TopCashBack USA Inc

Complaint: [redacted]
I am rejecting this response because:This is unacceptable. You continue to delay paying the money owed for all the cash backs that I have invoices, track back evidence and that you clearly admit are valid in your response.You state  "the remaining 145 missing cash back claims have been submitted to the network for review." They were submitted  on 12/24 - and almost 60 days later still no payment.  My cash back status states:  The following cashback insertion has been allocated to your TopCashback account, with respect to this Missing CashBack Claim. Please allow this to progress to ‘Payable’, and when happy to do so, please close this claim using the ‘Close this claim. In your response, you admit that my claims are valid and  yet continue to delay my payment.  You clearly admit that is has been allocated yet you  deliberately DELAY paying it. Your accounting leaves much to be desired when I was forced to file  334 missing cash back claims to begin with.  How convenient for your company that you deliberately did not have all those transactions allocated to my account. How is it possible that your company missed 334 transactions and forced me to hold you accountable for paying me and still holding payment after almost 60 days? Please provide the accounting for the supposed 189 missing cash back claims that YOU CLAIM have been resolved.I encourage anyone reading  this who has had a problem with your company to file their complaints with Revdex.com  to educate the public of the true nature of your business practices.  Gratefully the Revdex.com seems to be the only way to get an appropriate response from your company. In my experience, your business practices leave much to be desired and have proven to be highly unethical. Simple solution - pay me the money the money you clearly owe me! I will not hesitate to file ALL the remaining open cash backs as INDIVIDUAL complaints through the Revdex.com. If this does not get resolved I will have no choice but to also lodge a formal complaint with the Attorney General in New Jersey. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:every email they have sent me I have responded so they have my information. I have also sent them my [redacted] email so they can send my money.this is what they respond by"NotesCommentHi there,Thanks for getting back to us.Please be assured that we are trying to help you here but we do need you to let us know your IP address first. Please can you provide this for us?Many thanks,Katie TopCashback | 27 May 2015"
here are the other emails I have sent them with there responseHi there,Thanks for getting back to us.Unfortunately we are not able to offer phone support at this time and instead are only able to resolve this for you via this support ticket system.We are able to look in to resetting this security question for you but please can I ask if you are firstly able to let us know your IP address as Jack had mentioned in our last response to you? If you are unsure where to find this then you can do a search for 'what is my IP?' and it will then bring this up in a box near the top of the results page.If you can provide this for us then we would be happy to advise further from here.Many thanks,Katie TopCashback | 21 May 2015you have a number to call or should I just sent Revdex.com a complaint? dodge | 17 May 2015Hi there, Thanks for reaching out to us. I am sorry that you're having this issue when trying to request a payout. So that I can look into this further for you, would you mind confirming the IP address of the computer/device you use your TopCashback account on most?I hope this helps and I look forward to your response. Thanks, Jack TopCashback | 13 May 2015I do not remember what I put downand can not get paidI have varfide my email dodge | 11 May 2015
Regards,
[redacted]

Hi there,We have had a look into this for you and can see you lodged a missing cashback claim with us on March 1, 2016. Your claim was submitted to the network on March 4, we informed you of this on your claim once it had been submitted to the network for review, we have also informed you that once...

a claim is submitted it can take 1 to 3 months for an update, as your claim is still within this time frame we need wait for the network to review your claim and get back to us with an update. Once we have a result from the network your claim will be updated as soon as possible.Please do allow your claim to go through the correct processes we have in place.Thank you and I hope this is resolved soon for you.TopCashback Support.

Hi there,We can see that the cashback for your [redacted] purchase did not track to your TopCashback account, when this happens a missing cashback claim is required so we can chase up the missing cashback with an affiliate network that we work via. We can see you lodged a missing cashback claim with us...

on the 19th Jan, this was submitted to the network on the 20th Jan. We now have to wait until the merchant network has manually reviewed your claim and advised us of the appropriate action, this action will be informing us if your claim has been approved or declined.If you wish to take a look at how missing cashback claims work please go to the following link: [redacted]You can also send us a message on your claim by clicking the 'Post a message' box on your missing cashback claim, the team will response to your message within 24 hours.Thank you,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because:
How is this taking so long?  How is it possible to be "actively" trying to contact the other company, with no response, for over 5 months?
Regards,
[redacted]

Hi there,We are sorry you are having some trouble with your cashback payout request, we can see you have been in contact with our Support Team who have advised that you contact [redacted] about the issue. Please do get back in touch via your Support Ticket if you need any further...

assistance from us.Thank you,TopCashback Support.

Hi there,We have had a look at the cashback tracking in your TopCashback account and we can see you have $58.51 at a Payable status for the merchant [redacted].If you wish you may pay request this cashback to your [redacted], Bank Account or as an [redacted] Gift Card, if you exchange your cashback for...

an [redacted] Gift Card this will include a 2.5% bonus.Please do contact us via your claims if you have any further questions.Thank you and best wishes,TopCashback Support.

