A TAIS representative has contacted our customer regarding the quote for the repair of her computer TAIS has advised our customer that the computer problem was OOS (out of scope meaning it is not covered under the standard limited warranty) TAIS has informed our customer the cost of the repair is now their responsibilityAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe shipping and handling cost should be covered by ToshibaI must request that Regards, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowToshiba held my laptop for over month with no response to numerous requests for statusWhile Toshiba admits unit was under warranty they had me pay to ship the unit back for repair (had to pay almost $for shipping and insurance) To date, no explanation has been made why I had to go over month without my laptop, why I have not been reimbursed for the shipping charges, and why my warranty has not been extended for at least month while not in useToshiba did not even make an effort to repair my unit or get back to me until I filed my complaint with the Revdex.comThere initial excuse (made the day after I filed my Revdex.com complaint) was that the part needed to repair my unit was on back order yet somehow my laptop was repaired and shipped out the very next dayToshiba treats their customers very poorly and should not be allowed to get away with their total disregard and disrespect to their customers Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have made it clear to everyone involved in my complaint to the manufacturer's customer service center that sending my "out of box" defective product back for repair and loss of use for that period of timeis totally unacceptable! Their own remote analysis concluded the defect existed The defective component is independent of all basic computer functions and allows me basic continued product use without interruption if only they would ship me a replacement item with return shipping label for return if the defective item Since this defect obviously existed at time if purchase and is fully covered by warranty why should I be denied product use for an extended/undetermined time as a result of a manufacturer's off the shelf defective product? This manufacture's application if its own product warranty (in my case) renders it practically useless! I respectfully request my remedy and resolution be honored in full In the past decade I've had a total of seven of this manufactures' products in my home Must this end? Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s computer was out of warranty since 05/11/however, TAIS has been provided and process a [redacted] repair last 06/23/as a onetime courtesy repair for our customer's unit and it was shipped back repaired last 07/15/under FedEx tracking numberSeeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistanceAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action may or may not resolve my complaint For your reference, details of the offer I reviewed appear below Toshiba alleges a lack of response to their attempts to contact meAttached are pdfs of the e-mail exchange (the first such direct e-mail to me from Toshiba directly asking information about my issue, I might add)You will see I responded to their e-mail in the exact manner they requestedThere has been no further phone contact since June If the firmware update resolves the sound issue, Hallelujah! It only took involvement of the Revdex.com to resolve an issue that should have been resolved months ago!!!!!! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not have the funds to pay for the shipping regardless if I will be reimbursed later onSecondly I have taken the tablet to a third party repair companyThey removed the battery because it had exploded inside the unit making it uselessThis I am not surprised by since the last time I was able to use the device I ran a program called BatteryInfoView and it stated that this day old device's battery had almost charge cycles So that will be another thing not covered by their SLAIf Toshiba wishes wants me to return the unit in this condition I will but I am unable to prepay for the shipping whether or not I will get it backI realize that I purchased the entry level cheap model but with a national brand such as Toshiba I expect it to last more than days Regards, [redacted] ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter TAIS doing a research it appears that our customer complaint already escalated to our order desk and her computer was evaluated for replacementOur customer has advised that the replacement unit was already released and it will be deliveredIf the customer has any questions or concern they may contact us at 949-461-At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I know the warranty ran out at months....a month after the end of the warranty Still, I think this company should stand by their products and provide new replacement parts, refurbished parts are not acceptable because there are these parts are not completely sound I have tried to type on my emails only to have the cursor skip around the document This is not the behavior that is to be trusted and therefore, my emails take twice as long to prepare before sending I will not be ***ing another Toshiba product in the future Companies that don't stand by their products cannot possibly expect to stay in business Regards, [redacted]
A TAIS representative was in contact with our customer on 01/30/TAIS has apologized to the customer for any inconvenience and has informed the customer TAIS received the unit on 01/20/in our repair facility with a BIOS password issue, which is out of scope of the warranty (out of scope of meaning it’s not covered under the warranty)A quote was given to the customer with the customer stating they were not going to pay for the repairsTAIS has informed the customer that the cost of the repair is now their responsibilityTAIS has returned the unit unrepaired to the customer via Fed Ex tracking number [redacted] Estimated delivery of the unit is: Mon 2/03/by 8:pm At this time we consider this matter closed
A TAIS representative was in contact with our customer on 12/23/TAIS has informed the customer that there is no guarantee that the charge for technical support would resolve the issueThe customer has stated the files have been backed up through his emailRecovery assistance was offered to the customer by tech support with the customer declining and insisting on a refundThe customer is still able to contact tech support and receive recovery assistance that would alleviate his having to purchase the recovery mediaThe charge for the tech support is a non-refundable charge as technical support was providedWhen the unit was first set up, the option for creating a recovery disc was givenIf the option for creating a recovery disc was by passed, the customer will be able to go to [redacted] and purchase one or contact tech support for the Recovery assistance At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our depot repair facility found out that there is a physical damaged on the unit, which is not covered by the standard limited warrantyThe cost of the repair is now our customer responsibility, our customer can contact Toshiba Repair Service phone number: (800)438-or they can bring that to an Authorized Service Provider, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with ourcustomerTAIS has apologized for the inconvenience our customer hasexperiencedTAIS has informed our customer that we can process a repair forhis both computer under the Standard Limited Warranty of the unitTAIS processeda repair and advised our customer that he will received a box that he can useto send his computer to our Toshiba Engineers facilityOur customer agreed tothatAdvised our customer if he has any questions or concern they may contactus at 949-461-At this time we consider this matter closed
