Timeshares By Owner Reviews (%countItem)
Timeshares By Owner Rating
Address: 5900 Lake Ellenor Dr STE 260, Orlando, Florida, United States, 32809-4618
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Multiple times Ms. Gigi B and I have matched renters with my timeshare properties. It has been a good experience for me since I have not been able to travel as much as we used to before my husband died. I have never regretted my decision to work with Timeshares by Owner.
Many thanks go out to Sharyn S for taking the time to compliment the services of the Timeshare By Owner Concierge Department and most especially, Representative Gigi B. It is not often that someone will actually express their thanks for our service and the fact that they were able to successfully rent out their timeshare through the marketing that they purchased from Timeshares By Owner. We successfully close on rentals all the time and it is nice to be recognized for some of our success. If anyone is ever interested in renting a timeshare for a vacation of a lifetime, just call the Timeshares by Owner Concierge Department at toll-free (888) 364-9212. -Kevin W, Vice-President, Timeshares By Owner
Multiple times Ms. Gigi B and I have matched renters with my timeshare properties. It has been a good experience for me since I have not been able to travel as much as we used to before my husband died. I have never regretted my decision to work with Timeshares by Owner.
Many thanks go out to Sharyn S for taking the time to compliment the services of the Timeshare By Owner Concierge Department and most especially, Representative Gigi B. It is not often that someone will actually express their thanks for our service and the fact that they were able to successfully rent out their timeshare through the marketing that they purchased from Timeshares By Owner. We successfully close on rentals all the time and it is nice to be recognized for some of our success. If anyone is ever interested in renting a timeshare for a vacation of a lifetime, just call the Timeshares by Owner Concierge Department at toll-free (888) 364-9212. -Kevin W, Vice-President, Timeshares By Owner
The company gives a hard press over the phone in order to get your money then delivers nothing.
In July of 2019, desperate to get out of our timeshare that we no longer want, we started to research companies that could help us to sell it. The woman from timesharesbyowner.com bragged about the company's ability to not only sell any timeshare but to sell it quickly. We were told that it would likely sell within a matter of 10 days or less and that we could agree to rent it but that it was no doubt unnecessary as it would sell before it could be rented. We were told that we had to pay for the service but that they could reduce the price in exchange for positive reviews from us on their website BEFORE they even sold our timeshare. This should have been the first sign that everything wasn't above board. She bragged about the company having an A+ rating with the Revdex.com and said "we don't pay for our ratings unlike other companies." The first contract that we received was completely incorrect and had to be rewritten once we realized that it was incorrect. Once all was said and done, we paid $600 for the service and it has netted exactly NOTHING. Our timeshare is poorly advertised and we have received exactly zero offers to rent or buy it. They talked us out of our money and gave us nothing at all like what they promised in return.
We deserve a full refund of our $600. We were promised that our timeshare would not only sell but that it would sell quickly. We were promised that it would at least rent quickly. Nothing has happened at all. If we had known how limited the advertising would be, we would have never spent the money on this company.
October 4, 2019
Susan ***
Consumer Affairs Representative
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750
Case #***/ Timeshares By Owner--James ***/ CID #***
Dear Ms.,
I am in receipt of the recent complaint filed with your office by James ***.
Our records indicate that Jim and Sarah *** have been clients of Timeshares
By Owner since July 11, 2019 with marketing for their Williamsburg Plantation
timeshare in Virginia. Marketing was purchased to advertise on our website and
in our walk-in offices. Before we could accept any marketing fee (it was Sarah
*** that signed the contract), the contract was signed in advance and
followed up by complete Quality Control call on July 12 that covered all the
policies, terms and conditions of the Timeshares By Owner marketing program.
The client has to acknowledge their understanding of our terms and conditions in
the Quality Control call, or a refund will be issued. The contract provided to the
client included the fact that there was a ten-day cancellation timeframe. Jim or
Sarah *** never provided any notice of cancellation within the ten-day
timeframe.
In the correspondence prepared by Mr., he is requesting a refund of his
marketing fees based on the alleged "hard press" of the sales representative that
delivered nothing after promising that it would sell quickly and sell before it could
be rented, and he further states that the timeshare is poorly advertised. In
response, Timeshares By Owner never guarantees a timeframe in which a
timeshare will rent or sell. The contract signed was a rental contract in which we
added a sale price at no additional cost--the sale price was only added upon
Ms. request, after we had conducted a quality control. It is understood
that rental offers will likely occur before any sale offer, and while our
representatives believe in our program as our sales representatives should
based of our verified success, no one can be forced into purchasing our
marketing. As for the advertising, we generate over $10 million in transmitted
offers on a monthly basis and we close on rental transactions all the time. Our
guarantee is to market a client's timeshare, which is exactly what we have been
doing for Jim and Sarah ***. Once there is an offer, it will come from a
representative of our Concierge Department and they will work with the client
from offer to completion. A Quality Control call took place to further confirm the
terms of the contract. We have performed the services as contracted and
purchased and we have been providing a tremendous amount of exposure. We
truly are the gold standard of the industry in recording and reviewing all
*** Suite*** Orlando Florida 32819
Toll Free
888.*** Fax
407.***@***.com
conversations, consistently providing offers and working with clients. We work with clients over
the long term to achieve goals, and we are always available to talk and work with our clients in
achieving mutual success. There is no entitlement to any refund based on providing the
services promised and contracted.
Unlike other timeshare resale marketing companies, Timeshares By Owner provides the
marketing that is contracted and promised. We have advertised in the USA Today as well as
major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel),
direct mail marketing, internet, and other forms of media. We also attend trade shows, we now
digitally distribute the Timeshare Trader and Elite Plus magazines on a monthly basis, we do
seasonal showcases that are sent out in email blasts, and we sponsor our own podcast;
"Vacation Time" broadcast every week live from the studios of the Timeshares By Owner
corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's
timeshare and have been successful at doing just that since 1998.
Again, there is no entitlement to any refund; however, to resolve matters, I will specifically go
ahead and place Jim and Sarah's active website advertising into our next Elite Plus Marketing
Program that includes the Timeshare Trader and Elite Magazines digital marketing programs. If
Jim and/or Sarah *** ever wants to make any changes to their marketing or ever wants an
update, either one of them should not hesitate to contact our fully staffed Client Services
Department at toll-free (888) *** or (888) ***. Our Concierge Department, that
provides offers and works with clients from offer to completion, can be reached at toll-free (888)
***. As now an Elite Member, they also have exclusive access to the Elite line at (844)
70ELITE or (844) ***. Finally, I can also be reached at ***@***.com.
Yours Truly,
Kevin***
Vice-President/ Consumer Analyst
Timeshares By Owner
(The consumer indicated he/she DID NOT accept the response from the business.)
On Thursday 10/3/19 they attempted 6 phone call with me and several with my wife as well inside of a 24 hour period. What we found was that every time that they did get us on the phone they gave us a run around and magically needed to put us on hold to "find our files" or something along those lines. It seemed to us that they wanted to appear to be trying to help us when it was all fake. Then, they asked my wife what our lowest selling price would be and said that they would call her back on Friday 10/4/19 and that they wanted to speak with both of us at the same time. They never called. They have not called since.
