Tipsy Elves

Hello ***, My apologies for the hassle and delay with your order I have sent over to you confirmation of resolution. Regards,***

Next time I will be ordering my ugly sweaters from somewhere else!!! I ordered two sweaters for my daughter and I on 12/12/There was no indication of delayed shipping or low stock or anything like thatI then recieved an email that my order had only shipped on 12/22/with an expected delivery date of 12/27/16!!!! I received my package on 12/24/with only one of the sweaters!!!! I understand things happen but my gripe with this company is the COMPLETE lack of communication!!! I ordered the sweaters well in advance to have them here by Christmas and not once was I emailed about a delay or that one of the sweaters I ordered would not be in stock by the time they did finally get around to shipping my order days later!!! So unprofessional and so inconsiderate especially considering how much the sweaters costVery disappointing!!!!

Tipsy Elves has adorable items I ordered one for my husband It came as the wrong size I simply want to return the item, but am having extreme difficulty returning the item I submitted three different email requests to acquire the return location that I am required to ship my item to for a refund I get a confirmation that they received the request and an empty promise to send me the address within hours I have yet to hear I have called three times and they have a standard voicemail that expresses they are "experiencing heavy callers, but will not leave for the day until all calls are answered" I have yet to get a call answered I am reading in their policy that they have a strict return policy of sending it back in days AND I will experience a 15% restocking fee Although I have tried many times, I don't know how or where to send it This is frustrating I would advise not doing business with this online vendor They are just not ready for the business and have no customer service to offer Sad, because they have cute personalized items

Hello, We are so sorry to hear about the hassle and inconvenience that *** has experienced while trying to place an order from our siteIt looks like at this time the order has already shipped but I have still gone ahead and issued a full refund for the order since it was latePlease let
*** know that we ask her to keep the order as a sign of our apologies in hopes she will find some use for the sweater this holiday season. Best Regards,*** @ Tipsy Elves

Hey ***,
I followed up with your directly via email as well It looks like the refund was initiated on the 22cd and the item is out for delivery today Please feel free to follow up with any additional questions

Hello ***,
My apologies for the hassle with your order process I have sent over confirmation of resolution to you
Regards,
***

"">I have been reimbursed by the company.I no longer need this claim openThank you!

Hello [redacted], My apologies for the hassle with your order process.  I have sent over confirmation of resolution to you. Regards,[redacted]

Hello [redacted], My apologies for your experience in this process.  I have emailed confirmation of resolution to you. Regards,[redacted]

Hello, My apologies for the hassle with your order.  You will find a confirmation of resolution has been emailed to you direclty. Regards,[redacted]

Hello [redacted],
 
My apologies for the hassle with your order and return process.  I have reached out to you and sent an email confirmation of resolution for this matter.
 
Regards,
[redacted]

Wow, working in retail and customer service businesses all my life, this one tops one of the worst customer service experiences I've had. All started great with order confirmation and arrival date sent next day after ordering. Credit card also charged that day. About 7-8 days later I went to track package and tracking number provided was invalid. Company then supplied me new track number. Waited and it never showed shipped. At this point getting product was getting too late for Christmas parties so contacted TE to try and get money back. 40 minutes on hold with no answer on customer service line. Missed call back (my fault) and they left message for me to use live chat feature. Chat agent took a while to respond, then told me order had shipped so I'd need to return for refund. I kept questioning about tracking number and ship date, but was then ignored after 3 requests. Don't use this company unless you like being deceived. My bank will be reversing the charges on my card at this point. Still not tracking number provided either for alleged item that had shipped.

Hello,
 
My apologies for the hassle with your order.  I have emailed you directly a confirmation of resolution.
 
Regards,
[redacted]

Hello,
 
My sincere apologies for the hassle with your order process.  I have reached out with confirmation of resolution to you.
 
Regards,
[redacted]

Hello [redacted], My apologies for the hassle in your order and return process.  I have sent you a confirmation of resolution. Regards,[redacted]

Hello [redacted], My apologies for the hassle with your order.  I have emailed you confirmation of resolution. Regards,[redacted]

Hello [redacted],
 
My apologies for the hassle with your order process.  I have emailed you directly a confirmation of resolution.
 
Regards,[redacted]

Hello [redacted],
I have just reviewed your complaint with the Revdex.com and did also reach out to you dirctly.  My apologies for the hassle with your order and return process.  I have thoroughly looked into your order and refund and everything I can find shows that your order was refunded in full, via two separate transactions; one on the 18th of November for the amount of the item, and another refund for the original shipping charge (which is typically not refunded) on the 24th of November, both to your account tied to your Mastercard ending [redacted].  Here is a screenshot to confirm those refunds and the dates: [redacted]  
If it is any use to your financial institution in locating these funds, here is a screenshot that shows the PayPal transaction ID numbers for each refund: http://screencast.com[redacted].  To note, although you did not use PayPal directly to tender your original transaction, we utilize PayPal on our back-end to authorize all credit/debit transactions.  Perhaps providing this information to your financial institution will allow them to better assist in tracing these refunded transactions back to your account.  Here is another screenshot directly from [redacted] interface showing the same refund information: http://screencast.com[redacted]
My apologies again for the hassle in this.  I hope that the information provided can help. Please reach back out with any additional questions that you may have as we want to ensure that this is resolved for you.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hey [redacted], I followed up with your directly via email as well.  It looks like the refund was initiated on the 22cd and the item is out for delivery today.  Please feel free to follow up with any additional questions.