Toshiba America Information Systems

A TAIS representative has been in contact with the customer on 03/14/TAIS has apologized for any inconvenienceThe reversal for the charge was completed on 03/05/The reference number for this credit is [redacted] The time frame for the reversal to show in the customer‘s account depends on the banking establishmentAt this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business's response was not an offer of resolutionOnly the same statement as I have received numerous times before from themThe expected battery life should be more than one year and one monthThe battery that was supplied with the laptop was defectiveThis laptop was only used occasionally and not everyday, the battery life should have exceeded one year and one monthI have previously supplied copies of all original purchase receipts and invoices to place the laptop in service with our companyToshiba's response of the warranty period expiring is not valid as the battery for the product purchased was defective and conveniently one month out of warranty was this defect visibleI hereby request my case be escalated by Revdex.com for resolutionToshiba has not provided any offers or resolutions to this issue Regards, [redacted] ***

A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has informed our customer that her computer is still in the status of Quality check audit and ready to shipTAIS has advised our customer that once they received the computer came from our repair facility then she experienced the same issue or problem she can contact us and we will proceed to the next step which is replacementIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has advised our customer that we can send her computer to our Toshiba Engineers Repair Facility for them to check and diagnose the unitOur customer agreed to thatIf the customer has any questions or concern they may contact as at ###-###-####At this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has been in contact with our customer TAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that this case will be forwarded to our order desk department and advised that within 1-business days one of our representatives will call her to discuss about the replacement of her computerOur customer agreed with thatIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has advised that they can file a claim for that if they experiencing problem or if the unit is not working they can visit [redacted] At this time we consider this matter closed

A TAIS representative was in contact with the customer on 01/30/TAIS has apologized for any inconvenienceFor trouble shooting assistance or setting up a repair, the customer may contact tech support 24/at ###-###-####If there is a quote for any Out Of Scope repairs (out of scope meaning the repairs are not covered under the Standard Limited warranty) the customer will be contactedAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer is currently outside the U.S and our customer was advised that we can continue the support when he’s already back in the U.SAt this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.So I first submit my complain on 08/14/2014,case # [redacted] I will past here the original complain, it took more than one month to get an answer from Revdex.com, but unfortunately in that time I was unavailable to answer any email ( life's issue that can happen to everybody :( ) after that time I was trying to contact Toshiba on their provided number and always a voice mail and nobody get back to me, Now I return back to my school and still suffering with the same problem, and I hope I can find a way to fix this issue, Thanks for everybody will helpThis is my original complain: No repair quality, bad customer service, and I'm required to pay for my operating system and drivers which I suppose to have to run my machine Lately I post my problem in the Toshiba forum, with the hope to get a solution, but unfortunately, I didn't get nothing, tried to call again to talk to a supervisor, and customer representative hang up on me, he has been very very rude to me, which hurting a lot to be treated like a trash like thathere I will paste a copy of my post from the forum which describe the situationNEED HELP for my System Recovery Since I bought this Toshiba laptop, and I am just in trouble and can not find any real kind of helpfirst problem was that my wifi disconnect by it self every time (like each 5min)I went to best buy where I bought it for change or return but it was days after purchase and they said I have to deal with the manufacturerok, I had to pay for the shipping and send it to toshiba to be fixed, and after week I got my laptop back and the problem is still there, even they stat that they replace something, I think it was the wifi adapterI don't want more headache and to keep pay for shipping for no reason, I gave up and decide to use a USB network adapter ( Which I don't like to have all the time in my "NEW" computer)My problem now is that I need to format my hard drive and make or partitions, so to do that I will need to have a copy Please explain to me why you have to force me to pay for something That suppose to be with the laptop you sold me to be workingI did choose this laptop because of the large HDD, and now I want to make more partitions ( real not virtual), which I have to do for a school reason (I am preparing for my A+ now)why whenever I try to call the customer support I get hard time, some don't even understand what I am talking about, and others just ask me to pay online if I want to get itI am posting here because I hope somebody who care really about customers and know what mean giving a good customer service can see my post and give some help, I need help please because as I said I am a full time student without job for now, and I can not pay for that because I don't have the money and also because I suppose to have those tools so your product can work for meI invest already more than $for buying this machine, paid shipping to fix the wifi problem ( and not fixed), paid to buy usb adap Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Toshiba did inform me by phone on June 2015- and I have a saved conversation of these calls- that the replaced parts will have a warranty of one year extending beyond the Laptop warranty which contradicts what they are stating right now that the replaced parts has days warranty only! During my calls with them last month, they contradicted their statements many timesOne case manager said that only parts replaced after warranty expires has one year warranty while those replaced during warranty expire with the warranty expiration! Another said the replaced parts has no warranty at all! Obviously, they are inconsistent in their statements and they are breaching their original statements We mainly agreed on June that parts has one year warranty beyond Laptop warrantyThey clearly stated that the replaced parts will have one year warranty while the other parts' warranty will expire with the laptop warrantyThis was in addition to an apologize for the poor quality repair and for receiving the laptop back from repair with frame loose! I have contacted the technical support who confirmed that these issues are mostly related to repair and suggested that it is sent to their facilityI suggested to the customer relations that although I have saved conversation to prove my rights for replaced parts one year warranty, I'm willing to let the VIP technical check and decide if it is related to repair or defected/re-manufactured replaced parts, then they should repair and replace themThey refused my request and denied that the replaced parts warranty I was informed of earlier although I have supporting documents! Now I need also to raise a complaint against the improper handling of my laptopWhen I received the laptop with loose frame, they replaced the cover, the LCD and the frame and I wonder if they replaced the new parts with re-manufactured not a new parts! If that was the case, I should certainly have received a full refund, if not, I'd like to enforce the one year warranty of the replaced partsI'm ready to supply all documents supporting my claimAs I'm hearing impaired, I contacted Toshiba through relay and I have saved documents of most if not all conversations Regards, [redacted] ***

