PREVIOUS CUSTOMER CONTINUED TO BE BILLED FOR SERVICES AFTER ACCOUNT INFORMATION WAS CHANGED
IN *** *** CONTACTED ORKIN QUEENSBURY AFTER HIS GRANDMOTHERS ACCOUNT HAD BEEN TERMINATED DUE TO LACK OF PAYMENT HE GAVE THEM HIS CREDIT CARD INFORMATION, ADDRESS AND PHONE NUMBER TO RESTORE SERVICES AND HAVE THE BILLS OR CONTACT INFORMATION DIRECTED TO HIM IN PLACE OF *** *** AS OF APRIL THEY RESTORED SERVICES AND CONTINUED TO BILL *** *** HOWEVER *** *** WAS BILLED, HOWEVER THE CREDIT CARD ON FILE WAS REPORTED LOST OR STOLEN IN AUGUST OF MS*** RECEIVES A STATEMENT FROM A COLLECTION SERVICE THAT THE ACCOUNT WAS NOT PAID ON 8/25/*** *** CONTACTED ORKIN QUEENSBURY TO RESOLVE THE ISSUE, THE ACCOUNT IS CURRENTLY PAID IN FULL THE COMPLAINT READS AS FOLLOWS
WHY WAS THE PROPERTY CONTINUED TO BE SERVICED AND BILLED TO THE WRONG PERSON? WHY WAS MR ***, WHO THOUGHT HE WAS THE NEW ACCOUNT HOLDER NOT CONTACTED WHEN THE C
I called the customer service line for pricing for the heat treatment for bed bugsThey stated they could not give me any pricing over the phone for the heat treatment but they do offer the serviceI needed to schedule an inspection which would be bucks but would be deducted off of my service agreement, all sounds great until they came out to do inspection took the bucks and then told me they do not offer the heat treatmentI specifically asked for the heat treatment they should have told me over the phone that this was not something they offered so I could then make the choice if I wanted to have the inspection or notInstead they lied about what services they offered until they was there to take my moneyI called spoke to managers as well as the branch manager*** and he was very rude and did not care that I was lied to he just wanted to tell me what his profit is on the bed bugs which is 15% by the way VERY RUDE! Why would I pay to have chemicals sprayed an
My husband & I came home to a dozen wasps in our house and more coming out of the fireplace We found out we have a wasp nest in our chimneyWe called Orkin and the Lenexa, KS branch came out same day When we booked the apptwe explained our need to remove the wasp nest and keep the wasps from returning They tried to sell us a monthly pest maintenance plan but we said we just want the wasps removed Once the technician arrived he said they don't do wasp nest removals He sprayed some liquid in our fireplace but not up in the chimney, sprinkled some powder and told us it probably wouldn't help The technician said they don't do wasp removals He didn't have equipment to do the job and was afraid of heightsHe charged us $plus tax There were dozens of wasps flying in and out of the chimney as he left Our house isn't safe, we have wasps inside and outside our houseI called Orkin, got the call center, filed a complaint with the Service Manager and the Regional Mgr, so
Not impress with the servicesTrying to terminate 1yr contractperson says we have to give a day notice, while another person says we can't
We called Orkin to rid cockroaches in FebruaryWe signed up for year contractServices every other monthThe first time he use a strong dose, the next dose in April he use a less stronger doseIn between the months we call for a service to sprayHe only sprayed in the area we said we saw them
I think that was wrongOnly cause them to move to non sprayed areasSo my wife and I decided to cancelThe guy told us we have give a day noticeSo I called the office and the lady told me we couldn't cancel because we signed a year contractWhich I think is wrong if you don't like the services you should cancel and go somewhere elseI asked who I can talk to about itShe said I had to talk to the service manager, which has been more than a few hours and still no one call
I entered a one year service contract with Orkin which initiated in April
Services were made in April, June,August, October all They were signed by the tenants on the property
The billed service for the month of Dec 2015,
Feb 2016, April 2016, June and August
Which were automatically drafted from my bank account
$each time per agreement
It came to my attention that in fact, services were not deliveredUpon asking the main office to see the service call and signature, I realized that the work order submitted by same technician *** *** and The exact signature on all the invoices in question were identical
I made efforts to resolve the issue and requested a refund for $via an email sent to them on 8-31-I phoned yesterday to follow up but Mr*** service manager stated only the branch manager could issue refundToday, I spoke to both the branch manager and technician on a way callThey are alleging that my te
Charged my credit card for visits at eachCredit card co.returned money to me because no recurring service contract signed.Billing my son now
In November I called to have Orkin come inspect for pest control of mice I had seen in my homeAn Agent came in November and laid traps, no paperwork was signed or givenI paid by credit card for this visit (a little over $100.00)I later Found charges on my credit card from orkin company on billing statement in March I Called CrCard Coadvised there were no papers signed stating there would be recurring paymentsCrCard company returned charges of each to my accountNo agent ever came to my home with other traps or anything on the dates they charged Jan4th and March 1st or after
