Today I regretfully paid Orkin more than $ I feel like I was played and misled I also paid them more than $for termite treatment a few months ago
I initially called them to check for termites When *** the Orkin guy came he checked the attic and found a squirrel nest up there He came several times and sat at my kitchen table and told endless stories about snakes, rats and horrible things he found in houses, which left me feeling scared and vulnerableHe said the attic was covered in squirrel feces, etc and for around $they could treat for termites, and throughly clean the attic to clean, sanitize, and some other kind of 'ize? vacumm, close up the squirrel entrance and replace the insulation with this wonderful Orkin insulation that included stuff that would kill squirrels, bugs and and anything that wondered in
The next Orkin guys come in and to me it appeared they didn't know about the list of promised services BTW the contracts are initially signed
I have been using Orkin Pest Control for over years in my residential buildingOver the past year their service has slowly dwindled to include rude employees and inadequate serviceWe had a pest control problem last year which the technician did not resolveHe came to the premises and left without doing a proper treatmentThe problem got worse to the point where we needed an extermination costing in the thousands
Things have only gotten worse since thenIn months orkin has come for ONE monthly servicing but continues to charge my credit card every monthI have made over phone calls to orkin in an attempt to resolve this issue and get some serviceEach time I am told that the "manager" named "***" will call me backThis man has NEVER called me backI have tried to call the regional office and each time they tell me I need to deal with *** who flat out refuses to return my callsOrkin is refusing to cancel or issue a refund to my account without *** signing off w
Technician never showed up to service property Repeated attempts to discuss this with the local office have been fruitless They seem to have no record of my phone calls, letters, or registered letter The manager did tell me how I could verify that the technician came out, but when I followed up I could not find any e-mails that were supposedly sent and my wife denied that she had been contacted They are continuing to press for payment for a service I do not believe was performed
Product_Or_Service: Quarterly insect treatment
Order_Number: na
Account_Number: ***
orkin will not give me service per our contract in a timely mannerthey purposely set up service time before 7am when no one is available
orkin refuses to give me servicei believe its because I am a black owned businessi have called several times to get servicethey make appointment times that are impossible to meetthey over charge me and when asked why they did not give a response
I was accidentally charged twice, was promised a refund, but never received on
After being dissatisfied with Orkin's service, I decided to cancelI spoke to the Branch manager *** *** who, in order to convince me to stay, said they would only charge me half price for my next scheduled serviceThis was in June of I'm on a quarterly billing cycle which means I was supposed to receive a discounted service this coming SeptemberInstead, I was billed for $in July which is not even my correct service dateI spoke with *** *** the Branch manager who could not explain why I was billed, but he noted that it was erroneous and stated that he would grant me a full refundAt that point, I decided to cancel my service due to their shady billing practicesSince then, I have spoke with them a number of times asking them to process my refund, but so far they haven't done soPlease helpThanks!
THEFT!!!! This company cashed a check for $when NO services were given after I CANCELLED the appointment!!