To Whom this may concern, As it turns out, Toshiba understood why I was filing a complaint and they understood and decided to refund the $Is there a way I can remove the complaint since I really don’t have a complaint at this point I would not have filed if I knew they were going to attempt to discuss this with me again Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed out customer's complaintAfter doing a research TAIS found out that our customer's case was already endorsed to our order desk department and they already processed a manual order for the battery of her computerHowever, the part of the unit is still on backorderOur representative will update our customer once the tracking number is availableRegarding on the printer issue of our customer, we highly advised them to contact the manufacturer of the unit because that is a third party company which is out of scope of Toshiba and in accordance to the standard limited warranty of the unit any third party software issue is not covered by the warrantyIf our customer has any questions or concern they may contact at 855-674-or they can visit our website warranty.toshiba.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have tried the passwords for my Toshiba account, plus the Product ID and serial number of my computerI had the name wrongIt is " [redacted] ," not " [redacted] 1." Thye Product ID is [redacted] Since this is workmanship problem, not a software problem, the warranty does not applyNo one who sees this computer can believe how it fell apart with light usage in a homeEveryone who sees it says they will never [redacted] a Toshiba productIt started falling apart a month after the warranty expired, when a screw fell outA technician replaced the screwThen that screw and some others must have fallen out unnoticedI believe the fan has now stopped workingI registered this computer when I first got it, and again after a RecoveryI am really upset that this account is no longer thereToshiba must have deleted it Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research, TAIS found out that our customer was misinformed and we acknowledged the inconvenience of our customer and offered some optionsOur customer was offered to have a Full Refund for the unit or they can keep the unit without the Adobe Photoshop Light room and we would issue a 5% order level credit for the inconvenience and misinformationThe Credit offered was $Our customer send a confirmation email accepting to keep the unit with an $credit as a compensation for the inconvenience that he has experiencedAt this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s T.V is already out of the standard limited warranty because according to our customer they bought the T.V last and the warranty only covers a 1year standard serviceThis is the information for Owners of DLP TelevisionsToshiba is committed to customer service and continuously improving the quality of its productsIt has come to our attention that the lamp life of some lamps in a limited number of DLP television models and serial number ranges may be less than our expectationAs part of our ongoing commitment to customer service, Toshiba is extending the warranty on the originally-installed lamp in those particular DLP television models and serial number ranges for one additional year (for a total warranty period of two years for the originally-installed lamp) to enable customers with those televisions to obtain a new and improved lamp free of charge if the originally-installed lamp failsHowever, we determined the DLP television model # [redacted] is not qualified for these extend warrantyAt this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research according to our customer the charger broke off into the port of the computer, which is out of scope of the warranty (out of scope meaning it is not covered under standard limited warranty)The cost of repair is now their responsibility; our customer can contact Toshiba Repair Service directly at ###-###-#### or they can bring the computer to an Authorized Service Provider, at this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer was able to speak with one of our case managersOur customer was advised that TAIS cannot process repair reauthorization because it was already months since the last repair was done and the unit was already out of warranty since 12/25/Seeing as the customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistanceThey may contact Toshiba Repair Services at 1-800-438-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.this laptop has no additional software loaded on itI brought up the system exactly the way I have purchased it [redacted] remoted in and verified there are no software issuesAny software that is on this computer was placed there by ToshibaIt is very disappointing that Toshiba's only interest is in selling Support plans for computers that are still covered under factory warranty Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that the unit was already out of warranty since 08/19/and based on our records our customer called our Corporate department last 02/16/and according to our customer they sent the computer to Toshiba Repair Services (TRS) ( [redacted] ) which is a third-party company and TAIS has no ability to access, manage or modify their systemOur customer was referred to [redacted] our VIP repair facility wherein our Toshiba engineers doing the repair, since the unit was already out of warranty TAIS cannot authorize any repair so that our corporate representative just provided the address of our facility, our customer sent the unit with their own expenseHowever when the unit reached our Toshiba Engineer's facility they found out that the parts is no longer availableOur corporate representative informed that the parts might already discontinue considering the age when the model of the unit was manufacturedOur corporate representative just provided a suggestion to try to contact another 3rd party parts distributorAt this time we consider this matter closed