Timeshare Exit Team

Complaint: ***
I am rejecting this response because: I am awaiting to see results What was accomplished since my
complaint filing could have easily been accomplished earlier and initial fees paid entering contract should have satisfied a complete exit They are still discussing additional $2,and possible days until conclusion which is far outside the constraints of contract signed and expectations initially discusses
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Whilst the business has contacted us, they have not addressed the original complaintThis is despite the fact that Christina C*** from the customer relations department stated on June 21st that she would be managing our case directlyIt appears as though there is no direct communication between the departments at Timeshare Exit Team.
Sincerely,
*** ***

We have issued this customer a full refund and they have acknowledged that they are satisfied with the resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey are giving me a full.refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: There was
only a partial resolution. The company dragged their feet after I asked for a refund so they could say they had a successful exit. The only reason we got an exit was because the resort sold our property and it changed ownership. We had paid for half of it before we went through the very costly process with The Timeshare Exit Team that took and a half years. They said it would take approximately months. They used the previously mentioned process to cheat us out of half of our money when they did a total of NOTHING for us!! Keeping $for doing nothing is NOT a resolution!!!
Sincerely,
*** ***

Our Customer Relations Team has reviewed this customers file and is reaching out to discuss their concerns in more detail

Our Customer Relations department has spoken to the customer and after
gaining a better understanding of their concerns, have put his file in review
with our Executive team

A company executive has reached out to the customer, and has executed a refundNo response has been received, but we have fulfilled every request on this complaint and consider it resolved

This customer has been contacted and we have addressed her questions regarding the finalization and timeline of her exit .We are now waiting for the timeshare to process the needed documents, then the exit will be completed

Our records indicate that the desired documents were delivered to the customer at 11am on 3/8/via Priority Mail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Satisfactory resolution was ONLY brought about by my rejection of inadequate offers and my insistence over an extended period of time that the company follow their own contract and guarantee.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have spoken to the customer regarding his refund request, and have
routed the file to our management team to reviewWe will let both the Revdex.com and customer know as soon as an update is available

We have reached a resolution with the
customerWe have mailed all necessary items on 3/7/If the customer does not have this in hand as of the deadline for this response (today, 3/9/18), we respect the desire to keep this avenue openWe will consider this complaint resolved once the customer has received everything in hand

Our Executive Team has spoken with the customer and worked with them to find a suitable resolution to resolve their complaint

Complaint: [redacted]
I am rejecting this response because: I was told that the process would be completed in three to eighteen months. If you look at there website they state this in writing. They took twenty one months and two weeks. I was not kept informed as to the progress of the case. When I called my representative I was told my asking for information would impede the resolution of the case. I was lied to by the Exit Team in that they would tell me the case was almost done. The cost for this mistreatment of a client was $5980.00. Their offer of $500.00. is an insult for all the trouble I went through. Marriot was constantly harassing men for the maintenance fees. I asked the EXIT TEAM for help and they threatened me with a slow down of the case. The Exit Team treated me Very Unprofessionally and the insulted me with a $500.00 offer. If this is the best that the customer relations office can do then they need to reevaluate their process. Is there anyone that I can correspond with within the Exit Team for a resolution?
Sincerely,
[redacted]

Our Customer Relations Department has been working directly with this customer and we appreciate his patience throughout the file review process. At this time we have reached a mutually agreed upon settlement with the customer and will continue to remain in contact until everything is finalized.

Our Escalations Department is working to contact the customer for clarification and to support their concerns so that we can help resolve them. We will update the complaint once we are able to contact the customer.

We have been in contact with the customer and have reached a resolution.

Complaint: [redacted]
I am rejecting this response because: They have still not resolved my problem. They did call me and indicated they would look into the situation to see if it could be resolved.  
Sincerely,
[redacted]