appointment was scheduled for May 10, and we were quoted a price of $per quarter, which we agreed to On May 9, 2017, the day before our scheduled service call we received a phone call from HomeTeam Pest Defense advising us that we would be charged a higher amount The caller told my wife that the regular charge would be $per quarter, but that they would reduce the amount to $per quarter They would not honor the $per quarter charge that we were quoted when we scheduled the service appointment
We told the caller that "that was bait and switch" and was unacceptable and cancelled the appointment
That has left a very bad taste in our mouth about this company
Product_Or_Service: Pest control services
On 11/30/I sign contract agreement with Orkin to spray my home inside and under my home that
was being treated.I was having serious bug infestation inside the homeOrkin came to spray inside home for Dust miteI was told that dust mites was under the home in the crawl space.and need to remove a portion of the insulation to treat the wood and sprayA week gone by and the infestion was still inthe homeTheir policy states that if I not satisfy that they would come back to spray inside the homeOrkin came to spray under the home and remove all the insulation that I was unawear of.They refuse to spray inside the home,which their policy states they would if not satisfiedI wa given a bill for $ that they took out all insulation to treat underneath the houseThey did not treat dust mites.ithey was to treat a small area in the corner underneath were they suspect the dust mites may be interingIt was given them sample to be tested for what may be biting meThey stated
Denied service
I was doing the every other month service that they have where a tech will come out and treat my apartment for $every visitI signed up in October Per the agreement I signed a tech was supposed to treat my home in October, Novemeber, than Starting in January it was supposed to be every other month until I stop the serviceThe tech was there in October and didn't show up in NovemberI had to call several times with no return callsI finally called the corporate number and was able to get a tech out in DecemberThe treatment that was used didn't kill the pests at all and I had to request the tech to come back in two weeksThen when June came around a tech called my phone to let me know he was on his wayI told him not to come because I am unemployed and will not be able to pay for servicesHe said okay and told me to call the office when I am ready for a tech to comeI called the office and spoke with a female and explain to her that I was currently
Due to my very busy and stressful line of work, I often do not have time to check or respond to personal emails; unless I am notified in advance to expect an email As such, I finally got a chance to view and respond to my emails of which I noticed that I had received an invoice from this company of services that were "supposedly" had been rendered to my home First of all, this was incorrect on so many levels, as I have "NOT" received "ANY" service from this company on this day Therefore, I don't see how this company can charge me $for services that were "NEVER" provided to meSecondly, I "DISTINCTLY" said that I wanted to be home when the pest control tech arrives so that I could point out to him or her what my concerns were regarding the services and treatment received for pest control, as well as having some questions OF MY OWN that needed to be answered During my phone discussion with the receptionist I distinctly said that it would be best for the pest control person
In August we contacted Orkin and asked them to come out for a mouse issue that we were havingThey came out and the first person we had would not go in our crawl space and did a terrible jobWe continued to have the problem and called back and the supervisor came out and said the 1st person was lazy and didn't do what he should haveWe continued with our mouse issue and asked what else can be doneA salesperson came out and said the replace all the insulation in the basement and they will also fill any holes they find behind the insulationAlso around the base of our siding they installed Excluder underneath our sidingWe continued for months to still have a problem calling and having multiple techs outFinally I called Chem Wise for a second opinion as this mouse issue was not improvingOn their 1st visit they installed many more bait stations and checked the outside of the houseThey said immediately that we need to have our bay windows underneath covered better as they
I started using ORKIN in Aug because of BED BUGS...I am on a contract where I paid $for their services....I now pay $a month and continue to have bed bugs...I was told that I keep bringing them in...I got rid of most of my furniture and the bed bugs still exists...I feel I don't owe Orkin another DOLLAR because they have not gotten rid of the problem....I want the bed bugs gone and I don't believe I should have to pay them another payment for their service
Service provider was very rude and unprofessional
The home inspector for orkin called said that because we said we have bad bugs he doesn't need to come out and just quoted a price and stated that because we already know we have themHe also said that he wanted to know if we are getting the service at all before they came out
My wife and I bought our present home from the estate of
* & ***The house was purchases on November and had a renewable termite contract from Orkin for $a year The contract was to stay the same as long as you paid the premium on time The attorney handling the estate received a billing from Orkin that was mailed 11/10/and the attorney for the estate made payment on 11/21/with a bank check for the estate A copy of this has been received from the law office of
* in*** We were later informed that Orkin had never cashed the payment I visited the Orkin office in Jonesboro and was told that is we could show where we had tried to make payment that there was no problem*** with*** and *** has sent a second check for payment and it also was not cashed Orkin has insisted that they have never received any payment from*** and *** and cancelled our termite contract on 2/28/2017.*** and *** never receiv
