Tire Discounters, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The store Manager reached out to the customer and reported back by email, “I spoke with *** this morningI offered her 44% off of a set of new tires along with a free alignmentShe has agreed to that and is going to call me to schedule an appointment to have them put onShe said she will be in
within the next weeks.” Let us know if you need anything further to update this ticket or take care of MsHines Thank you for alerting us and allowing us the chance to resolve the matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We had already connected with *** *** earlier in the month We informed her that her refund would be processed within the next 3-business days This Revdex.com alert came after that conversation We are confirming that have processed the refund and it will be received shortly
*** *** needs to continue to check her credit card statement because the refund will come back to her credit card If for some reason, the refund doesn't appear on *** *** statement, please let us know Thank you

I Spoke to *** YesterdayShe is having her old wheel locks removed at another companyI requested a copy of the invoice from the removalWe are working with our location to get a new set of wheel locks ordered for her

*** *** came into Tire Discounters on 6/23/with her Ford Fusion, mileage 160,She purchased (4) Milestar MStires with Tire Discounters economy installation packageOur economy installation package includes, Mounting, balancing, valve stems, lifetime rotationValet air inflation, and a free alignment checkWe checked her alignment for free, if her vehicle required an adjustment to the alignment, we would speak with the Miss*** and allow her to make the decision to either pay $additional for the alignment or refuse the alignmentMiss*** denied the alignmentWhen paying for the service Miss*** was given the opportunity to purchase road hazard. She denied that as wellOn 7/1/(days later) Miss*** had her vehicle towed in with flat tires, both on the passenger sideBoth show damage from impactNot from improper installationSince Miss*** did not purchase road hazard she would be required to purchase both tires at full retail costHowever, the store made her a dealsince she was still within the days she is still eligible to purchased road hazard if she chooses, to saving her over $Miss *** agreed and paid for the road hazard and had the tires replacedMiss*** Spoke with our ARM Don P*** who investigated Miss*** claim of negligence on Tire Discounters partDon found no fault, Tire Discounters went above and beyond to help this customer by saving her the cost of her replacement tiresTire Discounters will offer 50% off her alignment for customer satisfaction, However Tire Discounters denies the request to replace her tires or perform the alignment free of charge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** Customer called Revdex.com on 2/7/stating that the promised refund hasn't been receivedBusiness response said 7-days and it's been longer than that

Tire Discounters declines the offer given by Mr***We are more than capable of repairing Mr*** vehicleWe will not accept responsibility of another businesses repairsThe offer given in our last response is the only offer that will be extended

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not get miles on the tires I got less than on the tire and in all honesty they should have been changed long before thatBecause at that point they were showing wires through the tireI have never had a tire on one my my cars wear out that quicklyI had the tire changed out with new ones on 11/07/As I had mentioned previously the tires were a danger to me and my familyFurther more the gentleman I spoke with at the nicholasville location *** did not offer me 1/off he offered me $off per tire which only covers the installation fee of the new tiresIf *** had offered me 1/off I would have taken it as that would have been fairHowever he did not so I had the tires replacedAt this point I do not need new tires anymoreI even tried to take the old tire back up to tire discounters just in case they needed them for a warranty claim with the manufacturer but *** refused and said he did not want them*** had a very hostile attitude and was very rude at this point. So I loaded them back into my car and disposed of them
Regards,
*** ***

Dear ***, Tire Discounters is investigating your complaint. We contacted Auto Zone and unfortunately will not be able to return your old alternator. Your refund request of $has been submitted to our operations team and a resolution will be presented on or
before February 16, 2017. Thank you for your patience and understanding while we consider your request *** ***, Tire Discounters Support Services Manager ***

Attached is a copy of the invoice where the shocks and struts were replacedNothing on the invoice states that we were replacing the shocks and struts to eliminate a noise complaintAs you can see from all the other invoices, we notate on the invoice on everything we canRefund request deniedAs for the warranty our warranty on all suspension work, alignments etcis months/milesThe only product that we offer a month/12,mile warranty is Centric brand brakes(brake pads, rotors)We can inspect the vehicle again for you, Provide and estimate for the cost of the repairs to fix the vehicle

