Orkin has skipped two service calls and I'm unable to get any satisfaction from themFirst, a service person changed on his own when he'd be here--and didn't tell meHe came two days early and only by chance I caught him on his way outThat meant he didn't get in the house--just left a bill for me to payWhen I called Orkin, they promised they'd send someone out to do a real service call on the day that had been scheduled, and that person never arrivedI called the office again, and they said no note had ever been made of my complaint and they'd send someone out a week laterToday is a week later, and guess who never showedGuess what company isn't picking up any phone calls? I am staring at a bill for $for a service that I'm not sure contained any real service
Product_Or_Service: pest control
I have attempted multiple times since the Fall to resolve issues I have had with Orkin's Customer Service department and manager *** We were told upon assessment of our property (by an Orkin representative) that Orkin could provide a guarantee pest removal warranty if we elected to have bi-monthly servicesWe signed up to receive these services however the guarantee was not fulfilled by Orkin and at this time they have said they have tried everything they can to remove the rodentI have since cancelled the services and have called multiple attempts to resolve this issue and have been told that I can not receive a refund for the initial fee of service (that was told to be a guarantee pest removal)I also have an issue that we never recieved the indoor treatments beyond the initial service as the inspection card inside our home does not have initials/date of services listed on themWe have experienced dead rats in our crawl space in addition to ruining on our mini-refrigerator d
Have been trying for months to cancel our service We were told twice that the service has been canceled but each month we receive a bill After the first "cancelation" we received a phone call from Orkin asking when we'd like them to come service our home My wife told them that we did not want them to come out Not only did they come out to our home anyway without our knowledge they did it on the first of the month which locks us into another billing cycle The only reason we knew that they came was because we received an electronic receipt My wife called the company about the service and asked to speak to a manager She asked him if he knew that we wanted to cancel our service he said yes She asked him if he knew that someone was coming out to service our house on the first of the month to which he also said yes So essencally what he said was yes he knew we did not want that service and yes he knew that we were about to be locked into another billing cycle
Product_O
I canceled the termite bond with Orkin on January 29th due to the fact that when I made my appt for a few weeks before no one showed or called
I have called multiple times to find out the status of my refund and was told the first time that it wasn't canceledI then canceled the service againWe are now almost months sense I canceled the service and still no refundI called again today 4/8/and find out that they have processed my refund in the amount of $as of march 17thI ask were my check is and was told they would have to call their corp office to find outWhile I wait for a call back I look up the amount that was paid and we paid $and are only getting back $of itThey have done nothing to keep any of my moneyI have called the corp office myself and had to leave a voice mailVery poor customer service!!
I paid for my annual termite coverage in June Home team was supposed to call and schedule an appointment to do the termite inspection I have not heard from them since they willingly took my money This is the second time this has happened I would not recommend this company to anyone and regret this is who my home builder decided to do business with
Permatreat was contracted to 'refresh' my attic with new insulation In the contract they included installing boards in a small area for storage After the initial insulation work it took months, many calls from me, and multiple cancellations or missed appointments by them before they came back to finish the attic install of 'flooring' I had also sent them pictures of damage done to my drywall by the crew When they left from installing the boards and I asked about the wall and the warranty paperwork I was supposed to receive I was yet again told that it I had to talk to someone else (the branch manager who was actually supposed to be there but wasn't) I had already talked to that person and others, but I never received any response about the wall damage and I never received my warranty information I made it clear to the inspector at my house that I would not keep chasing them but would contact a third party if I didn't hear from them
Product_Or_Service: attic refresh
I contacted the local office back on or around the 1st of Sept and asked that my account be suspendedAfter talking to the representative about my options we decided to placed it on a seasonal service until JanuaryIn January I decided to just out right cancelI received two bills stating I owed for a service that I didn't getI spoke with several individuals about the statements they assured me I didn't owe any balance and the account was closedI have today Feb in my hand a bill for a January Service that didn't happen and a Feb service coming upCan someone explain to me why? I want to sit with someone face to face with this letter and look me in the eye and tell me why am I still receiving billsOther than that I was a customer with them for over years and was happyI recently became unemployed and decided to cut back and life off my retirementI don't need this going to a collection agency and messing up my credit
