Timeshare Exit Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is irritatingly agreeable to me.
Sincerely,
[redacted]

We have attempted to reach out to the customer to resolve this situation. A voicemail was left as well as a follow-up email. We look forward to connecting with the customer to resolve this matter properly.

The customer has been contacted regarding this complaint and informed that our Customer Relations department is currently reviewing their file to determine next steps. An update will be provided to both the customer and the Revdex.com as soon as a finalized resolution has been reached.

We have spoken to the customer via phone on 4/17/and understand
that he would like a complete refundOur CEO has the file and is currently
reviewing the case so we can provide a resolution for this customer as soon as
possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Business is to report back to me within 2 weeks to update me on our case.
Sincerely,
[redacted]

We have spoken to the customer, who has decided to discuss the chosen exit opportunity with family. We have a scheduled follow up with the customer on 10/31.

Our Executive Team has reviewed the specifics of this customer's case and have resolved the situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer has been contacted and we are awaiting response. A resolution has been presented to their request.

Complaint: [redacted]
I am rejecting this response becauseno one from...

this org has spoken to me. The only communication has been via email, where they keep returning with no commitment to provide the full refund. The refund request was made 13/03/2017, 2 full years after signing on with the organization. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

After an additional file review, our Executive team has issued a full refund to this customer.

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Based on the work that has already been done on this customers file, we have issued a partial refund to the customer. He is aware of the refund and knows to expect a...

reimbursement check in the mail.

We have contacted the client to present a resolution to the complaint. The client is out of their timeshare and we have presented a resolution offer to the client that has been accepted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer's request is still in for approval from management as we verify the nature and details of the complaint and exit in question.

Complaint: [redacted]
I am rejecting this response because:  This is the same tactic the business has used for...

several months.    They send me form emails.  Then indicate they will honor their commitment.   Then send another email that attempts to recharacterize their "money back guaranteee" which is clearly stated in the agreement I signed with them. I absolutely do not accept their response.    They need to be held accountable.
Sincerely,
[redacted]

We have reached out to the customer to discuss an appropriate resolution. A course of action has been agreed upon and the customer will be notified by our team when we send appropriate items finalizing the resolution.

We have discussed the nature of the complaint with the customer directly and agreed upon a satisfactory resolution to these concerns.

Subject: Complaint [redacted]I wanted to update you on the status of my Timeshare Exit Team complaint. Business Name: Timeshare Exit TeamAddress: Lynnwood, WA 98037Phone: (855) 207-2722The company has expeditiously resolved my complaint and refunded me my entire amount I paid them please update...

my complaint.Thank you.[redacted] 
[redacted]