Ticket Fulfillment Services LP

They stole my money. I bought tickets from them as a gift . They represented on their website that there were only a few seats available and the price was pretty high. Because this was an anniversary gift I went ahead and made the purchase. Then I learned that there were many many seats available for 1/4 the price. I spent days trying to get resolution and partial refund. But they would not help me at all. I filed a complaint with the BBB and will leave negative reviews wherever I can to help others not get taken advantage of like I did. They are fraudulent and should be prosecuted.

I bought two concert tickets yesterday from Ticket Fulfillment Services LP for row W which is 22 rows from the stage, and paid $722. But something felt wrong and I checked today at the SF Symphony's own website, found plenty of front row seat tickets still available, for instance, third row/center seat ticket for $110 each. I called the customer service of Ticket Fulfillment Services LP, asking her to explain the charge. Turns out, not only they charged more than twice as much for the tickets, plus hidden $159 service charge, undisclosed before I paid. The woman went a long BS explanation on why they cannot refund. I say, never buy tickets from this company, they're a scam! You'd think for some hot events, people would pay a lot more for tickets, but the event I'm into is not at all busy. Stay away from them, they have no legitimate business model, bunch of scammers!

Terrible business. Do not buy tickets through them.

My wife purchased tickets from them in April, they cancelled the transaction (which we got a email stating it was cancelled). We have never had the funds returned to us. We have filed complaint with Paypal and they say the tickets were delivered even though they weren't and we were never given a refund. This company is crooked. We are still fighting but it shouldn't be this difficult when THEY sent us that it was cancelled. Double check before you buy tickets and don't use this company! I would give it 0 stars if it let me!

I purchased 3 tickets to an event coming up in Sept., 2022. I was traveling with someone in a car, on my cell phone. I was originally on Ticketmaster's website and having trouble and somehow wound up on Ticket Fulfillment Services LP website. The first thing I noticed was "tickets selling fast" and "buy now". So I felt pressured to buy the tickets because my friends were counting on me to get them. I was concerned about the high fees but bought them anyway through PayPal. The next day, just out of curiosity, I went on my Ticketmaster account to see how many seats were still available. I was shocked and dismayed to see so many seats open! There were lots of BETTER seats selling for lots less money! So I tried to get a refund, which is not possible. Then I tried to dispute my case with PayPal, only to be denied. PayPal must be in cahoots with this company (they may be getting some of the exorbitant fees!). I even called customer service again to see if I could resell my tickets on their platform, only to be told I couldn't, and was given some very weak reasons why I couldn't. Of course I was told I could try another platform! What?! I wish I would've researched this because I definitely would not deal with a company that has SO many complaints, including with the BBB! I will be making a complaint with BBB, also. The only decent thing I can say is that when I called, the agents were very nice. John found a typo with my email and corrected it. I guess I never would've gotten my tickets, otherwise! They have no idea for what kind of company they are working, only saying what they were trained to say. This is a hard $546.70 lesson to learn, but I have definitely learned! PLEASE don't buy tickets from Ticket Fulfillment Services, LP! What's the LP stand for anyway?

I purchased two concert tickets from Ticket Fulfillment Services LP in Jan 2020. The canceled was canceled and the venue returned the money to the ticket issuer in Oct 2020. Ticket Fulfillment Services has refused to refund my money despite my several attempts. I have filed a complaint with the Illinois Attorney General and BBB about Ticket Fulfillment Services practice.

I had to call PayPal a few times but they finally refunded my money. What worked for me was telling them to look up the company on the BBB. They have an 'F' rating and hundreds of complaints. The PayPal operator I was speaking to put me on a brief hold. She spoke to someone then came back on the line, acknowledged that they have many complaints about this company in the system. She even said it is a "scam" and that they would refund my money. $567 was returned to me.

