Toshiba America Information Systems

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted of our corporate department and provided the information about the updates of her computerAt this time we consider this matter closed

I am on vacation and don't have access to my computer to get the serial numberI cDNA send it to you on August Thank you for your assistanceRegards, [redacted]

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer’s computer hasn’t process any troubleshooting procedure by our toshiba technical support department and our customer has advised that under the standard limited warranty of her computer we can send the unit going to our depot repair facility to diagnose the issue and have it fixedHowever our customer declined that optionTAIS has advised our customer that we cannot process a refund or replacement for her computerAt this time we consider this matter closed

A TAIS representative was in contact with our customer on 02/10/TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 2/14/2008, according to the information given by the customer as the TV was purchased 02/14/Per the Standard Limited Warranty it states, “Toshiba America Information Systems, Inc(“Toshiba”) warrants that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in materials and workmanship under use during the Limited Warranty Period.” Also, “How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”).” Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI was first told on 7/20/that a refund would be "released" that afternoon; no refund as of 8/11/I was contacted on 8/7/that I will receive a refund I am waiting for refund If I do not receive it by next billing cycle, I will file a follcomplaint Regards, [redacted] ***

A TAIS representative has been in contact with the customerTAIS has offered to provide a warranty repair for the customerThe customer has acceptedCurrently the customer is waiting for the courtesy box to arrive and will then send the unit to the engineers for diagnostics and repair At this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has been in contact with our customer TAIS has advised our customer that our technical support supervisor will call him to discuss and perform troubleshooting to his computer to fix the issueOur customer agreed with thatTAIS technical support supervisor still calling the customer to set the time for troubleshooting to fix issueIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research the part that was ordered delivered last Monday, 06/16/at 11:A.M and scheduled service date was changed from 06/12/to 06/17/2014; by that date the repairman will be back to our customer to continue the serviceIf the customer has any questions or concern they may contact us at 949-461-4321, at this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The reason I am not happy with the response is 1) I received the battery on 11/25/and sent it on 12/19/2013, which was within the days time frameIt's not my fault that Toshiba provided me with the cheapest return label that took days for the battery to reach themIf they would have provided with next day return label, they would have got the battery on 12/20/itself 2) The Toshiba customer representative whom I talked to on 11/20/has assured me that if it took more than days to return the battery, then if I call them back then they would refund me the $charged on my card 3) At the end of all this, I was caused inconvenience because Toshiba supplied me with a defective battery I called them, got the new battery and they got the old defective battery back finally I see no reason that they should hold on to my $just because of a technicality in how they count the number of days Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I have received the replacement adapterThank you!! Regards, [redacted]

A Toshiba Am***a Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS cannot find any records of our customer under the Name, Address, Phone Number, and Email AddressIf our customer has any concern regarding the rebate they may refer to the store which is [redacted] where the unit was purchasedAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer’s unit has a cracked screen and will fall as physical damage, which is not covered by the standard limited warranty of the unitAt this time we consider this matter closed

A Toshiba America Information System (TAIS) has made multiple attempts to contact our customer by phone on the following dates 07/02/2014, 07/07/2014, and 07/08/however, the customer has not returned any of correspondence requestsThe customer can contact us directly at ###-###-####, at this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It is true that my laptop was returned on 10/5/16, after spending more than a month at the Toshiba Repair DepotDuring that month, I was never given any information as to why this new laptop crashed, or what repairs were needed or were performed In several phone calls to the 800#, I was told repeatedly "We're so sorry, we do not have any information, we will email the repair depot and call you back." If they called back, it was just to say, "We're so sorry, we do not have any additional information, we will send another email." They did not even tell me when the repair was completed or the laptop shipped back This is after I had been told that the repair would be expedited and I had paid $for an expedited shipping boxMore than a month without my computer, which is vital for my work, with no information from Toshiba, has left me with zero confidence in this product and its customer service For them to suggest I call the 800# is an insultThe 800# sends me to the same [redacted] call center that does not even have the ability to call the repair depot I purchased this laptop new in February and it is not too much to expect it to work, or if it fails, for Toshiba to let me know what failed and what was done to repair itThat way I, as the owner, would know about its faults and failures I know that Toshiba will not honor my request for a refund of the purchase price for this defective computer THe absolute LEAST they should give me is a refund of the $I paid to expedite the repair process Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintTAIS has informed our customer that we cannot send any part/s to our customer not unless the parts are under the category of replaceable parts such as HDD, removable batteries, and AC AdaptersOur customer was offered to send the laptop to Depot repair facility for our technicians to fix the issue on the laptop in accordance to the Standard Limited WarrantyAt this time we consider this matter closed

A TAIS representative was in contact with our customer on 02/05/TAIS has apologized to the customer for any inconvenience and has informed the customer that shipping and handling is their responsibility as stated in the Standard Limited Warranty in order to receive warranty repairsThe customer has declined the repair because of the shipping feeTAIS has informed the customer they may contact tech support 24/at ###-###-#### if they decide to have a work order set upAt this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Toshiba America said they would send me a refurbished not a new one that's why I didn't accept their offer, they had proof of purchaseIt's OK close the case I don't mind giving 216$ to the needyI went back to the store where I bought the tablet, to see if they had similar problems with other customers and they told me Toshiba America pulled all their products from the store

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer called our technical support department after receiving the computer came from our Depot repair facility and our customer was assisted regarding the error message and the No Boot issue of the unitOur customer was offered to send the unit back to our Depot repair facility for rework to address the issues after the first repairOur customer agreed to that offerAt this time we consider this matter closed

A TAIS representative was in contact with the customer on 12/31/TAIS has apologized for any inconvenience and had sent the customer a courtesy box and shipping label for the unit to be sent to our Engineering Department for diagnosticsThe customer was advised if they find that the NB is repairable they will repair it but if for any reason they cannot repair the unit, then we will contact her with other optionsThe customer was sent the box and shipping label on 12/31/but the customer did not send in the unit for any diagnostics For any kind of a replacement /refund, the customer would need to contact the reseller where the unit was purchased to determine if the unit is still within the refund/replacement time frameIf the customer would like to send in the unit for the diagnostics, they may contact us at ###-###-####At this time we consider this matter closed