This response is full of half truths and flat out lies. Our contract was NEVER intended to be a rental contract only. We started right from the jump with trying to sell our timeshare because that was the entire purpose of working with them to begin with! Anything other than that FACT is a mistake on their part. If all calls are recorded as claimed over the phone, then it wouldn't be hard to go back and find that we were indeed repeatedly told that our timeshare would not only sell but would sell quickly. If the response is that you can't promise that, then perhaps you should let your people know not to push it over the phone.
Finally, let's consider that what is being said here is that we have been given a reasonable amount of exposure for $600. That is simply laughable. When you go to the website, IF you know that it even exists, you can search by location. Then, what I believe is our timeshare, is listed with several others that all have the same generic pictures and very basic information. Nothing to separate it from the others. Nothing to make it pop out. So, for the exorbitant sum of $600, we are getting mediocre advertising at best.
Truth be told, the massive number of phone calls in a short period of time, the odd conversations where it seemed like they thought we wouldn't answer and they were suddenly stuck, and this response full of pitiful excuses and hiding behind long winded soap box speech all allude to the company knowing that they should be doing more for their customers when they overcharge as severely as they do. This is NOT $600 worth of service.
From: Kevin ***
*-***-8-3100)
Sent: Wednesday, October 23, 2019 12:13 PM
Subject: FW: Revdex.com Complaint Case# *** (Ref
Dear Mr.,
I have reviewed the rebuttal complaint that you filed with the Revdex.com in regard to my response of your original complaint. In my review of your latest comments, it appears that what was actually triggering your complaint was the fact that a representative of our Daytona Beach Office had recently contacted you; they were less than helpful and did not follow-up as promised. The problem is, that contact had nothing to do with providing you with an offer for your Williamsburg Plantation timeshare. What they were hoping to do was provide you with another marketing program at an additional cost to place your timeshare into the upcoming Elite Plus Marketing program that includes the Timeshare Trader and Elite Plus digital marketing magazines. I apologize for a lack of follow-up--and they should have informed you to call our Corporate Office Client Services Department at toll-free (888) *** or (888) ***. Those numbers are on the contract and were provided to you through two follow-up Quality Control calls.
As for the rental contract, if you look at the contract that you signed, you paid for us to market your timeshare for rental purposes. Yes we advertise for the sale of it as well, but the sale price was added to the contract at no additional cost. Any offer that comes through for either rental or sale is presented to you by the Concierge Department and they will work with you from offer to completion. There is nothing indicating that your timeshare will sell quickly as that is a promise that cannot be made--the verbiage is that Ms. B wanted it to sell quickly--and that is backed up in the contract itself and two follow-up quality control calls that were conducted by Michael *** and John *** on July 11 and 12 respectively, after you purchased the marketing on July 11 for $599.
As for the marketing being laughable, it is enough to generate over $13 million in transmitted offers on a monthly basis with closings on transactions all the time through our Concierge Department. I'm sorry that you feel the way that you do, but as a resolution, I will go ahead and provide you with the Elite Plus Marketing Program at no additional cost to hopefully generate offers through additional exposure. You are also placed on the "do not solicit" list, so that you are not contacted again to purchase more marketing.
I am also offering you a $200 refund to additionally resolve matters. I will need you to sign a Partial Credit Authorization Form. Contact Josh Smith in our Client Services Department to have the form sent out for signature.
Yours Truly,
Kevin ***
Timeshares By Owner Vice President
The company gives a hard press over the phone in order to get your money then delivers nothing.
In July of 2019, desperate to get out of our timeshare that we no longer want, we started to research companies that could help us to sell it. The woman from timesharesbyowner.com bragged about the company's ability to not only sell any timeshare but to sell it quickly. We were told that it would likely sell within a matter of 10 days or less and that we could agree to rent it but that it was no doubt unnecessary as it would sell before it could be rented. We were told that we had to pay for the service but that they could reduce the price in exchange for positive reviews from us on their website BEFORE they even sold our timeshare. This should have been the first sign that everything wasn't above board. She bragged about the company having an A+ rating with the Revdex.com and said "we don't pay for our ratings unlike other companies." The first contract that we received was completely incorrect and had to be rewritten once we realized that it was incorrect. Once all was said and done, we paid $600 for the service and it has netted exactly NOTHING. Our timeshare is poorly advertised and we have received exactly zero offers to rent or buy it. They talked us out of our money and gave us nothing at all like what they promised in return.
We deserve a full refund of our $600. We were promised that our timeshare would not only sell but that it would sell quickly. We were promised that it would at least rent quickly. Nothing has happened at all. If we had known how limited the advertising would be, we would have never spent the money on this company.
October 4, 2019
Susan ***
Consumer Affairs Representative
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750
Case #***/ Timeshares By Owner--James ***/ CID #***
Dear Ms.,
I am in receipt of the recent complaint filed with your office by James ***.
Our records indicate that Jim and Sarah *** have been clients of Timeshares
By Owner since July 11, 2019 with marketing for their Williamsburg Plantation
timeshare in Virginia. Marketing was purchased to advertise on our website and
in our walk-in offices. Before we could accept any marketing fee (it was Sarah
*** that signed the contract), the contract was signed in advance and
followed up by complete Quality Control call on July 12 that covered all the
policies, terms and conditions of the Timeshares By Owner marketing program.
The client has to acknowledge their understanding of our terms and conditions in
the Quality Control call, or a refund will be issued. The contract provided to the
client included the fact that there was a ten-day cancellation timeframe. Jim or
Sarah *** never provided any notice of cancellation within the ten-day
timeframe.
In the correspondence prepared by Mr., he is requesting a refund of his
marketing fees based on the alleged "hard press" of the sales representative that
delivered nothing after promising that it would sell quickly and sell before it could
be rented, and he further states that the timeshare is poorly advertised. In
response, Timeshares By Owner never guarantees a timeframe in which a
timeshare will rent or sell. The contract signed was a rental contract in which we
added a sale price at no additional cost--the sale price was only added upon
Ms. request, after we had conducted a quality control. It is understood
that rental offers will likely occur before any sale offer, and while our
representatives believe in our program as our sales representatives should
based of our verified success, no one can be forced into purchasing our
marketing. As for the advertising, we generate over $10 million in transmitted
offers on a monthly basis and we close on rental transactions all the time. Our
guarantee is to market a client's timeshare, which is exactly what we have been
doing for Jim and Sarah ***. Once there is an offer, it will come from a
representative of our Concierge Department and they will work with the client
from offer to completion. A Quality Control call took place to further confirm the
terms of the contract. We have performed the services as contracted and
purchased and we have been providing a tremendous amount of exposure. We
truly are the gold standard of the industry in recording and reviewing all
*** Suite*** Orlando Florida 32819
Toll Free
888.*** Fax
407.***@***.com
conversations, consistently providing offers and working with clients. We work with clients over
the long term to achieve goals, and we are always available to talk and work with our clients in
achieving mutual success. There is no entitlement to any refund based on providing the
services promised and contracted.
