Toshiba America Information Systems

A TAIS representative was in contact with our customer on 02/26/TAIS has apologized for any inconvenienceTAIS has set up a service work order with the engineers for diagnostics and repair in accordance to the warrantyThe customer has received the box via Fed Ex tracking number [redacted] (Actual delivery: Thurs2/27/5:pm) for sending the unit to the engineers For a refund or exchange, the customer would need to contact directly the reseller (Toshiba Direct) where the unit was originally purchased to determine if the unit is still within the return/exchange time frameAt this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The physical damage was not the reason for the computer not powering on I agree that the connector was brokenI was advised by a Toshiba employee that I could purchase the part at the National parts depot and have it installed at my expenseThe part that I am referencing did not affect the use of the computerThe highlight of the product is that it is a laptop and tablet in oneThe part that was broken prohibited me from using the keyboard only it is no longer brokenThe functions of the laptop were not affectedI told each employee that I spoke to that the issue is that the unit will not power on and has had the same issue since I purchased it Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by one of our corporate representatives and has offered to send the computer to our Toshiba Engineers for a VIP repairOur customer agreed to that offerAt this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This was not damage on my partThis is a defective case that resulted from the repair done on the left side of the case in MayI have been very careful and observant with the laptop because I was afraid of more defectsAs soon as I noticed that the right side was starting to come apart, I took it to [redacted] in hopes it was simply a screwThe tech immediately knew what the problem was and stated that it is a defective case and was covered under warranty I did NOTHING to this laptop to cause this problemIt is a defect in the case and I don't think that I or my extended warranty should have to pay for something that is a defective product [redacted] ***

A TAIS representative was in contact with our customer. TAIS received the customer’s unit on 02/11/2014 in our repair facility with a broken power port which is out of scope of the warranty (out of scope meaning it is not covered under the Standard Limited Warranty). TAIS has informed the customer the cost of the repair is now their responsibility. The customer may contact the Out of Warranty/Out of Scope at [redacted] . The unit has been returned to the customer via Fed Ex [redacted] ). At this time we consider this matter closed.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Have called and reached out via their acclaim.toshiba.com and am not offered a repair or replacementThis product is the only product I need or want and I have budget conserns to be aware of Talked to [redacted] 12/30/at 10:am ref [redacted] and [redacted] 1/6/at 11:amRef# [redacted] where she stated to process the RMA through the website and that I would be offered an exchangeThe exchange option says unavailable and is grayed out This again is for [redacted] serial number sn [redacted] purchased for $currently listed at [redacted] for $or [redacted] for $Looking for exchange, repair or a check for the purchase price Thanks, [redacted] [redacted] [redacted] Regards, [redacted]

I bought a Toshiba Satelitte L55TBlaptop in August It is not made well After the warranty ran out the hinges starting getting loose and the screen is splitting in two from the front to the back, starting at the corners where the hinges are It would cost $to fix it, and that is with a used part for the lid It would most likely happen again Very bad design

A TAIS Representative has been in contact with our customerTAIS will provide a refund of the $Our customer accepted the offerIf customer has any questions or concern they may contact us back at [redacted] At this time we consider this matter closed

A TAIS representative was in contact with our customer on 02/11/TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 10/11/2013; per the customer informing TAIS of the purchase date of 10/11/ Per the Standard Limited Warranty it states, “Toshiba America Information Systems, Inc(“Toshiba”) warrants that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in materials and workmanship under use during the Limited Warranty Period.” Also, “How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”).” Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed

A TAIS representative has made multiple attempts to contact our customer by telephone on the following 04/23/2014, 04/24/2014 and 04/25/2014 however, our customer has not returned any of correspondence requests. Our... customer can contact us directly at [redacted] . At this time we consider this matter closed.

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our depot repair facility found out that there is a physical damaged on the unit, which is not covered by the standard limited warranty, our customer can contact Toshiba Repair Service phone number: (800)438-or they can bring the computer to an Authorized Service Provider, at this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have had several discussions with someone named *** I have insisted that Toshiba give me a refund but they refuse I offered to accept a new laptop (different model of equal retail value) but they refused I have been offered a so called "buybacK" of the [redacted] for some low, but unspecified amount; I refused I have been called by someone named [redacted] on two occasions on Friday 04/11/but missed the calls and was repeatedly unable to complete a call to the number [redacted] ) that appeared on my phoneHer last call included a message that she would call back in two business days I have not been contacted by anyone since that day(Friday 04/11/14) I have attempted to call [redacted] several times since Friday 04/11/at [redacted] --Verizon message states: "Number changed, disconnected, or no longer in service" I have not agreed to anything! Regards, [redacted]

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s unit is already out of warranty because according to her she bought the unit last March of so the repair is now on responsibility of the customerAt this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi ***, I am contacting you regarding the complaint I had filed a while agoI received the message of the Revdex.com that the case would have been closed, but sadly it was not solved After receiving a call from Toshiba they requested the shipping of the laptop to their repair facility, which I didAfter business days I received the laptop back with the note attached "Status: REPAIRED" But after testing the laptop, it was still the same problemSo I contacted Toshiba support again with the outcome that I am supposed to send the laptop in - again! They just have to request an authority to ship a box with a return label and then will contact me to confirm That has been about days ago without any message from Toshiba This whole procedure with Toshiba is just absolute mind blowing ! I would like to ask you to reopen the case again Thank You very much, Best Regards from San Francisco, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and agreed to wait the additional days for Toshiba to review my computerI do not consider this to be completely resolvedI have purchased a defective computer and have been without a computer since 5/24/ I have no choice but to wait! Toshiba has not offered to send me a loaner in the meantimeThey have made no commitment to me regarding my defective computer At this time I thank the Revdex.com for at least getting me return call from Toshiba as well as a name and phone number And I wait for Toshiba to hopefully stand by there product Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has offered a free box to our customer so she can send her computer to our depot repair facility to have it diagnosed and the issue will be fixed. Our customer agreed with that. If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed.

A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaintAfter doing a research TAIS found out that the issue is not covered by the standard limited warranty of her computer due to physical damageOur customer can contact Toshiba repair services to schedule a repair at ###-###-####, at this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I referred to toshiba's Standard Limited Warranty online, quote " What Does Your Warranty Cover? Toshiba America Information Systems, Inc(“Toshiba”) warrants that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in materials and workmanship under use during the Limited Warranty PeriodThis Limited Warranty covers the Product for warranty service only within the country where the Product was originally purchased and only covers Products purchased as new End of quote Clearly, the problem with the here said laptop I purchased is NOT free from defects in materials and workmanship it should be covered under the warranty I want Toshiba to replace this problem laptop If not, I will seek legal actions] Regards, [redacted] ***

A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaintAfter doing a research the price list on the website specifically the Major Repair that cost $is for the Mother Board or LCD replacement/repair only and any additional parts that’s need to be replaced that would be excluded to that advertisement price listOur customer can contact Toshiba Repair Services for more details ###-###-####, at this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThey didn't call back the next business day nor todayI called them back the next day and today but was only able to leave voicemail I did however finally got my laptop back today but now it's has a minor damage on the bottom metal frame of laptopThis is unacceptableNow I will have to ship this back and be without a laptop for x amount of days/weeksIt has been difficult working without a laptopI would like a refundThank you Regards, [redacted] ***