I got a free consultation and estimate from one of your Orkin menThey came out to the home and gave me an estimate of $for the serviceThe salesmen told me in order to schedule my appointment I would have to submit full payment there on the spotI wrote a check for $and offered to put the rest on a credit cardI asked him when scheduling the visit if everything was fully refundable if I decided to cancel, and he said yesI got some other quotes for services and decided to go with another pest control companyI called Orkin on Monday to cancel my appointment scheduled for Wednesday with no problemsLater in the week I wrote a check to the other pest control company and they called me to notify me it had not clearedWhen I checked with my bank they notified me my check for Orkin had been CASHED for services I DID NOT RECIEVEI want to know WHO cashed the
Insist on over charging The sprayer did what he was contracted to do early May The amount I owe for that job as I paid that amountBUT Orkin insisted on charging me they kept seeing me bills and I just talked to the office The women said 'no it is 180'All they needed to do is to talk to the sprayer named Angel to find out exactly what he did but no one in the billing office or the manager would do that They are harassing me for money I don't owe them It is a totally dysfunctional officeThere is NO communication among the manager the billing office with the man who actually does the job I am an old lady I am getting totally stressed out by them
Orkin stated that they use the leading technology to get rid of pestI paid for services for the first month back in October they were greatNovember I paid for services they came out an sprayedI had call them back to have them come redo the second sprayI got in contact with them about the 15thThey stated it would be within days to come back and spraySo I was looking forward for January for them to come out a give me the services I paid forThe never cameI called them back in February for a refund on a service that was poorly doneThey told me they would send up my complaint and a manager would get back with meToday March I called them back to find out what was going onI was told not only were they not refunding me my money but also that they were lying about a tec trying to contact me I always have someone at my houseThey lie and take people hard earned money and in returne they give you poor services that attract more pestI WOULD
We continually have issues receiving bills and renewal notices and have now been cancelled
We transferred here in with the Navy and took over an existing contract from the the previous owner who resided in CAFrom the beginning we have always had issues with receiving bills and having our information with the correct customer contact information in their systemPreparing for deployment and doing our budget I realized I hadnt received a bill and called to find out we had been cancelled for non payment and nothing could be done at their office and I had to write to the home office in Dallas TXI could not call or email so I sent a registerd letter and still have recieved no responseI would just like to pay our back pay amount and continue the contract
I was emailed a bill for an apparent service on 04/30/that I never receivedThe technician, *** ***, stated on the report that he came out to my house around 1:pm that dayNo one came out to my house to perform any services that day as I was home all day and have security cameras that show no one came to the houseI called TruTech customer service to let them know I was erroneously billed for a non-service and to please correct the error in their billing as well as cancel my service with them for any future services as I no longer wanted them to service my house since they are billing me for something they never didThis situation happened before last year where I was continuously billed for a service that never happened in October I was able to talk with customer service and they adjusted the billEven after I reported this last incidence for 04/30/2018, I still received another bill today via email from the companyReporting work done that was not done and
We hired permatreat to come out and get rid of some termites we noticedThe guy came out to treat for them....first of all he was too big to fit under our house so my husband had to knock out blocks of the foundation for him to fitHe also had to go under and take pictures for himAfter all that, the technician decided to send someone smaller to do the workAfter they came out a couple of times they guaranteed us the problem was resolved and we would have no more termitesThey have only treated the crawl space onceThey also were supposed to boar into the foundation which they didn't doThe technician told us the foundation was filled so he wasn't able to do itThat is also a lie, it is not filledWe signed up for regular service and an additional warranty when we originally called them....just in caseWell, they have been coming out and treating for several yearsFunny thing is they would come when no one was home and we'd get a bill stating that they were treating the outs
My rental house, at XXXXX XXXth *** N*** FL XXXXX, has A rat problem reported by tenant at the end of MayOrkin came to my house on June 2nd for the first treat and July for the secondMy tenant still found the rat reside in the atticWe called Orkin and they don't go up to the roof to seal the vent pipe and the gap of the soffitThey never said this before their service
