Tipsy Elves

Hello [redacted], My sincere apologies for the hassle in this process.  I have just sent you confirmation of resolution for your order. Regards,[redacted]

Hello,
I have followed up to you directly with a resolution and explanation for this issue. Please feel free to follow up with any additional questions that you may have.
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
1.  I do not accept the response from Tipsy Elves, L.L.C., for the following reasons:  "They claim that they have already credited my account".  This is not true because "I have checked with my bank several times since the end of November/early December.  They have verified for me that no refund has been made by Tipsy Elves, L.L.C., directly into my account or through Pay Pal".  2.  The Business-Consumer Alliance has also tried to assist me in obtaining a refund: "They have told me that it would be appropriate for me  to contact you and the Office of the Attorney General of New York State" about this"; which is why I have submitted my complaint to you.  I did contact the N.Y.S. Attorney General's office.  Their Information and Referral Hot Line Facilitator advised me "to contact the Office of the Attorney General of California rather than New York State Attorney General's office; if you are unable to help me resolve this issue, and my account is credited".  3. It is almost three months: The item I returned them took place in early November of 2015.                                         ...⇄ 4. Other customers of the Tipsy Elves have had similar issues with the Company, as found on the comments section of the Tipsy Elves listing found on your site .  Thank you for your assistance with this issue,[redacted] S. [redacted]

Hello [redacted], My apologies for the hassle with your order process.  I have sent a confirmation of resolution to you. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,I received a message that my complaint [redacted]  has been closed. However, the dispute has not resolved. I have not received the item nor a credit for it. Can you please reopen the complaint?Thank you,
[redacted]Sent from my iPad

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
1.  I do not accept the response from Tipsy Elves, L.L.C., for the following reasons:  "They claim that they have already credited my account".  This is not true because "I have checked with my bank several times since the end of November/early December.  They have verified for me that no refund has been made by Tipsy Elves, L.L.C., directly into my account or through Pay Pal".  2.  The Business-Consumer Alliance has also tried to assist me in obtaining a refund: "They have told me that it would be appropriate for me  to contact you and the Office of the Attorney General of New York State" about this"; which is why I have submitted my complaint to you.  I did contact the N.Y.S. Attorney General's office.  Their Information and Referral Hot Line Facilitator advised me "to contact the Office of the Attorney General of California rather than New York State Attorney General's office; if you are unable to help me resolve this issue, and my account is credited".  3. It is almost three months: The item I returned them took place in early November of 2015.                                         ...⇄ 4. Other customers of the Tipsy Elves have had similar issues with the Company, as found on the comments section of the Tipsy Elves listing found on your site .  Thank you for your assistance with this issue,[redacted] S. [redacted]

Hello [redacted],
 
My apologies for the hassle with your order.  I have emailed you a confirmation of resolution for your order and refund.
 
Regards,
[redacted]

Hello [redacted],
 
My sincere apologies for the hassle and delay with your order.  We have sent over confirmation of resolution to you.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I placed an order with expedited shipping. The shipment arrived several days late, and the shipment tracking details emailed to me from Tipsy Elves did not work. I contacted their support team requesting a full refund for both the products and return shipping fee, since the shipping failure was the fault of Tipsy Elves. I included my return shipping receipt in the communication and was told they would take care of it.

About a dozen customer support emails later, I'm now being told they refuse to reimburse the cost of my return shipping. I am appalled at the lack of integrity shown by Tipsy Elves. They made a mistake, but refuse to take accountability for their failure, and now I'm stuck footing the bill.

Shame on you, Tipsy Elves. I have never experienced such disrespectful customer service, especially considering how kind and considerate I approached my support requests with. Please show your customers some respect in the future.

I ordered two jumpsuits on a Monday and paid for the two-day delivery, scheduled to arrive on Thursday. Come Wednesday, I hadn't received my tracking number so I called Tipsy Elves. I spoke to [redacted] and asked her if she knew the status. She told me she did not and that warehouse didn't update the system so she couldn't give me an answer on what the status was. I asked her if she could connect me to the warehouse so I could ask (after all, I paid for two day delivery and it hadn't left yet), as the customer I have the right to know where my order is. [redacted] again stated that there was "nothing I can do" and then hung up on me. I immediately wrote an email to make the company aware that the customer rep was not showing she was interested in what I had to say. I called back and she told me she'd just cancel my order. She told me I was rude which is why she hung up on me. I asked her if I could please speak to the manager and she said she didn't have one (which does not make any sense). She told me she didn't have a number for the warehouse that she emailed them (on the website, emails, phone they say to expect 48 hrs for a response). This doesn't show any sense of urgency to resolving an issue or even getting a simple answer. And then she hung up on me, again. A company that provides product to consumers that doesn't have managers, synchronous communication with their warehouse, absolutely no sense of customer service, and says they are Revdex.com accredited and is not. One of the worst experiences I've ever had.

I ordered a sweater on Dec. 8 and paid extra for priority shipping to have it arrive by the 14th. It arrived the 19th, after the two parties I had bought it to wear to had passed. I would return the now-pointless sweater, but I would have to pay for shipping and would not be refunded what I paid for priority shipping in the first place. This shopping experience has been a waste of time and money.

[redacted],
I wanted to provide you with a status update to my complaint [redacted]. I have been in contact with Tipsy Elves LLC and that have resolved the issue by supplying me with the item ordered. If possible, please amend my complaint as being satisfied. 
Many thanks,
[redacted]

Hello, My sincere apologies for the hassle with your order process.  I have reached out with confirmation of resolution to you. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...

be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, 
We are so sorry to hear about the hassle and inconvenience that [redacted] has experienced while trying to place an order from our site. It looks like at this time the order has already shipped but I have still gone ahead and issued a full refund for the order since it...

was late. Please let [redacted] know that we ask her to keep the order as a sign of our apologies in hopes she will find some use for the sweater this holiday season. 
Best Regards,
[redacted] @ Tipsy Elves

Hello [redacted],
 
My apologies for the hassle with your order process.  I have sent a confirmation of resolution to you.
 
Regards,
[redacted]