Orkin has now billed my son by mailing a billing statement dated 5/25/in the amount of so I called and spoke with an agent in the service department who stated Orkin came to my residence on May 3rd and provided serviceI
This location has completely unreliable serviceThey have on several occasions not shown up to a service appointment They are irresponsible, and weekend communication with the technician is non existentYou are left hanging if someone will show up for your service, and you cannot speak with the office until MondayThis is POOR AND UNACCEPTABLE They also price gauge and prey on customers' vulnerability and need to have the service performed
Product_Or_Service: Bed bug spraying
On 10/03/I had Orkin specialist *** *** come to my home for a bed bug inspection in which it was determined we needed treatmentI had chose Orkin because their website had a money back and satisfaction guaranteeI set up for treatment which cost $and I was given a list of specific instructions handed to me and a completely different set through e-mailI followed the email instructions which required me to take all my clothing out of my dressers and wash them in hot water and dry them in high heat as well, there was also instructions to vacuum the entire house corner to corner as well as furniture which was completed with a Kirby vacuum that was valued at $and I was instructed to discard the bag on it after use I did one better and threw out the vacuum, the paper also stated to move all furniture to the center of a room, also I was instructed to remove all electrical outlet covers, I was told by *** that hanging clothes did not need to be removed since they
last week I called the Orkin office and asked *** to have*** *** call me about the issues we have had with their service and incorrect billing issues
This has occurred many times this year with this Orkin branch and I left messages also with *** several times this past summer and our Orkin rep told us she never contacted him with our issues
It appears that *** and other office personnel try to prevent communication between the office mgr the Orkin reps and their customers We have another bill this month that is incorrect and need to talk to a manager that can assist us with our situation
Unreasonably EXORBITANT service fee to get out of late payment
I was late for payment for more than days For that Orkin says they disconnected my account and to reconnect they charge $as I am a new customer even though I am with them for more than years Yearly charge was only $but for billing be late for more than days - they would disconnect your account and charge you $to restart the account This is EXORBITANTLY more amount than ANY BUSINESS I have ever seen
I called Orkin and asked if they can come spray a corner on the inside of our condo, which is on the fourth floor of our building, where we had antsA service man came a few days later and did this for usAfter he finished, he filled out a form stating he performed the service for us then checked on the form that we wanted the service performed every other month for the next yearI said no - I do not want any additional servicesThey charged me for the single service they performedAbout two months later, I received a phone call from Orkin attempting to schedule the next appointmentI said I did not want any additional servicesA charge soon appeared on my credit card for this second visitI called and said I did not ask for thisThey apparently came and sprayed outside on the ground/gravel surrounding our condo buildingI said first - I communicated multiple times I did not want this serviceSecondly, I live on the fourth floorThirdly, don't come again because owners in t
I purchased a termite package in from Home Team The problem was taken care of and paying a $annual maintenance fee We paid the annual fee and all was fine This year I received a bill for $for the annual renewal feeThis is more than doubleI was told that our fees were grandfathered to the $I spoke with a billing rep who thought that my account should not have been placed with the $rate He was going to confirm with his managerI tried to call three times with no answer or responseFinally, *** *** called me today and he said that the new fee was the current rate but he could offer $for the next years and then the fee would be raised I told him that I was suppose to be locked into the $fee He said no and then thanked me for my business and basically the call ended at that point
I cancelled my service with Orkin earlier this year The last service report that I have record of was in April They randomly showed up in early October and sprayed outside of my house when I wasn't home They contacted me in mid-October because they attempted to bill a credit card that I had cancelled They advised that I owed $135.96, and I reminded them that my service has been cancelled since Spring, which they appeared to have record of but could not explain why someone showed up in October They indicated they would call me back, but instead I received a bill in the mail today
Account_Number: ***
On 9-23-we received correspondence from *** Associates to settle a billing claim in the amount of $to the Rollins Co We where offered a settlement amount in $in which we agreed to pay Since paying this amount we have not received any other information or correspondence from Rollins Coor any other collection agency
On 1-26-we received a letter from *** *** Incasking us to pay a past due balance of $ We contacted ***regarding this matter and was told that no settlement has been paid, and they demanded that we pay this $amount
I am placing this complaint do to I requested service at my home for hornets and wasps since my wife and family members have got stung several times and I thought by having their services at my home would help with the problems these little things are causingI requested for them to do services while I was home which I get home from work at 3:pm and they would not accommodate that and have come as early as 7:am which I am already at workThey have been at my home on separate occasions and I feel the services that I already paid with my credit card in full have not been taken care ofSince they have been at my home the times I continue to still have the same problemMy wife (ligirlfriend)called them today and was on the phone for over minutes placed on hold for over a minute period and had to speak to three different individuals which I feel is uncalled for and then finally the customer service person said she will have a manager call her back so far that has n
Orkin Co *** located in*** is billing me for mice extermination services at a property mice were not present nor where it was requested
The duplex *** - *** has never had mine since I owned itWhen I called to request Services it was for the single-family home in the rear which is the property where the tenant complaint of mice and the home was never service by OrkinWhat is more important is that email did not come from me and nor have I ever confirmed extermination services for the duplexMy name is also spelled incorrectly and this is all fraud committed by a supposed to be reputable companyI requested proof times that I hired Orkin for services at *** through *** in which was not provided until after the email I received today which contain misspelled names, a email account and a document all single-handedly done from a Orkin representative
I've been working to stop collection action immediately as this was a fraud
Lack of communication on service dates, incomplete service, non responsive customer service, repeated non performance despite my specific requests
I have not had the interior of my townhouse sprayed since last June, despite my service contract including this I have, of course, been charged the full amount each "visit" I contacted the office in October to specifically request the technician call me before coming out to make sure someone is home to let them in to service the inside This was never done, as I still never heard from the technician, and only know he was here by seeing the charge hitting my credit card I requested then in January to cancel the remainder of the contract since my requests were ignored and my service was continuously not completed The office informed me that this was taken care of Today, I received another charge on my credit card in the full amount for an apparent outside service I, once again, did not hear from the technician I feel that this
I loved the service I received from HometeamI called in June before I sold my house to tell them I was selling my house in Freeport FL and moving to Memphis TNI moved to Memphis 6/19/They told me to call them back when I had a closing dateI didI closed on 7/19/I was charged $on my Capital One card last Friday (8/31/18)I called today to report the problem and was told they would not give me creditI told the person that answered the phone, I had cancelledShe said since there were no notes in the system I had to payI called times about selling my homeI have never paid late nor missed any paymentsI would like my money back
Product_Or_Service: Quarterly insect spraying
They gave me 3time servicethey gave me service after I called them 4totimesi still have bed bugs after servicenobody come yet for inspection
02/28/17, last svcdates 01/06/and 01/24/17, workorder no***, rep ***, acct# ***,pay by c.camout $
Charged me for service that was never provided
I received a bill for service on 3/30/that was never provided They admitted that they did not provide service on that date Then they claim someone came out again in April to provide serviceI spoke to that individual at that time and told them we would need to rescheduleHe asked me to let them know when ready and he would come to our property to provide serviceThis individual submitted a report to his boss saying he provided service, but did not, and there is no evidence that he did other than a falsified work order I was happy to pay for service if they had provided it Called vendor to resolve issueWas met with extreme hostilityI asked to cancel all future service and refund me money That person is no longer with their company and they cannot verify but also will not refund