My husband and myself own a lake home @*** We were having problems with mice and ants, so we called Orkin I believe we started 1/5/@ a cost of $every other month I asked the service man and the company to please leave the service report on the kitchen counter when he was at our home That happened once, I believe I asked them to do this so I had proof of him being there for the service I only got emails stating he was there
I met him once when I had stayed there for a week I saw what he did, where he was putting traps and the ant bait I was at our home on May 8th, I had been there from the previous week As I was on my computer, I received an email stating that he was at our home on May 8th at 6:a.muntil 6:30am I was outside with my dog at 6:a.mhe wasn't there He would have had to have left himself in the house to leave ant bait in the kitchen and threw out the house, also to check the traps that were throughout
they came to my house times...and out of those times they did nothing to getting rid of carpenter ants...I ask for my money back all I got was
I hired a local company and they did get rid of the ants..he came out over weeks ago and carpenter ants are very active during the heat...well there were no more ants I feel he did the job and orkin charged me times more then this fellow..they dont have the science like they say
I cancelled my contract with Orkin in August as I was moving from Bronx to White Plains and they are still billing me for a treatment that they claim they madeI called and resolved this issue a month ago and now they are going back on their work insisting that despite me cancelling my service I still have to pay for servicesAlso they sent an exterminator to my new house without my knowledge or consent and since I wasn't home he sprayed the outside They now claim that the $is for that I'm concerned that they will continue to send their agents to my house without my consent when I'm not home and charge me for it As stated previously this issue was resolved but they are going back on the agreement that they would delete the charge as I am a long standing customer
Product_Or_Service: Extermination
I received a bill for "services" that were conducted without my consent
I received invoice #*** dated 3/30/on account #*** with my name and address on it The bill said it was for service at my home, but no one had contacted me to request to come and perform services, or to get my permission to be on my premises Further, the month of March was predominately in the 30s in terms of weather, so I had no pest/insect problems that month, leading me to doubt that any services at all were rendered In any case, I received no notification or itemized list that any service was performed On or around April, I called the company to report these issues and request resolution, as well as to request to cancel my account I was told district the regional manager (Mr ***) was the only one who could handle my issue and that the contact policy for the company was hours I have heard from no one since, one week later
During the month of January and February, 2017, Western Pest Services sent me several emails that they had accepted payments from meAt no time, did I give them authorization to charge my credit card for services
I usually call them with payment requests.Consequently, they overdrew my checking account causing a dollar charge by my bankEven AFTER they were told three times; twice by phone call and once by email to immediately stop this practice, they continued to take out more money from my accountMy bank manager was notified
Product_Or_Service: pest control services
Orkin treated our property without our permission and continue to insist on collecting for the treatment
Account P-R-XXXXXXXX-XXXXX
Orkin did not get our permission to come onto our property and treat it with pesticides, but they came onto it anyways and proceeded to treat and bill and insist on collecting
After years as a satisfied customer Orkin has canceled my service contract They claim it was for lack of payment after sending out notices I never received one, let alone bills but have no way to prove How does one prove that something was mailed to you times?
company seems uneducated on killing carpet beetlessprayed parts of my condo times (never did a full house spray), they're still alive
had orkin out here on 3/5/to inform me I had carpet beetlesCame back on 3/to spray condoWas asked to empty all dressers to spray in thereHe sprays all dresser draws, mattress and perimeter of master bedroom where foundHowever, never sprays inside master closet or ANY other parts of houseArrives back on 3/14/to do quick inspectionI inform him I killed beetles in hall on 3/12/He says it's for some to get away from spray but will no longer multiplyWithin a few days I start waking up with marks on me againI wait it out since he was so insistent none could have survived even with the little bit of spraying he didEventually have them back on 4/and again 5/to spray again due to still having marks on my skin4/visit involved him spraying mattress and perimeter of bedroom but not dressers or closet and no othe
Bought a new home years ago that had termite coverage and in ground traps
The first year they inspected the traps and left notes every months
I renewed for year and they made no inspections and never unhurried the in ground bait traps
No activity on the property and no evidence of any inspection of the traps or under the house
They charged $a year for service inspection and warranty
End of the 2nd year I did not renew the contract in Sept
It is now December and the first bill I get is for months of monthly service for inspections of in ground bait traps and under home inspection for $for service that is past due
They claim they are inspecting the property and that I am under contract with auto-renewal
I've had no contract notivations and no one has been to our house, the traps are still buried
net they are charging for service they do not provideI do not want them billing me for services not provided
