Too Faced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Hello,I am sorry you experienced thisI researched your order and it shows your package was delivered to you on 1/Additionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are
delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Hello,When a credit card number is valid, but the order is cancelled, your bank will allocate or "freeze” that amount of funds in your accountThis is not our choice; it is just how credit accounts workIf this happens, you may find funds deducted from your account for a few daysThese funds are held by your bank or credit card provider and we never receive themWhen the bank sees that no purchase was made, the funds will be made available again to youWe do apologize for any inconvenience that this has caused you and hope to ship to and accept credit from your location in the near futureThank you so much.

Revdex.com:
I have received my complete refund todayI am happy with the outcome
Regards,
*** ***

Hello,We are so sorry this happened to youIt looks like you were refunded for the $on December 23rd, Please see attached snap shot.Thank you so much

Hello,I am so sorry this happened to youI researched your account and it shows you have been refunded for the full amount of this purchaseWe apologize for the inconvenience.Thank you so much

Hello,I am so sorry you did not receive your refund in the standard 2-weeks timeI have refunded you for your returned purchase todayPayPal Transaction ID # ***We apologize for this inconvenience you have experienced.Thank you so much

Hi ***Thank you for contacting Too Faced CosmeticsI am so sorry you had that experienceI was able to research your order history, and it looks like your order has been deliveredYou may not have received a shipping confirmation vial email because the email on your order number was
different from the one you used when contacting customer serviceThe email attached to your order is ***In addition to receiving your order, our customer service department issued a refund of $as a courtesy for having a delayed shipping dateUnfortunately, we will not be able to refund your order, since it was in fact delivered to the shipping address on your order on 9/We apologize for any inconvenience this may have caused youThank you!

Hello,I am so sorry you experienced thisI researched your order and it shows your package was delivered to you on 12/Please know as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are
delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Hello,I am so sorry this happened to youI researched your order and it shows your package was delivered to you on 12/so we are unable to cancelYou are free to return the unwanted items to us but please know we do not refund shipping costsAdditionally, as a company we strive to provide
transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Good afternoon,I am emailing you on the complaint in the header against Too Faced cosmetics. I have been out of pocket and unable to respond to email.I would like to update this complaint. Too Faced has been great at responses since I have filed this claim. They went out of their way to pick up the item. When this wasn't possible due to travel, they refunded me my full amount while allowing me to keep the product which was never my intention. I am impressed by their desire to resolve this issue.Thank you for your time, * ***

Hello,Unfortunately, we do not have a way to refund you because our records show you were never charged and your package was still delivered to you on 12/We apologize for this inconvenience.Thank you

Hello,I am so sorry this happened to youYou were not charged twice because there was only one orderUsually when a customer is charged twice, there is a secondary order attached to itOur records show you were only successfully charged once for the order that you placedWe apologize for
the inconvenience.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I started contacting you on the 19th and I didn't hear a response back for over a weekI guarantee you my order had not gone to processing before the 19th when I began requesting my order to be cancelledYou just didn't want to cancel itI'm very dissatisfied with your company's alleged customer service and will never purchase from you again
Regards,
*** ***

Hello,We have reviewed your refusal and have decided to issue a refund from Too Faced as a courtesy.Thank you

Hello, I am so sorry you had this experienceI researched your order and it shows your package was delivered to you on 12/Please know that as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some
orders are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Hello,When a credit card number is valid, but the order is cancelled, your bank will allocate or "freeze” that amount of funds in your accountThis is not our choice; it is just how credit accounts workIf this happens, you may find funds deducted from your account for a few daysThese
funds are held by your bank or credit card provider and we never receive themWhen the bank sees that no purchase was made, the funds will be made available again to youWe do apologize for any inconvenience that this has caused you and hope to ship to and accept credit from your location in the near futureThank you so much

Hello,We are so sorry those items were missing from your first orderI researched your account and it shows the replacement order was shipped and delivered on 12/Please see tracking information below.Thank you so much.*** Tracking: ***

Hello,I am so sorry this happened to youI researched your order and it shows your package was delivered to you on 12/Please know that as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders
are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Revdex.com:
I have received my complete refund todayI am happy with the outcome
Regards,
*** ***