On their advertisement video, Orkin says they are going to block all possible rat entry from bottom to topHere is the online video on Youtube about their service, link - https://www.youtube.com/watch'v=rYS9BOjY9cY
I believe they have a misleading advertisement to earn business
Order_Number: XXXXXXXXX and XXXXXX
Account_Number: XXXXXXXX
Company ignores request for reimbursement for overpayment
I had TruTech for plus yearsDecided to move on to another company in Sept I noted a new billing process put in place in August that shows, for the first time, that I have overpaid TruTech $Called accounting who said a District manager would call backThe manager did not know how to handle situationCalled Accounting again who said a regional manager would callThis did not happenWrote TruTech on Oct about overpayment but no response
Had orkin services from orkin in Homer Ga for close to four yearsInspector for the co has been under our house a total of one time in three/four yearsHad termite inspector, family friend check under our houseTermite damage to of the floor joists.....Orkin not wanting to pay but for five of the floor joistsorkin not wanting to pay for the other floor joistsThey say it is because the other are old damageTurns out service tech didn't check totally under our house for damage or otherwise three+ years agoTech only checked the bait stations around the house the other three times he showed upNo hits on bait stations, found termites in the ground near one of the stationsOrkin contractor from Atlanta Ga came up, courtesy of Orkin in Homer, inspected under the house said there was damage to floor joists, that we needed new joists installed, board not sistered in.Will talk to a litigation lawyer tomorrow, can't let our house sink down on the front side due to Or
Orkin has continued to charge me monthly for services they are not deliveringI've called and requested follow up service (allegedly free between scheduled services) but repeated promises to send a service tech or service manager have not been upheldI then opted to stop paying my bill at which point I began to receive numerous phone calls and texts asking me to pay even though they have not been performing the services they want to charge me forThese calls escalated to threats to engage a collection agency if I did not pay themI called last week and agreed to pay the past due balance if they would send someone out to actually do the work today (Monday, November)I took time off work to be at my house at the time that they said someone would be hereNo one showed upI sent an email to complain at which point I got a call asking if they could send someone out later today or possibly on Wednesday morningI'm tired of dealing with them, I'm tired of the broken promises and am
On May 15, I contracted with Orkin for the resolution to an ongoing rat problemThe technician promised the ha would resolve the problem in short order by trapping the animals.He placed several traps, and said he'd call in a couple of days to see how things were goingAfter a week of no calls or results, I called Orkin againThe sent out another technician, with the same promises and resultsI've called him personally a few times, and he stated that he had escalated the matter to his boss, and that the boss would callNo one called, so I again called himHe stopped by, promised to escalate again, checked the traps and leftHe did state there was nothing more he could doNo one has called since, and the problem has gotten worse
Product_Or_Service: Pest extermination
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXX
I would like to give a zero star, but it seems that is not an optionI made an appointment with Orkin Monroe CT branch on Saturday 11/10/for them to start the first rodent exclusion service at my houseThe appointment was for 2-pm, but the technician came to my house at am, and I was not homeWhen I got home at pm, I called the technician back to tell him my appointment was for 2-pm, but he never picked up the phoneI called the Orkin office on Monday and told them about what happenedA female customer representative apologized but gave no reason for the technician's early arrivalI made an appointment again for Saturday 11/17/am - pm, and this time it was simply a no showI read the previous customer reviews on this website, and I am actually happy that I won't have to deal with this company any furtherThey ruined two of my Saturdays simply because I wanted to give them business, which is incomprehensible to me
I attempted to discontinue services from Orkin, however my requests to discontinue services were ignoredThere was no response to email or phone to my account manager, eventually I was billed for another quarter, because Orkin ignored my requests to discontinue services
I have contacted billing and management and been reassured that the billing would be cleared, however I continue to be billed for services, which I was not allowed cancel (so they can charge me)
Every time I call Orkin, I am assured that the service is discontinued, and the bill for will be clearedweeks later, I get another billUsually with a late notice, after I have been assured by Orkin manager that this will not happenI was promised a call from Scott Brown, he never called, and I recieved a 60-day notice Branch Manager *** *** promised it would be cleared Then I got another bill
By the way, when I first started with Orkin, my inbox was spammed by Orkin nearly every day, doz
Guarantee of product or service and Billing issues