Prior to receiving notification of this matter from the Revdex.com on 3/17/we had been working with the customer to resolve the issue with her tires. We believe it was resolved when she accepted a 60% discount on replacement tires and a free alignment. The work was completed on 3/15/with
Invoice *** (invoice attached). Let us know if you need anything further to update this ticket or take care of Ms*** Thank you for alerting us and allowing us the chance to connect

Business stated check was mailed 2/20/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I received a voicemail on 4/25/from R** stating they were looking into how long it would take to get the center caps inSince then, I have not received a call from this business

The Regional Manager has spoken with the customer with an apology and review of the customer’s concerns. Originally the plan was to meet this week with the customer at a store and inspect the vehicle as well as review the work that was done in the pastHowever due to a personal ***er that
came up, the customer request to meet late next week instead. Let us know if you need anything further to update this ticket or take care of Ms***. Thank you for alerting us and allowing us the chance to resolve the ***er

Per request, we are open for a mediation session on this caseWe would like to request this mediation be held at the Revdex.com in Lexington for the convenience of the *** family and ***, the Regional Manager, that will be attending from Tire DiscountersI have provided *** *** information below to schedule this sessionLet me know if anything additional is needed. Thanks-*** *** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Our Director of Operations and Regional Manager have investigated this complaint. Approximately seven months ago our Insurance Company, State Auto paid to have the transmission of the customer’s car replaced. Recently the customer experienced transmission issuesThe vehicle was taken to
the repair facility that replaced the transmission and they determined the transmission fluid had engine coolant in itFurther investigation determined the transmission cooler, which is part of the radiator had failed, allowing the two fluids to mixThe contamination of the transmission fluid with coolant is what caused the transmission to failWhile we are sympathetic to the customer’s frustration, there is no negligence on Tire Discounters partLet us know if you need anything further to update this ticket. Thank you for alerting us to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept Tire discounters offerThey do not want to correct their technicians poor workmanshipMost likely the technician over torqued the nut that holds the tire to the studHe could have most likely caused a crack in the studIt then may have broken after it left their shop. I know that it was not broken when I took the vehicle for the tire repair to their shopThe vehicle did not have any repair of any type between the time I took it in for the original repair of the tireand I took it back to show them the broken stud. The only way I will pay for the part is if they pay for the repair at the auto repair place where I want to have it repairedI will not allow them to pick the place where the vehicle is to be repaired nor will I trust Tire Discounters to do the repairI will get the labor cost from the auto repair where I want to have it repairedI will then provide that repair cost to Tire Discounters and I want the money for the repair paid to me before I take it to the auto repairThat way I will be able to pay the bill in full when the repair is complete. This is the only way that I will pay for the part. This is my only offer. Here is my Proposal. I will pay for the part under these conditions: They must pay for the labor at the auto repair shop that I useI will get the labor cost from the shop on their shop repair sheetI will send that information to the Tire Discounters Corporate Office or wherever they want it sent. I want the Money for the cost of the Labor sent to Me *** ** ***That way I will have the money to pay to the auto repair shop that I use for repairs. 3. I will not allow Tire Discounters to do the repair nor will allow them to pick the place to do the repair after the poor workmanship that they produced. This is my offer!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Because the offer is very poorly worded, it can be read as purchasing tires (using whatever payment method you choose), or spending $or more with their credit cardPer the rules of grammar, the comma should be placed just before the word “with” to properly link participlesIn fact, I explained that I very rarely engage in rebate offers because they are such a hassle and I never would have participated in this one if I read this with ambiguity to begin with.I explained this to a Tire Discounters representative who was courteous and did not dispute my argumentShe called me back last week and offered a free oil change, which I declined because I choose to change my own oilI offered an alternative resolution and she said she would call back again later, but I have enough heard again from her
Regards,
*** ***