Toshiba America Information Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer placed the order online last 03/28/at 3:59pm PST and the order released from the warehouse the same day at 4:11pm PSTOur customer was advised that his order had already processed and unable to cancel or make changesOur customer was advised that he could place a new order for the correct adapter and just return the incorrect one that he processed online for refund At this time we consider this matter closed

I purchased a laptop from Toshiba in May They sent a laptop with one of the cheapest Video Cards: intel HD 4600, and not what I ordered AND paid on line: Nvidia GeForce GTX Upon updating drivers I noticed this mistake now, almost two years laterI contacted them to see what can be done about it, and they said that it was out of warranty, so basically Toshiba just stole from me $Yes, I understand warranty expired, and two that I should have looked deep inside the many windows of the new software that I indeed had not received the correct graphic cardWas it really my fault? Was I a trusting costumer, too naive perhaps? Could Toshiba Customer Service after hours on phone trying to get to a higher management have offered - anything so that a non-savy-computer costumer wouldn't feel abused and ripped off?!

A Toshiba America Information System (TAIS) has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has offered to send his computer for rework and it will be send to our Toshiba Engineers and the repair would be prioritize and TAIS will going to send him also a free windows pro recovery media diskOur customer accepted that offer however our customer still want to send his computer to an authorized service provider, TAIS has informed him that is not covered by the standard limited warranty of his computerThe free box was sent to our customer under FedEx tracking number [redacted] Mon7/21/1:57pm, our customer just only need to send his computer so it can be fixed as much as possibleAt this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In my response to you I had indicated that we were satisfied although we had reservations and I would let you know if indeed we were taken care ofWe are notToday a repairman from Modern TV & Electronics was here and replaced a part and the TV worked even worse that before, he called Toshiba and they told him that they would try to come up with a fix and would contact us within two days on a fixThe repairman put the old part back in and leftI am willing to bet that Toshiba will not get back to us because that has been told us three months agoThese people can’t even provide a workable replacement partI am now demanding our money back; these people have caused my wife and I three months of grief and at years old we can’t take any more Regards, [redacted]

UI","sans-serif A Toshiba America Information System (TAIS) representative has been in contact with our customer TAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that this case will be forwarded to our order desk department and advised that within 1-business days one of our representatives will call her to discuss about the replacement of her computerOur customer agreed with thatIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed

A TAIS representative was in contact with the customer on 02/18/TAIS has apologized for any inconvenience and has informed the customer the depot repairs everything or nothingTAIS has resent the box to the customer but has explained the hinges are Out of Scope of the warranty (out of scope meaning this is not covered under the Standard Limited warranty)The customer will get a quote on the price to fix the broken hinge plus the technician may not fix the HDD until the hinge is fixed to avoid causing further damageIf the customer has any questions he may contact us directly at [redacted] At this time we consider this matter closed