I found this service in a panic when I saw roaches in my home by using Google-since I had never had an issue with roaches in the pastThe first time of service came the exterminator was from ***This is when you actually sign up for service and sign a contract for them to continue to come out about every monthsI also signed up for a key box outside my home that they set the combination up on, so that they could come in when I was not homeI have a strenuous work scheduleMonths went by and I cam home one day and discovered the bill in my doorwayI checked the traps and they had not been changed outWhen I called and spoke to manager *** and told him about this, he said they would have the driver come back, which did not happenThe next time I had someone come-again no notice, they just showed up and charged my billAgain I called and complained, because no one actually entered my home and did anything, howev
I have any account with Orkin that I call in to make my payment The last time I called in to make a ONE TIME payment, I used my credit card Well it seems that Orkin saved that CC information and decided that they could go into my account and do an automatic withdraw I never gave them my permission to do this NOR did I set up any kind of automatic payment withdraw When I called into to Orkin to discuss this with someone, I spoke to Emma who casually said "well your payment was late" REALLY!!!! I don't care if my payment was years late, Orkin DID NOT have my permission to automatically withdraw money from my account After arguing with Emma for several minutes, she told me she would request a refund of my money Then asked "well when will you be making your payment"? I casually told her - AS SOON AS YOU GIVE ME MY MONEY BACK
Today I regretfully paid Orkin more than $ I feel like I was played and misled I also paid them more than $for termite treatment a few months ago
I initially called them to check for termites When *** the Orkin guy came he checked the attic and found a squirrel nest up there He came several times and sat at my kitchen table and told endless stories about snakes, rats and horrible things he found in houses, which left me feeling scared and vulnerableHe said the attic was covered in squirrel feces, etc and for around $they could treat for termites, and throughly clean the attic to clean, sanitize, and some other kind of 'ize? vacumm, close up the squirrel entrance and replace the insulation with this wonderful Orkin insulation that included stuff that would kill squirrels, bugs and and anything that wondered in
The next Orkin guys come in and to me it appeared they didn't know about the list of promised services BTW the contracts are initially signed
I have been using Orkin Pest Control for over years in my residential buildingOver the past year their service has slowly dwindled to include rude employees and inadequate serviceWe had a pest control problem last year which the technician did not resolveHe came to the premises and left without doing a proper treatmentThe problem got worse to the point where we needed an extermination costing in the thousands
Things have only gotten worse since thenIn months orkin has come for ONE monthly servicing but continues to charge my credit card every monthI have made over phone calls to orkin in an attempt to resolve this issue and get some serviceEach time I am told that the "manager" named "***" will call me backThis man has NEVER called me backI have tried to call the regional office and each time they tell me I need to deal with *** who flat out refuses to return my callsOrkin is refusing to cancel or issue a refund to my account without *** signing off w
Technician never showed up to service property Repeated attempts to discuss this with the local office have been fruitless They seem to have no record of my phone calls, letters, or registered letter The manager did tell me how I could verify that the technician came out, but when I followed up I could not find any e-mails that were supposedly sent and my wife denied that she had been contacted They are continuing to press for payment for a service I do not believe was performed
Product_Or_Service: Quarterly insect treatment
Order_Number: na
Account_Number: ***
orkin will not give me service per our contract in a timely mannerthey purposely set up service time before 7am when no one is available
orkin refuses to give me servicei believe its because I am a black owned businessi have called several times to get servicethey make appointment times that are impossible to meetthey over charge me and when asked why they did not give a response
I was accidentally charged twice, was promised a refund, but never received on
After being dissatisfied with Orkin's service, I decided to cancelI spoke to the Branch manager *** *** who, in order to convince me to stay, said they would only charge me half price for my next scheduled serviceThis was in June of I'm on a quarterly billing cycle which means I was supposed to receive a discounted service this coming SeptemberInstead, I was billed for $in July which is not even my correct service dateI spoke with *** *** the Branch manager who could not explain why I was billed, but he noted that it was erroneous and stated that he would grant me a full refundAt that point, I decided to cancel my service due to their shady billing practicesSince then, I have spoke with them a number of times asking them to process my refund, but so far they haven't done soPlease helpThanks!
THEFT!!!! This company cashed a check for $when NO services were given after I CANCELLED the appointment!!