Unlike other timeshare resale marketing companies, Timeshares By Owner provides the
marketing that is contracted and promised. We have advertised in the USA Today as well as
major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel),
direct mail marketing, internet, and other forms of media. We also attend trade shows, we now
digitally distribute the Timeshare Trader and Elite Plus magazines on a monthly basis, we do
seasonal showcases that are sent out in email blasts, and we sponsor our own podcast;
"Vacation Time" broadcast every week live from the studios of the Timeshares By Owner
corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's
timeshare and have been successful at doing just that since 1998.
Again, there is no entitlement to any refund; however, to resolve matters, I will specifically go
ahead and place Jim and Sarah's active website advertising into our next Elite Plus Marketing
Program that includes the Timeshare Trader and Elite Magazines digital marketing programs. If
Jim and/or Sarah *** ever wants to make any changes to their marketing or ever wants an
update, either one of them should not hesitate to contact our fully staffed Client Services
Department at toll-free (888) *** or (888) ***. Our Concierge Department, that
provides offers and works with clients from offer to completion, can be reached at toll-free (888)
***. As now an Elite Member, they also have exclusive access to the Elite line at (844)
70ELITE or (844) ***. Finally, I can also be reached at ***@***.com.
Yours Truly,
Kevin***
Vice-President/ Consumer Analyst
Timeshares By Owner
(The consumer indicated he/she DID NOT accept the response from the business.)
On Thursday 10/3/19 they attempted 6 phone call with me and several with my wife as well inside of a 24 hour period. What we found was that every time that they did get us on the phone they gave us a run around and magically needed to put us on hold to "find our files" or something along those lines. It seemed to us that they wanted to appear to be trying to help us when it was all fake. Then, they asked my wife what our lowest selling price would be and said that they would call her back on Friday 10/4/19 and that they wanted to speak with both of us at the same time. They never called. They have not called since.
This response is full of half truths and flat out lies. Our contract was NEVER intended to be a rental contract only. We started right from the jump with trying to sell our timeshare because that was the entire purpose of working with them to begin with! Anything other than that FACT is a mistake on their part. If all calls are recorded as claimed over the phone, then it wouldn't be hard to go back and find that we were indeed repeatedly told that our timeshare would not only sell but would sell quickly. If the response is that you can't promise that, then perhaps you should let your people know not to push it over the phone.
Finally, let's consider that what is being said here is that we have been given a reasonable amount of exposure for $600. That is simply laughable. When you go to the website, IF you know that it even exists, you can search by location. Then, what I believe is our timeshare, is listed with several others that all have the same generic pictures and very basic information. Nothing to separate it from the others. Nothing to make it pop out. So, for the exorbitant sum of $600, we are getting mediocre advertising at best.
Truth be told, the massive number of phone calls in a short period of time, the odd conversations where it seemed like they thought we wouldn't answer and they were suddenly stuck, and this response full of pitiful excuses and hiding behind long winded soap box speech all allude to the company knowing that they should be doing more for their customers when they overcharge as severely as they do. This is NOT $600 worth of service.
From: Kevin ***
*-***-8-3100)
Sent: Wednesday, October 23, 2019 12:13 PM
Subject: FW: Revdex.com Complaint Case# *** (Ref
Dear Mr.,
I have reviewed the rebuttal complaint that you filed with the Revdex.com in regard to my response of your original complaint. In my review of your latest comments, it appears that what was actually triggering your complaint was the fact that a representative of our Daytona Beach Office had recently contacted you; they were less than helpful and did not follow-up as promised. The problem is, that contact had nothing to do with providing you with an offer for your Williamsburg Plantation timeshare. What they were hoping to do was provide you with another marketing program at an additional cost to place your timeshare into the upcoming Elite Plus Marketing program that includes the Timeshare Trader and Elite Plus digital marketing magazines. I apologize for a lack of follow-up--and they should have informed you to call our Corporate Office Client Services Department at toll-free (888) *** or (888) ***. Those numbers are on the contract and were provided to you through two follow-up Quality Control calls.
As for the rental contract, if you look at the contract that you signed, you paid for us to market your timeshare for rental purposes. Yes we advertise for the sale of it as well, but the sale price was added to the contract at no additional cost. Any offer that comes through for either rental or sale is presented to you by the Concierge Department and they will work with you from offer to completion. There is nothing indicating that your timeshare will sell quickly as that is a promise that cannot be made--the verbiage is that Ms. B wanted it to sell quickly--and that is backed up in the contract itself and two follow-up quality control calls that were conducted by Michael *** and John *** on July 11 and 12 respectively, after you purchased the marketing on July 11 for $599.
As for the marketing being laughable, it is enough to generate over $13 million in transmitted offers on a monthly basis with closings on transactions all the time through our Concierge Department. I'm sorry that you feel the way that you do, but as a resolution, I will go ahead and provide you with the Elite Plus Marketing Program at no additional cost to hopefully generate offers through additional exposure. You are also placed on the "do not solicit" list, so that you are not contacted again to purchase more marketing.
I am also offering you a $200 refund to additionally resolve matters. I will need you to sign a Partial Credit Authorization Form. Contact Josh Smith in our Client Services Department to have the form sent out for signature.
Yours Truly,
Kevin ***
Timeshares By Owner Vice President
I was guaranteed by the company's Rep. Chris*** back in November of 2018 that he would either sell or rent out my timeshare rather quickly at the suggested price he presented. The contract was agreed upon and I assumed everything was good. I was later contacted by other sale reps requesting that I pay more money for the to place my unit in a desired advertisement that would profile only my unit. After about three tries to obtain more money they calls stopped. I'm reaching out because the premise for what I agreed was not satisfied and I have not heard anything form them nor have I seen any evidence of my unit being advertised sale or rental. I was informed that I would receive the information showing the advertisement of the unit or get emails about rental inquiries.
Product_Or_Service: $898.00
Finish the job Either of the following: Sale of the unit for the desired amount. Rental for the desired amount. Refund of the cost since nothing was done in the first place.
October 4, 2019
Susan ***
Consumer Affairs Representative
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750
Case #***-Jeffery ***/ Timeshares By Owner--CID #***
Dear Ms.,
I am in receipt of the recent complaint filed with your office by Jeffery ***. Our
records indicate that Mr. has been a client of Timeshares By Owner since
November 6, 2018 with marketing for his deeded week 35 Vacation Village at
Weston timeshare in south Florida. Marketing was purchased to advertise on our
website and in our walk-in offices. Before we could accept any marketing fee
from Mr., the contract was signed in advance and a complete Quality
Control call was conducted on November 7, 2018 that covered all the policies,
terms and conditions of the Timeshares By Owner marketing program. The client
has to acknowledge their understanding of our terms and conditions in the
Quality Control call, or a refund will be issued. The contract provided to the client
included the fact that there was a ten-day cancellation timeframe. Mr.
never provided any notice of cancellation within the ten-day timeframe.
In the correspondence prepared by Mr., he is requesting a sale or rental
for his desired amount or a full refund of his marketing fee. He further alleges
that the sales representative that sold him our services had promised that his
timeshare would be sold or rented rather quickly, and then he alleges that he
was contacted on at least three occasions to purchase more marketing. In
response, a representative of Timeshares By Owner never guarantees a
timeframe in which a client will be able to sell or rent their timeshare or what
price they might receive (all representatives are recorded and recordings are
reviewed) and any such misstatements, if they were said or misinterpreted that
way, are covered in the contract and in the follow-up Quality Control call.
Timeshares By Owner is successful at what we do in generating more than $10
million in transmitted offers on a monthly basis and we close on rental
transactions all the time. Mr. contract was a rental contract in which we
added a sale price at no additional cost. In reference to additional marketing, a
client never has to purchase another marketing program, which may include the
Timeshare Trader and/or Elite Plus digital marketing magazines, and a seasonal
Showcase program. It never means that the original marketing is insufficient for
receiving offers; another program only provides another avenue and more
exposure. Our guarantee is to market a client's timeshare, which is exactly what
we have been doing for Mr. per his signed contract. A Quality Control call
took place after his purchase to further confirm the terms of his contract. We
*** Orlando Florida 32819
Toll Free
888.*** Fax
407.***@***.com
have performed the services as contracted and purchased and we have been providing a
tremendous amount of exposure. We truly are the gold standard of the industry and consistently
provide offers and work with clients. We work with clients over the long term to achieve goals,
and we are always available to talk and work with our clients in achieving mutual success.
There is no entitlement to any refund based on providing the services promised and contracted.
Unlike other timeshare resale marketing companies, Timeshares By Owner provides the
marketing that is contracted and promised. We have advertised in the USA Today as well as
major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel),
direct mail marketing, internet, and other forms of media. We also attend trade shows, we now
digitally distribute the Timeshare Trader and Elite Plus magazines on a monthly basis, we do
seasonal showcases that are sent out in email blasts, and we sponsor our own podcast;
"Vacation Time" broadcast every week live from the studios of the Timeshares By Owner
corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's
timeshare and have been successful at doing just that since 1998.
Again, there is no entitlement to any refund; however, to generate more offers, I will go ahead
and place Mr.' active website advertising into our next Elite Plus Marketing Program that
includes the Timeshare Trader and Elite Magazines digital marketing programs. He has also
been placed on our "do not solicit" list, so that he is not contacted again to purchase more
marketing, and of course that will not stop offers from being generated. If Mr. ever wants
to make any changes to his marketing or ever wants an update, he should not hesitate to
contact our fully staffed Client Services Department at toll-free (888) *** or (888) ***-
***. Our Concierge Department, that provides offers and works with clients from offer to
completion, can be reached at toll-free (888) ***. As now an Elite Member, he also has
exclusive access to the Elite line at (844) 70ELITE or (844) ***. Finally, I can also be
reached at ***@***.com.
Yours Truly,
Kevin ***
Vice-President/ Consumer Analyst
Timeshares By Owner
I was guaranteed by the company's Rep. Chris*** back in November of 2018 that he would either sell or rent out my timeshare rather quickly at the suggested price he presented. The contract was agreed upon and I assumed everything was good. I was later contacted by other sale reps requesting that I pay more money for the to place my unit in a desired advertisement that would profile only my unit. After about three tries to obtain more money they calls stopped. I'm reaching out because the premise for what I agreed was not satisfied and I have not heard anything form them nor have I seen any evidence of my unit being advertised sale or rental. I was informed that I would receive the information showing the advertisement of the unit or get emails about rental inquiries.
Product_Or_Service: $898.00
Finish the job Either of the following: Sale of the unit for the desired amount. Rental for the desired amount. Refund of the cost since nothing was done in the first place.
October 4, 2019
Susan ***
Consumer Affairs Representative
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750
Case #***-Jeffery ***/ Timeshares By Owner--CID #***
Dear Ms.,
I am in receipt of the recent complaint filed with your office by Jeffery ***. Our
records indicate that Mr. has been a client of Timeshares By Owner since
November 6, 2018 with marketing for his deeded week 35 Vacation Village at
Weston timeshare in south Florida. Marketing was purchased to advertise on our
website and in our walk-in offices. Before we could accept any marketing fee
from Mr., the contract was signed in advance and a complete Quality
Control call was conducted on November 7, 2018 that covered all the policies,
terms and conditions of the Timeshares By Owner marketing program. The client
has to acknowledge their understanding of our terms and conditions in the
Quality Control call, or a refund will be issued. The contract provided to the client
included the fact that there was a ten-day cancellation timeframe. Mr.
never provided any notice of cancellation within the ten-day timeframe.
In the correspondence prepared by Mr., he is requesting a sale or rental
for his desired amount or a full refund of his marketing fee. He further alleges
that the sales representative that sold him our services had promised that his
timeshare would be sold or rented rather quickly, and then he alleges that he
was contacted on at least three occasions to purchase more marketing. In
response, a representative of Timeshares By Owner never guarantees a
timeframe in which a client will be able to sell or rent their timeshare or what
price they might receive (all representatives are recorded and recordings are
reviewed) and any such misstatements, if they were said or misinterpreted that
way, are covered in the contract and in the follow-up Quality Control call.
Timeshares By Owner is successful at what we do in generating more than $10
million in transmitted offers on a monthly basis and we close on rental
transactions all the time. Mr. contract was a rental contract in which we
added a sale price at no additional cost. In reference to additional marketing, a
client never has to purchase another marketing program, which may include the
Timeshare Trader and/or Elite Plus digital marketing magazines, and a seasonal
Showcase program. It never means that the original marketing is insufficient for
receiving offers; another program only provides another avenue and more
exposure. Our guarantee is to market a client's timeshare, which is exactly what
we have been doing for Mr. per his signed contract. A Quality Control call
took place after his purchase to further confirm the terms of his contract. We
*** Orlando Florida 32819
Toll Free
888.*** Fax
407.***@***.com
have performed the services as contracted and purchased and we have been providing a
tremendous amount of exposure. We truly are the gold standard of the industry and consistently
provide offers and work with clients. We work with clients over the long term to achieve goals,
and we are always available to talk and work with our clients in achieving mutual success.
There is no entitlement to any refund based on providing the services promised and contracted.
Unlike other timeshare resale marketing companies, Timeshares By Owner provides the
marketing that is contracted and promised. We have advertised in the USA Today as well as
major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel),
direct mail marketing, internet, and other forms of media. We also attend trade shows, we now
digitally distribute the Timeshare Trader and Elite Plus magazines on a monthly basis, we do
seasonal showcases that are sent out in email blasts, and we sponsor our own podcast;
"Vacation Time" broadcast every week live from the studios of the Timeshares By Owner
corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's
timeshare and have been successful at doing just that since 1998.
