Timeshares By Owner Reviews (%countItem)
Timeshares By Owner Rating
Address: 5900 Lake Ellenor Dr STE 260, Orlando, Florida, United States, 32809-4618
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I was very happy that Peter was able to find the property that I wanted to rent at the price that I wanted to pay. I would use him again.
Many thanks go out to Donna B for her favorable comments regarding the services of the Timeshares By Owner Concierge Department, and most especially her comments regarding Concierge Representative, Peter H. I'm glad that we were able to find a timeshare rental for Ms. B. If anyone wants to rent out a timeshare with accommodations that are generally better than any hotel, they should call the Timeshares By Owner Concierge Department at toll-free (888) 364-9212. -- Kevin W, Vice President, Timeshares By Owner
I was very happy that Peter was able to find the property that I wanted to rent at the price that I wanted to pay. I would use him again.
Many thanks go out to Donna B for her favorable comments regarding the services of the Timeshares By Owner Concierge Department, and most especially her comments regarding Concierge Representative, Peter H. I'm glad that we were able to find a timeshare rental for Ms. B. If anyone wants to rent out a timeshare with accommodations that are generally better than any hotel, they should call the Timeshares By Owner Concierge Department at toll-free (888) 364-9212. -- Kevin W, Vice President, Timeshares By Owner
GiGi was a great help finding me the perfect place to stay. I knew it was close to my vacation and was worried I wouldn't get something I was looking for at a decent price. But she made it happen. She was very professional at all times. And worked with me via emails when I was unable to answer her phone calls do to me being at work. Very prompt as well. I will be calling/emailing her for my future vacations as well.
It is never often enough that someone will actually take the time to compliment one of our representatives for the services that we have provided. Thanks go out to Christyl C for actually taking the time to compliment Gigi in the Timeshares By Owner Concierge Department. If anyone wants to take the vacation of a lifetime in luxury accommodations at a lower price than most any hotel, they should never hesitate to call the fully staffed Concierge Department at toll-free (888) 364-9212.
Thank you!-- Kevin W, Vice-President, Timeshares By Owner
GiGi was a great help finding me the perfect place to stay. I knew it was close to my vacation and was worried I wouldn't get something I was looking for at a decent price. But she made it happen. She was very professional at all times. And worked with me via emails when I was unable to answer her phone calls do to me being at work. Very prompt as well. I will be calling/emailing her for my future vacations as well.
It is never often enough that someone will actually take the time to compliment one of our representatives for the services that we have provided. Thanks go out to Christyl C for actually taking the time to compliment Gigi in the Timeshares By Owner Concierge Department. If anyone wants to take the vacation of a lifetime in luxury accommodations at a lower price than most any hotel, they should never hesitate to call the fully staffed Concierge Department at toll-free (888) 364-9212.
Thank you!-- Kevin W, Vice-President, Timeshares By Owner
Peter did an excellent job in getting us accommodations at a resort we requested.
Process was quick and easy.
Ken
It is never often enough that someone will actually take the time to compliment one of our representatives for the services that we have provided. Thanks go out to Ken C for actually taking the time to compliment Peter in the Timeshares By Owner Concierge Department. If anyone wants to take the vacation of a lifetime in luxury accommodations at a lower price than most any hotel, they should never hesitate to call the fully staffed Concierge Department at toll-free (888) 364-9212.
Thank you!-- Kevin W, Vice-President, Timeshares By Owner
Peter did an excellent job in getting us accommodations at a resort we requested.
Process was quick and easy.
Ken
It is never often enough that someone will actually take the time to compliment one of our representatives for the services that we have provided. Thanks go out to Ken C for actually taking the time to compliment Peter in the Timeshares By Owner Concierge Department. If anyone wants to take the vacation of a lifetime in luxury accommodations at a lower price than most any hotel, they should never hesitate to call the fully staffed Concierge Department at toll-free (888) 364-9212.