Hi thereThe Terms and Conditions were firmly displayed, including a pop up light box to advise members of the restrictions.Unfortunately if an offer is live on our site and an existing member happens upon the link while logged in, we cannot stop them clicking through and so the light box and wording of the T's & C's are designed and displayed to inform those members that the offer is restricted so that they can make an informed decision on whether to proceed or not.Best wishesTopCashback

Complaint: [redacted]
I am rejecting this response because:It is showing Waiting for topcashback not for me.On the same day you asked the question I replied and one week passed, where is your reply? So how long am I going to wait? Please finish that quickly. I don't want to to waste my time on a weekly reply of the ticket.
Regards,
[redacted]

Hi there,We are sorry to hear you cannot access your TopCashback account. Please send an email to [redacted] explaining this, please entitle the email 'Cannot Access Account' from your registered TopCashback email address and this will be looked into for you.We apologize for any...

inconvenience caused.Thank you and best wishes,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because:I have already...

explained why I used fake name to open my topcashback account and place order before my account suspended by topcashback.Because I am an men that concerned my privacy.I do not want to my personal info leaked to the internet. Just like many people use fake name to open facebook and twitter and so on. Topcashbackback should reopen my account and send the gift card to me asap.Thank you.
Regards,
[redacted]

Hi there,The response you have mentioned from [redacted] is quite common if the merchant does not work with us directly, as mentioned we work with a network.Once we have submitted a claim to the network the network reviews the claim and gets back to us with an approved or declined resolution, if the claim is approved the network passes the cashback onto us and we pass this onto our members in full, if declined a declined reason is provided from them.We have explained to you on your claim and in our previous message why this has been declined, we have also sent you another message to your claim with some tracking advice. Please do read through the advice and we hope it helps you out.Many thanks,TopCashback Support.

Hi there,We are sorry your Tell-a-Friend Bonus has not yet progressed to a Payable status in your TopCashback account. We have had a look into this for you and we can see that the Friend you have referred does not yet have a minimum of $10.00 cashback at a payable status, one of the Terms and...

Conditions of the Tell-a-Friend bonus is that your bonus will become payable in your account once your friend has a minimum of $10.00 at a payable status. We have informed you of this on your Support Ticket. You can read a full list of the Terms and Conditions from the following link [redacted]All we can do now is wait for the cashback in your Friends account to progress to a Payable status, this can take a few weeks depending on the merchant.Thank you and we hope this has helped.Best wishes,TopCashback Support.

Hi there,Please do be aware the following is mentioned in the Terms and Conditions on every merchant page on site:"Please note that some merchants may not be forthcoming with untracked cash back. We endeavor to chase untracked cash back but reserve the right to halt inquiries at any time. Please do not make purchase decisions based on expected cash back as it is not guaranteed." We do advise members to read all Terms and Conditions before making a purchase and to remember that cashback is not guaranteed.As we have mentioned previously that we no longer feature this merchant on site and we have not received any further cashback for your claim, we have made you an offer of half the expected cashback as being paid from our own funds, this is not something we have to offer but have on this occasion so you haven't missed out too much.Having looked at your claim we can see you have accepted this offer and we will soon allocate $6.10 to your claim.Thank you,TopCashback Support.

Hi there,Having looked at your TopCashback account we can see you have $56.26 at a Payable status for [redacted], if you wish you may pay request this cashback to your [redacted] account or Bank account by going to the Payout section of your account.Please be aware we do not work with the merchant we...

feature directly but with a merchant network, we do advise our members not to contact the merchants as not all of their customer service departments will be fully aware of their marketing schemes, or aspects like this may be dealt with by a separate division of their company.As you have mentioned that you believe we had been paid your cashback and we were not releasing the funds to you to gain profit, please do note it is mentioned in the 'About Us' section how we make money from our site, in this section the following is explained "TopCashback receives a referral commission rate for driving traffic and sales to a store's website. We give this entire commission rate back to our members as a cashback rebate - we don't keep a cut like other cashback sites... Sounds too good to be true? It's really not. We're happy to run the site on the money we earn through separate advertising banners and deals with our listed stores."We hope this has helped to explain a bit more about how we work and that your issue has been resolved.Thank you and best wishes,TopCashback Support.

Hi thereI am sorry there has been a delay with the payment. I have liaised with the appropriate team and they assure me that payment should be with you imminently.Please check over the next day or so and if you should encounter any further delay, please do get in touch.I hope this is of...

assistance.TopCashback

Complaint: [redacted]
I am rejecting this response because:
The purchase was made more than 5 months ago, and I have been contacting the business for more than 4 months. The business couldn't provide a solution. It keeps asking me to wait, and couldn't even provide a timeline when this could be resolved. I have been waiting for so long and don't believe it will change in near feature. I made the purchase through TopCashBack and based on the promise it made for the cash back. It's time for TopCashBack to step up, take responsibility and provide a solution.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because I did make a missing claim several months ago and it has vanished. I have tried getting the money I am owed several times but nothing shows up on my account.:
Regards,
[redacted]

Hi David,Thank you for your response.We have made you an offer on your claim, so the cashback is allocated to your account you need to click the 'Accept offer, close claim' button that is located just above the message we have sent you.We would advise that you try to use a different browser when using our site, this may stop the "Whoopsie Daisy" error. If the problem still persists please send an email to the following address [redacted] and explain the error you are experiencing.Thank you and best wishes,TopCashback Support.

Hi there,We are currently looking into your declined missing cashback claim with the network, this has been communicated with you on your claim. Once we have an update we will be in touch as soon as possible.Thank you for your patience.Best wishes,TopCashback Support.