Again, there is no entitlement to any refund; however, to generate more offers, I will go ahead
and place Mr.' active website advertising into our next Elite Plus Marketing Program that
includes the Timeshare Trader and Elite Magazines digital marketing programs. He has also
been placed on our "do not solicit" list, so that he is not contacted again to purchase more
marketing, and of course that will not stop offers from being generated. If Mr. ever wants
to make any changes to his marketing or ever wants an update, he should not hesitate to
contact our fully staffed Client Services Department at toll-free (888) *** or (888) ***-
***. Our Concierge Department, that provides offers and works with clients from offer to
completion, can be reached at toll-free (888) ***. As now an Elite Member, he also has
exclusive access to the Elite line at (844) 70ELITE or (844) ***. Finally, I can also be
reached at ***@***.com.
Yours Truly,
Kevin ***
Vice-President/ Consumer Analyst
Timeshares By Owner
Time Share by owner was paid to sell my time share 9 months ago and has yet to do so.Still asking for more money not on my contract.
was recriuted for sale by a Mrs Cate ***. accepted and signed contract to sell. debited out of my account 399,00 that I was told was the amount for service Jan. 4th 2019. on april 3rd 2019 called and asked for additional 424.00 to advertise total 823.00. later asked for 900.00 to finalize the deal. as resent as sept 17th 2019 called for update was told selling to cheap should increase to sell. cliet would wonder why so cheap whats wrong so lets increase asking price this will cost additional 3000.00 to settle this deal stated Britt *** so what do I get for my money 823.00 already paid.I would like a full refund and cancellation of sale I refused to pay them additional money and feel after this nothing is going to be done with the sale.
refund of my money. violation of contract by asking for more money
See Attached:
Susan ***
Consumer Affairs Representative
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750
Case #***--Hattie ***/ Timeshares By Owner--CID #***
Dear Ms.,
I am in receipt of the recent complaint filed with your office by Hattie ***. Our
records indicate that Hattie ***-*** has been a client of Timeshares By
Owner since January 4, 2019 with marketing for her Grand Seas Resort by
Exploria timeshare in Daytona Beach. Marketing was purchased on two different
occasions to advertise on our website and in our Elite Plus Marketing Program
that included both the Elite Plus and Timeshare Trader digital marketing
magazines. Before we could accept any marketing fee from Ms.,
contracts were signed in advance and each purchase was followed up with a
complete Quality Control call that covered all the policies, terms and conditions
of the Timeshares By Owner marketing programs. The client has to acknowledge
their understanding of our terms and conditions in the Quality Control call, or a
refund will be issued. Both contracts provided to the client included the fact that
there was a ten-day cancellation timeframe. Ms. never provided any
notice of cancellation within the ten-day timeframe.
In the correspondence prepared by Ms., she is requesting a refund of
her marketing fees based on the fact that her timeshare has not yet rented or
sold through our services. She further claims that we violated her contract by
"asking for more money." In response, Timeshares By Owner did not violent any
contract by contacting Ms. with the possibility of purchasing an additional
marketing program. Any discussion in regard to purchasing marketing or paying
money to another company was simply a warning to be cautious of the many
scams that are taking place in the timeshare industry. While we cannot
guarantee a timeframe in which a timeshare may rent out or sell or what price
may be received, we do generate more than $10 million in transmitted offers on
a monthly basis and we close on transactions all the time. Our guarantee is to
market a client's timeshare, which is exactly what we have been doing for Ms.
***'s per both of her signed contracts. Once there is an offer, it will come
from a representative of our Concierge Department and they will work with the
client from offer to completion. Our records indicate that since Ms.
purchased our marketing, there have been at least two offers presented to her
(on April 3 and July 3 in 2019 respectively). Quality Control calls took place after
each purchase to further confirm the terms of each contract. We have performed
the services as contracted and purchased and we have been providing a
*** Orlando Florida 32819
Toll Free
888.*** Fax
407.***@***.com
tremendous amount of exposure. We truly are the gold standard of the industry in recording and
reviewing all client conversations and consistently providing offers and working with clients. We
work with clients over the long term to achieve goals, and we are always available to talk and
work with our clients in achieving mutual success. There is no entitlement to any refund based
on providing the services promised and contracted.
Unlike other timeshare resale marketing companies, Timeshares By Owner provides the
marketing that is contracted and promised. We have advertised in the *** as well as
major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel),
direct mail marketing, internet, and other forms of media. We also attend trade shows, we now
digitally distribute the Timeshare Trader and Elite Plus magazines on a monthly basis, we do
seasonal showcases that are sent out in email blasts, and we sponsor our own podcast;
"Vacation Time" broadcast every week live from the studios of the Timeshares By Owner
corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's
timeshare and have been successful at doing just that since 1998.
Again, there is no entitlement to any refund; however, to resolve matters and generate more
offers, I will go ahead and place Ms. active website advertising into our next Elite Plus
Marketing Program that includes the Timeshare Trader and Elite Magazines digital marketing
programs. She has also been placed on our "do not solicit" list, so that she is not contacted
again to purchase more marketing, and of course that will not stop offers from being generated.
If Hattie ***-*** ever wants to make any changes to her marketing or ever wants an
update, she should not hesitate to contact our fully staffed Client Services Department at tollfree
(888) *** or (888) ***. Our Concierge Department, that provides offers and
works with clients from offer to completion, can be reached at toll-free (888) ***. As an
Elite Member, she also has exclusive access to the Elite line at (844) *** or (844) ***-
***. Finally, I can also be reached at ***@***.com.
Yours Truly,
Kevin ***
Vice-President/ Consumer Analyst
Timeshares By Owner
Time Share by owner was paid to sell my time share 9 months ago and has yet to do so.Still asking for more money not on my contract.
was recriuted for sale by a Mrs Cate ***. accepted and signed contract to sell. debited out of my account 399,00 that I was told was the amount for service Jan. 4th 2019. on april 3rd 2019 called and asked for additional 424.00 to advertise total 823.00. later asked for 900.00 to finalize the deal. as resent as sept 17th 2019 called for update was told selling to cheap should increase to sell. cliet would wonder why so cheap whats wrong so lets increase asking price this will cost additional 3000.00 to settle this deal stated Britt *** so what do I get for my money 823.00 already paid.I would like a full refund and cancellation of sale I refused to pay them additional money and feel after this nothing is going to be done with the sale.
refund of my money. violation of contract by asking for more money
See Attached:
Susan ***
Consumer Affairs Representative
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750
Case #***--Hattie ***/ Timeshares By Owner--CID #***
Dear Ms.,
I am in receipt of the recent complaint filed with your office by Hattie ***. Our
records indicate that Hattie ***-*** has been a client of Timeshares By
Owner since January 4, 2019 with marketing for her Grand Seas Resort by
Exploria timeshare in Daytona Beach. Marketing was purchased on two different
occasions to advertise on our website and in our Elite Plus Marketing Program
that included both the Elite Plus and Timeshare Trader digital marketing
magazines. Before we could accept any marketing fee from Ms.,
contracts were signed in advance and each purchase was followed up with a
complete Quality Control call that covered all the policies, terms and conditions
of the Timeshares By Owner marketing programs. The client has to acknowledge
their understanding of our terms and conditions in the Quality Control call, or a
refund will be issued. Both contracts provided to the client included the fact that
there was a ten-day cancellation timeframe. Ms. never provided any
notice of cancellation within the ten-day timeframe.
