Too Faced

Hello,We are so sorry for the misunderstanding.? Please be advised all shipments come from our central hub in the United States processed out of US Customs and shipped to the country on the? shipping address.? What you are seeing is the tracking starting up again after it had gone through customs in your countryPlease see attached snap shot.Thank you

Hello,I am so sorry this happened to youI researched your order and it shows your package was delivered to you on 12/so we are unable to cancel this orderYou are free to return the package to us for a refund but please be advised we do not refund for shipping costsAdditionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello,I am so sorry this happened to youI researched your order and it shows your package was delivered to you on 12/Additionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Hello,I am so sorry you experienced thisI researched your order and it shows your package was delivered to you on 12/Additionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for the inconvenience this has caused.Thank you so much

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Hello,I am so sorry this happened to youI researched your order and it shows your package was delivered to you on 12/Please know as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for the inconvenience this has caused you.Thank you so much

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Hello,I am so sorry you experienced thisI researched your order and it shows your package was delivered on 12/so we are unable to cancelYou are free to return the unwanted items but please know we do not refund shipping costsAdditionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I can understand that your company sent a notification out regarding the shipping delays, however the larger issue is that I made multiple attempts to reach your company to cancel the order and could not reach anyone in order to do soI made multiple calls and each time there was an absurd and unreasonable wait time I sent an email to cancel the order and have yet to receive a reply to the original email requesting the order be cancelled All I am asking is that I don't have to pay out of pocket to return products on an order that I physically could NOT cancel myself Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It's January the 9th and I haven't received anything and the site still says that my order is processing(Pic attached)I don't have the product , I would like to receive it or my money however Regards, [redacted]

Hello,I am so sorry you experienced thisI researched your order and it shows your package was delivered to you on 12/Please be advised we are unable to cancel any order after it begins processingYou are free to return the unwanted items back to us but please know we do not refund shipping costsAdditionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Hello,I am so sorry this happened to youYou were not charged twice because there was only one orderUsually when a customer is charged twice, there is a secondary order attached to itOur records show you were only successfully? charged once for the order that you placedWe apologize for the inconvenience.Thank you

Hello,I am so sorry this happened to youI researched your order and it shows your package was delivered to you on 12/so we are unable to cancelYou are free to return the unwanted items to us but please know we do not refund shipping costsAdditionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

I am so sorry you experienced thisTt looks like your order did go out on the 19th and was delivered to you on the 20thAdditionally, as a company we strive to provide transparency in the ordering process, however, as expressed in our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Hello,I am so sorry you did not receive your refund in the standard 2-weeks timeI have refunded you for your returned purchase todayPayPal Transaction ID # [redacted] We apologize for this inconvenience you have experienced.Thank you so much

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? ? My issue is mainly that both businesses had access to my bank accountWhy did I authorize Borderfree if toofaced was the company making the withdrawal? Even when I spoke with the customer service rep she asked aloud "why were they able to access your account?"? II'm not happy with the runaroundI'm not happy that the supervisor Regina told me she could not do a refund or cancellation and then I had to go through the hassle of calling BorderfreeAttached is the email that Borderfree sent me, stating that YOUR company was the only company able to make a refundI was also told if I wanted to send it back I would have to pay customs and shipping back to the United statesThis is poor customer service and I still do not have an answerI spent an entire evening getting told I needed to call the other companyYou gave me the runaround and are still keeping my moneyThis is not right.? Regards, [redacted]

Hello,I am so sorry you had this experienceAs stated on our website and at the top of your confirmation email, all orders placed from 12/27-1/needed a minimum of 7-business days to process due to our warehouse being closed for inventoryIf you wish to return these items, please follow our return procedures online at toofaced.com.Thank you

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Good afternoon,I am emailing you on the complaint in the header against Too Faced cosmetics.? I have been out of pocket and unable to respond to email.I would like to update this complaint.? Too Faced has been great at responses since I have filed this claim.? They went out of their way to pick up the item.? When this wasn't possible due to travel, they refunded me my full amount while allowing me to keep the product which was never my intention.? I am impressed by their desire to resolve this issue.Thank you for your time,? [redacted]

Unfortunately, I never saw this message on the website Why was this never sent to the consumer's email so that they could go through other avenues to get gifts to people? I have looked at the [redacted] and nothing was addressed there eitherWhy would I go back to the website after all means of communication were being ignored I still do not know what the reason was for this occurrence as this message was not released to the consumers in a way where most could see this, so I'm still in the dark The items should have been discounted rather than an email sent on 12/with a 40% discount Basically, you want more money rather than to do the right thing and discount the orders that were promised a delivery by 12/ There was an email sent on 12/guaranteeing a 12/delivery This did not happen Your company has done little to make this right for the many people who were left with no explanation and it appears your company has run into this in the past and nothing has been done There are still several people who still don't have products as per *** Your company was bought for 1.5B dollars, but still has some sort of issue that stops deliveries, emails and phones? It's time to re-evaluate things as it appears that your customers are not respected As a person who works in finance, relationships are everything and should be respected You have dropped the ball and have showed little concern.I will gladly ship the unused items back, though it should be on your dime since YOU made the mistake I tried to cancel it days before, but the phones were down and all of my email responses were ignored Once I received the email guaranteeing a delivery by 12/24, I didn't buy anything for the person it was for who is in a different state They were visiting for the holiday I have taken this up with my credit card company and will let them resolve this Thank you for your time, but there are many other companies out there who respect their customers and I will give them my business instead.Best regards,**