Timeshare Exit Team

After review, the Executive Team has determined that this customer is only months into our month contractA member of our team will reach out once the refund request has been fully reviewed

Complaint: ***
I am rejecting this response because:they did not contact me on 5/What are they doing in terms of late feesAnd getting my exit as they guaranteed? I reject any forclosure/damage to my credit caused by there misleading represantative back in Timeshare Exit Team has caused further more a financial burden and high level of stress by failing to take full responsability on loop holes in the way they present their service and treating my caseThe owner himself admited to having loop holes and one of them allowing their reps to tell customers not to pay.
Sincerely,
*** ***

The timeline the customer outlines is correctWe believe that the cause for concern from the client was due to premature communication from our operations departmentWe accept responsibility for this confusing introduction to the resorts exit offer. A guaranteed exit was obtained from the
resort upon payment of the resorts proposed settlement fee to be paid directly to the resortThe transfer process was through the resorts preferred vendor who is not part of Timeshare Exit Team or its parent company *** * ***. Upon learning of the clients concerns, management contacted the customer and reached an agreed upon resolutionThe client was refunded as requested, despite an exit opportunity having been obtained

We will continue to remain in contact with this customer throughout the duration of his exit, and are always available should further concerns arise

We spoke with the customer with notice that the refund was approved and that we would be sending the check outThe check was mailed out with tracking indicating it would be arriving today,

Complaint: ***
I acknowledge the response but do not want to accept the response because I asked for and was told I would receive a full refundWhile I believe the company's promise, I will not close the complaint until I receive the actual refund checkAt that time, I will close the complaint
Sincerely,
*** ***

We have spoken to the customer about this matter and reached a positive resolutionThe customer has been successfully exited from the timeshare and has received the proper documentation

Our Customer Relations team has reached out to the customer to find a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am
rejecting this response because: while I have provided the notarized documentation they requested and followed up with an email 3/27/requesting answers on the finalization and timeline of the exit, I have heard nothing. Communication from this company to their client is extremely poor. I'm still in limbo
Sincerely,
*** ***

This customer's Account Coordinator has been in communication with the customer regarding his concerns about his exitHe has requested a notarized document confirming the proposed resolution, which is currently being reviewed and approved by our Executive Team

We have reached out to this customer with a resolution

We have reached out to the customer to resolve the complaintWe have updated the customer on the current state of progress as we continue to move forward with the exit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

After reviewing the circumstances of this customers file, Management will be refunding their exit fee in full

After reviewing the details in this case, our management team decided to issue a full refund to the customer

We have reached out to the customer informing them that our team is reviewing the full status of the complaint historyWe will be reaching out further to satisfy and resolve this complaint and reach an amicable resolution

Complaint: ***
I am rejecting this response because:The agreement states that it MAY take up to months to complete the exitIt does not say that it HAS to be months to completeSeveral months went by with no action on their part I did not get any updates as to what was going on if anything. This is totally unacceptable
Sincerely,
*** ***

As we continue to work towards a successful exit we have reached out to the customer to clarify the need for us to receive documentationThe customer has previously agreed to provide this documentationWe were unable to speak with the customer and a voicemail was left