Tipsy Elves

I order two sweaters early Sunday morning and paid extra for expedited shipping. I was told that the package would arrive on December 8th, 2016, which was perfect because I needed them for a party on the 10th. According to UPS, the shipper (Tipsy Elves) provided them the incorrect zip code, even though my confirmation email has my correct address in full. This delayed the delivery and it was scheduled to arrive Friday the 9th, one day after it was supposed to. When UPS, corrected my address, they left my apartment # out, causing them not to deliver it on Friday. Now it is the 10th, and I'm being told I will not receive it until Monday the 12th. I understand fully that the entire problem isn't Tipsy Elves fault, however, if the correct address was put on the package initially, I wouldn't be dealing with this issue. I paid extra to have the package at my doorstep by a certain date, and now it's going to be delivered 4 days after I was shown it was. Due to the incompetence of the people that ship out the packages at Tipsy Elves, I will not be purchasing anything again from their website, and will share my experience so that others will not be inconvenienced like I have.

I received the refund.. Complaint withdrawn. Thank you so much for your help. Without it I might haven  be stuck with merchandise I no longer needed.

Hello,
 
My sincere apologies for the hassle in your order process and with getting through to one of our agents.  We have, sadly, experienced many delays and order issues on the part of our third party fulfillment company and have been completely inundated beyond what we...

could plan for in customer inquires.  Our customers mean everything to us; even one customer that is not taken care of is one too many.  There are now no more units of that sweater available to re-send, so I have issued the full refund for you order.  You will get a refund memo to confirm.  Please feel free to reach out to me directly with any questions that you may have to [redacted]@tipsyelves.com 
Regards,
[redacted]

Good day, 
I can confirm that our customer service team has refunded this order in full. I have also spoke with one of our customer service managers that personally called and left this customer a voicemail explaining the situation. We are waiting to her back from the...

customer so we can explain the situation and offer a sincere apology. 
Best Regards,
[redacted]
831.[redacted]

Terrible Customer Service! Did not receive all of my order. 1/2 of order came right after Thanksgiving. Called but was placed on hold due to "Black Friday Orders" and was told phone would hang up at 15 minutes! Can you believe that! Called several times, same thing. Sent several emails, NO RESPONSE!
Waited till after Christmas to call and was told to hold for next agent; at 15 min. on hold message came on for me to leave a message! Don't do business with them! They do not care about their customers.

Hello,I have followed up to you directly with a resolution and explanation for this issue. Please feel free to follow up with any additional questions that you may have.Regards,[redacted]

Hello [redacted],
 
My apologies for the hassle with your order.  I have emailed you confirmation of resolution.
 
Regards,
[redacted]

Good day, So sorry to hear about the hassle and inconvenience you have experienced while waiting from a return to process. I have reviewed your order details and do see that a return was received and processed but unfortunately the refund never trigged. I just initiated that refund and you...

should receive an email confirmation shortly for your full order amount. So sorry again for the hassle and wish you the best during the holiday season!- [redacted] @ Tipsy Elves

Hello,
 
My apologies for the hassle with your order.  You will find a confirmation of resolution has been emailed to you direclty.
 
Regards,[redacted]

Good day, 
So sorry to hear about the hassle and inconvenience you have experienced while waiting from a return to process. I have reviewed your order details and do see that a return was received and processed but unfortunately the refund never trigged. I just initiated that...

refund and you should receive an email confirmation shortly for your full order amount. 
So sorry again for the hassle and wish you the best during the holiday season!
- [redacted] @ Tipsy Elves

Hello [redacted],
 
My apologies for the hassle and delay with your order.  I have sent over to you confirmation of resolution.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],
 
My apologies for the hassle with your order.  I have reached out to you directly with confirmation of resolution.
 
Regards,
[redacted]

Hi [redacted]! We're so sorry for the hassle regarding this order. I see that we are currently in contact about this issue. If you can respond via our email correspondence, we'll get this taken care of for you ASAP.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good day, I can confirm that our customer service team has refunded this order in full. I have also spoke with one of our customer service managers that personally called and left this customer a voicemail explaining the situation. We are waiting to her back from the customer so we can explain...

the situation and offer a sincere apology. Best Regards,[redacted]831.[redacted]

Hello, My apologies for the hassle with your order.  I have emailed you directly a confirmation of resolution. Regards,[redacted]

Hello [redacted],I have just reviewed your complaint with the Revdex.com and did also reach out to you dirctly.  My apologies for the hassle with your order and return process.  I have thoroughly looked into your order and refund and everything I can find shows that your order was refunded in full, via two separate transactions; one on the 18th of November for the amount of the item, and another refund for the original shipping charge (which is typically not refunded) on the 24th of November, both to your account tied to your Mastercard ending [redacted].  Here is a screenshot to confirm those refunds and the dates: [redacted]  If it is any use to your financial institution in locating these funds, here is a screenshot that shows the PayPal transaction ID numbers for each refund: http://screencast.com[redacted].  To note, although you did not use PayPal directly to tender your original transaction, we utilize PayPal on our back-end to authorize all credit/debit transactions.  Perhaps providing this information to your financial institution will allow them to better assist in tracing these refunded transactions back to your account.  Here is another screenshot directly from [redacted] interface showing the same refund information: http://screencast.com[redacted]My apologies again for the hassle in this.  I hope that the information provided can help. Please reach back out with any additional questions that you may have as we want to ensure that this is resolved for you.

Hello [redacted],
 
My sincere apologies for the hassle in this process.  I have just sent you confirmation of resolution for your order.
 
Regards,[redacted]

Hello [redacted], My apologies for the hassle with your order and return process.  I have reached out to you and sent an email confirmation of resolution for this matter. Regards,[redacted]