Too Faced

Dear Ms***,Thank you so much for speaking with me today I am so glad this was a misunderstanding and that we could resolve this issue for you Please enjoy your product and don't ever hesitate to contact me at the Too Faced HQ office.Thank you again!*** *
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Hello,I am so sorry this happened to youI researched your order and it shows your package was delivered to you on 12/so we are unable to cancelYou are free to return the unwanted items to us but please know we do not refund shipping costsAdditionally, as a company we strive to provide
transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,I am so sorry you experienced thisI researched your order and it shows your package was delivered to you on 12/Additionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders
are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Thank you for contacting Too Faced CosmeticsWe looked into this for you and it shows your package was weighed at our warehouse and then independently weighed by FedEx showing a weight of pounds, meaning your items were inside when it was dispatchedDid the box come damaged, ripped, etc.? If so,
please provide me with photos of the damageIf your box came in tact, you will need to file a claim with the shipping carrier (or the mail forwarding company you shipped this to) as all items were inside when it left our warehouse.Thank you

Hello,We are so sorry for the misunderstanding. Please be advised all shipments come from our central hub in the United States processed out of US Customs and shipped to the country on the shipping address. What you are seeing is the tracking starting up again after it had gone
through customs in your countryPlease see attached snap shot.Thank you

Hello,I am so sorry this happened to youI researched your order and it shows your package was delivered on 12/Additionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are
delayed during times of high trafficWe apologize for the inconvenience.Thank you so much

Hello,I am so sorry this happened to youOur system shows our warehouse packed everything in your box and your tracking states your items were delivered to you by ***Please see snap shot of tracking informationIf you wish to receive a refund, please return the items back to us.Thank you so
much

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Good afternoon,I am emailing you on the complaint in the header against Too Faced cosmetics.? I have been out of pocket and unable to respond to email.I would like to update this complaint.? Too Faced has been great at responses since I have filed this claim.? They went out of their way to pick up the item.? When this wasn't possible due to travel, they refunded me my full amount while allowing me to keep the product which was never my intention.? I am impressed by their desire to resolve this issue.Thank you for your time,? * ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? ? My issue is mainly that both businesses had access to my bank accountWhy did I authorize Borderfree if toofaced was the company making the withdrawal? Even when I spoke with the customer service rep she asked aloud "why were they able to access your account?"? II'm not happy with the runaroundI'm not happy that the supervisor Regina told me she could not do a refund or cancellation and then I had to go through the hassle of calling BorderfreeAttached is the email that Borderfree sent me, stating that YOUR company was the only company able to make a refundI was also told if I wanted to send it back I would have to pay customs and shipping back to the United statesThis is poor customer service and I still do not have an answerI spent an entire evening getting told I needed to call the other companyYou gave me the runaround and are still keeping my moneyThis is not right.?
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
It's January the 9th and I haven't received anything and the site still says that my order is processing(Pic attached)I don't have the product , I would like to receive it or my money however?
Regards,
*** ***

Hello,Unfortunately by the time you reached out to us your order was too far ahead to be cancelledOnce they reach our processing department we are unable to turn it around as stated on toofaced.comWe apologize for the inconveniencePlease know you are more than welcome to return your items for
a refund, however, shipping is non-refundable.Thank you so much

Hello,I am so sorry you experienced thisI researched your order and it shows your package was delivered to you on 12/As a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed
during times of high trafficWe apologize for the inconvenience this has caused you.Thank you

Hello,I am so sorry you experienced thisI researched your order and it shows your package was delivered to you on 12/Please be advised we are unable to cancel any order after it begins processingYou are free to return the unwanted items back to us but please know we do not refund shipping
costsAdditionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I started contacting you on the 19th and I didn't hear a response back for over a weekI guarantee you my order had not gone to processing before the 19th when I began requesting my order to be cancelledYou just didn't want to cancel itI'm very dissatisfied with your company's alleged customer service and will never purchase from you again
Regards,
*** ***

Hello,I am so sorry this happened to youI researched your order and it shows your package was delivered to you on 12/Additionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders
are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Hello,I am so sorry this happened to youI researched your order and it shows your package was delivered on 12/You are free to return the unwanted items to us but please know we do not refund shipping costsAdditionally, as a company we strive to provide transparency in the ordering process,
however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Hello,I am so sorry this happened to youI researched your account and it shows you have been refunded for the returned orders.We apologize for this inconvenience.Thank you so much

Hello,I am so sorry you had this experienceAs stated on our website and at the top of your confirmation email, all orders placed from 12/27-1/needed a minimum of 7-business days to process due to our warehouse being closed for inventoryIf you wish to return these items, please follow our
return procedures online at toofaced.com.Thank you