What can be done to stop this scam... or at least to get restitution? I lost $400. You can only communicate with them by SMS and all they can say is "all sales are final." I put a dispute in with PayPal, but it seems inevitable that they will not help.
If anyone knows any way to fight these guys and get money back from them, please post it! Or if there is a class action law suit then I am all in!

This company robbed me too. No response from customer service, PayPal is riding shotgun on this crime spree.

I too was ripped off by Ticket Fulfillment Services LP. I was somehow referred to TFS by Ticketmaster. And if you think PayPal is a safe way to pay, think again. PayPal is fully aware of the scam, but they continue to pay the scammers, even though they know for certain that they are a rip-off company. They don’t warn their own customers at all about the fraud. PayPal Community is full of complaints about TFS AND PayPal who doesn't back up any of their customers who have been ripped off.
Ticket Fulfillment Services LP sells tickets they don't have, and they pocket their customer’s money. I purchased $840 worth of Hamilton tickets for September 10 and the Pantages Theater. Their total with tax and "handling fee" was $1,189. An absurd handling fee. Once the tickets are ordered, tough luck if you don’t like the fees. PayPal happily pays them with your credit card. When they emailed my digital tickets, I got a URL that said "My tickets were sent to and accepted by another email address." What? Of course, I had them resend the URL. I was sure it was a mistake. When I opened the new URL, I got the exact same message.

I called Ticket Fulfillment Services LP, their phones are blocked… due to Covid, of course. I emailed again, with no response. I did chat with an agent, who said it would take 4-5 days to find my tickets. He would get back to me. I asked him why he didn’t simply have it on his computer, but he just didn’t. My chats were blocked after my first chat. Their computer didn't recognize my case number, email address, or zip code. When I notified PayPal about the scam, I was sure they would back me up. But they didn't. They allowed the payment to go through because they said I “got my tickets”, which I didn’t. I called PayPal and told them I had no tickets. They re-opened the case and turned it down a second time. I called them and asked to speak to the committee head who ruled on challenges. She re-opened the case and said she would talk to the company, and get back to me. Why would she do that, as I never received my tickets? And, as expected, PayPal ruled in the scammer's favor again! They never discussed with me or asked for my evidence, of which there were tons. September 10 and Hamilton came and went, and I was never communicated with or sent actual tickets by Ticket Fulfillment Services LP.

After doing a bit of research, I found dozens of complaints connecting PayPal and Ticket Fulfillment Services where PayPal didn't support their customers. (See PayPal Community) PayPal is not a safe payer like most people think. On all three challenges, PayPal told me I received the tickets that I did not receive. They never looked at my evidence. They believed the thieves. They are as bad as the con artists.

If you Google Ticket Fulfillment Services LP you will see pages of sites that each have dozens to hundreds of people who have been ripped off by them. Better Business Bureau has over 500 complaints about Ticket Fulfillment Services LP and they are F-rated. How did I get them in the first place? I went to Ticketmaster to buy tickets and was referred to Ticket Fulfillment Services LP. Here is the link to "my tickets". I’m certain they leave it on so they can use it multiple times to rip off multiple suckers.

https://www.ticketmaster.com/member/transfer?v=lNNUi_cPLzUsQTfnQrpvndqwlUD8P_oZ9...⇄ />
I made a short video on my experience with this scam: https://youtu.be/oEHN2RvAZF4 Ticket Fulfillment Services LP has been ripping people off for more than six years. They should be arrested and stopped. Obviously, PayPal has no interest in stopping them. Are they in on the cut?

We were made to believe the site we were buying from was TicketMaster and even purchased additional insurance. As of today, the event is requiring full vaccination two weeks prior to the event which is tonight. I called Radio City Music Hall and was told they are fully refunding tickets, including fees, to attendees that do not meet the vaccination requirement, but this is when I found out that the tickets can only be refunded to the original purchaser, who was apparently some guy who resold the tickets on this fraudulent site. I have spent 4 hours on the phone and have yet to be able to speak to a person. I would recommend that NO ONE buy from this site EVER. Additionally, after finally tracking down the company that sold the tickets found tons of reviews, even from the BBB, stating that the company is a scam, most tickets are fraud, and many many people are out the money they spent on shows. I too will report this to the BBB and anyone I know. It is a complete scam.

I purchased tickets for a concert on June 14, 2020. Initially, I was notified that the concert was postponed and not cancelled and thus ineligible for a refund, I waited to see when the next concert was scheduled for my venue. I checked the concert dates approximately one month later and found that there were no concerts reschedule over the next year. I contacted my cc company to dispute the charge. After their investigation, Ticket Fulfillment responded, that all sales were final and because I did not contact them directly, they would not issue a reversal. I was unable to locate their customer service number. When you initially call in, there is not an easily navigated system to contact customer services. The options are based on purchasing new tickets, venue information, pricing etc. I again contacted my cc company for another dispute. Following that investigation, Ticket Fulfillment again refused a refund and again said, I did not contact them, but this time added "to discuss a reversal". In that paperwork, I was able find the customer service number. Following my conversation with the first rep., I was disconnected. I called back in and was told a "special team" was reviewing my request. The rep said she would check with the team. When she returned to the phone, she said there was an open dispute and they would not refund any money. I told her that the dispute was closed and that they had again refused the refund and that the cc company said to contact them for a mutual resolution. Her response was then that was the answer and I should contact the cc. I offered a resolution but she replied for me to contact my cc. I can understand sales being final if I decided that I did not want to go. But as this was a governmental action by the State of Texas due to Covid, there should be some sort of resolution EVEN if I contacted my cc first. Buyer beware

The concert for which I purchased tickets was cancelled due to COVID-19 and was NOT rescheduled. I requested a refund via email (They will not answer the phone and the automated service does not even work.) and was told I would not receive a refund but would be given a 120% store credit. I do not want a store credit. I want a refund. There are no events the rest of this year to attend, anyway, to use store credit! Basically, this is stealing. I paid for an event that did not happen. Somewhere, someone is holding onto $466.74 that does not belong to him/her/them. This is bad business and morally wrong!

Thank you for reaching out to usAt Ticket Fulfillment Services, we value our customer's purchasing experiences and would like to take the time to address Ms***’s concernsMs [redacted] claims that her daughter believed she was purchasing through the website of the venue, or of the event itselfHowever, it should be noted that our web address and branding are intentionally different from these other sitesTicket Fulfillment Services is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, "We are a resale marketplace - Prices may exceed face value - This site is not owned by any venue." Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce the “all sales are final” policy that was agreed to by the customer prior to purchaseSimilarly, with regard to Ms***' statement regarding the "face value" of the tickets that her daughter purchased, it should be noted that all ticket prices are set by the individual sellers, not by our companyThis fact is explained clearly throughout the purchase process, including a notice on every ticket page and a bold-text note at checkout that states: "Please note: We are an independent resale marketplaceTicket prices may exceed face value." When Ms***' daughter selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bold textMs***' daughter was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bold-text message “All sales are final.” At this point, she was also presented with the message “I agree to the sales terms and conditions above,” and a check box that she selected in order to continue with checkoutDuring this process, Ms***' daughter saw an even more in-depth order summary that displayed the quantity and prices of her tickets, delivery and service fees, and the total chargeOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” We have fully adhered to our sales terms and conditions by delivering valid, authentic tickets which Ms [redacted] received via UPS on July 2, We have been in contact with Ms [redacted] in an attempt to offer a resolution to this issue, but Ms [redacted] declined a resolution at that timeIf Ms [redacted] would like to discuss a resolution or any additional concerns, we encourage her to contact our customer service management team; as it presently stands, we consider this matter closed Regards, Ticket Fulfillment Services

Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Mr***'s concernsWe should explain that Ticket Fulfillment Services is a fulfillment service that fills online exchanges, including Online City Tickets, which means we do not own or generate tickets-instead, we facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site Is not owned by any venue."Mr [redacted] has stated his order total for two tickets was $when in fact that was the price per ticketWhen Mr [redacted] selected his tickets, he was taken to our checkout pageFrom there, he was directed to review his itemized order breakdown, which clearly displayed the price per ticket($each), all fees($35}, and the total price (2690.35) in bolded textThen, Mr [redacted] was directed to review our terms and conditions-visible in a text box below this order total-and presented with the bolded message "All sales are final." At this point, he was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order summary above," and a check box that he needed to click to continue with checkoutBelow this check-box, another message was displayed that read: "By clicking 'Place Order', your credit card will be charged $2690.35, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." By checking this box, Mr [redacted] signified his acknowledgement of the total price, our sales terms and completed his order.Our sales terms, including our "all sales are final" policy, are disclosed throughout the purchase process including the statement displayed at checkoutAdditionally, all sellers on ou r site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsWe have attempted to contact Mr [redacted] at the number he provided when placing the order in order to find a resolution but have been unable to reach himIf Mr [redacted] has any further questions or concerns, we welcome him to contact us.Regards,Ticket Fulfillment Services

paid for 100$ ticketsripped offI called them and tried to negotiate with themI was unsuccessful in doing thatBuyer bewareDo not use them!!!!

Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Mr [redacted] 's concernsWe should explain that Ticket Fulfillment Services is a fulfillment service that fills online exchanges, including Tickets-Centercom, which means we do not own or generate tickets-instead, we facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We display secondary market ticketsThis site is independently owned and operated and is not affiliated with any official box office or official website."Mr [redacted] is claiming that s his order total for four tickets was $when infact that was the price per ticketWhen Mr [redacted] selected his tickets, he was taken to our checkout pageFrom there, he was directed to review his itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in balded textThen,Mr [redacted] was directed to review our terms and conditions­ visible in a text box below this order total-and presented with the balded message "All sales are final." At this point, he was also presented with the message "I agree to the sales terms and conditions Below this check-box, another message was displayed that read: "By clicking 'Place Order', your credit card will be charged $942.95, which includes ticket, service, and delivery fees.'' This notice was followed by a button labeled "Place Order." By checking this box, Mr [redacted] signified his acknowledgement of the total price, our sales terms and completed his order.Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase process-from a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USO)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsIf Mr [redacted] has any further questions or concerns, we welcome him to contact us.Thank You

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Ticket Fulfillment Service and would like to take the time to address Ms [redacted] ’s concernsIt should be noted that Box Office Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersTicket Fulfillment Service clearly labels itself as an independent company and a secondary marketplace that simply connects sellers of event tickets with customers looking to purchase those ticketsThe nature of our business is transparently described throughout our site and is clearly stated at the bottom of each page as well as our sales terms which are shown at checkoutIt states "We are a resale marketplaceOur price depends on the market price, which may differ from the price printed on ticketThis site is not owned by any venue." Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds Ticket Fulfillment Service operates our own highly-regarded customer service department which is available to resolve any and all issues that our customers may encounter, with contact information on both our webpage and every correspondenceWe encourage Ms [redacted] to utilize this resource for any additional concerns, but as it currently stands, we consider this matter closedRegards,Ticket Fulfillment Service

Revdex.com: For some reason I was unable to view the cost of the tickets and the additional charges before submitting my payment My wife has tried to contact the above named business by phone and e-mailSeveral days ago we did receive an e-mail saying a representative would be contacting us soonSo far, no contact We attempted to contact the company to let someone know that we were unable to print the tickets We were looking for some kind of help to be able to print No one was available on-line or on the phone I believe that the company has a professional, as well as, an ethical responsibility to provide complete service Because service was not provided and there was no way for us to even use the tickets, I feel they have a responsibility to refund the funds in total I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below

Ticket Fullfillment Services has contacted Ms [redacted] and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf Ms [redacted] would like to attend another live event in the future, or if she has any questions about an order or our website, we welcome her to reach out to us