In the correspondence prepared by Ms., she is requesting a refund of
her marketing fees based on the fact that her timeshare has not yet rented or
sold through our services. She further claims that we violated her contract by
"asking for more money." In response, Timeshares By Owner did not violent any
contract by contacting Ms. with the possibility of purchasing an additional
marketing program. Any discussion in regard to purchasing marketing or paying
money to another company was simply a warning to be cautious of the many
scams that are taking place in the timeshare industry. While we cannot
guarantee a timeframe in which a timeshare may rent out or sell or what price
may be received, we do generate more than $10 million in transmitted offers on
a monthly basis and we close on transactions all the time. Our guarantee is to
market a client's timeshare, which is exactly what we have been doing for Ms.
***'s per both of her signed contracts. Once there is an offer, it will come
from a representative of our Concierge Department and they will work with the
client from offer to completion. Our records indicate that since Ms.
purchased our marketing, there have been at least two offers presented to her
(on April 3 and July 3 in 2019 respectively). Quality Control calls took place after
each purchase to further confirm the terms of each contract. We have performed
the services as contracted and purchased and we have been providing a
*** Orlando Florida 32819
Toll Free
888.*** Fax
407.***@***.com
tremendous amount of exposure. We truly are the gold standard of the industry in recording and
reviewing all client conversations and consistently providing offers and working with clients. We
work with clients over the long term to achieve goals, and we are always available to talk and
work with our clients in achieving mutual success. There is no entitlement to any refund based
on providing the services promised and contracted.
Unlike other timeshare resale marketing companies, Timeshares By Owner provides the
marketing that is contracted and promised. We have advertised in the *** as well as
major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel),
direct mail marketing, internet, and other forms of media. We also attend trade shows, we now
digitally distribute the Timeshare Trader and Elite Plus magazines on a monthly basis, we do
seasonal showcases that are sent out in email blasts, and we sponsor our own podcast;
"Vacation Time" broadcast every week live from the studios of the Timeshares By Owner
corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's
timeshare and have been successful at doing just that since 1998.
Again, there is no entitlement to any refund; however, to resolve matters and generate more
offers, I will go ahead and place Ms. active website advertising into our next Elite Plus
Marketing Program that includes the Timeshare Trader and Elite Magazines digital marketing
programs. She has also been placed on our "do not solicit" list, so that she is not contacted
again to purchase more marketing, and of course that will not stop offers from being generated.
If Hattie ***-*** ever wants to make any changes to her marketing or ever wants an
update, she should not hesitate to contact our fully staffed Client Services Department at tollfree
(888) *** or (888) ***. Our Concierge Department, that provides offers and
works with clients from offer to completion, can be reached at toll-free (888) ***. As an
Elite Member, she also has exclusive access to the Elite line at (844) *** or (844) ***-
***. Finally, I can also be reached at ***@***.com.
Yours Truly,
Kevin ***
Vice-President/ Consumer Analyst
Timeshares By Owner
Having a Timeshare is really nice and having ways to leverage your investment is even better. Over the years we find a few extra points that we didn't get to use or perhaps missed the roll over date and needed other options so we didn't waste our investment.
One alternative is to consider renting your Timeshare and that's just what we did. Working with Peter H. was a great experience. He was quick to contact us with an opportunity for a family needing arrangements in Hawaii. We found availability and worked with Peter to align schedules with the renter. Knowing renters have many options, I truly believe our success stems from the efforts of Peter and the program they have that made this possible.
We can not thank you enough for your help and hard work. Peter contacted me just a few times for final preparations and coordination but all in all it was an easy and rewarding experience.
Looking forward to working with Peter again next year. Thanks again for all of your hard work.
Not enough can be said in regard the positive review from Mr. Richard L and his compliments regarding the services of Peter H in the Timeshares By Owner Concierge Department. Timeshares By Owner strives to satisfy our clients and it is so appreciated when a client will actually take the time to compliment the services that we intend on providing to everyone that utilizes our services.
*** call our Concierge Department at toll-free (888) 364-9212. Sincerely, Kevin W, VP/Consumer Analyst, Timeshares By Owner... Ph: (888) 707-8463
Having a Timeshare is really nice and having ways to leverage your investment is even better. Over the years we find a few extra points that we didn't get to use or perhaps missed the roll over date and needed other options so we didn't waste our investment.
One alternative is to consider renting your Timeshare and that's just what we did. Working with Peter H. was a great experience. He was quick to contact us with an opportunity for a family needing arrangements in Hawaii. We found availability and worked with Peter to align schedules with the renter. Knowing renters have many options, I truly believe our success stems from the efforts of Peter and the program they have that made this possible.
We can not thank you enough for your help and hard work. Peter contacted me just a few times for final preparations and coordination but all in all it was an easy and rewarding experience.
Looking forward to working with Peter again next year. Thanks again for all of your hard work.
Not enough can be said in regard the positive review from Mr. Richard L and his compliments regarding the services of Peter H in the Timeshares By Owner Concierge Department. Timeshares By Owner strives to satisfy our clients and it is so appreciated when a client will actually take the time to compliment the services that we intend on providing to everyone that utilizes our services.
*** call our Concierge Department at toll-free (888) 364-9212. Sincerely, Kevin W, VP/Consumer Analyst, Timeshares By Owner... Ph: (888) 707-8463
I contacted Timeshares Direct on 8/2/19 regarding calls to my cell phone and requested copy of their Do Not Call List Policy.They have not responded.
I have been contacted by this company 4 times even though my cell # has been on the Do Not Call List since July 2003. I have contacted this company asking to be removed from their list and to receive a copy of their Do Not Call List policy and they have not responded.
I would like someone from their legal or compliance department to contact me regarding their policy and details/source regarding my # on their contact list.
Dear Susan ***,
In reference to the complaint filed by Christine ***, she claims that she has been contacted by Timeshares By Owner despite the fact that she has been on the "Do Not Call" list since July 2003. I have explained to Ms. in correspondence that Timeshares By Owner is a registered member of the Federal Do Not Call Telemarketer Registry and that we are in compliance with all the laws that legally apply to our company.
Certainly, if someone is on the Federal Do Not Call Registry, as I am assuming that Ms. is indicating, then we would not be calling her telephone number to discuss the marketing of her timeshare. Anyone or company that subscribes to the Do Not Call Registry would never intend on calling someone on that list. Does it happen on a rare occasion? Unfortunately, it may happen and if it does, anyone would expect that the recipient of the call would state that they are on the "Do Not Call" list, whether it be a return call from a message left or it be a call that was immediately answered. In all such cases, we would apologize emphatically, and place the name and number on our own internal "do not call" list, so as to absolutely not call such a telephone number again. As for four calls being made to Ms. telephone number as she contends, I understand that a first call may have happened in error, but certainly the following three calls would not have taken place (phone messages only because Ms. had called back with a message without any indication that she was on a "Do Not Call" list). Had it been expressed by Ms. that she was on the Federal Do Not Call Registry, any return call would have been avoided.
A sincere apology goes out to Ms. for any possible error on our part and Timeshares By Owner certainly apologizes for possibly ever calling anyone that may be on the "National Do Not Call Registry" as we honor that list and remain in compliance always.