I used Orkin service in 2/& since then they have not been on schedule for any appointments They pop up on non scheduled days In 8/12/I noticed that Orkin had charged my account for services When I called to report it to Orkin the Manager stated that employee out on his work order that he had performed on site service THIS WAS UNTRUE I explained to the manager that I would be reporting this fraudulent act
Product_Or_Service: Extermination
I requested service by orkin to come to my condo to spray for fleas which they did, I was told he would come back for last spray in the next days but never gave me a date or time
A month later I received a call stating they came by to spray but never got a email or call saying they would be comingnow when I email their customer service times now I get not email or call from them to finish the job
Product_Or_Service: flea spray
Order_Number: ***
I paid over $to have the holes in my attic sealed because of a critter issue during the winter Also, to get it sanitized from where the critter had urinated in the attic Also, old insulation was removed and new insulation was put in The problem is the critter is still in my attic and causing damage, urinating in the attic I have a four year old son who has breathing issues and use a nebulizer machine
My termite contract was terminated due to the incompetence of the service manager, who failed to complete my service within a reasonable time frame
My payment was late for my termite contract My service attendant left a message asking me to contact the office When I contacted the office I was told that my contract was in danger of termination due to a late payment I am a senior citizen and my daughter pays all of my bills The balance was somehow overlooked, however, when we received the notice we were told that we were well within the time frame to keep the contract as long as we had the remaining balance of $when they came outWe asked if we needed to mail it in and they said no, it would be collected when they came outMy daughter spoke with *** who said That *** would take care of us After speaking with ***, he gave us several dates and days that he would be out to take care of the service Without notice, someone came and pulled the termite drops I calle
Bad Business and Poor Customer Service
After arriving late to our home for an appointment that I adjusted my work schedule around, all paperwork was not filled out for the "service agreement" by the servicing technicianIt has been beyond days since initial service and there has been minor change to pests in our homeWe were told that they would spray outside the house if they came to service and were not at home, to which we declinedWe requested cancellation and were told that no, we could not cancel and that they would put a cancellation request under review for daysDuring this time, another visit will be scheduled, even though we have declined perimeter services, and we would be billed for these servicesAdditionally, the service technician could not give us a 100% guarantee on the work-that the pest would be truly exterminated and not return-but is willing to charge over $for said servicesThe customer service representatives have not been careful and very unprof
I spoke with *** (orkin man) in September,when he came to service my home and informed him that I'm financially unable to continue with the services.He was very understanding, called his boss,to ask if he continue my services and I pay when I canHe was told no and leftThe following month I return home to see a bill on my door stating that the outside of my home was serviced and I was charged 84$.I called orkin spoke to a representativeShe told me it was a mix up and I would receive a refund within business daysStill no refundI've called orkin it goes to voicemailI left a message no one has reached out me yet
Failure To Repair Damage To Home Caused By Fumigation Contractor
*** *** Esq
***, Inc (Orkin)
*** *** *** **
*** ** XXXXX-XXXX
Dear Ms***
I am writing to you regarding damage (rain gutters / missing shingles) that Beneficial Exterminating caused to my home during the tenting / fumigation process and the non-responsiveness I have gotten from both my local Orkin office *** *** *** *** ** XXXXX - Region 759/SSG) and Beneficial Exterminating (now Benex LLC - Orkin contractor)
I have been an Orkin customer for several years and regularly have the quarterly pest spray completed around my house Based on some termite droppings, I had a termite inspection completed by *** *** of Orkin at my home She discovered termite damage and recommended that I have my house fumigated
I engaged Orkin's services and had the fumigation process scheduled from 4/7/- 4/10/ *** told me that Orkin's contractor - Beneficial
I had a pre inspection done on my house an found to have termite damageI plan on selling my house this summer, so I wanted the termite damage treate
treated so I called Orkin to schedule an appointment and the man asked me if this was the result of an inspection because I was selling my houseI said well not reallyThen he goes on and on about how if its due to this inspection they could not give the form letter I neededI tried to tell him multiple times I did not need a letter I just wanted them treatedHe just kept going on and on about this letter so finnally I hung upI thought what kind of company this is that wont treat my issueI dont understand these companies
Dishonest--say what you want to hear with a smile but do not perform serviceAfter setting 4:appt time, tech showed up minutes early and tried to get my 13-year-old daughter, who was home alone, to let him in and see where problem was before I arrivedGave me his phone to sign after giving credit card info so I thought I was signing credit card receipt, but it was an e-work order saying I was satisfied with work when nothing done yet (received via email that night)Left tech to work alone in house, came home to find area not treated and partial rodent carcass in same placeWork order claimed hours in house when he was not in my houseSpoke with *** who promised full refund for first visit and sent *** to treat house to keep me from exercising 3-day-contract cancellationTook additional time off work to give them second chanceWas promised again that area behind dryer would be treatedLeft and came back to see that dryer was just put back from where it was partially pul
Missed appointments,Insect issues still
ON two separate occasions in July the technician did not show up on the date the appointment was scheduledI did not receive a call to reschedule or anything from the officeI had to notify them of the missed appointments back to backAlso, we are still having issues with insects at the home.They also need to treat inside of residence instead of outside only
I had a service person come out from Orkin for my initial service on 3/2/to treat carpenter antsWhile the service person was here, he stepped on my dryer and dented the top while he was placing ant traps next to the dryer ventThe dryer is unable to be used because the drum is now scraping the top of the dryerI called the local office and they initially told me that no service managers were available to help meI called back hours later to cancel my service and they were able to locate a manager at that timeI told him what had happened and his response was that they do not make it common practice to stand on peoples dryersHe said that he would cancel my future services and speak with the service personNo apology or offer to help me with my dryerNow I am stuck with a dryer that I cannot use and no future services for my ant issues
Product_Or_Service: Treatment for carpenter ants
During I was contacted by Orkin to do a treatment on my house My house was being treated for ants In a week the ants were back Called Orkin and told them the problem and a lady told me they would call back sometime in 2017,
A man named Kevin called on a Friday and said he got fit me in the schedule on Tuesday I said I really don't think we want your service and I would have to talk to my wife if you call me Monday I will have an answer for you On Wednesday a guy from Orkin arrived to treat my house I called Orkin and they said I was scheduled on Wednesday I asked where was Kevin, they said he went on vacation
I believe the treatment was scheduled without my permission The Orkin guy came to my house and left me a bill for a full treatment He said my backyard was unavailable do to an animal Well, he is rightThis bill should be taken off there books and this complaint should be permanently put on Orkin's record
Orkin has skipped two service calls and I'm unable to get any satisfaction from themFirst, a service person changed on his own when he'd be here--and didn't tell meHe came two days early and only by chance I caught him on his way outThat meant he didn't get in the house--just left a bill for me to payWhen I called Orkin, they promised they'd send someone out to do a real service call on the day that had been scheduled, and that person never arrivedI called the office again, and they said no note had ever been made of my complaint and they'd send someone out a week laterToday is a week later, and guess who never showedGuess what company isn't picking up any phone calls? I am staring at a bill for $for a service that I'm not sure contained any real service
Product_Or_Service: pest control
I have attempted multiple times since the Fall to resolve issues I have had with Orkin's Customer Service department and manager *** We were told upon assessment of our property (by an Orkin representative) that Orkin could provide a guarantee pest removal warranty if we elected to have bi-monthly servicesWe signed up to receive these services however the guarantee was not fulfilled by Orkin and at this time they have said they have tried everything they can to remove the rodentI have since cancelled the services and have called multiple attempts to resolve this issue and have been told that I can not receive a refund for the initial fee of service (that was told to be a guarantee pest removal)I also have an issue that we never recieved the indoor treatments beyond the initial service as the inspection card inside our home does not have initials/date of services listed on themWe have experienced dead rats in our crawl space in addition to ruining on our mini-refrigerator d
Have been trying for months to cancel our service We were told twice that the service has been canceled but each month we receive a bill After the first "cancelation" we received a phone call from Orkin asking when we'd like them to come service our home My wife told them that we did not want them to come out Not only did they come out to our home anyway without our knowledge they did it on the first of the month which locks us into another billing cycle The only reason we knew that they came was because we received an electronic receipt My wife called the company about the service and asked to speak to a manager She asked him if he knew that we wanted to cancel our service he said yes She asked him if he knew that someone was coming out to service our house on the first of the month to which he also said yes So essencally what he said was yes he knew we did not want that service and yes he knew that we were about to be locked into another billing cycle
Product_O
I canceled the termite bond with Orkin on January 29th due to the fact that when I made my appt for a few weeks before no one showed or called
I have called multiple times to find out the status of my refund and was told the first time that it wasn't canceledI then canceled the service againWe are now almost months sense I canceled the service and still no refundI called again today 4/8/and find out that they have processed my refund in the amount of $as of march 17thI ask were my check is and was told they would have to call their corp office to find outWhile I wait for a call back I look up the amount that was paid and we paid $and are only getting back $of itThey have done nothing to keep any of my moneyI have called the corp office myself and had to leave a voice mailVery poor customer service!!
