Tire Discounters, Inc.

Customer has already came and picked up his vehicleHe is driving it as we speakHe is working with out Insurance copy to have the damage repairedWhile the vehicle is being repaired he will receive a rental car

Store special ordered two tires for customerWhen customer brought vehicle in, customer requested only one tire, the L/F be replacedThe R/F needed replacement but was declined by customerInvoice number is the transaction numberAfter leaving the store, and approximately miles the customer called and said there was an issue with the vehicleGeneral Manager JC Caraballo from store stopped to help, took pictures of wheel and tire (attached photos) and the vehicle was towed to store The R/F tire was replaced and an alignment was performedInvoice number is the transaction number.Thanks,*** ***

Customer visited Tire Discounters on 8/24/16, invoice number ***. Customer purchased two tires and wheel alignment, attached is the invoice and copy of alignment. While in for this service, the technician documented struts needed to be replaced, as well as the right front wheel is
bent. Customer signed the document accepting that the right front wheel is bent and struts need replacement. We certainly apologize that customer is not happy. For customer satisfaction, we are willing to mail her a coupon for a FREE oil change ($value).Let us know if you need anything further to update this ticket or take care of Ms***

Revdex.com:
I have reviewed the response made by the Tire Discounter's in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowTire Discounter's, did not offer me anything for clarification
How does Tire Discounter's explain the fact that the car was driven one mile from their store, the engine stops due to no oil in the engine and Tire Discounter's employees are the only people that have touched the vehicle?How does Tire Discounter's explain that a brand-new oil filter is installed on the engine that is different than the oil filter that was previously on the car previously before I requested my brakes fixedHow does Tire Discounter's explain that when the oil filter was removed by Elite Auto there was virtually NO OIL in the oil filterI have a video of this and an engine expert verify thisAll of the above has been documented by witnesses other than *** ***It is impossible for the car to have been driven to the Tire Discounter's store with no oil in the engine
Regards,
*** ***

Tire Discounters would like to formally apologize for any inconvenience this has causedAs previously stated we cannot be responsible for 3rd party negligenceWe feel we have made you the best offer we can within the circumstancesWe are splitting the cost of the repair with you for a total cost to you of $We are prepared to pay this amount pending a signed release of claim which we are sending to Mr***Again, Tire Discounters does value all its customers. We appreciate the years of service you have allowed us to provide to you Sincerely, Tire Discounters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***Tire Discounters should be ashamed of their actions pertaining to the treatment of young ladies!!! It was the perfect stereotype of how a garage treats young women!!! Now Jared wants to cry foul when I arrived and learned of their actions and called them out on it!!! Shame on Tire Discounters and the actions of their staf! The public needs to be aware of TD’s lack of professionalism and how a worker man can expect to be treated in their stores!!! *** ***

The Regional Manager, *** *** contacted the customer and offered to reimburse the customer the amount of $75.00. The customer agreed to this offer and a refund request (see attached) has been submitted. Let us know if you need anything further to update this ticket or take care of Ms
***

Please see attached for original invoice of purchase of tiresAt the time of install we made the recommendation of services that needed completedBad shocks and struts can cause cupping in the tires cause the tires to wear faster than they should*** *** received around 30k of a 50k tire
because of thisAlso, to maintain a tire warranty, proper tire maintenance must be completed*** *** never had his tires balanced or rotated (a free service that we offer to help maintain warranty and tire life) When *** *** came back in, we explained all of this again, and offered for customer satisfaction 1/his next set of tiresHe refused this offerWe are still willing to offer 1/off a new set of tires, but cannot give a refundThank you, ***

Enclosed are the receipts that I could findSome items were paid for with cash because they said it was coming directly from the dealerI do not have those receipts.My son worked for them at one time and there was no reason to believe that they were not being truthfulAfter he left, I really start feeling concerned and also after someone else looked at my car.*** ***

After some investigation into this we determined when the store submitted the refund request for the $plus tax to be reimbursed to the customer, the store failed to supply sufficient reason along with the request. The office reviewed and determined since the customer had signed the
estimate for the tires (which did not include the $discount), there was no reason to complete the refund, so it was denied. I requested this be reopened with additional information including the agreement prior to the sale between the customer and the store sales person, Ken Frey as well as the fact it was the customer’s wife who brought the car in and signed the estimate, not the husband with whom *** had made the agreement. This has now been reopened and is under review. I hope to have an answer before the week is out and will contact the customer at that time

Please see attached for processed refund amount for the desired amount to replace the stems and remount the tiresThe refund will be processed back to the original form of paymentIf the original form of payment was cash, we will process a check and send it to the store for signed releaseThis
process can take up to weeks if a check has to be processedWe have also coached the store to get the regional manager involved earlier in matters like this to ensure the customer is take care of more quicklyThank you for your patienceLet us know if you need anything further. Thank you, ***

Adam H***, the regional manager, tried to contact Ms*** on both the 14th and followed up today via phone and email without successsWe need to connect with Ms*** over the phone to gain more detailsAdam's direct line is ###-###-####. Thank you, Deidre

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My response: Revdex.com do something before someone gets hurt "Respectfully"
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintI've decided to seek legal counsel and use the invoice and the doc attached against Tire DiscounterThe regional manager did reach out to me but he in fact stated that the issue had to be the engine burning oil or a leak which they're now saying that they didn't notice any issues with the engineThey didn't change the oilThey completed the other services, yesBut the oil simply never got changedThey should pay for my new engineI had to buy a new carSorryI don't accept their response.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

***Per our phone conversation we will be working toward a resolution on this case, our expected date of resolution will be 6/26/Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Waiting for update from business
Regards,
*** ***

Good afternoonThis request has been processed and sent to the A/P department as of 9/2/to have a check issued to the customerWe apologize for the delay

I have reviewed the response made by the business in reference to complaint ID 11236842, and find that this resolution is satisfactory to me.
Regards,
*** ***

The Tire Discounters Customer Service Manager, Susan Blaut, has spoken with Mr.*** and offered him a Free Oil Change and Free Tire Rotation, which he has accepted. A copy of the Oil Change card is attached. Tire Discounters believes this matter is now closed