Too Faced

Hello,I am so sorry this happened to youI researched your order and it shows your package was delivered on 12/You are free to return the unwanted items to us but please know we do not refund shipping costsAdditionally, as a company we strive to provide transparency in the ordering process,
however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello, I am so sorry you experienced thisI researched your order and it shows it was delivered to you on 12/You are more than welcome to return the package to us for a refund, however we do not refund shipping costsAdditionally, as a company we strive to provide transparency in the ordering
process, however, as expressed in our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for this inconvenience

Hello,I am so sorry you experienced thisI researched your order and it shows your package was delivered to you on 12/Additionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders
are delayed during times of high trafficWe apologize for the inconvenience this has caused.Thank you so much

Unfortunately, I never saw this message on the website. Why was this never sent to the consumer's email so that they could go through other avenues to get gifts to people? I have looked at the ** *** and nothing was addressed there eitherWhy would I go back to the website after all means of communication were being ignored. I still do not know what the reason was for this occurrence as this message was not released to the consumers in a way where most could see this, so I'm still in the dark. The items should have been discounted rather than an email sent on 12/with a 40% discount. Basically, you want more money rather than to do the right thing and discount the orders that were promised a delivery by 12/24. There was an email sent on 12/guaranteeing a 12/delivery. This did not happen. Your company has done little to make this right for the many people who were left with no explanation and it appears your company has run into this in the past and nothing has been done. There are still several people who still don't have products as per *** Your company was bought for 1.5B dollars, but still has some sort of issue that stops deliveries, emails and phones? It's time to re-evaluate things as it appears that your customers are not respected. As a person who works in finance, relationships are everything and should be respected. You have dropped the ball and have showed little concern.I will gladly ship the unused items back, though it should be on your dime since YOU made the mistake. I tried to cancel it days before, but the phones were down and all of my email responses were ignored. Once I received the email guaranteeing a delivery by 12/24, I didn't buy anything for the person it was for who is in a different state. They were visiting for the holiday. I have taken this up with my credit card company and will let them resolve this. Thank you for your time, but there are many other companies out there who respect their customers and I will give them my business instead.Best regards,**

Thank you for contacting Too Faced CosmeticsWe looked into this for you and it shows your package was weighed at our warehouse and then independently weighed by FedEx showing a weight of pounds, meaning your items were inside when it was dispatchedDid the box come damaged, ripped, etc.? If so,
please provide me with photos of the damageIf your box came in tact, you will need to file a claim with the shipping carrier (or the mail forwarding company you shipped this to) as all items were inside when it left our warehouse.Thank you

Hello,I am so sorry you experienced thisI researched your order and it shows your package was delivered to you on 12/Please know as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are
delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, even though I think it's unfair that I would be required to pay for the shipping to send the item back, when I received no response back from them during the order processRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I can understand that your company sent a notification out regarding the shipping delays, however the larger issue is that I made multiple attempts to reach your company to cancel the order and could not reach anyone in order to do soI made multiple calls and each time there was an absurd and unreasonable wait time I sent an email to cancel the order and have yet to receive a reply to the original email requesting the order be cancelled All I am asking is that I don't have to pay out of pocket to return products on an order that I physically could NOT cancel myself
Regards,
*** ***

Revdex.com:
I have reviewed the response made by thie business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,I am so sorry you experienced thisI researched your account and it shows you were refunded for your purchase on 12/Please see snap shot attachedWe apologize for the inconvenience this has caused you.Thank you so much

Hello,I am so sorry this happened to youOur system shows our warehouse packed everything in your box and your tracking states your items were delivered to you by ***Please see snap shot of tracking informationIf you wish to receive a refund, please return the items back to us.Thank you so
much

Hello,I am so sorry this happened to youI researched your order and it shows your package went out on 12/and was delivered on 12/Additionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control
some orders are delayed during times of high trafficWe apologize for the inconvenience this caused you.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I got a email from you saying I would get my things not latter than Decand this did not happen at allI feel the only reason I got my things after that was because I sent a complaint to the Revdex.comalso you sent a 40% off coupon codenow after this why would I wish to shop with you again after you did not even keep your word on the email you sent outalso you say delays on your websiteI went from the email I was sent from your site saying I would have my things under my tree by Decand that did not happen.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,You authorized a Too Faced Cosmetics purchase when you purchased from toofaced.com, which would automatically allow Borderfree to process because they are our international shipping partner and finish the transactionIf you wish to receive a refund for this purchase, you will need to follow our standard return procedures as stated on toofaced.comWe apologize for the inconvenience.Thank you

Hello,When a credit card number is valid, but the order is cancelled, your bank will allocate or "freeze” that amount of funds in your accountThis is not our choice; it is just how credit accounts workIf this happens, you may find funds deducted from your account for a few daysThese
funds are held by your bank or credit card provider and we never receive themWhen the bank sees that no purchase was made, the funds will be made available again to youWe do apologize for any inconvenience that this has caused you and hope to ship to and accept credit from your location in the near futureThank you so much.

Hello,I am so sorry this happened to youI researched your order and it shows your package was delivered to you on 12/Please know as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are
delayed during times of high trafficWe apologize for the inconvenience this has caused you.Thank you so much

Dear Ms***,Thank you so much for speaking with me today I am so glad this was a misunderstanding and that we could resolve this issue for you Please enjoy your product and don't ever hesitate to contact me at the Too Faced HQ office.Thank you again!*** *
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