A TAIS representative has been in contact with our customerThe last work order was set up on 11/17/with the repair being set up on the same dayThe motherboard was replaced and the unit was delivered back to the customer on 12/21/A rework for the unit would have needed to have been set up before 01/21/Being as the warranty expired in 08/and the last repair was in 12/the customer is responsibility for any technical assistance or any further repairsIt is stated in the Standard Limited Warranty, Toshiba is not responsible for any loss of software or personal informationIt also is stated in the Standard Limited Warranty, software support, fixes, or software replacement is an out of scope issue (out of scope meaning it is not covered under the Standard Limited Warranty) At this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI like the copying and pasting in your responses to me Wow, you will “provide corrective feedback?” That really helps me out with my current situationThere are multiply people involved and it mainly has to do with their superiors that taught them to handle a case this way, so good luck fixing that issue Also, the corporate number that is on their site does not work and you have to have an extension in order to talk to someone Every company out there, even crappy ones such as Bank of America, has a real corporate number that you can get in touch with someone there and a real president’s office number to talk to someone about ridiculous mishaps that they caused Toshiba has none of those, which is insane This on-going “repair” has been anything but “VIP”! I was told that the repair would take 7- business days, but from this repair facility it is no longer than days At this point of time, the more recent repair facility received my computer on October 8, It got updated a few days later saying it is awaiting parts and the ETA is November 9, So, I basically waited a whole month and I checked today to see if there was any update and at this time, it shows the same thing, see attached photo [ [redacted] ] This is unbelievable and extremely unacceptable! I have not had a properly working computer this whole semester of school, (not to mention it was brand new) which is the fault of Toshiba’s lack of quality it has toward their products and subcontracting to repair facilities that have no idea what they are doing when it comes to fixing an easy problem Honestly, I am worried about the new repair facility damaging my computer even more, seeing that the old repair facility only had to fix a key on the keyboard and end up breaking my speakers and severely scratching up my laptop They are going to replace the lcd lid that was scratched, which worries me because it is right next to the actual lcd screen which can be easily broken if they are not careful I not sure how Revdex.com ratings work, but they should not have an A+ when there is over 730+ complainants dissatisfied of how Toshiba is handling their problem It is getting to the point where I am getting frustrated and looking into other options in regards to getting this settled, because honestly you guys owe me for all of the time that you have wasted from my life without having a properly functioning computer for school This computer, that was brand new, should just be traded out completely, or I should get a full refund, at the minimum I realistically should be reimbursed “above and beyond” for all of the extreme inconvenience and lack of respect throughout this whole process Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have spoken with many different representatives over the phone and the response is that each case is handled on a case by case basisTo me, that would suggest that someone could look at this case and see that the [redacted] in question is a faulty unit based on a problem occurring, a repair to fix said problem, and then a reoccurrence of the exact same problem to a TI just find it ridiculous that I have received such poor service with such lack luster attitude from everyone at Toshiba considering a purchase of their flagship computer lineI wanted to love this computer, and instead have had nothing but grief over a poor decision to make a purchase with this companyHad I known of the serious lack of quality found in the product and those supporting it, I would have purchased any other computer than Toshiba'sAll I need is one person from Toshiba to acknowledge that this problem should never have happened and then take the necessary efforts to resolve my problemI don't need another cookie cutter customer service agent telling me to send the unit in for a repair, I just purchased it for crying out loud, it should not have to be sent in for anything at allI need someone to step up and take the bulls by the horns and resolve this issue for a very dissatisfied customerHow has it gotten to this, that this major corporation is just going to ignore the needs and desires of their consumers and such a flagrant and uncaring manner Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer’s computer still in warranty and in accordance of the Standard Limited Warranty of the unit; What Does this Warranty Not Cover? On-site service/repair, or service made necessary by accident, misuse, abuse, neglect, improper installation/maintenance, modifications, fire, theft, acts of God, power failures, surges or electric shortages, lightning, or repairs by non-Toshiba authorized service providers, use outside of the environmental or operating parameters, or use with incompatible third party products Service of Product on which the TOSHIBA label or logo, rating label or serial number have been defaced or removed Preventive maintenance, cosmetic damage or wear and tear (e.g., scratches, dents, or scratched, faded or missing keycaps or keyboard cover (if applicable), replacement of missing parts, provision/ installation/removal of retrofits or peripherals, replacement or fixes of software; repair or replacement of covers, plastics, or appearance parts such as interior or exterior finishes or trim Our customer can contact Toshiba Repair Services to schedule a repair at ###-###-####At this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer needs to contact Toshiba Direct at ###-###-#### since he experienced the issue within the 15day return policyAt this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has been in contact with our customer. TAIS has confirmed that our customer already received the refund that we processed. Our customer said yes and agreed that this time we consider this matter closed. If the customer has any questions or concern they may contact us at ###-###-####.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was not given a choice but provided with only one option which was to allow Toshiba (about) a 8-10th opportunity to repair the computer after a year and two months of failure and inactionNo other option was provided which is NOT what was desired but and again only what was offeredPending the failure of the repair again no other repair option was offered for refund of the machine, accessories, sales tax or the additional extended warranty Regards, [redacted] I was not given a choice but provided with only one option which was to allow Toshiba (about) a 8-10th opportunity to repair the computer after a year and two months of failure and inactionNo other option was provided which is NOT what was desired but and again only what was offeredPending the failure of the repair again no other repair option was offered for refund of the machine, accessories, sales tax or the additional extended warranty I was not given a choice but provided with only one option which was to allow Toshiba (about) a 8-10th opportunity to repair the computer after a year and two months of failure and inactionNo other option was provided which is NOT what was desired but and again only what was offeredPending the failure of the repair again no other repair option was offered for refund of the machine, accessories, sales tax or the additional extended warranty

A TAIS representative has been in contact with our customer. TAIS has provided the option to our customer to have the laptop fixed, unfortunately our customer declined this offer. TAIS has advised that replacement or a refund will not be possible at this moment. We need to further evaluate and diagnose the issue first before it will be subjected to approval for replacement, and for repair we provided the process of sending her laptop to our depot based on her Standard Limited Warranty, at this time we consider this matter closed.

A TAIS representative was in contact with our customer on 02/20/TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 11/22/Per the Standard Limited Warranty it states, “Toshiba America Information Systems, Inc(“Toshiba”) warrants that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in materials and workmanship under use during the Limited Warranty Period.” Also, “How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”).” Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceIf the customer is in need of a Recovery media, that may be purchased at [redacted] The fulfillment of the order for the disc would be $and the USB would be $If the recovery media was not able to be created when the unit set up was completed, TAIS would have needed to be notified within the first thirty days of ownership The recovery media is located in a partition of the hard drive and the customer is notified at the time of setup to make the discAs far as the warranty, being as the unit is showing not registered, TAIS has to go by what is shown for the warranty expiration The customer would be able to contact warranty and registration at [redacted] to register the unitAt this time we consider this matter closed

A TAIS representative was in contact with the customer on 01/20/TAIS has apologized for any inconvenience and has advised the customer that if they're beyond the return policy of the reseller they'll need to go to www.acclaim.toshiba.com and fill out the forms and be able to provide a valid proof of purchase, without a valid proof of purchase we’re unable to assist the customer per the standard limited warrantyIf the customer is able to locate a valid proof of purchase they’ll need to follow the process to receive a coupon code for a replacement product on www.toshibadirect.com.The customer has stated to Tech Support he would like to destroy the hard drive and still get a replacement but in accordance with the standard limited warranty, that will void the warranty and we need to receive the defective item in order to process the exchange At this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that we will process a repair by sending the computer to our engineers to diagnose the issue and have it fixed Our customer agreed to that offerIf our customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer that we will provided a repair to his computer and we will send the unit to our Toshiba Engineer’s repair facilityTAIS has advised our customer that he will receive a free box that he can use to send the computer to our repair facilityOur customer agreed with thatIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed