Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It would be nice to have Toshiba take responsibility for the issues but given their unwillingness to resolve the issue for me, they will lose my business going forward There are a number of reports of this issue being incurred by others, so I'm not sure how they can say it isn't a defect Some of the internet reports which highlight the issue: [redacted] Instructions for working around issue, which wouldn't be needed if a defect didn't exist: [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Once again, Toshiba America Information Systems (TAIS) failed to apologize for the extremely poor quality of customer support I have received, nor did they offer me any piece of mind in this matterThe case manager I spoke with informed me that the Toshiba Engineers repair would take 7-business days including shipping timeExcluding Memorial Day and weekends, it has now been out of my hands for business days (since May 20), and according to the Toshiba Engineers website, the unit is still "in work" and has still not yet been shipped, so it will still be several more business days before the unit is returned to me, more than double the amount of time the case manager informed me ofBecause of this, I am also requesting that the unit's standard limited warranty (***) be extended to allow for the time they have taken the unit out of my hands above their own time tableIf I were to have received the computer in business days as I was informed, I would have received it on June 3, with days remaining on the unit's ***As such, I find it only appropriate and hereby request the unit's [redacted] be extended to days from the date that the unit has arrived back at my homeLet me once again reiterate the inexcusable quality of support that TAIS has provided me in this matter and the continued misinformation that I have been provided by their representatives, supervisors, and case managersTheir refusal to offer a formal apology and/or provide me with a working computer or refund demonstrates shameful business practices that consumers should be made aware of Regards, [redacted]
A Toshiba America Information System (TAIS) representative has been in contact with our customer TAIS has advised our customer that we will provide a brand new replacement computer and this case was already forwarded to our order desk departmentAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that we will process a credit/refund back to his accountOur customer agreed with thatIf our customer has any questions or concern they may contact us directly at [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS cannot find any records in our system using customer informationIf our customer can provide like a case I.D number when the last time she called our technical support department they may contact us 949-431-At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS cannot find any records of our customer's information on our system under the Name, Phone Number, and Email AddressIf the customer has any questions and concerns they may contact Toshiba Technical Support at [redacted] At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has offered our customer a [redacted] Credit for the refund that she’s requesting and our customer agreed with that offerIf our customer has any questions or concern they may contact us directly at [redacted] At this time we consider this matter closed
Hello, my name is [redacted] and I filed a complaint against Toshiba Toshiba contacted me and agreed to refund my money Thank you for your help in resolving this matter You are the best! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research, our customer already spoke to one of our representative from corporate and they provided a resolution to the customerOur customer agreed with that resolutionThe recovery media already sent to our customer under FedEx tracking number [redacted] and it was delivered last (Wed 06/11/12:pm) and also the email already sent to our customer At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS will reach out our customer and someone will call her from our Advance Software Support Department to explain what was done to her computer and also to delete what is the viruses that the customer claims infecting her computer, our customer just need to provide the time and date as well as the best phone number that they can reach herAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response from Toshiba to my complaint is completely lacking in any commitment to customer service Furthermore, I believe their actions indicate a determined effort of a policy of advertisingOn the very same day that I placed my order with Toshiba, I also placed orders for goods online from [redacted] and [redacted] I used my same credit card, with the same exact personal details because those details are my detailsThe orders from both [redacted] and [redacted] have already been delivered to me at the prices advertisedIf there was a problem with my credit card, Toshiba could have called me - as is stated in their policy I could have easily given them additional information or another credit card(It is interesting to note that neither [redacted] nor [redacted] had problems with my credit card Surely these large online retailers have the systems in place to verify credit cards accurately)Instead of calling me, Toshiba chose to cancel my order and then provide me a useless phone number that was unstaffed so it would be impossible for me to resolve any credit issues with my orderWhen I called phone number provided that rung in an unstaffed office, I followed the voice mail instructions for contacting Toshiba personnel in an attempt to resolve any credit issues with my orderAfter waiting on hold for over an hour, my call finally reached a Toshiba representative who could not/would not help me resolve the issue From the many failures on Toshiba's part listed above, I believe it is clear that Toshiba had placed an arbitrary limit on the number of units they would sell at the advertised price, and when orders received within the legal time limit exceeded the number of units allocated by Toshiba, those orders were rejected solely to avoid meeting their advertised price commitmentI believe Toshiba's actions are in direct conflict with [redacted] Truth in Advertising Law ] Regards, [redacted]
A Toshiba America Information System (TAIS) has reviewed our customer complaintAfter doing a research TAIS found that the full authorization reversal is already processed last 06/27/for the amount of $and for the Transaction Ref No: [redacted] and the Authorization Code: [redacted] If the customer has any questions or concern they may contact as at ###-###-####, at this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint After doing a research TAIS found out that one of our representatives from order desk department has been in contact with our customer and they already have the agreement about a specific replacement computerAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Just spoke to your Toshiba customer service and he mentioned that there is no more portable hard drive opposes to what you suggestedSeems that you have access to this order, I'd like you to ship a 2TB Toshiba Canvio Basic which you said it is available Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have been waiting for a part to fix my defective TVOn my original complaint, ( ID [redacted] 5/9/) I was told the repair part would be available 6/Parts are not available or even closeNewest toshiba case # [redacted] Please replace this TV that should have been part of a recallThere are thousands waiting for partsReplacement per my original complaint ID [redacted] of 5/You told me the part to repair my TV would be available 6/There are no parts available and I don't even have another guessNewest case # [redacted] 6/29/How about replacing the TV instead of playing these games? Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their computer has already expired since 11/27/ As per the Standard Limited Warranty our customer has a year limited periodSeeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
A Toshiba America information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer has been contacted by one of our representatives from our order desk department and processed a replacement, however the one the our customer received has some issues with the keys and our representative will set up a VIP repair for the unit and it will send to our Toshiba engineers to have it repairedAt this time we consider this matter closed
Per Toshiba Direct: The order was delayed due to a build delay and a Customs issue in China We spoke with the customer on 1/and offered a $credit for the delay on the order, which the customer accepted The laptop was delivered on 1/and signed forUnfortunately, this delay was outside of our control and we continued to notify the customers as updates became availableAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was able to spoke to one of our case managers and was informed that refund is not the option in accordance to the Standard Limited Warranty (SLW) of the unitHowever, our customer was advised to send the unit to our depot repair facility to have it diagnosed physically by our techniciansOur representative processed a repair order and provided a free box that our customer can use to send her computer going to our repair facilityCurrently the box is in-transit going to her location under [redacted] tracking number [redacted] (Estimated delivery Tues 5/19/by 8:00pm)At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Toshiba representative, [redacted] , stated that he would check with the warehouse to see if an eligible replacement computer was in stock I provided him with two eligible models, but he did not explicitly agree to replace the computer with a specific model [redacted] sent me a prepaid return shipping label, and the old computer will be shipped to Toshiba today Currently, I do not know what I will receive as a replacement Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It would be nice to have Toshiba take responsibility for the issues but given their unwillingness to resolve the issue for me, they will lose my business going forward There are a number of reports of this issue being incurred by others, so I'm not sure how they can say it isn't a defect Some of the internet reports which highlight the issue: [redacted] Instructions for working around issue, which wouldn't be needed if a defect didn't exist: [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Once again, Toshiba America Information Systems (TAIS) failed to apologize for the extremely poor quality of customer support I have received, nor did they offer me any piece of mind in this matterThe case manager I spoke with informed me that the Toshiba Engineers repair would take 7-business days including shipping timeExcluding Memorial Day and weekends, it has now been out of my hands for business days (since May 20), and according to the Toshiba Engineers website, the unit is still "in work" and has still not yet been shipped, so it will still be several more business days before the unit is returned to me, more than double the amount of time the case manager informed me ofBecause of this, I am also requesting that the unit's standard limited warranty (***) be extended to allow for the time they have taken the unit out of my hands above their own time tableIf I were to have received the computer in business days as I was informed, I would have received it on June 3, with days remaining on the unit's ***As such, I find it only appropriate and hereby request the unit's [redacted] be extended to days from the date that the unit has arrived back at my homeLet me once again reiterate the inexcusable quality of support that TAIS has provided me in this matter and the continued misinformation that I have been provided by their representatives, supervisors, and case managersTheir refusal to offer a formal apology and/or provide me with a working computer or refund demonstrates shameful business practices that consumers should be made aware of Regards, [redacted]
A Toshiba America Information System (TAIS) representative has been in contact with our customer TAIS has advised our customer that we will provide a brand new replacement computer and this case was already forwarded to our order desk departmentAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that we will process a credit/refund back to his accountOur customer agreed with thatIf our customer has any questions or concern they may contact us directly at [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS cannot find any records in our system using customer informationIf our customer can provide like a case I.D number when the last time she called our technical support department they may contact us 949-431-At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS cannot find any records of our customer's information on our system under the Name, Phone Number, and Email AddressIf the customer has any questions and concerns they may contact Toshiba Technical Support at [redacted] At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has offered our customer a [redacted] Credit for the refund that she’s requesting and our customer agreed with that offerIf our customer has any questions or concern they may contact us directly at [redacted] At this time we consider this matter closed
