Tipsy Elves

Hello ***, My apologies for the hassle with your order process. I have emailed you directly a confirmation of resolution. Regards,***

Ordered a sweater and a few days later, I got an email stating I had orders and was being refunded for the "extra" one and that my current order will still be processedI only received one email about an order confirmation, the one that was canceledBeen trying to contact them via phone, email, and social media to no availI was told, as per the email that I had an order still in process but I cannot get in contact with anyone to verify thisMy thought is that my order was canceled without any explanationExtremely frustrating!

I ordered two jumpsuits on a Monday and paid for the two-day delivery, scheduled to arrive on ThursdayCome Wednesday, I hadn't received my tracking number so I called Tipsy ElvesI spoke to [redacted] and asked her if she knew the statusShe told me she did not and that warehouse didn't update the system so she couldn't give me an answer on what the status wasI asked her if she could connect me to the warehouse so I could ask (after all, I paid for two day delivery and it hadn't left yet), as the customer I have the right to know where my order is [redacted] again stated that there was "nothing I can do" and then hung up on meI immediately wrote an email to make the company aware that the customer rep was not showing she was interested in what I had to sayI called back and she told me she'd just cancel my orderShe told me I was rude which is why she hung up on meI asked her if I could please speak to the manager and she said she didn't have one (which does not make any sense)She told me she didn't have a number for the warehouse that she emailed them (on the website, emails, phone they say to expect hrs for a response)This doesn't show any sense of urgency to resolving an issue or even getting a simple answerAnd then she hung up on me, againA company that provides product to consumers that doesn't have managers, synchronous communication with their warehouse, absolutely no sense of customer service, and says they are Revdex.com accredited and is notOne of the worst experiences I've ever had

Hello, My sincere apologies for the hassle in your order process and with getting through to one of our agents We have, sadly, experienced many delays and order issues on the part of our third party fulfillment company and have been completely inundated beyond what we could plan for in customer inquires Our customers mean everything to us; even one customer that is not taken care of is one too many There are now no more units of that sweater available to re-send, so I have issued the full refund for you order You will get a refund memo to confirm Please feel free to reach out to me directly with any questions that you may have to ***@tipsyelves.com Regards, ***

Hello,I have followed up to you directly with a resolution and explanation for this issue. Please feel free to follow up with any additional questions that you may have.Regards,***

Hello ***, My sincere apologies for the hassle in this process I have just sent you confirmation of resolution for your orderRegards,***

Good day, I can confirm that our customer service team has refunded this order in fullI have also spoke with one of our customer service managers that personally called and left this customer a voicemail explaining the situationWe are waiting to her back from the customer so we can explain the situation and offer a sincere apology Best Regards, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello, My sincere apologies for the hassle with your order process I have reached out with confirmation of resolution to youRegards,***

Hi ***! We're so sorry for the hassle regarding this orderI see that we are currently in contact about this issueIf you can respond via our email correspondence, we'll get this taken care of for you ASAP

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Terrible company I placed my order weeks ago and was told that because of ordering on Black Friday and Cyber Monday things were delayed That's great and all, but my order was placed BEFORE then They have no problem charging you for the items but not shipping them out They have screwed up so badly they can't even keep up with all the complaints Their Twitter feed is just non-stop people asking where their orders are, they aren't replying to emails and no one can get through over the phone Huge mistake ordering from them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hey ***, My apologies for the hassle with your order process I have sent you confirmation of a resolution. Regards,***

Good day, We are very sorry to hear of the poor experience that *** *** had while shopping with us during the Holiday SeasonUnfortunately her order was affected by a backorder issue and even though the website was showing the style/size in-stock it was actually sold outWe
hate backorders just as much as our customers do and try our best to be as proactive as possible when we discover backorders by canceling/refunding the order and contacting the customer immediatelyAs you can see with the following screenshot http://screencast.com/t/Rrem3ibv, we refunded the entire order amount the same day the order was placed, December 5th While refunding, the customer should also receive an automatic email generated by our website notifying them of the backorder issue and refund process but it does not sound like that was the case with *** Chimelski's order. We have had contact with *** *** regarding her poor shopping experience and we are sincerely sorry for the hassle and inconvenience she experiencedMoving forward, our customer support team will send a second email to the customer notifying them of a backorder in the rare occasion a backorder does arise. Best Regards,***

Hello ***,
My apologies for your experience in this process I have emailed confirmation of resolution to you
Regards,
***

Hey ***,
My apologies for the hassle with your order process I have sent you confirmation of a resolution
Regards,
***

Hello ***, My apologies for the hassle with your order I have reached out to you directly with confirmation of resolution. Regards,***

Hello ***,
My apologies for the hassle in your order and return process I have sent you a confirmation of resolution
Regards,
***