We traded in our Sienna, for a Model in AugustWe asked the Toyota dealership if there was anything we needed to do to stop the payments for the VanThey clearly told us, "No we'll take care of everything"The next month the payment for the was still automatically deducted from our accountRendering us unable to make the payment for the new accountThey promised to refund the payment that they mistakenly deducted within daysInstead of correcting their mistake, they have repeatedly stalled, passed the buck, and pretended to "review the account" so that they could approve the refund they promised to pay days agoNow after another hour long phone conversation, they have settled on keeping the money they stole from our account and we still have late fees and a double payment to pay this monthThank you Toyota
I was in Gladstone Toyota to purchase a Toyota Camary on Friday 7/29/and was dealing with a salesman and told him from the start that this was going to be a CASH deal, I was trading in my Toyota Scion XB and then we were going to pick up the difference in cashI am trying to refinance my house so I did not want to do a loanThe sales man told me that I needed to fill out this information so I gave him my name, address and phone number there was a spot for my social security number I told him since I was paying cash that there was no reason for me to have to give him my social security number he said that they needed it for their recordsRELUCTANTLY I gave him my social security numberThe manager came up and said this is your credit scoreI totally went off and was SOOOO upset that they ran my credit without my approval then the other manager said you signed the formSeriously I told the salesman I did NOT want my credit ran at ALL and I told him even though we were at the e
Bought a *** *** in may The finance mgr explaiined we have a month/3,mile waranty and to bring it in if anything goes wrongA day later we noticed the car shook on the road and jerked while driving at a constant speedMy wife explained this th Toyota service deptThey said its nothing to worry that's normalAnother week or two went by and she once again asked the service dept to check it outThey wouldn't even drive it and said it must be because of the miles(?) In August my wife returned and asked them to check out the car because she was going to take a road tripThe told her everything was fineWhile ion her trip she checked the coolant because the fan was continually running , she noticed there was almost no coolant in the radiatorLater that month we took the vehicle to our mechanic and he did a complete diagnostic on the transmission and printed a thorough report with graphs and explained the issue was probably a pressure leak in a part of the
It was such an easy process and everyone we worked with was greatCarl was very interactive and you could tell he wasn't just there for a saleHe came in on his day off to assist my family which shows he went the extra mile to help usI highly recommend Toyota Gladstone as they actually care to get you in what you want and don't let you settle for lessThey worked with us to get the price we needed to be at and get us in the car we wanted in the color we wanted! Easiest and best experience I've had when buying a car!!
Absolutely wonderful experience purchasing a used car through this dealership Raeanne got me started on the internet & she made sure that we had someone to help us when we got there later that evening Donnie was absolutely marvelous So was each person we met that evening Has answered questions since purchase too
Very good experience I discussed what was recommended vswhat was needed, agreed on what services would be done, and was advised how long it would take, to within minutes of the actual time
The staff was great! The sales people were not pushy at allThey answered all of my questions and set me up in the truck I wanted! The manager was a gem and the money guy was very down to earthI would refer others to this dealership
I purchased a brand new toyota *** *** from this dealer days agoat around miles the engine started to get a knocking noiseit got progressivly worse until miles when I finally took it into a dealerthe dealer service department is saying the engine needs to be completly replaced and it could take up to a 1-months to get the engine replacedi think a different car or my money back is fair at this pointbecuase im not entirly sure about what other issues this car may have in the future and how much it will ultimatly cost mei bought this car for a very specfic purposei also dont see why I should be paying a car payment on a car thats brand new that is in the shopalso vechicles that get their engines removed are never quite the same after
We spoke with *** *** two days ago and informed her that there was no open loan with *** *** *** for her transaction at *** of Gladstone We verified this with *** *** *** via phone to double check and confirm