Contacted them at their of
Signed a contract with orkin May in May of I called to see if I had fulfilled my contract and update my bank informationWhen I talked to the agent I was told I had fulfilled my contract and that they would provide the final service the end of June and that my last payment would be June 25th On July 25th I was charged again when I called I was then told I still owed another payment She refunded the payment and told me they would be sending a bill I also asked for a copy for all the payments I had made to them and I never received itAfter looking at all the payments made I should not owe any more payments but I have received a bill still stating that I owe one more payment
Called and was told I would receive contact for scheduling the afternoon of Nov or by morning of November No contactCalled back on the afternoon of the and was told someone would get in touch with me in minutes1/hours past and no contactI called again and was on hold for minutes and was told someone may contact me yet on the th or maybe not until MondayWe have a mouse problem and the advertising people said it was imperative to get service right away before the mice spreadExtremely frustrating
We contacted HomeTeam Pest Defense in Melbourne, FL to set up a service appointment for our new home in Port StLucie HomeTeam Pest Defense is recommended by our builder, Minto Homes
A service appointment was scheduled for May 10, and we were quoted a price of $per quarter, which we agreed to On May 9, 2017, the day before our scheduled service call we received a phone call from HomeTeam Pest Defense advising us that we would be charged a higher amount The caller told my wife that the regular charge would be $per quarter, but that they would reduce the amount to $per quarter They would not honor the $per quarter charge that we were quoted when we scheduled the service appointment
We told the caller that "that was bait and switch" and was unacceptable and cancelled the appointment
That has left a very bad taste in our mouth about this company
Product_Or_Service: Pest control services
On 11/30/I sign contract agreement with Orkin to spray my home inside and under my home that
was being treated.I was having serious bug infestation inside the homeOrkin came to spray inside home for Dust miteI was told that dust mites was under the home in the crawl space.and need to remove a portion of the insulation to treat the wood and sprayA week gone by and the infestion was still inthe homeTheir policy states that if I not satisfy that they would come back to spray inside the homeOrkin came to spray under the home and remove all the insulation that I was unawear of.They refuse to spray inside the home,which their policy states they would if not satisfiedI wa given a bill for $ that they took out all insulation to treat underneath the houseThey did not treat dust mites.ithey was to treat a small area in the corner underneath were they suspect the dust mites may be interingIt was given them sample to be tested for what may be biting meThey stated
Denied service
I was doing the every other month service that they have where a tech will come out and treat my apartment for $every visitI signed up in October Per the agreement I signed a tech was supposed to treat my home in October, Novemeber, than Starting in January it was supposed to be every other month until I stop the serviceThe tech was there in October and didn't show up in NovemberI had to call several times with no return callsI finally called the corporate number and was able to get a tech out in DecemberThe treatment that was used didn't kill the pests at all and I had to request the tech to come back in two weeksThen when June came around a tech called my phone to let me know he was on his wayI told him not to come because I am unemployed and will not be able to pay for servicesHe said okay and told me to call the office when I am ready for a tech to comeI called the office and spoke with a female and explain to her that I was currently
My account was deducted $on 12/16/My last service with this company was 07/and the office was in Southaven,MS
This action on 12/16/the amount was $
Due to my very busy and stressful line of work, I often do not have time to check or respond to personal emails; unless I am notified in advance to expect an email As such, I finally got a chance to view and respond to my emails of which I noticed that I had received an invoice from this company of services that were "supposedly" had been rendered to my home First of all, this was incorrect on so many levels, as I have "NOT" received "ANY" service from this company on this day Therefore, I don't see how this company can charge me $for services that were "NEVER" provided to meSecondly, I "DISTINCTLY" said that I wanted to be home when the pest control tech arrives so that I could point out to him or her what my concerns were regarding the services and treatment received for pest control, as well as having some questions OF MY OWN that needed to be answered During my phone discussion with the receptionist I distinctly said that it would be best for the pest control person
In August we contacted Orkin and asked them to come out for a mouse issue that we were havingThey came out and the first person we had would not go in our crawl space and did a terrible jobWe continued to have the problem and called back and the supervisor came out and said the 1st person was lazy and didn't do what he should haveWe continued with our mouse issue and asked what else can be doneA salesperson came out and said the replace all the insulation in the basement and they will also fill any holes they find behind the insulationAlso around the base of our siding they installed Excluder underneath our sidingWe continued for months to still have a problem calling and having multiple techs outFinally I called Chem Wise for a second opinion as this mouse issue was not improvingOn their 1st visit they installed many more bait stations and checked the outside of the houseThey said immediately that we need to have our bay windows underneath covered better as they