Yours Truly,
Kevin***
Timeshares By Owner Vice President
1-888-*** Ext:
This business is a scam
They have made several withdrawals out of my account and have not done anything they have promised
I am requesting a full refund of the money I was tricked out of.
See Attached
September 13, 2019
Susan ***
Consumer Affairs Representative
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750
Case #***--Ella ***! Timeshares By 0wner--ClD #***
Dear Ms.,
l am in receipt of the recent complaint led with your office by Ella ***.
Our records indicate that Ms. has been a client of Timeshares By
Owner since August 14, 2015 with marketing for her Legacy Resorts Brigantine
Beach resort. Marketing was purchased on 11 different occasions to advertise on
our website, in our Timeshare Trader Magazine, and in the Elite Plus Marketing
Program, in the Elite Plus digital marketing program, and in the Showcase
marketing program that consists of email blasts going out to clients interested in
her timeshare or something similar. All the contracts provided to the client
included the fact that there was a ten-day cancellation timeframe. There was
never a notice of cancellation provided to us within the ten-day timeframe.
In the correspondence prepared by Ms., she is requesting a refund of
all the fees that she believes she was "tricked out of' and she fudher states that
Timeshares By Owner is a scam. ln response, Timeshares By Owner is certainly
not a scam in that we guarantee to market a clients timeshare, which is exactly
what we have been doing for Ms. per all of her signed contracts. We
close on transactions almost daily and once there is an offer, be it rental or sale,
we provide that information to the client through our Concierge Department. A
representative of the Concierge Department works with the client from offer to
completion. Our records indicate that since Ms. purchased our
marketing, there have been at least four offers presented to her from June 6,
2017 to as recent as August 19, 2019. Timeshares By Owner fully disclosed our
terms and conditions in the signed contracts (that were signed before any fee
was processed). Quality Control calls took place after each purchase to further
confirm the terms of each contract. We have performed the sen/ices as
contracted and purchased and we have been providing a tremendous amount of
exposure. We are the gold standard of the industry, generating over $10 million
in transmitted offers on a monthly basis. We promise to work with clients over the
long term to achieve goals, and we are always available to talk and work with our
clients in achieving mutual success. There is no entitlement to any refund based
on providing the services contracted. Of note, on July 19, 2019, a refund of
$1,172 was issued for marketing purchased on July 16, 2019.
-
Unlike other timeshare resale marketing companies, Timeshares By Owner provides the
marketing that is contracted and promised. We have advertised in the USA Today as well as
major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel),
direct mail marketing, internet, and other forms of media. We also attend trade shows, we now
digitally distribute the Timeshare Trader and Elite Plus magazines on a monthly basis, we do
seasonal showcases that are sent out in email blasts, and we sponsor our own podcast;
'Vacation Time" broadcast every week live from the studios of the Timeshares By Owner
corporate ofce. That is just a little of what we do. We have the tools to rent andlor sell a client's
timeshare and have been successful at doing just that since 1998.
Again, there is no entitlement to any refund other than what was already provided; however, to
resolve matters, I will go ahead and place Ms' ***'s active website advertising into our
upcoming Elite Plus Marketing Program that includes the Timeshare Trader and Elite
Magazines digital marketing programs. If Ella *** ever wants to make any changes to her
marketing or ever wants an update, she should not hesitate to contact our fully staffed Client
Sen/ices Department at toll-free (888) *** or (886) ***. Our Concierge Department,
that provides offers and works with clients from offer to completion, can be reached at toll-free
(888) ***. As an Elite Member, she also has exclusive access to the Elite line at (844)
70ELlTE or (844) ***. Finally, I can also be reached at ***@***com.
Yours Truly,
Kevin ***
Vice-President! Consumer Analyst
Timeshares By Owner
I contacted Timeshares Direct on 8/2/19 regarding calls to my cell phone and requested copy of their Do Not Call List Policy.They have not responded.
I have been contacted by this company 4 times even though my cell # has been on the Do Not Call List since July 2003. I have contacted this company asking to be removed from their list and to receive a copy of their Do Not Call List policy and they have not responded.
I would like someone from their legal or compliance department to contact me regarding their policy and details/source regarding my # on their contact list.
Dear Susan ***,
In reference to the complaint filed by Christine ***, she claims that she has been contacted by Timeshares By Owner despite the fact that she has been on the "Do Not Call" list since July 2003. I have explained to Ms. in correspondence that Timeshares By Owner is a registered member of the Federal Do Not Call Telemarketer Registry and that we are in compliance with all the laws that legally apply to our company.
Certainly, if someone is on the Federal Do Not Call Registry, as I am assuming that Ms. is indicating, then we would not be calling her telephone number to discuss the marketing of her timeshare. Anyone or company that subscribes to the Do Not Call Registry would never intend on calling someone on that list. Does it happen on a rare occasion? Unfortunately, it may happen and if it does, anyone would expect that the recipient of the call would state that they are on the "Do Not Call" list, whether it be a return call from a message left or it be a call that was immediately answered. In all such cases, we would apologize emphatically, and place the name and number on our own internal "do not call" list, so as to absolutely not call such a telephone number again. As for four calls being made to Ms. telephone number as she contends, I understand that a first call may have happened in error, but certainly the following three calls would not have taken place (phone messages only because Ms. had called back with a message without any indication that she was on a "Do Not Call" list). Had it been expressed by Ms. that she was on the Federal Do Not Call Registry, any return call would have been avoided.
A sincere apology goes out to Ms. for any possible error on our part and Timeshares By Owner certainly apologizes for possibly ever calling anyone that may be on the "National Do Not Call Registry" as we honor that list and remain in compliance always.
Yours Truly,
Kevin***
Timeshares By Owner Vice President
1-888-*** Ext:
This business is a scam
They have made several withdrawals out of my account and have not done anything they have promised
I am requesting a full refund of the money I was tricked out of.
See Attached
September 13, 2019
Susan ***
Consumer Affairs Representative
Revdex.com of Central Florida
1600 S. Grant St.
Longwood, FL 32750
Case #***--Ella ***! Timeshares By 0wner--ClD #***
Dear Ms.,
l am in receipt of the recent complaint led with your office by Ella ***.
Our records indicate that Ms. has been a client of Timeshares By
Owner since August 14, 2015 with marketing for her Legacy Resorts Brigantine
Beach resort. Marketing was purchased on 11 different occasions to advertise on
our website, in our Timeshare Trader Magazine, and in the Elite Plus Marketing
Program, in the Elite Plus digital marketing program, and in the Showcase
marketing program that consists of email blasts going out to clients interested in
her timeshare or something similar. All the contracts provided to the client
included the fact that there was a ten-day cancellation timeframe. There was
never a notice of cancellation provided to us within the ten-day timeframe.
