Tipsy Elves

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I ordered this sweater in November as a gift and it didn't fit and it is now out of stock, I was bummed finding out that I would have to return it and only get store credit because it had gone past daysKaren G and I emailed back and forth and she came up with a great solutionI am beyond happy with the customer service displayed by this employee and company as a whole! I really can't tell you how happy I am! Seriously one of the best companies to deal withIt was resolved over email within a day! I have worked customer service and this is a busy time for customer service and returns so I am blown away at how well this was handled!
Thank you Karen you are definitely one of the best Customer Service Reps I have ever dealt withI appreciate all that you did to help me!

Good day,
We are very sorry to hear of the poor experience that *** *** had while shopping with us during the Holiday SeasonUnfortunately her order was affected by a backorder issue and even though the website was showing the style/size in-stock it was actually
sold outWe hate backorders just as much as our customers do and try our best to be as proactive as possible when we discover backorders by canceling/refunding the order and contacting the customer immediatelyAs you can see with the following screenshot http://screencast.com/t/Rrem3ibv, we refunded the entire order amount the same day the order was placed, December 5th While refunding, the customer should also receive an automatic email generated by our website notifying them of the backorder issue and refund process but it does not sound like that was the case with *** Chimelski's order.
We have had contact with *** *** regarding her poor shopping experience and we are sincerely sorry for the hassle and inconvenience she experiencedMoving forward, our customer support team will send a second email to the customer notifying them of a backorder in the rare occasion a backorder does arise.
Best Regards,
***

Very disappointed in communication from this businessI ordered sweaters on 11/29/to receive the package no later than 12/9/After days, I went on their website to find out why I had not received an updateI noticed their website indicated all shipments go out within a business dayAfter days from submitting order and payment, I attempted numerous calls to which I was on hold for over minutes and unable to continue to stay on the line since I had to go back to workI also sent an email for an updateI was able to receive a call back to which the agent had just told me a tracking label was created while we on the phoneHe verbally told me I would receive the package on 12/or 12/After a day, I was able to review the updated tracking information to which it indicated the shipment by 12/I needed the products by the 9th which is the only reason I placed this orderIf I had known it would take days to ship the order (which completely goes against what their website states), I would've gone elsewhereI have not received my sweaters and am not scheduled to until tomorrowVery disappointed as I will not have the product in time for original purpose

12.8px;">Hello,I received a message that my complaint *** has been closedHowever, the dispute has not resolvedI have not received the item nor a credit for itCan you please reopen the complaint?Thank you,
***Sent from my iPad

Hello,
My apologies for the hassle with your order process I have reached out with confirmation of resolution to you
Regards,
***

This business has no idea how to serve customers It is literally a cluster of inexperience of epic proportions I ordered something from them I knew I should have cancelled once I received no tracking information for my order, but I gave it a chance It has been one month and after multiple calls to customer service I am still waiting on the order of two sweaters They have been paid in full from me I have yet to see any items from them or a refund The worst part about it is this has been going on over a month How this business stays in business is beyond me Take my advice please do business elsewhere The hassle for an "ugly christmas sweater" is not worth your time and energy especially when you can find one somewhere else

Hello, My sincere apologies for the hassle in your order process and with getting through to one of our agents We have, sadly, experienced many delays and order issues on the part of our third party fulfillment company and have been completely inundated beyond what we could plan for in
customer inquires Our customers mean everything to us; even one customer that is not taken care of is one too many There are now no more units of that sweater available to re-send, so I have issued the full refund for you order You will get a refund memo to confirm Please feel free to reach out to me directly with any questions that you may have to ***@tipsyelves.com Regards,***

Hello ***, My apologies for the hassle with your order process I have emailed you directly a confirmation of resolution. Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello ***, My sincere apologies for the hassle and delay with your order We have sent over confirmation of resolution to you. Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have been reimbursed by the company.I no longer need this claim open.Thank you!

Hello ***,
My apologies for the hassle with your orders I have sent you details of resolution for your complaint
Regards,
***

Hello, My apologies for the hassle with your order process I have reached out with confirmation of resolution to you. Regards,***

Hi ***! We're so sorry to hear about this! We can't tell you why *** could not deliver your return originally, and we do apologize for the hassle you've experiencedIt looks like one of our agents sent you a UPS shipping label for the return yesterdayWhile we can't compensate you for the
shipping charged by ***, what we can do is issue a refund for the shipping cost on your original orderIf you have any other questions, please let us knowCheers, Team Tipsy Elves

Hello ***, My apologies for the hassle with your orders I have sent you details of resolution for your complaint. Regards,***

Hello ***, My apologies for the hassle with your order I have emailed you a confirmation of resolution for your order and refund. Regards,***

***,I wanted to provide you with a status update to my complaint ***I have been in contact with Tipsy Elves LLC and that have resolved the issue by supplying me with the item orderedIf possible, please amend my complaint as being satisfied. Many thanks,
***