A TAIS representative has contacted our customer regarding the quote for the repair of her computer TAIS has advised our customer that the computer problem was OOS (out of scope meaning it is not covered under the standard limited warranty) TAIS has informed our customer the cost of the repair is now their responsibilityAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe shipping and handling cost should be covered by ToshibaI must request that Regards, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowToshiba held my laptop for over month with no response to numerous requests for statusWhile Toshiba admits unit was under warranty they had me pay to ship the unit back for repair (had to pay almost $for shipping and insurance) To date, no explanation has been made why I had to go over month without my laptop, why I have not been reimbursed for the shipping charges, and why my warranty has not been extended for at least month while not in useToshiba did not even make an effort to repair my unit or get back to me until I filed my complaint with the Revdex.comThere initial excuse (made the day after I filed my Revdex.com complaint) was that the part needed to repair my unit was on back order yet somehow my laptop was repaired and shipped out the very next dayToshiba treats their customers very poorly and should not be allowed to get away with their total disregard and disrespect to their customers Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have made it clear to everyone involved in my complaint to the manufacturer's customer service center that sending my "out of box" defective product back for repair and loss of use for that period of timeis totally unacceptable! Their own remote analysis concluded the defect existed The defective component is independent of all basic computer functions and allows me basic continued product use without interruption if only they would ship me a replacement item with return shipping label for return if the defective item Since this defect obviously existed at time if purchase and is fully covered by warranty why should I be denied product use for an extended/undetermined time as a result of a manufacturer's off the shelf defective product? This manufacture's application if its own product warranty (in my case) renders it practically useless! I respectfully request my remedy and resolution be honored in full In the past decade I've had a total of seven of this manufactures' products in my home Must this end? Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s computer was out of warranty since 05/11/however, TAIS has been provided and process a [redacted] repair last 06/23/as a onetime courtesy repair for our customer's unit and it was shipped back repaired last 07/15/under FedEx tracking numberSeeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistanceAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action may or may not resolve my complaint For your reference, details of the offer I reviewed appear below Toshiba alleges a lack of response to their attempts to contact meAttached are pdfs of the e-mail exchange (the first such direct e-mail to me from Toshiba directly asking information about my issue, I might add)You will see I responded to their e-mail in the exact manner they requestedThere has been no further phone contact since June If the firmware update resolves the sound issue, Hallelujah! It only took involvement of the Revdex.com to resolve an issue that should have been resolved months ago!!!!!! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not have the funds to pay for the shipping regardless if I will be reimbursed later onSecondly I have taken the tablet to a third party repair companyThey removed the battery because it had exploded inside the unit making it uselessThis I am not surprised by since the last time I was able to use the device I ran a program called BatteryInfoView and it stated that this day old device's battery had almost charge cycles So that will be another thing not covered by their SLAIf Toshiba wishes wants me to return the unit in this condition I will but I am unable to prepay for the shipping whether or not I will get it backI realize that I purchased the entry level cheap model but with a national brand such as Toshiba I expect it to last more than days Regards, [redacted] ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter TAIS doing a research it appears that our customer complaint already escalated to our order desk and her computer was evaluated for replacementOur customer has advised that the replacement unit was already released and it will be deliveredIf the customer has any questions or concern they may contact us at 949-461-At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I know the warranty ran out at months....a month after the end of the warranty Still, I think this company should stand by their products and provide new replacement parts, refurbished parts are not acceptable because there are these parts are not completely sound I have tried to type on my emails only to have the cursor skip around the document This is not the behavior that is to be trusted and therefore, my emails take twice as long to prepare before sending I will not be ***ing another Toshiba product in the future Companies that don't stand by their products cannot possibly expect to stay in business Regards, [redacted]
A TAIS representative was in contact with our customer on 01/30/TAIS has apologized to the customer for any inconvenience and has informed the customer TAIS received the unit on 01/20/in our repair facility with a BIOS password issue, which is out of scope of the warranty (out of scope of meaning it’s not covered under the warranty)A quote was given to the customer with the customer stating they were not going to pay for the repairsTAIS has informed the customer that the cost of the repair is now their responsibilityTAIS has returned the unit unrepaired to the customer via Fed Ex tracking number [redacted] Estimated delivery of the unit is: Mon 2/03/by 8:pm At this time we consider this matter closed
A TAIS representative was in contact with our customer on 12/23/TAIS has informed the customer that there is no guarantee that the charge for technical support would resolve the issueThe customer has stated the files have been backed up through his emailRecovery assistance was offered to the customer by tech support with the customer declining and insisting on a refundThe customer is still able to contact tech support and receive recovery assistance that would alleviate his having to purchase the recovery mediaThe charge for the tech support is a non-refundable charge as technical support was providedWhen the unit was first set up, the option for creating a recovery disc was givenIf the option for creating a recovery disc was by passed, the customer will be able to go to [redacted] and purchase one or contact tech support for the Recovery assistance At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our depot repair facility found out that there is a physical damaged on the unit, which is not covered by the standard limited warrantyThe cost of the repair is now our customer responsibility, our customer can contact Toshiba Repair Service phone number: (800)438-or they can bring that to an Authorized Service Provider, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with ourcustomerTAIS has apologized for the inconvenience our customer hasexperiencedTAIS has informed our customer that we can process a repair forhis both computer under the Standard Limited Warranty of the unitTAIS processeda repair and advised our customer that he will received a box that he can useto send his computer to our Toshiba Engineers facilityOur customer agreed tothatAdvised our customer if he has any questions or concern they may contactus at 949-461-At this time we consider this matter closed