Timeshare Exit Team

Subject: Complaint [redacted]I wanted to update you on the status of my Timeshare Exit Team complaint. Business Name: Timeshare Exit TeamAddress: Lynnwood, WA 98037Phone: (855) 207-2722The company has expeditiously resolved my complaint and refunded me my entire amount I paid them please update...

my complaint.Thank you.[redacted] 
[redacted]

We have discussed the nature of the complaint with the customer directly and agreed upon a satisfactory resolution to these concerns.

We have contacted this customer on 6/28 after receiving their complaint to try and discuss her concerns further. We left a voicemail with the customer and are currently waiting to hear back.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Payment has been offered but no funds have been received and based on the track record of this entity this could yet be just another standard technique to avoid fulfilling their obligations.    I will accept the request and mark this complaint as resolved once I have received the refund that I am due under the terms of the contract. Until such time as I receive monetary consideration,  my complaint remains as it was originally posted.

We have reached out to the customer via phone and email to address and resolve this complaint. We have left voicemail as well as a followup email after failure to connect with the customer. We remain committed to resolving this complaint in a satisfactory manner.

Revdex.com:
Of course this business has mentioned the most recent communications in its response as well, they have been much more responsive since this complaint was filed.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have spoken to the customer regarding her concerns and communicated the fact that we have successfully obtained an exit opportunity for her timeshare. The exit documents have been sent to the customer, and once executed and returned her case will be finalized.

Our Customer Relations team has been in contact with this customer in regards to her refund request. The customer is aware that we will be updating her regarding that request, and all other options once determined.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have reached out to the customer in an effort to resolve the concerns presented in the complaint. We believe this call was a good opportunity for both parties to get on the same page and clarify the issues presented. We will continue to keep the customer informed of the progress on the case as it...

happens.

We have emailed the customer to let them know that the exit letter was on the way, and it was mailed to the customer on 6/1.

Our Customer Relations department as well as our CEO have been in contact with this customer and together agreed on a resolution for this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The client was contacted same day that this complaint was filed. Client made requests for refund and records to be delivered on 2/10, but did not arrive at our office. Multiple communications from the client since regarding the finalization of their exit. An exit has been secured for the client, but...

is contingent upon the client delivering a fee and original notarized documents to the timeshare. The original deadline of 1/31 was not met, but we have successfully had the deadline lifted by the timeshare for the clients convenience. As of today, we are aware and mindful of the clients frustrations, have responded and communicated when requested, and look forward to helping them with these final few steps to finalize the exit of their timeshare. As of 5pm close of business 2/15/17 the client has communicated a desire to continue to work with us through the final stages. Client should contact their last point of contact if we can be of any further assistance while waiting for the timeshare to provide the client with the needed details for payment and needed documents.

Complaint: [redacted]
I am rejecting this response because:
No one has attempted to call. Nor has anyone left a voicemail message with a return phone number to callback. Phone is on 24/7. They are welcome to call me from monday to friday 8am-5pm. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Sorry if this is duplicated as I originally heard of the complaint from an employee who also received this.
We were in contact with the client literally yesterday. In that conversation ownership was able to inform the client of our next steps and promised them a follow up call in a few...

days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if the follow through occurs as explained in their email chain of 3/31/17.
Sincerely,
[redacted]

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We were able to contact the customer and speak with her regarding her concerns with the ongoing credit repair process. She has been made aware of the expected timeline,...

and been given the direct contact information of one of our supervisors should any further concerns arise.