Unsatisfactory service, no help keeping pests outWould like refund on last service
I paid for my annual termite coverage in June Home team was supposed to call and schedule an appointment to do the termite inspection I have not heard from them since they willingly took my money This is the second time this has happened I would not recommend this company to anyone and regret this is who my home builder decided to do business with
Permatreat was contracted to 'refresh' my attic with new insulation In the contract they included installing boards in a small area for storage After the initial insulation work it took months, many calls from me, and multiple cancellations or missed appointments by them before they came back to finish the attic install of 'flooring' I had also sent them pictures of damage done to my drywall by the crew When they left from installing the boards and I asked about the wall and the warranty paperwork I was supposed to receive I was yet again told that it I had to talk to someone else (the branch manager who was actually supposed to be there but wasn't) I had already talked to that person and others, but I never received any response about the wall damage and I never received my warranty information I made it clear to the inspector at my house that I would not keep chasing them but would contact a third party if I didn't hear from them
Product_Or_Service: attic refresh
I contacted the local office back on or around the 1st of Sept and asked that my account be suspendedAfter talking to the representative about my options we decided to placed it on a seasonal service until JanuaryIn January I decided to just out right cancelI received two bills stating I owed for a service that I didn't getI spoke with several individuals about the statements they assured me I didn't owe any balance and the account was closedI have today Feb in my hand a bill for a January Service that didn't happen and a Feb service coming upCan someone explain to me why? I want to sit with someone face to face with this letter and look me in the eye and tell me why am I still receiving billsOther than that I was a customer with them for over years and was happyI recently became unemployed and decided to cut back and life off my retirementI don't need this going to a collection agency and messing up my credit
I used Orkin service in 2/& since then they have not been on schedule for any appointments They pop up on non scheduled days In 8/12/I noticed that Orkin had charged my account for services When I called to report it to Orkin the Manager stated that employee out on his work order that he had performed on site service THIS WAS UNTRUE I explained to the manager that I would be reporting this fraudulent act
Product_Or_Service: Extermination
I requested service by orkin to come to my condo to spray for fleas which they did, I was told he would come back for last spray in the next days but never gave me a date or time
A month later I received a call stating they came by to spray but never got a email or call saying they would be comingnow when I email their customer service times now I get not email or call from them to finish the job
Product_Or_Service: flea spray
Order_Number: ***
I paid over $to have the holes in my attic sealed because of a critter issue during the winter Also, to get it sanitized from where the critter had urinated in the attic Also, old insulation was removed and new insulation was put in The problem is the critter is still in my attic and causing damage, urinating in the attic I have a four year old son who has breathing issues and use a nebulizer machine
My termite contract was terminated due to the incompetence of the service manager, who failed to complete my service within a reasonable time frame
My payment was late for my termite contract My service attendant left a message asking me to contact the office When I contacted the office I was told that my contract was in danger of termination due to a late payment I am a senior citizen and my daughter pays all of my bills The balance was somehow overlooked, however, when we received the notice we were told that we were well within the time frame to keep the contract as long as we had the remaining balance of $when they came outWe asked if we needed to mail it in and they said no, it would be collected when they came outMy daughter spoke with *** who said That *** would take care of us After speaking with ***, he gave us several dates and days that he would be out to take care of the service Without notice, someone came and pulled the termite drops I calle
Bad Business and Poor Customer Service
After arriving late to our home for an appointment that I adjusted my work schedule around, all paperwork was not filled out for the "service agreement" by the servicing technicianIt has been beyond days since initial service and there has been minor change to pests in our homeWe were told that they would spray outside the house if they came to service and were not at home, to which we declinedWe requested cancellation and were told that no, we could not cancel and that they would put a cancellation request under review for daysDuring this time, another visit will be scheduled, even though we have declined perimeter services, and we would be billed for these servicesAdditionally, the service technician could not give us a 100% guarantee on the work-that the pest would be truly exterminated and not return-but is willing to charge over $for said servicesThe customer service representatives have not been careful and very unprof