Thank you!-- Kevin W, Vice-President, Timeshares By Owner
As confident as the sales people were that we'd be able to get my timeshare rented or sold, they have been COMPLETELY unsuccessful in the last 18 months - I've received 0 offers. However, representatives from the company keep calling me back to offer me much more expensive "opportunities" to market my timeshare. After 18 months, 0 offers, and about $2,000 that I've already paid, why would I give you MORE money? This company hasn't done what they said they'd be able to do. Very frustrating!
Dear Mr. C,
Your email address does not match up to any client of Timeshares By Owner; however, based on the timeframe you have referenced in your comments, I believe that you are marketing 15,000 Diamond points with our marketing program. It appears that you have received just one offer on your Diamond points. I will go ahead and work with our Concierge Department and see if I can direct some offers your way, as we always have people interested in properties that carry Diamond exchange opportunities.
Though it does not appear that we have found a successful renter or buyer for you, we do generate more than $10 million in transmitted offers on a monthly basis and we are able close on transactions all the time. I will have someone from our Client Services Dept contact you. For an update anytime, you can call our fully staffed Client Services Dept at toll-free (888) 402-0280 or (888) 707-8463. Yours Truly, Kevin W, Vice-President, Timeshares By Owner
As confident as the sales people were that we'd be able to get my timeshare rented or sold, they have been COMPLETELY unsuccessful in the last 18 months - I've received 0 offers. However, representatives from the company keep calling me back to offer me much more expensive "opportunities" to market my timeshare. After 18 months, 0 offers, and about $2,000 that I've already paid, why would I give you MORE money? This company hasn't done what they said they'd be able to do. Very frustrating!
Dear Mr. C,
Your email address does not match up to any client of Timeshares By Owner; however, based on the timeframe you have referenced in your comments, I believe that you are marketing 15,000 Diamond points with our marketing program. It appears that you have received just one offer on your Diamond points. I will go ahead and work with our Concierge Department and see if I can direct some offers your way, as we always have people interested in properties that carry Diamond exchange opportunities.
Though it does not appear that we have found a successful renter or buyer for you, we do generate more than $10 million in transmitted offers on a monthly basis and we are able close on transactions all the time. I will have someone from our Client Services Dept contact you. For an update anytime, you can call our fully staffed Client Services Dept at toll-free (888) 402-0280 or (888) 707-8463. Yours Truly, Kevin W, Vice-President, Timeshares By Owner
I believe Timeshare by owner misrepresented themselves,Lied and used shade sales practices to extort more and more money after the original agreement
I call Timeshare by Owners at the beginning of April 2018, We agreed to sale my two timeshares and to rent out the existing weeks that I have available.Me and my wife were told 90 Days tops we would see results' price paid 999.00 and 1000.00-total=1999.00. after 90 days no results and communication stopped from original sales person Pasha Simmons Richardson. Around The end of June 2018 I received a call from a person name Eric He informed me he was Pasha manager and He was taking over my account.Eric said after reviewing my account he had a better offer that would grantee the sale of my properties and he could also recoup the 1999.00 I had paid on the first contact, since they had be on the market for a long period with no action. The only catch was he needed an additional 2,377.00 and I would receive over Forty thousand dollars from the sale of the timeshares plus my initial investment OF 1999.00. I payed him the 2, 377.00 and after several weeks I called Him and each time he gave me the same answer. (Be patient some will happen soon).July, August, and September went by no results and no calls unless I call to ask if there was any progress. Then around the the second week of October I received a call from a person who introduced himself as Mr Price? He said the was one of the directors from the main office and was taking over my case and would introduce me to someone who could help me with the sale and rental of my Timeshares.He said I would be getting an E-mail explaining the details. ( no e-mail came) Shortly after a person who introduced as Mr R ? came on the phone. proceeded to tell me he could guarantee
the sale of my properties but I would have to pay the back-end closing cost from the sale of the property. The amount be said would be about or approx.4,700.00. I told Mr. R I don't have anymore money to give. I explained He was offering the same thing I just paid Eric for three months earlier. After a long discussion Mr. R said let me talk to my boss and let me see what we can do since you already paid 4,376.00. I asked Mr. R to sent me something in writing and he responded,only if I give him my credit card number.He came back to the phone and said he could do it for a additional 1800.00 dollars. I said again I don't have anymore money to give. He remarked I was stupid to pass up this deal. I asked him again to send me something in writing. he stated again only if I give him my credit card number. I said no again , and he hung up the Phone. I immediately call Eric and he call me some time a couple days latter.
