Timeshare Exit Team

Customer was contacted an updated on the current status of the caseThe process and progress were explained in an effort to clarify and bring about a resolution

The customer has been contactedWe are continuing to work on the customer's exit as determined through all previous written and verbal communicationWe will continue to inform the customer of the status of the exit as it progresses

The complaint has been satisfactorily resolved

We have let the customer know directly that we will be refunding her exit fee in full, and mutually agreed that this complaint is resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have connected with the customer to better understand the nature of the complaint and to reach a satisfactory resolutionWe learned that there was a miscommunication on behalf of our team that left the customer rightfully confusedThis has been rectified and the customer has agreed to our
offered resolutionWe are grateful for the feedback and detail provided by the customer on this matter

As of Jan 22nd we have reached out to the customer to offer a resolution to the above complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
James L***

We have been in contact with the customer in hopes of reaching an appropriate resolution to this complaintWe will respect the customer's wishes to keep this and any other lines of communication open during this process as we get feedback from management on the status of this resolution

Complaint: ***
I am rejecting this response because: The business has yet to resolve this request for refundI also inquired to Timeshare exit team about the fee required by *** *** to exit the timeshare and they responded with $I contacted *** *** loss/mitigation team and they actually charge $Further deception by timeshare exit team.
Sincerely,
*** ***

Our Executive Team has been given this file for reviewWe will update both the Revdex.com and the customer as soon as a resolution has been determined

Complaint: ***
I am rejecting this response because:e: case *** I have not yet received a fully paid time exit document from this company even after paying in February $for completion of this exitI gave my discover credit card to pay this amount as a rep said it was necessary to give this amount to royal resorts to finish the exitAlso, each time I call someone might be told to block my home number after I wait to speak to someone there or I hear a click It might be a coincidence but each time I call from my home number or from another number the call seems to be blocked and I cannot take care of this matter of getting a final exit from royal resortsPlease can someone from Revdex.com contact time exit get them to send me a final payment made and final exit from royal resorts.Thank you *** *** *** -please let me get a final exit document from royal resorts and a fully paid statement with description of how things were done
Sincerely,
*** ***

We have been in contact with the customer regarding their complaint, and discussed a potential resolution that is currently being reviewed by our management team

We have reached out to this customer multiple times over the past week to hear about their concerns directlyWe have been unable to receive a phone call or email back with the needed information to assist
The customer has also received multiple communications from their Account Coordinator
concerning the complaints that they are receiving communications from collectionsOur efforts to follow up on this would allow us to help stop the harassing of the collections agency, but without a response and the necessary docs we are unable to help
We ask that the customer call our corporate office at 425-415-to verify the email and phone on their account are the most up to date and preferred points of contactAt that time they should also schedule a time to speak with their Account Coordinator so we can hear their concerns and address them directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have not yet received
their offer but I did accept it in an email response to their representativeHopefully, this will be finalized soon
Sincerely,
*** ***

From: *** *** [mailto:a***@***.***] Sent: Thursday, October 12, 4:PMTo: ***plaints Subject: Re: You have a *** message from the Revdex.comThe problem has been resolved.Sent from my iPhone

We received necessary documentation from the customer on Jan 30, 2018, much of which was blank, or states that the customer can't remember specific detailsThe customer was informed that there wasn't enough there to build a case onWe are currently working to see what options can still be taken to
move forward with an exit

We have attempted to reach the customer via phone, and have left a voicemailWe will continue to reach out to ensure we get in touch with the customer to resolve this matter

Complaint: ***
I am rejecting this response because: the company has had my case and all information approx months and has has all necessary informationThey asked me to respond to an outside 3rd party in which I am not obligated to doI have asked several times for a refund as they are well beyond any obligation timeThey apparently can not complete their obligations and need to honor my requestI have requested this several times and they will not answer my calls or emailsWhuch I have record of all communications
*** ***/***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided they complete the exit prior to 12/31/Otherwise I will submit a new complaint.
Sincerely,
*** ***