PREVIOUS CUSTOMER CONTINUED TO BE BILLED FOR SERVICES AFTER ACCOUNT INFORMATION WAS CHANGED
IN *** *** CONTACTED ORKIN QUEENSBURY AFTER HIS GRANDMOTHERS ACCOUNT HAD BEEN TERMINATED DUE TO LACK OF PAYMENT HE GAVE THEM HIS CREDIT CARD INFORMATION, ADDRESS AND PHONE NUMBER TO RESTORE SERVICES AND HAVE THE BILLS OR CONTACT INFORMATION DIRECTED TO HIM IN PLACE OF *** *** AS OF APRIL THEY RESTORED SERVICES AND CONTINUED TO BILL *** *** HOWEVER *** *** WAS BILLED, HOWEVER THE CREDIT CARD ON FILE WAS REPORTED LOST OR STOLEN IN AUGUST OF MS*** RECEIVES A STATEMENT FROM A COLLECTION SERVICE THAT THE ACCOUNT WAS NOT PAID ON 8/25/*** *** CONTACTED ORKIN QUEENSBURY TO RESOLVE THE ISSUE, THE ACCOUNT IS CURRENTLY PAID IN FULL THE COMPLAINT READS AS FOLLOWS
WHY WAS THE PROPERTY CONTINUED TO BE SERVICED AND BILLED TO THE WRONG PERSON? WHY WAS MR ***, WHO THOUGHT HE WAS THE NEW ACCOUNT HOLDER NOT CONTACTED WHEN THE C
I called the customer service line for pricing for the heat treatment for bed bugsThey stated they could not give me any pricing over the phone for the heat treatment but they do offer the serviceI needed to schedule an inspection which would be bucks but would be deducted off of my service agreement, all sounds great until they came out to do inspection took the bucks and then told me they do not offer the heat treatmentI specifically asked for the heat treatment they should have told me over the phone that this was not something they offered so I could then make the choice if I wanted to have the inspection or notInstead they lied about what services they offered until they was there to take my moneyI called spoke to managers as well as the branch manager*** and he was very rude and did not care that I was lied to he just wanted to tell me what his profit is on the bed bugs which is 15% by the way VERY RUDE! Why would I pay to have chemicals sprayed an
My husband & I came home to a dozen wasps in our house and more coming out of the fireplace We found out we have a wasp nest in our chimneyWe called Orkin and the Lenexa, KS branch came out same day When we booked the apptwe explained our need to remove the wasp nest and keep the wasps from returning They tried to sell us a monthly pest maintenance plan but we said we just want the wasps removed Once the technician arrived he said they don't do wasp nest removals He sprayed some liquid in our fireplace but not up in the chimney, sprinkled some powder and told us it probably wouldn't help The technician said they don't do wasp removals He didn't have equipment to do the job and was afraid of heightsHe charged us $plus tax There were dozens of wasps flying in and out of the chimney as he left Our house isn't safe, we have wasps inside and outside our houseI called Orkin, got the call center, filed a complaint with the Service Manager and the Regional Mgr, so
Not impress with the servicesTrying to terminate 1yr contractperson says we have to give a day notice, while another person says we can't
We called Orkin to rid cockroaches in FebruaryWe signed up for year contractServices every other monthThe first time he use a strong dose, the next dose in April he use a less stronger doseIn between the months we call for a service to sprayHe only sprayed in the area we said we saw them
I think that was wrongOnly cause them to move to non sprayed areasSo my wife and I decided to cancelThe guy told us we have give a day noticeSo I called the office and the lady told me we couldn't cancel because we signed a year contractWhich I think is wrong if you don't like the services you should cancel and go somewhere elseI asked who I can talk to about itShe said I had to talk to the service manager, which has been more than a few hours and still no one call
I entered a one year service contract with Orkin which initiated in April
Services were made in April, June,August, October all They were signed by the tenants on the property
The billed service for the month of Dec 2015,
Feb 2016, April 2016, June and August
Which were automatically drafted from my bank account
$each time per agreement
It came to my attention that in fact, services were not deliveredUpon asking the main office to see the service call and signature, I realized that the work order submitted by same technician *** *** and The exact signature on all the invoices in question were identical
I made efforts to resolve the issue and requested a refund for $via an email sent to them on 8-31-I phoned yesterday to follow up but Mr*** service manager stated only the branch manager could issue refundToday, I spoke to both the branch manager and technician on a way callThey are alleging that my te
Charged my credit card for visits at eachCredit card co.returned money to me because no recurring service contract signed.Billing my son now
In November I called to have Orkin come inspect for pest control of mice I had seen in my homeAn Agent came in November and laid traps, no paperwork was signed or givenI paid by credit card for this visit (a little over $100.00)I later Found charges on my credit card from orkin company on billing statement in March I Called CrCard Coadvised there were no papers signed stating there would be recurring paymentsCrCard company returned charges of each to my accountNo agent ever came to my home with other traps or anything on the dates they charged Jan4th and March 1st or after
Orkin has now billed my son by mailing a billing statement dated 5/25/in the amount of so I called and spoke with an agent in the service department who stated Orkin came to my residence on May 3rd and provided serviceI
This location has completely unreliable serviceThey have on several occasions not shown up to a service appointment They are irresponsible, and weekend communication with the technician is non existentYou are left hanging if someone will show up for your service, and you cannot speak with the office until MondayThis is POOR AND UNACCEPTABLE They also price gauge and prey on customers' vulnerability and need to have the service performed
Product_Or_Service: Bed bug spraying
On 10/03/I had Orkin specialist *** *** come to my home for a bed bug inspection in which it was determined we needed treatmentI had chose Orkin because their website had a money back and satisfaction guaranteeI set up for treatment which cost $and I was given a list of specific instructions handed to me and a completely different set through e-mailI followed the email instructions which required me to take all my clothing out of my dressers and wash them in hot water and dry them in high heat as well, there was also instructions to vacuum the entire house corner to corner as well as furniture which was completed with a Kirby vacuum that was valued at $and I was instructed to discard the bag on it after use I did one better and threw out the vacuum, the paper also stated to move all furniture to the center of a room, also I was instructed to remove all electrical outlet covers, I was told by *** that hanging clothes did not need to be removed since they
last week I called the Orkin office and asked *** to have*** *** call me about the issues we have had with their service and incorrect billing issues
This has occurred many times this year with this Orkin branch and I left messages also with *** several times this past summer and our Orkin rep told us she never contacted him with our issues
It appears that *** and other office personnel try to prevent communication between the office mgr the Orkin reps and their customers We have another bill this month that is incorrect and need to talk to a manager that can assist us with our situation
Unreasonably EXORBITANT service fee to get out of late payment
I was late for payment for more than days For that Orkin says they disconnected my account and to reconnect they charge $as I am a new customer even though I am with them for more than years Yearly charge was only $but for billing be late for more than days - they would disconnect your account and charge you $to restart the account This is EXORBITANTLY more amount than ANY BUSINESS I have ever seen
I called Orkin and asked if they can come spray a corner on the inside of our condo, which is on the fourth floor of our building, where we had antsA service man came a few days later and did this for usAfter he finished, he filled out a form stating he performed the service for us then checked on the form that we wanted the service performed every other month for the next yearI said no - I do not want any additional servicesThey charged me for the single service they performedAbout two months later, I received a phone call from Orkin attempting to schedule the next appointmentI said I did not want any additional servicesA charge soon appeared on my credit card for this second visitI called and said I did not ask for thisThey apparently came and sprayed outside on the ground/gravel surrounding our condo buildingI said first - I communicated multiple times I did not want this serviceSecondly, I live on the fourth floorThirdly, don't come again because owners in t
I purchased a termite package in from Home Team The problem was taken care of and paying a $annual maintenance fee We paid the annual fee and all was fine This year I received a bill for $for the annual renewal feeThis is more than doubleI was told that our fees were grandfathered to the $I spoke with a billing rep who thought that my account should not have been placed with the $rate He was going to confirm with his managerI tried to call three times with no answer or responseFinally, *** *** called me today and he said that the new fee was the current rate but he could offer $for the next years and then the fee would be raised I told him that I was suppose to be locked into the $fee He said no and then thanked me for my business and basically the call ended at that point
I cancelled my service with Orkin earlier this year The last service report that I have record of was in April They randomly showed up in early October and sprayed outside of my house when I wasn't home They contacted me in mid-October because they attempted to bill a credit card that I had cancelled They advised that I owed $135.96, and I reminded them that my service has been cancelled since Spring, which they appeared to have record of but could not explain why someone showed up in October They indicated they would call me back, but instead I received a bill in the mail today
