Tipsy Elves

Hello [redacted] , My apologies for the hassle and delay with your order I have sent over to you confirmation of resolution Regards, ***

Hello, My apologies for the hassle with your order I have emailed you directly a confirmation of resolution Regards, ***

Hello, My apologies for the hassle with your order You will find a confirmation of resolution has been emailed to you direclty Regards,***

Hello, My apologies for the hassle with your order I have emailed you directly a confirmation of resolutionRegards,***

Hey [redacted] , I followed up with your directly via email as well It looks like the refund was initiated on the 22cd and the item is out for delivery today Please feel free to follow up with any additional questions

Hello ***, My apologies for the hassle with your order I have emailed you a confirmation of resolution for your order and refund Regards, ***

Good day, I can confirm that our customer service team has refunded this order in fullI have also spoke with one of our customer service managers that personally called and left this customer a voicemail explaining the situationWe are waiting to her back from the customer so we can explain the situation and offer a sincere apologyBest Regards, [redacted] [redacted]

Hello ***, My apologies for the hassle in your order and return process I have sent you a confirmation of resolutionRegards,***

I placed an order with expedited shippingThe shipment arrived several days late, and the shipment tracking details emailed to me from Tipsy Elves did not workI contacted their support team requesting a full refund for both the products and return shipping fee, since the shipping failure was the fault of Tipsy ElvesI included my return shipping receipt in the communication and was told they would take care of it About a dozen customer support emails later, I'm now being told they refuse to reimburse the cost of my return shippingI am appalled at the lack of integrity shown by Tipsy ElvesThey made a mistake, but refuse to take accountability for their failure, and now I'm stuck footing the bill Shame on you, Tipsy ElvesI have never experienced such disrespectful customer service, especially considering how kind and considerate I approached my support requests withPlease show your customers some respect in the future

Wow, working in retail and customer service businesses all my life, this one tops one of the worst customer service experiences I've had All started great with order confirmation and arrival date sent next day after orderingCredit card also charged that dayAbout 7-days later I went to track package and tracking number provided was invalid Company then supplied me new track numberWaited and it never showed shippedAt this point getting product was getting too late for Christmas parties so contacted TE to try and get money backminutes on hold with no answer on customer service lineMissed call back (my fault) and they left message for me to use live chat feature Chat agent took a while to respond, then told me order had shipped so I'd need to return for refundI kept questioning about tracking number and ship date, but was then ignored after requests Don't use this company unless you like being deceivedMy bank will be reversing the charges on my card at this point Still not tracking number provided either for alleged item that had shipped

***, I wanted to provide you with a status update to my complaint [redacted] I have been in contact with Tipsy Elves LLC and that have resolved the issue by supplying me with the item orderedIf possible, please amend my complaint as being satisfied Many thanks, [redacted]

They sent me an incomplete order and I can't get through to them to get the complete order or to get a refund on the shirt I didn't receiveTheir customer service line just hangs up on me and emails go unrepliedTheir return/refund policy indicates 60-day period, but I can't get through to them to get my refund within daysThis is very shady

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not accept the response from Tipsy Elves, L.L.C., for the following reasons: "They claim that they have already credited my account" This is not true because "I have checked with my bank several times since the end of November/early December They have verified for me that no refund has been made by Tipsy Elves, L.L.C., directly into my account or through Pay Pal" The Business-Consumer Alliance has also tried to assist me in obtaining a refund: "They have told me that it would be appropriate for me to contact you and the Office of the Attorney General of New York State" about this"; which is why I have submitted my complaint to you I did contact the N.Y.SAttorney General's office Their Information and Referral Hot Line Facilitator advised me "to contact the Office of the Attorney General of California rather than New York State Attorney General's office; if you are unable to help me resolve this issue, and my account is credited" It is almost three months: The item I returned them took place in early November of Other customers of the Tipsy Elves have had similar issues with the Company, as found on the comments section of the Tipsy Elves listing found on your site Thank you for your assistance with this issue, [redacted] S [redacted]

I ordered a sweater on Decand paid extra for priority shipping to have it arrive by the 14thIt arrived the 19th, after the two parties I had bought it to wear to had passedI would return the now-pointless sweater, but I would have to pay for shipping and would not be refunded what I paid for priority shipping in the first placeThis shopping experience has been a waste of time and money

Hello, I have followed up to you directly with a resolution and explanation for this issuePlease feel free to follow up with any additional questions that you may haveRegards, ***

Hello ***, My apologies for the hassle with your order I have reached out to you directly with confirmation of resolution Regards, ***

Hello ***,I have just reviewed your complaint with the Revdex.com and did also reach out to you dirctly My apologies for the hassle with your order and return process I have thoroughly looked into your order and refund and everything I can find shows that your order was refunded in full, via two separate transactions; one on the 18th of November for the amount of the item, and another refund for the original shipping charge (which is typically not refunded) on the 24th of November, both to your account tied to your Mastercard ending *** Here is a screenshot to confirm those refunds and the dates: [redacted] If it is any use to your financial institution in locating these funds, here is a screenshot that shows the PayPal transaction ID numbers for each refund: http://screencast.com [redacted] To note, although you did not use PayPal directly to tender your original transaction, we utilize PayPal on our back-end to authorize all credit/debit transactions Perhaps providing this information to your financial institution will allow them to better assist in tracing these refunded transactions back to your account Here is another screenshot directly from [redacted] interface showing the same refund information: http://screencast.com [redacted] My apologies again for the hassle in this I hope that the information provided can helpPlease reach back out with any additional questions that you may have as we want to ensure that this is resolved for you

I received the refund.. Complaint withdrawn. Thank you so much for your help. Without it I might haven be stuck with merchandise I no longer needed.

Hello ***, I have just reviewed your complaint with the Revdex.com and did also reach out to you dirctly My apologies for the hassle with your order and return process I have thoroughly looked into your order and refund and everything I can find shows that your order was refunded in full, via two separate transactions; one on the 18th of November for the amount of the item, and another refund for the original shipping charge (which is typically not refunded) on the 24th of November, both to your account tied to your Mastercard ending *** Here is a screenshot to confirm those refunds and the dates: [redacted] If it is any use to your financial institution in locating these funds, here is a screenshot that shows the PayPal transaction ID numbers for each refund: http://screencast.com [redacted] To note, although you did not use PayPal directly to tender your original transaction, we utilize PayPal on our back-end to authorize all credit/debit transactions Perhaps providing this information to your financial institution will allow them to better assist in tracing these refunded transactions back to your account Here is another screenshot directly from [redacted] interface showing the same refund information: http://screencast.com [redacted] My apologies again for the hassle in this I hope that the information provided can helpPlease reach back out with any additional questions that you may have as we want to ensure that this is resolved for you

Terrible Customer Service! Did not receive all of my order1/of order came right after ThanksgivingCalled but was placed on hold due to "Black Friday Orders" and was told phone would hang up at minutes! Can you believe that! Called several times, same thingSent several emails, NO RESPONSE! Waited till after Christmas to call and was told to hold for next agent; at minon hold message came on for me to leave a message! Don't do business with them! They do not care about their customers