I spoke with *** (orkin man) in September,when he came to service my home and informed him that I'm financially unable to continue with the services.He was very understanding, called his boss,to ask if he continue my services and I pay when I canHe was told no and leftThe following month I return home to see a bill on my door stating that the outside of my home was serviced and I was charged 84$.I called orkin spoke to a representativeShe told me it was a mix up and I would receive a refund within business daysStill no refundI've called orkin it goes to voicemailI left a message no one has reached out me yet
Failure To Repair Damage To Home Caused By Fumigation Contractor
*** *** Esq
***, Inc (Orkin)
*** *** *** **
*** ** XXXXX-XXXX
Dear Ms***
I am writing to you regarding damage (rain gutters / missing shingles) that Beneficial Exterminating caused to my home during the tenting / fumigation process and the non-responsiveness I have gotten from both my local Orkin office *** *** *** *** ** XXXXX - Region 759/SSG) and Beneficial Exterminating (now Benex LLC - Orkin contractor)
I have been an Orkin customer for several years and regularly have the quarterly pest spray completed around my house Based on some termite droppings, I had a termite inspection completed by *** *** of Orkin at my home She discovered termite damage and recommended that I have my house fumigated
I engaged Orkin's services and had the fumigation process scheduled from 4/7/- 4/10/ *** told me that Orkin's contractor - Beneficial
I had a pre inspection done on my house an found to have termite damageI plan on selling my house this summer, so I wanted the termite damage treate
treated so I called Orkin to schedule an appointment and the man asked me if this was the result of an inspection because I was selling my houseI said well not reallyThen he goes on and on about how if its due to this inspection they could not give the form letter I neededI tried to tell him multiple times I did not need a letter I just wanted them treatedHe just kept going on and on about this letter so finnally I hung upI thought what kind of company this is that wont treat my issueI dont understand these companies
Dishonest--say what you want to hear with a smile but do not perform serviceAfter setting 4:appt time, tech showed up minutes early and tried to get my 13-year-old daughter, who was home alone, to let him in and see where problem was before I arrivedGave me his phone to sign after giving credit card info so I thought I was signing credit card receipt, but it was an e-work order saying I was satisfied with work when nothing done yet (received via email that night)Left tech to work alone in house, came home to find area not treated and partial rodent carcass in same placeWork order claimed hours in house when he was not in my houseSpoke with *** who promised full refund for first visit and sent *** to treat house to keep me from exercising 3-day-contract cancellationTook additional time off work to give them second chanceWas promised again that area behind dryer would be treatedLeft and came back to see that dryer was just put back from where it was partially pul
Missed appointments,Insect issues still
ON two separate occasions in July the technician did not show up on the date the appointment was scheduledI did not receive a call to reschedule or anything from the officeI had to notify them of the missed appointments back to backAlso, we are still having issues with insects at the home.They also need to treat inside of residence instead of outside only
I had a service person come out from Orkin for my initial service on 3/2/to treat carpenter antsWhile the service person was here, he stepped on my dryer and dented the top while he was placing ant traps next to the dryer ventThe dryer is unable to be used because the drum is now scraping the top of the dryerI called the local office and they initially told me that no service managers were available to help meI called back hours later to cancel my service and they were able to locate a manager at that timeI told him what had happened and his response was that they do not make it common practice to stand on peoples dryersHe said that he would cancel my future services and speak with the service personNo apology or offer to help me with my dryerNow I am stuck with a dryer that I cannot use and no future services for my ant issues
Product_Or_Service: Treatment for carpenter ants
During I was contacted by Orkin to do a treatment on my house My house was being treated for ants In a week the ants were back Called Orkin and told them the problem and a lady told me they would call back sometime in 2017,
A man named Kevin called on a Friday and said he got fit me in the schedule on Tuesday I said I really don't think we want your service and I would have to talk to my wife if you call me Monday I will have an answer for you On Wednesday a guy from Orkin arrived to treat my house I called Orkin and they said I was scheduled on Wednesday I asked where was Kevin, they said he went on vacation
I believe the treatment was scheduled without my permission The Orkin guy came to my house and left me a bill for a full treatment He said my backyard was unavailable do to an animal Well, he is rightThis bill should be taken off there books and this complaint should be permanently put on Orkin's record