Hello, my name is [redacted] and I filed a complaint against Toshiba Toshiba contacted me and agreed to refund my money Thank you for your help in resolving this matter You are the best! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research, our customer already spoke to one of our representative from corporate and they provided a resolution to the customerOur customer agreed with that resolutionThe recovery media already sent to our customer under FedEx tracking number [redacted] and it was delivered last (Wed 06/11/12:pm) and also the email already sent to our customer At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS will reach out our customer and someone will call her from our Advance Software Support Department to explain what was done to her computer and also to delete what is the viruses that the customer claims infecting her computer, our customer just need to provide the time and date as well as the best phone number that they can reach herAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response from Toshiba to my complaint is completely lacking in any commitment to customer service Furthermore, I believe their actions indicate a determined effort of a policy of advertisingOn the very same day that I placed my order with Toshiba, I also placed orders for goods online from [redacted] and [redacted] I used my same credit card, with the same exact personal details because those details are my detailsThe orders from both [redacted] and [redacted] have already been delivered to me at the prices advertisedIf there was a problem with my credit card, Toshiba could have called me - as is stated in their policy I could have easily given them additional information or another credit card(It is interesting to note that neither [redacted] nor [redacted] had problems with my credit card Surely these large online retailers have the systems in place to verify credit cards accurately)Instead of calling me, Toshiba chose to cancel my order and then provide me a useless phone number that was unstaffed so it would be impossible for me to resolve any credit issues with my orderWhen I called phone number provided that rung in an unstaffed office, I followed the voice mail instructions for contacting Toshiba personnel in an attempt to resolve any credit issues with my orderAfter waiting on hold for over an hour, my call finally reached a Toshiba representative who could not/would not help me resolve the issue From the many failures on Toshiba's part listed above, I believe it is clear that Toshiba had placed an arbitrary limit on the number of units they would sell at the advertised price, and when orders received within the legal time limit exceeded the number of units allocated by Toshiba, those orders were rejected solely to avoid meeting their advertised price commitmentI believe Toshiba's actions are in direct conflict with [redacted] Truth in Advertising Law ] Regards, [redacted]
A Toshiba America Information System (TAIS) has reviewed our customer complaintAfter doing a research TAIS found that the full authorization reversal is already processed last 06/27/for the amount of $and for the Transaction Ref No: [redacted] and the Authorization Code: [redacted] If the customer has any questions or concern they may contact as at ###-###-####, at this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint After doing a research TAIS found out that one of our representatives from order desk department has been in contact with our customer and they already have the agreement about a specific replacement computerAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Just spoke to your Toshiba customer service and he mentioned that there is no more portable hard drive opposes to what you suggestedSeems that you have access to this order, I'd like you to ship a 2TB Toshiba Canvio Basic which you said it is available Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have been waiting for a part to fix my defective TVOn my original complaint, ( ID [redacted] 5/9/) I was told the repair part would be available 6/Parts are not available or even closeNewest toshiba case # [redacted] Please replace this TV that should have been part of a recallThere are thousands waiting for partsReplacement per my original complaint ID [redacted] of 5/You told me the part to repair my TV would be available 6/There are no parts available and I don't even have another guessNewest case # [redacted] 6/29/How about replacing the TV instead of playing these games? Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their computer has already expired since 11/27/ As per the Standard Limited Warranty our customer has a year limited periodSeeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
A Toshiba America information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer has been contacted by one of our representatives from our order desk department and processed a replacement, however the one the our customer received has some issues with the keys and our representative will set up a VIP repair for the unit and it will send to our Toshiba engineers to have it repairedAt this time we consider this matter closed
Per Toshiba Direct: The order was delayed due to a build delay and a Customs issue in China We spoke with the customer on 1/and offered a $credit for the delay on the order, which the customer accepted The laptop was delivered on 1/and signed forUnfortunately, this delay was outside of our control and we continued to notify the customers as updates became availableAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was able to spoke to one of our case managers and was informed that refund is not the option in accordance to the Standard Limited Warranty (SLW) of the unitHowever, our customer was advised to send the unit to our depot repair facility to have it diagnosed physically by our techniciansOur representative processed a repair order and provided a free box that our customer can use to send her computer going to our repair facilityCurrently the box is in-transit going to her location under [redacted] tracking number [redacted] (Estimated delivery Tues 5/19/by 8:00pm)At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Toshiba representative, [redacted] , stated that he would check with the warehouse to see if an eligible replacement computer was in stock I provided him with two eligible models, but he did not explicitly agree to replace the computer with a specific model [redacted] sent me a prepaid return shipping label, and the old computer will be shipped to Toshiba today Currently, I do not know what I will receive as a replacement Regards, [redacted]