Too Faced

Hello,I am so sorry this happened to youI researched your order and it shows your package was delivered on 12/You are free to return the unwanted items to us but please know we do not refund shipping costsAdditionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My issue is mainly that both businesses had access to my bank accountWhy did I authorize Borderfree if toofaced was the company making the withdrawal? Even when I spoke with the customer service rep she asked aloud "why were they able to access your account?" II'm not happy with the runaroundI'm not happy that the supervisor Regina told me she could not do a refund or cancellation and then I had to go through the hassle of calling BorderfreeAttached is the email that Borderfree sent me, stating that YOUR company was the only company able to make a refundI was also told if I wanted to send it back I would have to pay customs and shipping back to the United statesThis is poor customer service and I still do not have an answerI spent an entire evening getting told I needed to call the other companyYou gave me the runaround and are still keeping my moneyThis is not right Regards, [redacted]

Hello,Unfortunately by the time you reached out to us your order was too far ahead to be cancelledOnce they reach our processing department we are unable to turn it around as stated on toofaced.comWe apologize for the inconveniencePlease know you are more than welcome to return your items for a refund, however, shipping is non-refundable.Thank you so much

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below It's January the 9th and I haven't received anything and the site still says that my order is processing(Pic attached)I don't have the product , I would like to receive it or my money however? Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted]

Hello,I am so sorry you experienced thisI researched your order and it shows your package was delivered to you on 12/As a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for the inconvenience this has caused you.Thank you

Hello,When a credit card number is valid, but the order is cancelled, your bank will allocate or "freeze” that amount of funds in your accountThis is not our choice; it is just how credit accounts workIf this happens, you may find funds deducted from your account for a few daysThese funds are held by your bank or credit card provider and we never receive themWhen the bank sees that no purchase was made, the funds will be made available again to youWe do apologize for any inconvenience that this has caused you and hope to ship to and accept credit from your location in the near futureThank you so much.

Hello,I am so sorry you experienced thisI researched your order and it shows your package was delivered to you on 12/Additionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Unfortunately, I never saw this message on the website. Why was this never sent to the consumer's email so that they could go through other avenues to get gifts to people? I have looked at the [redacted] and nothing was addressed there eitherWhy would I go back to the website after all means of communication were being ignored. I still do not know what the reason was for this occurrence as this message was not released to the consumers in a way where most could see this, so I'm still in the dark. The items should have been discounted rather than an email sent on 12/with a 40% discount. Basically, you want more money rather than to do the right thing and discount the orders that were promised a delivery by 12/24. There was an email sent on 12/guaranteeing a 12/delivery. This did not happen. Your company has done little to make this right for the many people who were left with no explanation and it appears your company has run into this in the past and nothing has been done. There are still several people who still don't have products as per *** Your company was bought for 1.5B dollars, but still has some sort of issue that stops deliveries, emails and phones? It's time to re-evaluate things as it appears that your customers are not respected. As a person who works in finance, relationships are everything and should be respected. You have dropped the ball and have showed little concern.I will gladly ship the unused items back, though it should be on your dime since YOU made the mistake. I tried to cancel it days before, but the phones were down and all of my email responses were ignored. Once I received the email guaranteeing a delivery by 12/24, I didn't buy anything for the person it was for who is in a different state. They were visiting for the holiday. I have taken this up with my credit card company and will let them resolve this. Thank you for your time, but there are many other companies out there who respect their customers and I will give them my business instead.Best regards,**

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [ This statement is less than what was provided to the general customers who had ordered with meThis complaint was filed prior to receiving my orderUpon receiving my order, the package was damageI tried to reach out to Too Faced regarding this and still have not been able to get a responseThe company failed to fulfill their promise in order processingThe company has failed to maintain open lines of communication and the company has failed to provide a quality undamaged productI should not be in a position that I must contact a 3rd party to get a response, and if the customer feels the issue is severe enough to warrant the help of the Revdex.com, said company should probably act in a more empathetic manner and muster even a small bit of concern that someone who has literally spent more than a THOUSAND dollars on their product since JUNE is dissatisfiedThis company has made no attempt to earn my trust again, has made no reparations for their flaw and are minimizing its effectsAll they HAVE done is repeatedly spam my email asking me to spend more of my hard earned money on their productREPAIR THE RELATIONSHIP FIRST, THEN ENTICE ME TO SPEND MONEY WITH YOU!] Regards, [redacted]

Hello,I am so sorry this happened to youWe have received your returned package and it is currently being processedTurn around time to receive a refund after it being returned to us is usually weeksHowever, please know that sometimes you may experience a longer wait due to the holidays and our office being closedWe apologize for this inconvenience.Thank you so much

Dear Ms [redacted] ,Thank you so much for speaking with me today I am so glad this was a misunderstanding and that we could resolve this issue for you Please enjoy your product and don't ever hesitate to contact me at the Too Faced HQ office.Thank you again! [redacted] [redacted]

Hello,I am so sorry you experienced this! I have refunded you for your missing palette and emailed you a confirmationPlease see attached screen shotWe apologize for this inconvenience.Thank you so much

Hello,I am so sorry you experienced thisI researched your order and it shows your package was delivered to you on 12/Additionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders
are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,I am so sorry you experienced thisI researched your account and it shows you were refunded for your purchase on 12/Please see snap shot attachedWe apologize for the inconvenience this has caused you.Thank you so much

Hello,I am so sorry you experienced thisIt looks like you already reached out to customer service and they told you in order to receive a refund on order #***, you would need to send it back to usAdditionally, you did receive your refund for order #***Please see attached snap shotWe
apologize for any inconvenience this has caused you.Thank you so much

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had to call this company 20+ timesSpoke to ***, who's a supervisor and stated that my order would arrive before christmasWhen I told her I didn't need it for Christmas, she said than there shouldn't be a problemAlso had to pay to return these items I didn't want and needed to pay for tracking number, or else they wouldn't refund meI'm out $sending these items back, when they could have just answered the phone and taken care of it asapAlso the supervisor was rude and had the poorest customer service skills I've ever experiencedWhoever I called and spoke with about the 1st refund was awesomeI still feel likeI was cheated and mislead by this company. They alook say to ship it back to Web returns but cannot refund unless there's a tracking number on the return, that the customer paid forEven if they can see the product in their warehouse.
Regards,
*** ***

Hi ***Thank you for contacting Too Faced CosmeticsI am so sorry you had that experienceI was able to research your order history, and it looks like your order has been deliveredYou may not have received a shipping confirmation vial email because the email on your order number was
different from the one you used when contacting customer serviceThe email attached to your order is ***In addition to receiving your order, our customer service department issued a refund of $as a courtesy for having a delayed shipping dateUnfortunately, we will not be able to refund your order, since it was in fact delivered to the shipping address on your order on 9/We apologize for any inconvenience this may have caused youThank you!