TopCashBack USA Inc

Complaint: [redacted]
I am rejecting this response because:The first paragraph states Top Cash has received no communication from me concerning this...this is TOTALLY FALSE!!!! I have sent multiple emails! Top cash back Does not want to Stand behind their offers!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have stopped using Topcashback bc there's always a reason they won't pay. They are useless and not worth shopping through
Regards,
[redacted]

Hi there,We have recently had an update from the network and we have managed to recover your missing cashback, pleased log into your TopCashback account and view your missing cashback claim as we have updated you via your claim.Once again, we apologize for the time taken on this claim and hope any further transactions run more smoothly.Thank you,TopCashback Support.

Hi there,We are sorry you have not received the cashback you were expecting, having looked at your TopCashback account we can see you have $0.14 tracking.We do advise members to lodge a missing cashback claim or a Support Ticket if the cashback you have tracking is incorrect or has not tracked to...

your account at all.You can do this from the Customer Care section of your account. We would suggest you lodge a missing cashback claim if the amount you currently have tracking is incorrect.Thank you and we hope this is resolved for you soon.TopCashback Support.

Hi there,We are sorry you have not been able to log into your account, we were having some issues today with member log ins but this has since been fixed.Having looked at your TopCashback account we can see you lodged a Support Ticket and a member of our Support Team has responded to you. Please do...

try to log in to your TopCashback account again and if you are still having issues doing this please let us know on your Support Ticket.Many thanks,TopCashback Support.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is the same message I have been receiving from them for quite some time now.  This message does not solve anything nor does it indicate any further effort on their part.
Regards,
[redacted]

Hi there,We have had a look into this and can see the missing cashback claim you had open for [redacted] was resolved and closed on February 2nd.We do hope any further transaction run more smoothly.Thank you,TopCashback Support.

Hi there,We are ever so sorry you have not yet received your [redacted] Reward Card, having looked into this we can see our Support Team have been in communication with you regarding this and have had a replacement card sent out that will hopefully be with you soon.We will continue to contact...

you via your Support Ticket with any updates.Thank you,TopCashback Support.

Hi there,We are sorry your missing cashback claim has returned declined, we have had a look into this and can see the claim has returned declined due to the reason "Customer applied non-affiliate coupon."We can see a discount has been applied to your order, if this was due to a coupon code this will...

be why your claim has been declined. We are sorry we have not been able to recover the cashback on this occasion.Thank you,TopCashback Support.

Hi [redacted],Please do be aware it is not us at TopCashback that approves and declines missing cashback claims, once a claim is lodged this is submitted to a network, the network then reviews the missing cashback claims and gets back to us with an approved or declined resolution, if approved the cashback is passed onto us and we then pass this onto our members in full (we do not keep a percentage of the cashback like other sites do), if declined a declined reason is provided and we are not allocated any cashback.We understand this is disappointing, however we do advise that coupon/promotional codes are not used when making a purchase as this can cause claims to decline, this is mentioned on every merchant page on site.Thank you,TopCashback Support.

Hi there,We are sorry you have not yet received your cashback from [redacted] We have had a look at the missing cashback claim you have in place and we cannot see any communication from yourself to us on this claim.Your claim was submitted to the network on January 4th and currently Pending waiting...

a review from the network, please be aware it can take 1 to 3 months for a network to respond to a claim. We have updated your claim with a message explaining this also.Once we have a response from the network we will be in touch via your claim.We hope this has helped.Many thanks,TopCashback Support.

Hi there,We are ever so sorry you have not yet received your cashback from the merchant [redacted] We have had a look into this and we can see you have $167.65 at a Confirmed status in your TopCashback account, by clicking onto this amount you will see an estimated payable speed of 11 weeks, please do...

note this is just an estimate, cashback can reach Payable sooner or later than this time.If you feel the cashback should have moved to payable by now please lodge a Support Ticket from the Customer Care section of our site as the Support Team will be able to help you further regarding payments.Thank you, we hope this has helped and have a nice day!Best wishes,TopCashback Support.

Hi [redacted],Having looked at your TopCashback account we can see that since joining our site in 2014 you have made over 400 clicks from our site to different merchant that we advertise, from time to time cashback will go untracked as this is inevitable, when this happens a missing cashback claim is required, the claims team work to recover any missing cashback, they do this by working with a series of affiliate networks, the networks review the missing cashback claims and get back to the claims team with either an approved or declined resolution, if approved the cashback is passed onto us from the network and we then pay this to our members in full (we do not keep a percentage of the cashback like other cashback sites do), if the claim returns declined a declined reason is provided and we are not allocated with any cashback.I can see you have had 3 out of 7 missing cashback claims declined for the reason 'another marketing channel', this declined reason is provided if other entities, such as pop up windows, previous stored cookies become linked instead of TopCashback, or if a coupon/promotional code is used when purchasing.We do state on every merchant page in the Terms and Conditions that cashback is not guaranteed, we do advise members to read all T's & C's on the merchants page before making a purchase.If you do have any cashback that has not tracked to your account please do lodge missing cashback claims for these.Thank you,TopCashback Support.

Hi there,We are sorry you have had your missing cashback claim decline, we have taken a look into this and can see that it has been explained to you on the claims message thread that your claim was declined due to 'another marketing channel', which makes you ineligible for the $5 bonus cashback. The...

$5 cashback bonus is only applied if the cashback you are expecting tracks correctly to your TopCashback account or if the cashback is allocated via a missing cashback claim.We are sorry there is little further we can do on this occasion and do hope any further transactions run more smoothly.Thank you,TopCashback Support.

Hi there,As you have mentioned you used a coupon code that was listed on Officedepot this will be more than likely the reason your claim has been declined, we explained to you on your claim that using non affiliate coupon codes will cause missing cashback claims to decline, it is also mentioned in the Terms and Conditions on every merchant page on site that you will not be eligible for cashback if you used a coupon or promotional code not approved and posted by TopCashback.Thank you,TopCashback Support.

Hi there,We are sorry you have not been able to withdraw the cashback from your account, we have had a look at the communication on the Support Tickets from your account and can see that this has now been resolved.Please do let us know if you have anything further we can help with.Thank...

you,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because:The responses from your customer service were not helpful at all.I initially request the card on March 1, website says, it was shipped on March 3rd, this is the first one, not received.On March 23, I was told the replacement card was shipped and I will receive it by April 9, second one, not received.On April 14, told me again the replacement card shipped, this should be the third one, however, your customer service wrote me back on April 15 said"This second card has now processed and we would expect you to receive this within the standard delivery time of 10-14 days"May I ask, how many cards have you really shipped? it seems like none to me, you lost my trust.
Regards,
[redacted]

Hi there,We are sorry you have received a declined reason on your missing cashback claim, we can see your claim has been declined for the reason "another marketing channel." The most common reasons behind this declined resolution is either that TopCashback was not the last referred click when...

making a transaction, or that a coupon/promotional code was used.We have looked into this with the network that we work via and they have informed us that the coupon codes SHIPITFREE,BOXED were used on this order. We do mentioned on every merchant page that the use of coupon codes can cause claims to decline.Once again, we apologize for this outcome and do hope any further transactions are more positive.Thank you,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because:I sent an email through your website contact us page and never get anything back from you. I need get all my cash back back not only get my account back.  
Regards,
[redacted]