I told him of the call I had received and he said he checked his files and there were no notes on any one taking over my case. The number where Mr R called came from is Phone 321-329-3120. I looked the number up on the web and it came from someone at - Timeshare By Owner. A week latter I received another call from someone from Timeshare by Owner with same sales pitch, I was driving at the Time, the person called me, they started calling me by using the wrong name before correcting themselves. I told them I could not talk at the time. My wife was present during these conversation and can verify these are true statements because all conversation were on speaker phone.
I would like all money paid to be refunded.
See Attached:
* and/or Audrey *** ever have any questions in reference to their marketing, either one of them should not hesitate to call our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. I may also be personally contacted via email at [email protected].
November 8, 2018
***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750
Re: Case #***/***--Client ID #***
Dear Ms.,
I am in receipt of the recent complaint filed with your office by***. Our records indicate that*** and Audrey *** have been clients of Timeshares By Owner since April 4, 2018 with marketing for their Alpine Club and Festiva Orlando Resort timeshares in Austria and Florida respectively. Mr. originally purchased marketing from Timeshares By Owner in the amount of $1999 (two separate contracts for $1000 and $999 each) to advertise his timeshares on our website and in our walk-in offices. Mr. subsequently purchased marketing on June 30, 2018 to advertise the same timeshares in our Timeshare Trader Magazine in the amount of $2377 (two separate contracts for $1377 and $1000 each). Each time Mr. purchased our marketing, before we could accept his fees, contracts were signed. The contracts included the fact there is a ten-day cancellation timeframe and as with all clients, we also conducted a Quality Control call right after the purchase in which he completely acknowledged his understanding of our terms and conditions. If there was not a complete acknowledgement of our terms and conditions in the Quality Control call or he did not understand what he purchased, a refund would have been processed.
In the correspondence prepared by Mr., he indicates that he believes that our services were misrepresented and that we extorted more money from him. In response, Timeshares By Owner ensures that a contract is signed in advance of purchase and we conduct quality control calls after each purchase. If the client does not accept our policies or does not understand the marketing purchase in the quality control call, a full refund is issued. We are also very good at what we do and we do generate over $3 million in transmitted offers on a monthly basis. We also close on transactions almost daily. With that said and to resolve matters, on behalf of Timeshares By Owner, I am going to go ahead and fully refund the marketing fee paid by Mr. on June 30 in the amount of $2377. Furthermore, I am taking further action in reference to Mr.' marketing. First of all, he has been placed on the "do not solicit" list so that he is never contacted again to purchase additional marketing. Second, I will provide additional marketing in the Elite Plus program with another Timeshare Trader Magazine and the exclusive Elite Plus Magazine at no cost. Thirdly, I'll place his timeshares into our Autumn Showcase, which is an email blast going out to clients interested in timeshares like his. Finally, the Concierge Department will immediately go to work on finding any offers that meet the criteria of his property, and I will personally oversee his marketing to ensure that we are doing everything we can to provide Mr. with a successful offer.
Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the *** as well as major city newspapers, billboards, TV (***), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.
Again, a refund of $2377 will be issued back to*** and he is also placed on our "do not solicit" list. If
Cordially,
Kevin A. W
Vice-President/Consumer Analyst
Gigi, Peter and Brandi were great! They found someone to rent my condo within a short time. I found them to be professional and courteous. I will definitely use this service again.
Dan D South Carolina
Dear Mr. D,
Thank you for taking the time to provide a positive review to the Revdex.com regarding the services of Timeshares By Owner. It is not often enough that a client will go the extra mile to report on the positive experience he has received. Gigi, Peter and Brandi most especially appreciate your comments.
For anyone wanting to rent out a timeshare like the individual that took advantage of the resort that Mr. D was advertising through our services, just call the Timeshares By Owner Concierge Department at toll-free (888) 364-9212.--
Kevin W, Vice-President, Timeshares By Owner
I believe Timeshare by owner misrepresented themselves,Lied and used shade sales practices to extort more and more money after the original agreement
I call Timeshare by Owners at the beginning of April 2018, We agreed to sale my two timeshares and to rent out the existing weeks that I have available.Me and my wife were told 90 Days tops we would see results' price paid 999.00 and 1000.00-total=1999.00. after 90 days no results and communication stopped from original sales person Pasha Simmons Richardson. Around The end of June 2018 I received a call from a person name Eric He informed me he was Pasha manager and He was taking over my account.Eric said after reviewing my account he had a better offer that would grantee the sale of my properties and he could also recoup the 1999.00 I had paid on the first contact, since they had be on the market for a long period with no action. The only catch was he needed an additional 2,377.00 and I would receive over Forty thousand dollars from the sale of the timeshares plus my initial investment OF 1999.00. I payed him the 2, 377.00 and after several weeks I called Him and each time he gave me the same answer. (Be patient some will happen soon).July, August, and September went by no results and no calls unless I call to ask if there was any progress. Then around the the second week of October I received a call from a person who introduced himself as Mr Price? He said the was one of the directors from the main office and was taking over my case and would introduce me to someone who could help me with the sale and rental of my Timeshares.He said I would be getting an E-mail explaining the details. ( no e-mail came) Shortly after a person who introduced as Mr R ? came on the phone. proceeded to tell me he could guarantee
the sale of my properties but I would have to pay the back-end closing cost from the sale of the property. The amount be said would be about or approx.4,700.00. I told Mr. R I don't have anymore money to give. I explained He was offering the same thing I just paid Eric for three months earlier. After a long discussion Mr. R said let me talk to my boss and let me see what we can do since you already paid 4,376.00. I asked Mr. R to sent me something in writing and he responded,only if I give him my credit card number.He came back to the phone and said he could do it for a additional 1800.00 dollars. I said again I don't have anymore money to give. He remarked I was stupid to pass up this deal. I asked him again to send me something in writing. he stated again only if I give him my credit card number. I said no again , and he hung up the Phone. I immediately call Eric and he call me some time a couple days latter.
I told him of the call I had received and he said he checked his files and there were no notes on any one taking over my case. The number where Mr R called came from is Phone 321-329-3120. I looked the number up on the web and it came from someone at - Timeshare By Owner. A week latter I received another call from someone from Timeshare by Owner with same sales pitch, I was driving at the Time, the person called me, they started calling me by using the wrong name before correcting themselves. I told them I could not talk at the time. My wife was present during these conversation and can verify these are true statements because all conversation were on speaker phone.
I would like all money paid to be refunded.
See Attached:
* and/or Audrey *** ever have any questions in reference to their marketing, either one of them should not hesitate to call our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. I may also be personally contacted via email at [email protected].
November 8, 2018
***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750
Re: Case #***/***--Client ID #***
Dear Ms.,
I am in receipt of the recent complaint filed with your office by***. Our records indicate that*** and Audrey *** have been clients of Timeshares By Owner since April 4, 2018 with marketing for their Alpine Club and Festiva Orlando Resort timeshares in Austria and Florida respectively. Mr. originally purchased marketing from Timeshares By Owner in the amount of $1999 (two separate contracts for $1000 and $999 each) to advertise his timeshares on our website and in our walk-in offices. Mr. subsequently purchased marketing on June 30, 2018 to advertise the same timeshares in our Timeshare Trader Magazine in the amount of $2377 (two separate contracts for $1377 and $1000 each). Each time Mr. purchased our marketing, before we could accept his fees, contracts were signed. The contracts included the fact there is a ten-day cancellation timeframe and as with all clients, we also conducted a Quality Control call right after the purchase in which he completely acknowledged his understanding of our terms and conditions. If there was not a complete acknowledgement of our terms and conditions in the Quality Control call or he did not understand what he purchased, a refund would have been processed.
In the correspondence prepared by Mr., he indicates that he believes that our services were misrepresented and that we extorted more money from him. In response, Timeshares By Owner ensures that a contract is signed in advance of purchase and we conduct quality control calls after each purchase. If the client does not accept our policies or does not understand the marketing purchase in the quality control call, a full refund is issued. We are also very good at what we do and we do generate over $3 million in transmitted offers on a monthly basis. We also close on transactions almost daily. With that said and to resolve matters, on behalf of Timeshares By Owner, I am going to go ahead and fully refund the marketing fee paid by Mr. on June 30 in the amount of $2377. Furthermore, I am taking further action in reference to Mr.' marketing. First of all, he has been placed on the "do not solicit" list so that he is never contacted again to purchase additional marketing. Second, I will provide additional marketing in the Elite Plus program with another Timeshare Trader Magazine and the exclusive Elite Plus Magazine at no cost. Thirdly, I'll place his timeshares into our Autumn Showcase, which is an email blast going out to clients interested in timeshares like his. Finally, the Concierge Department will immediately go to work on finding any offers that meet the criteria of his property, and I will personally oversee his marketing to ensure that we are doing everything we can to provide Mr. with a successful offer.
Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the *** as well as major city newspapers, billboards, TV (***), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.
Again, a refund of $2377 will be issued back to*** and he is also placed on our "do not solicit" list. If
Cordially,
Kevin A. W
Vice-President/Consumer Analyst
Gigi, Peter and Brandi were great! They found someone to rent my condo within a short time. I found them to be professional and courteous. I will definitely use this service again.
Dan D South Carolina
Dear Mr. D,
Thank you for taking the time to provide a positive review to the Revdex.com regarding the services of Timeshares By Owner. It is not often enough that a client will go the extra mile to report on the positive experience he has received. Gigi, Peter and Brandi most especially appreciate your comments.
For anyone wanting to rent out a timeshare like the individual that took advantage of the resort that Mr. D was advertising through our services, just call the Timeshares By Owner Concierge Department at toll-free (888) 364-9212.--
Kevin W, Vice-President, Timeshares By Owner
The rep. that helped me was Gigi. She was polite and very professional. She found out exactly what I wanted and then got on it immediately. My husband and I are extremely happy with the time share that she found us and the price was less than I could have hoped for. I would recommend this service. DoLores B-W
Many thanks to Dolores B-W*** for complimenting the services of the Timeshares By Owner Concierge Department and providing a positive review to the Revdex.com. It is not often enough that a client will go out of their way to report on the positive services they receive. Take a tip from Ms.Brown-Watson and contact the Timeshares By Owner Concierge Department at toll-free (888) 364-9212 anytime you would like to take the vacation of a lifetime and stay at an outstanding resort. -Kevin W, Vice-President, Timeshares By Owner
The rep. that helped me was Gigi. She was polite and very professional. She found out exactly what I wanted and then got on it immediately. My husband and I are extremely happy with the time share that she found us and the price was less than I could have hoped for. I would recommend this service. DoLores B-W
Many thanks to Dolores B-W*** for complimenting the services of the Timeshares By Owner Concierge Department and providing a positive review to the Revdex.com. It is not often enough that a client will go out of their way to report on the positive services they receive. Take a tip from Ms.Brown-Watson and contact the Timeshares By Owner Concierge Department at toll-free (888) 364-9212 anytime you would like to take the vacation of a lifetime and stay at an outstanding resort. -Kevin W, Vice-President, Timeshares By Owner
This is the first time I have worked with Time Shares by Owner and the Lady who handled my rental, GiGi B, was very helpful and was diligent in her efforts to make my experience a joyful one with no hick-ups. I would use them again next year when I plan my vacation.
You won't be disappointed with their service and results.
Robert T
Edina, MN
Many thanks go out Robert T for the positive review he provided to the Revdex.com regarding the services of Timeshares By Owner. It is not often enough that a client will go out of their way to say thank you for the services that should be provided. Gigi B and our entire Concierge Department team is here to find an outstanding timeshare rental for anyone seeking accommodations for the vacation of a lifetime. If anyone ever needs help in finding an outstanding vacation ownership property for a fabulous vacation, they should not hesitate to call our fully staffed Timeshares By Owner Concierge Department at toll-free (888) 364-9212. --Kevin W, Vice-President, Timeshares By Owner
This is the first time I have worked with Time Shares by Owner and the Lady who handled my rental, GiGi B, was very helpful and was diligent in her efforts to make my experience a joyful one with no hick-ups. I would use them again next year when I plan my vacation.