We traded in our Sienna, for a Model in AugustWe asked the Toyota dealership if there was anything we needed to do to stop the payments for the VanThey clearly told us, "No we'll take care of everything"The next month the payment for the was still automatically deducted from our accountRendering us unable to make the payment for the new accountThey promised to refund the payment that they mistakenly deducted within daysInstead of correcting their mistake, they have repeatedly stalled, passed the buck, and pretended to "review the account" so that they could approve the refund they promised to pay days agoNow after another hour long phone conversation, they have settled on keeping the money they stole from our account and we still have late fees and a double payment to pay this monthThank you Toyota
Good buying experience with no pressureWould recommend to all
I was in Gladstone Toyota to purchase a Toyota Camary on Friday 7/29/and was dealing with a salesman and told him from the start that this was going to be a CASH deal, I was trading in my Toyota Scion XB and then we were going to pick up the difference in cashI am trying to refinance my house so I did not want to do a loanThe sales man told me that I needed to fill out this information so I gave him my name, address and phone number there was a spot for my social security number I told him since I was paying cash that there was no reason for me to have to give him my social security number he said that they needed it for their recordsRELUCTANTLY I gave him my social security numberThe manager came up and said this is your credit scoreI totally went off and was SOOOO upset that they ran my credit without my approval then the other manager said you signed the formSeriously I told the salesman I did NOT want my credit ran at ALL and I told him even though we were at the e
I needed an unusual problem checked out They could not find anything but this was not surprising given the issue the work was done quickly as promised
Great sevice
Great Experience
Bought a *** *** in may The finance mgr explaiined we have a month/3,mile waranty and to bring it in if anything goes wrongA day later we noticed the car shook on the road and jerked while driving at a constant speedMy wife explained this th Toyota service deptThey said its nothing to worry that's normalAnother week or two went by and she once again asked the service dept to check it outThey wouldn't even drive it and said it must be because of the miles(?) In August my wife returned and asked them to check out the car because she was going to take a road tripThe told her everything was fineWhile ion her trip she checked the coolant because the fan was continually running , she noticed there was almost no coolant in the radiatorLater that month we took the vehicle to our mechanic and he did a complete diagnostic on the transmission and printed a thorough report with graphs and explained the issue was probably a pressure leak in a part of the
Service as expected
It was such an easy process and everyone we worked with was greatCarl was very interactive and you could tell he wasn't just there for a saleHe came in on his day off to assist my family which shows he went the extra mile to help usI highly recommend Toyota Gladstone as they actually care to get you in what you want and don't let you settle for lessThey worked with us to get the price we needed to be at and get us in the car we wanted in the color we wanted! Easiest and best experience I've had when buying a car!!
They had fast friendly service on maintenance work
Absolutely wonderful experience purchasing a used car through this dealership Raeanne got me started on the internet & she made sure that we had someone to help us when we got there later that evening Donnie was absolutely marvelous So was each person we met that evening Has answered questions since purchase too
Very good experience I discussed what was recommended vswhat was needed, agreed on what services would be done, and was advised how long it would take, to within minutes of the actual time
Great service
Great place to bring your vehicleI will be more than happy to continue service at Gladstone Toyota
The staff was great! The sales people were not pushy at allThey answered all of my questions and set me up in the truck I wanted! The manager was a gem and the money guy was very down to earthI would refer others to this dealership
I love servicing with Toyota of Gladstone! Austin is always very helpful and kindI get answers to my questions and I always feel good when I leave!
I purchased a brand new toyota *** *** from this dealer days agoat around miles the engine started to get a knocking noiseit got progressivly worse until miles when I finally took it into a dealerthe dealer service department is saying the engine needs to be completly replaced and it could take up to a 1-months to get the engine replacedi think a different car or my money back is fair at this pointbecuase im not entirly sure about what other issues this car may have in the future and how much it will ultimatly cost mei bought this car for a very specfic purposei also dont see why I should be paying a car payment on a car thats brand new that is in the shopalso vechicles that get their engines removed are never quite the same after
Friendly and knowledgeable staff getting it right the first time
Austin in service is a true professional and honestWe always receive outstanding service at Toyota of Gladstone!
We spoke with *** *** two days ago and informed her that there was no open loan with *** *** *** for her transaction at *** of Gladstone We verified this with *** *** *** via phone to double check and confirm