Too Faced

I am so sorry you experienced thisTt looks like your order did go out on the 19th and was delivered to you on the 20thAdditionally, as a company we strive to provide transparency in the ordering process, however, as expressed in our website due to circumstances out of our control some orders are
delayed during times of high trafficWe apologize for this inconvenience.Thank you so much

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[ This statement is less than what was provided to the general customers who had ordered with meThis complaint was filed prior to receiving my orderUpon receiving my order, the package was damageI tried to reach out to Too Faced regarding this and still have not been able to get a responseThe company failed to fulfill their promise in order processingThe company has failed to maintain open lines of communication and the company has failed to provide a quality undamaged productI should not be in a position that I must contact a 3rd party to get a response, and if the customer feels the issue is severe enough to warrant the help of the Revdex.com, said company should probably act in a more empathetic manner and muster even a small bit of concern that someone who has literally spent more than a THOUSAND dollars on their product since JUNE is dissatisfiedThis company has made no attempt to earn my trust again, has made no reparations for their flaw and are minimizing its effectsAll they HAVE done is repeatedly spam my email asking me to spend more of my hard earned money on their productREPAIR THE RELATIONSHIP FIRST, THEN ENTICE ME TO SPEND MONEY WITH YOU!]
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,I am so sorry you did not receive your refund in the 2-week timeframe listed on our website.? I have refunded you for returned package today, and sent a confirmation email to the email on fileWe apologize for the inconvenience this has caused.Thank you so much.?

Hello,You authorized a Too Faced Cosmetics purchase when you purchased from toofaced.com, which would automatically allow Borderfree to process because they are our international shipping partner and finish the transactionIf you wish to receive a refund for this purchase, you will need to follow our standard return procedures as stated on toofaced.comWe apologize for the inconvenience.Thank you

Hello,I am so sorry you experienced this. I researched your order and it shows your package was delivered to you on 12/23. Please be advised we are unable to cancel any order after it begins processing. You are free to return the unwanted items back to us but please know we do not refund shipping...

costs. Additionally, as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high traffic. We apologize for this inconvenience.Thank you so much.

Hello,I am so sorry this happened to you. I researched your order and it shows your package was delivered to you on 12/24. Please know as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders are...

delayed during times of high traffic. We apologize for the inconvenience this has caused you.Thank you so much.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I can understand that your company sent a notification out regarding the shipping delays, however the larger issue is that I made multiple attempts to reach your company to cancel the order and could not reach anyone in order to do so. I made multiple calls and each time there was an absurd and unreasonable wait time.  I sent an email to cancel the order and have yet to receive a reply to the original email requesting the order be cancelled.  All I am asking is that I don't have to pay out of pocket to return products on an order that I physically could NOT cancel myself.
Regards,
[redacted]

Hello,I am so sorry this happened to you. I researched your order and it shows your package was delivered to you on 12/28. Please know that as a company we strive to provide transparency in the ordering process, however, as expressed on our website due to circumstances out of our control some orders...

are delayed during times of high traffic. We apologize for this inconvenience.Thank you so much.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello,I am so sorry you experienced this. I researched your order and it shows your package was delivered on 12/23 so we are unable to cancel. You are free to return the unwanted items but please know we do not refund shipping costs. Additionally, as a company we strive to provide transparency in...

the ordering process, however, as expressed on our website due to circumstances out of our control some orders are delayed during times of high traffic. We apologize for this inconvenience.Thank you so much.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,Unfortunately by the time you reached out to us your order was too far ahead to be cancelled. Once they reach our processing department we are unable to turn it around as stated on toofaced.com. We apologize for the inconvenience. Please know you are more than welcome to return your items for...

a refund, however, shipping is non-refundable.Thank you so much.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I am so sorry you experienced this. Tt looks like your order did go out on the 19th and was delivered to you on the 20th. Additionally, as a company we strive to provide transparency in the ordering process, however, as expressed in our website due to circumstances out of our control some orders are...

delayed during times of high traffic. We apologize for this inconvenience.Thank you so much.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's January the 9th and I haven't received anything and the site still says that my order is processing. (Pic attached)I don't have the product , I would like to receive it or my money however 
Regards,
[redacted]

Hello,I am so sorry you experienced this. It looks like you already reached out to customer service and they told you in order to receive a refund on order #[redacted], you would need to send it back to us. Additionally, you did receive your refund for order #[redacted]. Please see attached snap shot. We...

apologize for any inconvenience this has caused you.Thank you so much.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,I am so sorry you experienced this delay. I researched your account today and it shows you have been fully refunded for items returned.We apologize for the inconvenience this has caused you.Thank you.

Hello,I am so sorry this happened to you. I researched your account and it shows you have been refunded for the returned orders.We apologize for this inconvenience.Thank you so much.