I got a free consultation and estimate from one of your Orkin menThey came out to the home and gave me an estimate of $for the serviceThe salesmen told me in order to schedule my appointment I would have to submit full payment there on the spotI wrote a check for $and offered to put the rest on a credit cardI asked him when scheduling the visit if everything was fully refundable if I decided to cancel, and he said yesI got some other quotes for services and decided to go with another pest control companyI called Orkin on Monday to cancel my appointment scheduled for Wednesday with no problemsLater in the week I wrote a check to the other pest control company and they called me to notify me it had not clearedWhen I checked with my bank they notified me my check for Orkin had been CASHED for services I DID NOT RECIEVEI want to know WHO cashed the
Insist on over charging The sprayer did what he was contracted to do early May The amount I owe for that job as I paid that amountBUT Orkin insisted on charging me they kept seeing me bills and I just talked to the office The women said 'no it is 180'All they needed to do is to talk to the sprayer named Angel to find out exactly what he did but no one in the billing office or the manager would do that They are harassing me for money I don't owe them It is a totally dysfunctional officeThere is NO communication among the manager the billing office with the man who actually does the job I am an old lady I am getting totally stressed out by them
Orkin stated that they use the leading technology to get rid of pestI paid for services for the first month back in October they were greatNovember I paid for services they came out an sprayedI had call them back to have them come redo the second sprayI got in contact with them about the 15thThey stated it would be within days to come back and spraySo I was looking forward for January for them to come out a give me the services I paid forThe never cameI called them back in February for a refund on a service that was poorly doneThey told me they would send up my complaint and a manager would get back with meToday March I called them back to find out what was going onI was told not only were they not refunding me my money but also that they were lying about a tec trying to contact me I always have someone at my houseThey lie and take people hard earned money and in returne they give you poor services that attract more pestI WOULD
We continually have issues receiving bills and renewal notices and have now been cancelled
We transferred here in with the Navy and took over an existing contract from the the previous owner who resided in CAFrom the beginning we have always had issues with receiving bills and having our information with the correct customer contact information in their systemPreparing for deployment and doing our budget I realized I hadnt received a bill and called to find out we had been cancelled for non payment and nothing could be done at their office and I had to write to the home office in Dallas TXI could not call or email so I sent a registerd letter and still have recieved no responseI would just like to pay our back pay amount and continue the contract
I was emailed a bill for an apparent service on 04/30/that I never receivedThe technician, *** ***, stated on the report that he came out to my house around 1:pm that dayNo one came out to my house to perform any services that day as I was home all day and have security cameras that show no one came to the houseI called TruTech customer service to let them know I was erroneously billed for a non-service and to please correct the error in their billing as well as cancel my service with them for any future services as I no longer wanted them to service my house since they are billing me for something they never didThis situation happened before last year where I was continuously billed for a service that never happened in October I was able to talk with customer service and they adjusted the billEven after I reported this last incidence for 04/30/2018, I still received another bill today via email from the companyReporting work done that was not done and
We hired permatreat to come out and get rid of some termites we noticedThe guy came out to treat for them....first of all he was too big to fit under our house so my husband had to knock out blocks of the foundation for him to fitHe also had to go under and take pictures for himAfter all that, the technician decided to send someone smaller to do the workAfter they came out a couple of times they guaranteed us the problem was resolved and we would have no more termitesThey have only treated the crawl space onceThey also were supposed to boar into the foundation which they didn't doThe technician told us the foundation was filled so he wasn't able to do itThat is also a lie, it is not filledWe signed up for regular service and an additional warranty when we originally called them....just in caseWell, they have been coming out and treating for several yearsFunny thing is they would come when no one was home and we'd get a bill stating that they were treating the outs
My rental house, at XXXXX XXXth *** N*** FL XXXXX, has A rat problem reported by tenant at the end of MayOrkin came to my house on June 2nd for the first treat and July for the secondMy tenant still found the rat reside in the atticWe called Orkin and they don't go up to the roof to seal the vent pipe and the gap of the soffitThey never said this before their service
On their advertisement video, Orkin says they are going to block all possible rat entry from bottom to topHere is the online video on Youtube about their service, link - https://www.youtube.com/watch'v=rYS9BOjY9cY
I believe they have a misleading advertisement to earn business
Order_Number: XXXXXXXXX and XXXXXX
Account_Number: XXXXXXXX
Company ignores request for reimbursement for overpayment
I had TruTech for plus yearsDecided to move on to another company in Sept I noted a new billing process put in place in August that shows, for the first time, that I have overpaid TruTech $Called accounting who said a District manager would call backThe manager did not know how to handle situationCalled Accounting again who said a regional manager would callThis did not happenWrote TruTech on Oct about overpayment but no response
Had orkin services from orkin in Homer Ga for close to four yearsInspector for the co has been under our house a total of one time in three/four yearsHad termite inspector, family friend check under our houseTermite damage to of the floor joists.....Orkin not wanting to pay but for five of the floor joistsorkin not wanting to pay for the other floor joistsThey say it is because the other are old damageTurns out service tech didn't check totally under our house for damage or otherwise three+ years agoTech only checked the bait stations around the house the other three times he showed upNo hits on bait stations, found termites in the ground near one of the stationsOrkin contractor from Atlanta Ga came up, courtesy of Orkin in Homer, inspected under the house said there was damage to floor joists, that we needed new joists installed, board not sistered in.Will talk to a litigation lawyer tomorrow, can't let our house sink down on the front side due to Or
Orkin has continued to charge me monthly for services they are not deliveringI've called and requested follow up service (allegedly free between scheduled services) but repeated promises to send a service tech or service manager have not been upheldI then opted to stop paying my bill at which point I began to receive numerous phone calls and texts asking me to pay even though they have not been performing the services they want to charge me forThese calls escalated to threats to engage a collection agency if I did not pay themI called last week and agreed to pay the past due balance if they would send someone out to actually do the work today (Monday, November)I took time off work to be at my house at the time that they said someone would be hereNo one showed upI sent an email to complain at which point I got a call asking if they could send someone out later today or possibly on Wednesday morningI'm tired of dealing with them, I'm tired of the broken promises and am
On May 15, I contracted with Orkin for the resolution to an ongoing rat problemThe technician promised the ha would resolve the problem in short order by trapping the animals.He placed several traps, and said he'd call in a couple of days to see how things were goingAfter a week of no calls or results, I called Orkin againThe sent out another technician, with the same promises and resultsI've called him personally a few times, and he stated that he had escalated the matter to his boss, and that the boss would callNo one called, so I again called himHe stopped by, promised to escalate again, checked the traps and leftHe did state there was nothing more he could doNo one has called since, and the problem has gotten worse
Product_Or_Service: Pest extermination
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXX
I would like to give a zero star, but it seems that is not an optionI made an appointment with Orkin Monroe CT branch on Saturday 11/10/for them to start the first rodent exclusion service at my houseThe appointment was for 2-pm, but the technician came to my house at am, and I was not homeWhen I got home at pm, I called the technician back to tell him my appointment was for 2-pm, but he never picked up the phoneI called the Orkin office on Monday and told them about what happenedA female customer representative apologized but gave no reason for the technician's early arrivalI made an appointment again for Saturday 11/17/am - pm, and this time it was simply a no showI read the previous customer reviews on this website, and I am actually happy that I won't have to deal with this company any furtherThey ruined two of my Saturdays simply because I wanted to give them business, which is incomprehensible to me
I attempted to discontinue services from Orkin, however my requests to discontinue services were ignoredThere was no response to email or phone to my account manager, eventually I was billed for another quarter, because Orkin ignored my requests to discontinue services
I have contacted billing and management and been reassured that the billing would be cleared, however I continue to be billed for services, which I was not allowed cancel (so they can charge me)
Every time I call Orkin, I am assured that the service is discontinued, and the bill for will be clearedweeks later, I get another billUsually with a late notice, after I have been assured by Orkin manager that this will not happenI was promised a call from Scott Brown, he never called, and I recieved a 60-day notice Branch Manager *** *** promised it would be cleared Then I got another bill
By the way, when I first started with Orkin, my inbox was spammed by Orkin nearly every day, doz
Guarantee of product or service and Billing issues
I found this service in a panic when I saw roaches in my home by using Google-since I had never had an issue with roaches in the pastThe first time of service came the exterminator was from ***This is when you actually sign up for service and sign a contract for them to continue to come out about every monthsI also signed up for a key box outside my home that they set the combination up on, so that they could come in when I was not homeI have a strenuous work scheduleMonths went by and I cam home one day and discovered the bill in my doorwayI checked the traps and they had not been changed outWhen I called and spoke to manager *** and told him about this, he said they would have the driver come back, which did not happenThe next time I had someone come-again no notice, they just showed up and charged my billAgain I called and complained, because no one actually entered my home and did anything, howev
I have any account with Orkin that I call in to make my payment The last time I called in to make a ONE TIME payment, I used my credit card Well it seems that Orkin saved that CC information and decided that they could go into my account and do an automatic withdraw I never gave them my permission to do this NOR did I set up any kind of automatic payment withdraw When I called into to Orkin to discuss this with someone, I spoke to Emma who casually said "well your payment was late" REALLY!!!! I don't care if my payment was years late, Orkin DID NOT have my permission to automatically withdraw money from my account After arguing with Emma for several minutes, she told me she would request a refund of my money Then asked "well when will you be making your payment"? I casually told her - AS SOON AS YOU GIVE ME MY MONEY BACK