You won't be disappointed with their service and results.
Robert T
Edina, MN
Many thanks go out Robert T for the positive review he provided to the Revdex.com regarding the services of Timeshares By Owner. It is not often enough that a client will go out of their way to say thank you for the services that should be provided. Gigi B and our entire Concierge Department team is here to find an outstanding timeshare rental for anyone seeking accommodations for the vacation of a lifetime. If anyone ever needs help in finding an outstanding vacation ownership property for a fabulous vacation, they should not hesitate to call our fully staffed Timeshares By Owner Concierge Department at toll-free (888) 364-9212. --Kevin W, Vice-President, Timeshares By Owner
I was told that after paying a fee my time share would be sold with then 6 months. I have requested that since time share not sold to refund my monies.
Instead they want me to pay 600.00 more to sell condo..
Refund If they can't sell time share liked they promises then refund all monies. I'm retired a. I don't have this kind of funds to throw around.
See Attached:
October 9, 2018
***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750
Re: Case #***/ ***--Client ID #***
Dear Ms.,
I am in receipt of the recent complaint filed with your office by ***. Our records indicate that Ms. has been a client of Timeshares By Owner since May 2, 2018 with marketing for her Westgate Towers timeshare in central Florida. Ms. purchased marketing from Timeshares By Owner in the amount of $325 to advertise her timeshare on our website and in our walk-in offices. When Ms. purchased our marketing, before we could accept her fee, a contract was signed. The contract included the fact there is a ten-day cancellation timeframe and as with all clients, we also conducted a Quality Control call right after the purchase in which she completely acknowledged her understanding of our terms and conditions. If there was not a complete acknowledgement of our terms and conditions in the Quality Control call or she did not understand what she purchased, a refund would have been processed.
In the correspondence prepared by Ms., she indicates that she was informed by the representative that sold her our services that her timeshare would be sold within six months and if the timeshare cannot be sold within that timeframe, she expects a refund of her marketing fees. In response, Timeshares By Owner cannot provide any guarantee of a rental or sale of a timeshare within a specific timeframe and that is why such information is provided in the contract and must be signed in advance of purchase--and it's why we conduct the Quality Control call. We are very good at what we do and we do generate over $10 million in transmitted offers on a monthly basis. With that said, after reviewing the recording of the conversation between the sales representative and Ms., I can understand why Ms. would have interpreted that her timeshare would be sold within six months. Consequently, on behalf of Timeshares By Owner, I am going to go ahead and fully refund the marketing fee paid by Ms.. Furthermore, I will go ahead and place Ms. on our "do not solicit" list so that she is not contacted again to purchase more marketing.
Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (***), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.
Again, a full refund of $325 will be issued back to *** and she is also placed on our "do not solicit" list. If Ms. ever has any questions in reference to her marketing, she should not hesitate to call our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. I may also be personally contacted via email at [email protected].
Cordially,
Kevin A. W
Vice-President/Consumer Analyst
I was told that after paying a fee my time share would be sold with then 6 months. I have requested that since time share not sold to refund my monies.
Instead they want me to pay 600.00 more to sell condo..
Refund If they can't sell time share liked they promises then refund all monies. I'm retired a. I don't have this kind of funds to throw around.
See Attached:
October 9, 2018
***
Consumer Affairs Representative
Complaints Department
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750
Re: Case #***/ ***--Client ID #***
Dear Ms.,
I am in receipt of the recent complaint filed with your office by ***. Our records indicate that Ms. has been a client of Timeshares By Owner since May 2, 2018 with marketing for her Westgate Towers timeshare in central Florida. Ms. purchased marketing from Timeshares By Owner in the amount of $325 to advertise her timeshare on our website and in our walk-in offices. When Ms. purchased our marketing, before we could accept her fee, a contract was signed. The contract included the fact there is a ten-day cancellation timeframe and as with all clients, we also conducted a Quality Control call right after the purchase in which she completely acknowledged her understanding of our terms and conditions. If there was not a complete acknowledgement of our terms and conditions in the Quality Control call or she did not understand what she purchased, a refund would have been processed.
In the correspondence prepared by Ms., she indicates that she was informed by the representative that sold her our services that her timeshare would be sold within six months and if the timeshare cannot be sold within that timeframe, she expects a refund of her marketing fees. In response, Timeshares By Owner cannot provide any guarantee of a rental or sale of a timeshare within a specific timeframe and that is why such information is provided in the contract and must be signed in advance of purchase--and it's why we conduct the Quality Control call. We are very good at what we do and we do generate over $10 million in transmitted offers on a monthly basis. With that said, after reviewing the recording of the conversation between the sales representative and Ms., I can understand why Ms. would have interpreted that her timeshare would be sold within six months. Consequently, on behalf of Timeshares By Owner, I am going to go ahead and fully refund the marketing fee paid by Ms.. Furthermore, I will go ahead and place Ms. on our "do not solicit" list so that she is not contacted again to purchase more marketing.
Unlike other timeshare resale marketing companies, Timeshares By Owner provides the marketing that is contracted and promised. We advertise in the USA Today as well as major city newspapers, billboards, TV (***), direct mail marketing, internet, and other forms of media. We also attend trade shows on a regular basis in which we display client ads, we distribute the Timeshare Trader publication on a monthly basis to the top vacation areas, and we sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.
Again, a full refund of $325 will be issued back to *** and she is also placed on our "do not solicit" list. If Ms. ever has any questions in reference to her marketing, she should not hesitate to call our fully staffed Client Services Department at toll-free (888) 402-0280 or (888) 707-8463. I may also be personally contacted via email at [email protected].
Cordially,
Kevin A. W
Vice-President/Consumer Analyst
I have been working with Timesharesbyowner for over two years. They have been very honest with me as to advertising and renting my timeshare properties. Just recently, I have been working with their concierge department and I can truthfully say "Things are going well." In fact, they have completed 5 rental contracts for me in the last 3 days. WOW! All to my monetary benefit. Who are these people within the concierge department? One of their top members is Peter H. He is a great asset to the Time Shares by Owner Company. He is diligent in working to obtain the best situation for his clients, bar none. I would be remiss if I did not also mention three other people who do the same job: Arnie K,Yisely B and Brandi P. All of them are superb in what they do. From my position as one of their clients, I greatly appreciate their efforts. Keep up the good work.
Wow! That is all I can say in regard to Mr. T's favorable comments about Timeshares By Owner that he sent to the Revdex.com. It is so nice to see someone make such favorable comments about the services of our very dedicated Concierge Department team. If anyone is interested in renting out a timeshare for a vacation of a lifetime, they should not hesitate to call the Timeshares By Owner Concierge Dept at toll-free (888) 364-9212. -Kevin W, Vice-President, Timeshares By Owner.
I have been working with Timesharesbyowner for over two years. They have been very honest with me as to advertising and renting my timeshare properties. Just recently, I have been working with their concierge department and I can truthfully say "Things are going well." In fact, they have completed 5 rental contracts for me in the last 3 days. WOW! All to my monetary benefit. Who are these people within the concierge department? One of their top members is Peter H. He is a great asset to the Time Shares by Owner Company. He is diligent in working to obtain the best situation for his clients, bar none. I would be remiss if I did not also mention three other people who do the same job: Arnie K,Yisely B and Brandi P. All of them are superb in what they do. From my position as one of their clients, I greatly appreciate their efforts. Keep up the good work.
Wow! That is all I can say in regard to Mr. T's favorable comments about Timeshares By Owner that he sent to the Revdex.com. It is so nice to see someone make such favorable comments about the services of our very dedicated Concierge Department team. If anyone is interested in renting out a timeshare for a vacation of a lifetime, they should not hesitate to call the Timeshares By Owner Concierge Dept at toll-free (888) 364-9212. -Kevin W, Vice-President, Timeshares By Owner.