Account_Number: ***
On 9-23-we received correspondence from *** Associates to settle a billing claim in the amount of $to the Rollins Co We where offered a settlement amount in $in which we agreed to pay Since paying this amount we have not received any other information or correspondence from Rollins Coor any other collection agency
On 1-26-we received a letter from *** *** Incasking us to pay a past due balance of $ We contacted ***regarding this matter and was told that no settlement has been paid, and they demanded that we pay this $amount
I am placing this complaint do to I requested service at my home for hornets and wasps since my wife and family members have got stung several times and I thought by having their services at my home would help with the problems these little things are causingI requested for them to do services while I was home which I get home from work at 3:pm and they would not accommodate that and have come as early as 7:am which I am already at workThey have been at my home on separate occasions and I feel the services that I already paid with my credit card in full have not been taken care ofSince they have been at my home the times I continue to still have the same problemMy wife (ligirlfriend)called them today and was on the phone for over minutes placed on hold for over a minute period and had to speak to three different individuals which I feel is uncalled for and then finally the customer service person said she will have a manager call her back so far that has n
Orkin Co *** located in*** is billing me for mice extermination services at a property mice were not present nor where it was requested
The duplex *** - *** has never had mine since I owned itWhen I called to request Services it was for the single-family home in the rear which is the property where the tenant complaint of mice and the home was never service by OrkinWhat is more important is that email did not come from me and nor have I ever confirmed extermination services for the duplexMy name is also spelled incorrectly and this is all fraud committed by a supposed to be reputable companyI requested proof times that I hired Orkin for services at *** through *** in which was not provided until after the email I received today which contain misspelled names, a email account and a document all single-handedly done from a Orkin representative
I've been working to stop collection action immediately as this was a fraud
Lack of communication on service dates, incomplete service, non responsive customer service, repeated non performance despite my specific requests
I have not had the interior of my townhouse sprayed since last June, despite my service contract including this I have, of course, been charged the full amount each "visit" I contacted the office in October to specifically request the technician call me before coming out to make sure someone is home to let them in to service the inside This was never done, as I still never heard from the technician, and only know he was here by seeing the charge hitting my credit card I requested then in January to cancel the remainder of the contract since my requests were ignored and my service was continuously not completed The office informed me that this was taken care of Today, I received another charge on my credit card in the full amount for an apparent outside service I, once again, did not hear from the technician I feel that this
I loved the service I received from HometeamI called in June before I sold my house to tell them I was selling my house in Freeport FL and moving to Memphis TNI moved to Memphis 6/19/They told me to call them back when I had a closing dateI didI closed on 7/19/I was charged $on my Capital One card last Friday (8/31/18)I called today to report the problem and was told they would not give me creditI told the person that answered the phone, I had cancelledShe said since there were no notes in the system I had to payI called times about selling my homeI have never paid late nor missed any paymentsI would like my money back
Product_Or_Service: Quarterly insect spraying
They gave me 3time servicethey gave me service after I called them 4totimesi still have bed bugs after servicenobody come yet for inspection
02/28/17, last svcdates 01/06/and 01/24/17, workorder no***, rep ***, acct# ***,pay by c.camout $
Charged me for service that was never provided
I received a bill for service on 3/30/that was never provided They admitted that they did not provide service on that date Then they claim someone came out again in April to provide serviceI spoke to that individual at that time and told them we would need to rescheduleHe asked me to let them know when ready and he would come to our property to provide serviceThis individual submitted a report to his boss saying he provided service, but did not, and there is no evidence that he did other than a falsified work order I was happy to pay for service if they had provided it Called vendor to resolve issueWas met with extreme hostilityI asked to cancel all future service and refund me money That person is no longer with their company and they cannot verify but also will not refund