In the correspondence prepared by Ms., she is requesting a refund of
all the fees that she believes she was "tricked out of' and she fudher states that
Timeshares By Owner is a scam. ln response, Timeshares By Owner is certainly
not a scam in that we guarantee to market a clients timeshare, which is exactly
what we have been doing for Ms. per all of her signed contracts. We
close on transactions almost daily and once there is an offer, be it rental or sale,
we provide that information to the client through our Concierge Department. A
representative of the Concierge Department works with the client from offer to
completion. Our records indicate that since Ms. purchased our
marketing, there have been at least four offers presented to her from June 6,
2017 to as recent as August 19, 2019. Timeshares By Owner fully disclosed our
terms and conditions in the signed contracts (that were signed before any fee
was processed). Quality Control calls took place after each purchase to further
confirm the terms of each contract. We have performed the sen/ices as
contracted and purchased and we have been providing a tremendous amount of
exposure. We are the gold standard of the industry, generating over $10 million
in transmitted offers on a monthly basis. We promise to work with clients over the
long term to achieve goals, and we are always available to talk and work with our
clients in achieving mutual success. There is no entitlement to any refund based
on providing the services contracted. Of note, on July 19, 2019, a refund of
$1,172 was issued for marketing purchased on July 16, 2019.
-
Unlike other timeshare resale marketing companies, Timeshares By Owner provides the
marketing that is contracted and promised. We have advertised in the USA Today as well as
major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel),
direct mail marketing, internet, and other forms of media. We also attend trade shows, we now
digitally distribute the Timeshare Trader and Elite Plus magazines on a monthly basis, we do
seasonal showcases that are sent out in email blasts, and we sponsor our own podcast;
'Vacation Time" broadcast every week live from the studios of the Timeshares By Owner
corporate ofce. That is just a little of what we do. We have the tools to rent andlor sell a client's
timeshare and have been successful at doing just that since 1998.
Again, there is no entitlement to any refund other than what was already provided; however, to
resolve matters, I will go ahead and place Ms' ***'s active website advertising into our
upcoming Elite Plus Marketing Program that includes the Timeshare Trader and Elite
Magazines digital marketing programs. If Ella *** ever wants to make any changes to her
marketing or ever wants an update, she should not hesitate to contact our fully staffed Client
Sen/ices Department at toll-free (888) *** or (886) ***. Our Concierge Department,
that provides offers and works with clients from offer to completion, can be reached at toll-free
(888) ***. As an Elite Member, she also has exclusive access to the Elite line at (844)
70ELlTE or (844) ***. Finally, I can also be reached at ***@***com.
Yours Truly,
Kevin ***
Vice-President! Consumer Analyst
Timeshares By Owner
A Excellent outstanding work done by Peter H for your kind assistance rent out property at The Marriott Maui Ocean Club in obtaining a rental Your ongoing work on my behalf is truly outstanding and can not thank you enough for your help and hard work. Also for going above and beyond out of the way for giving me calls each time and letting me know that you gave send offers. Looking forward to work more for future offers. Once again thank you so much for delegations and hard work. Thank Dhruv P.
Many thanks go out to Mr. Dhruv P for taking the time to provide a positive review to the Revdex.com. It is sincerely appreciated that Mr. P would actually take the time to compliment the services of Timeshares by Owner, and most especially, Peter Hassanos in our Concierge Department. If anyone is ever interested in taking a vacation of a lifetime and staying in an outstanding resort to enhance that vacation, they should call the Timeshares By Owner Concierge Department at toll-free (888) 364-9212. Yours Truly, Kevin W, VP, Timeshares By Owner
A Excellent outstanding work done by Peter H for your kind assistance rent out property at The Marriott Maui Ocean Club in obtaining a rental Your ongoing work on my behalf is truly outstanding and can not thank you enough for your help and hard work. Also for going above and beyond out of the way for giving me calls each time and letting me know that you gave send offers. Looking forward to work more for future offers. Once again thank you so much for delegations and hard work. Thank Dhruv P.
Many thanks go out to Mr. Dhruv P for taking the time to provide a positive review to the Revdex.com. It is sincerely appreciated that Mr. P would actually take the time to compliment the services of Timeshares by Owner, and most especially, Peter Hassanos in our Concierge Department. If anyone is ever interested in taking a vacation of a lifetime and staying in an outstanding resort to enhance that vacation, they should call the Timeshares By Owner Concierge Department at toll-free (888) 364-9212. Yours Truly, Kevin W, VP, Timeshares By Owner
Peter H is wonderfully professional, efficient and effective!
We signed with TSBO to sell (and/or rent) our timeshare. Peter has been my guide every step of the way. He returns my calls and emails promptly. He has even called me to keep me current on the process. I am so grateful for his expertise about the business and the people. Peter has simplified this world of timeshares/selling/renting/paperwork, which would normally be a source of huge frustration for me. I trust Peter and rely on his advice. I gave Peter 4 stars because we now have a rental agreement. When he sells our timeshare, I'll give him 5 stars! Peter's commitment to serve his customers with integrity is exemplary!
Joyfully yours!
Jan J.
Many thanks go out to Jan J for the kind words regarding the services of Peter H in the Timeshares By Owner Concierge Department. It is not often enough that someone will take the time to compliment our services. Kevin W, VP, Timeshares By Owner, Ph: (888) 707-8463 X 321
Peter H is wonderfully professional, efficient and effective!
We signed with TSBO to sell (and/or rent) our timeshare. Peter has been my guide every step of the way. He returns my calls and emails promptly. He has even called me to keep me current on the process. I am so grateful for his expertise about the business and the people. Peter has simplified this world of timeshares/selling/renting/paperwork, which would normally be a source of huge frustration for me. I trust Peter and rely on his advice. I gave Peter 4 stars because we now have a rental agreement. When he sells our timeshare, I'll give him 5 stars! Peter's commitment to serve his customers with integrity is exemplary!
Joyfully yours!
Jan J.
Many thanks go out to Jan J for the kind words regarding the services of Peter H in the Timeshares By Owner Concierge Department. It is not often enough that someone will take the time to compliment our services. Kevin W, VP, Timeshares By Owner, Ph: (888) 707-8463 X 321
A very good job GiGi for you kind assistance in obtaining a rental for Wyndham Desert Blue, Las Vegas, Nevada, yesterday!! Your ongoing work on my behalf is truly outstanding!!
Robert M. C
Many thanks go out to Robert C for taking the time to send in a positive review to the Revdex.com regarding the services of Gigi B in the Timeshares By Owner Concierge Department. It is certainly not often enough that someone will take the time to actually let the Revdex.com know that they are pleased with our services. Timeshares By Owner works with clients continuously in finding timeshares for rental and sale. ***. Kevin W, VP (888) 707-8463 ext 321
A very good job GiGi for you kind assistance in obtaining a rental for Wyndham Desert Blue, Las Vegas, Nevada, yesterday!! Your ongoing work on my behalf is truly outstanding!!
Robert M. C
Many thanks go out to Robert C for taking the time to send in a positive review to the Revdex.com regarding the services of Gigi B in the Timeshares By Owner Concierge Department. It is certainly not often enough that someone will take the time to actually let the Revdex.com know that they are pleased with our services. Timeshares By Owner works with clients continuously in finding timeshares for rental and sale. ***. Kevin W, VP (888) 707-8463 ext 321