Toshiba America Information Systems

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that the unit was already out of warranty since 08/19/and based on our records our customer called our Corporate department last 02/16/and according to our customer they sent the computer to Toshiba Repair Services (TRS) ( [redacted] ) which is a third-party company and TAIS has no ability to access, manage or modify their systemOur customer was referred to [redacted] our VIP repair facility wherein our Toshiba engineers doing the repair, since the unit was already out of warranty TAIS cannot authorize any repair so that our corporate representative just provided the address of our facility, our customer sent the unit with their own expenseHowever when the unit reached our Toshiba Engineer's facility they found out that the parts is no longer availableOur corporate representative informed that the parts might already discontinue considering the age when the model of the unit was manufacturedOur corporate representative just provided a suggestion to try to contact another 3rd party parts distributorAt this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Please keep this complaint open until I have received my refundThank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I called MS [redacted] and left my name, phone number and the serial number of my computerHer answering machine stated she would call within hrsThat time has come and goneShe can respond through the Revdex.com as I amIt Appears this company has no regard for other peoples timeminute before there techsupport answer the phone, hrssince I left a message with MS [redacted] I don't have the time to sit around and wait for the phone to ring Regards, [redacted]

TAIS already provided option for our customer to have the laptop repaired as much as possible; unfortunately, our customer has declined this offerAt this time we consider this matter closed

A Toshiba America Information Systems... (TAIS) representative has reviewed our customer complaint. After doing a research our customer was informed that the initial shipment in sending the laptop to Depot is within their responsibility and in return, Toshiba will shoulder the labor cost and the return shipment after the repair. TAIS authorized a free-box to our customer as a one-time courtesy and they just need to complete the order in depotgateway. [redacted] for them to receive the box. At this time we consider this matter closed.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept that a company can display advertising whenever they want because they have a small disclaimer which essentially says that they can offer whatever they want and change it to anything else I don't expect Toshiba to do anything differently I do believe that the Revdex.com should lower their Revdex.com rating to reflect Toshiba's lack of commitment to honesty in advertising Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This "VIP " facility is the same one that the computer was sent to prior times with the same resultsThey know that this is a lemon and are biding time for the warranty to expireI will be going to the news station to expose their responses to a senior citizen consumer Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It is not a cosmetic issuethe damage is on the inside of the computerThe tab that holds the case together is broken on the inside of the laptop this was discovered after they repaired the same basic problem on the other side, which they covered under the warrantyI shouldn't have to pay for it and neither should my extended warranty Regards, [redacted] ***

A Toshiba America Information Systems (TAIS)representative has reviewed our customer complaint. After doing a research TAISfound out that our customer has been contacted by one of our corporaterepresentatives and has advised that they can send that unit back to our depotrepair... facility for rework. Our representative has informed our customer aboutthe warranty coverage of the unit. In accordance to the Standard LimitedWarranty of the unit replacement is not the option. Another repair authorizationwas created that our customer can complete it online and our customer willreceived a box that they can use to send the unit going back to our depotrepair facility under repair order number [redacted] . At this time we considerthis matter closed.

[redacted] [redacted] The complaint was filed against the Toshiba Authorized Service Provider named [redacted] Their contact information is [redacted] Technology Service [redacted] ** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer Television was already out of warranty for two years and TAIS has offered our customer to go to an authorized service provider (ASP) to set up a repair and has advised that they will be the one who will shoulder the repair cost due to expired warrantyAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their computer has already expired on 11/13/And as per the Standard Limited Warranty our customer has a year limited period How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”)The Limited Warranty Period for the rechargeable battery included with the Product is one (1) year from the date of your purchase Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found that the computer of the customer was sent to our repair facility last Jun29, The unit has been diagnosed by our technicians and they reset the software and reinstall some driversThe issue of the unit is a software concern which can be resolve by performing advance troubleshooting thru phone by our technical support representatives or send the unit to our depot repair facility in accordance to the standard limited warranty of the unitThe first depot repair order that was provided on the unit is based on the standard limited warranty that the unit hasToshiba warranty stated;How to Obtain Repair or Replacement Service For A Product Purchased In The United States?Depending on your specific product model, Toshiba may offer any one or more of the followingapplicable repair or replacement services: (1) Repair-Return Service through Toshiba’s DepotService, (2) CarService to an Authorized Service Provider, (3) Customer Replaceable(CRU)Parts Service, or (4)Whole Unit Exchange ServiceTo determine the warranty service methodfor your specific model, please visit our web site at warranty.toshiba.comA limited number ofmodels may also carry an international limited warranty which offers warranty service outside thecountry of original purchaseYou will pay any packaging, shipping charges, insurance, taxes and duties associated with thetransportation of the Product or original CRU to the service center or providerYou are responsiblefor appropriately packaging the ProductFor any replacement Product/CRU, if Toshiba does notreceive the original Product/CRU from you within ten (10) days after your receipt of the replacementProduct/CRU, you will pay Toshiba the retail value of the replacement Product/CRU

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been in contact of our corporate department and provided the information about her computerTAIS found out that the unit was already delivered last Thursday 9/25/2:37pm under FedEx tracking number [redacted] in our customer’s locationAt this time we consider this matter closed

A TAIS Representative has been in contact with the customer, Customer has sent the NB to depot on 3/31/and paid for the shipping, TAIS informed the customer about the warranty coverage and explained that Inbound Shipping is not part of it, Customer accepted the explanationAt this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The VGA port issue was due to faulty soldering not neglect, misuse nor abuseWhile the monetary sum at the time was not great the issue is with repeated problems which are increasing in cost with each repairthe last repair was for over $The original cost of the unit was around $retailWith the total costs of keeping a working unit now exceeding $it is totally unacceptable that you would tell me the matter is resolvedMy unit now has two inoperative USB ports that were working and now are notThe repair of the motherboard and the inadequacy of product testing is evident in the condition of the unit I received in returnI fail to understand why you choose to ignore this issue and say "matter resolved." Unless some thing is done to resolve the issue I will refute the latest $repair through American Express card company and will seek resolution in small claims court

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] they have not returned my last phone call and we still have the problem with our setI called them and talked to a techhe said that he would talk to the engineers and call me backthis was over a week ago and I have still not heard from the company

A Toshiba America Information System (TAIS) representative has been in contact with our customer TAIS has advised our customer that our technical support supervisor will call him to discuss and perform troubleshooting to his computer to fix the issueOur customer agreed with thatIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed