Toyota of Gladstone's service department always treats us wellAs a woman, I can sometimes feel intimidated when it comes to cars and car repair, but the service providers here always treat me with respect and give the highest possible customer serviceThey make the whole process as painless as possible
I appreciated Hai taking some extra time helping me the evening of Friday May I have a noise coming from under our Sienna, and he hoisted our van and let me help him try and discover where it was coming from Unfortunately, we we're unable to find the rattle It was nice to be treated as a customer and not another person complaining about their car Thanks Hai!
Always a pleasure to have my vehicles serviced at Gladstone ToyotaCourteous, professional personnelNot waiting longer than you have to, never being delayed when scheduling your appointment in advance
Brandy, the sales rep, provided excellent customer serviceShe was very knowledgeable and made the buying experience easyI would highly recommend the sales and service team of Gladstone Toyota to friends
I would like to thank the Staff at Toyota of Gladstone for the Exceptional Service provided this past weekI went in solely to test drive the new C-HR after seeing a few around town I was met by Chang who was friendly and happy to show all the specs of this new model We took a test drive and I knew I wanted a C-HR but was disappointed that leather interior wasn't an offered option I continued to work with Chang and Chris who showed me all the possibilities and helped arrange for after-market leather interiorSammy, the manager continued to sweeten the offer until I couldn't walk awayThe Sales Manager Rodolfo prepared the documents, explained them in lay terms and didn't push to sell me more than I wantedHe was amazingly quick and comfortable to work withI returned the following day to pick up my new C-HR washed, detailed and ready to go! It was a great experience and I'd definitely recommend Toyota of Gladstone to others!
Had nothing but super services from Toyota of Gladstone for my vehicle's need I am a 100% satisfied customer For someone who is transplanted from out of town and fumbling around looking for a trustworthy dealership, I am blessed to have found this one Yes, I know no one is perfect, but I am sure very happy with the services I have received from them
Wonderful experience...Dennis Rupert was right onVery attentive to my needs, answered all of my questions and those that he didn’t have an answer for he got back to me with the answer
When I purchased my used Chevy Tahoe from Toyota of Gladstone on 8/3/16, Muhhamad K***, the finance manager I was working with, hid a Tire and Wheel Warranty for $in the original purchase of the vehicle, which was paid for through my loan with Wells Fargo Dealer ServicesWhen I realized this a couple of days later, I contacted MrK*** to discuss the situation and ultimately cancel the warrantyI was told by MrK*** to contact the warranty company, SafeGuard, and cancel itWhen I contacted SafeGuard to cancel the policy, I was informed that the dealership had not sent over the contract and they cannot locate a warranty in my nameThey also told me that the dealership needs to send over the contract and also a cancellation notice to "flat cancel" the Tire and Wheel WarrantyThey advised that I cannot initiate the cancellationI had spoken with MrK*** many times and he kept promising that he will take care of itAfter no response, I contacted my cousin who works at ano
I am very happy with the service I have received at Toyota of GladstoneMy service manager tries hard to work me in even when there is no actual schedule time availableHe also goes the extra mile to make sure everything it properly taken care of!
I had an excellent experience with my last service appointmentJason and his crew exceeded my expectations! I received extremely cheerful and professional serviceThe work performed was fantastic
Always feel well taken care of
Excellent customer service Austin Tsuruta was able to get my 5k service scheduled same day and everything went as quoted!
Toyota of Gladstone's service department always treats us wellAs a woman, I can sometimes feel intimidated when it comes to cars and car repair, but the service providers here always treat me with respect and give the highest possible customer serviceThey make the whole process as painless as possible
I appreciated Hai taking some extra time helping me the evening of Friday May I have a noise coming from under our Sienna, and he hoisted our van and let me help him try and discover where it was coming from Unfortunately, we we're unable to find the rattle It was nice to be treated as a customer and not another person complaining about their car Thanks Hai!
Always a pleasure to have my vehicles serviced at Gladstone ToyotaCourteous, professional personnelNot waiting longer than you have to, never being delayed when scheduling your appointment in advance
Brandy, the sales rep, provided excellent customer serviceShe was very knowledgeable and made the buying experience easyI would highly recommend the sales and service team of Gladstone Toyota to friends
Easiest truck shopping experience!
Had an awesome time! Seriously!!!
Austin did a great job
Austin was professional and friendly satisfying my Highlander serve needsCar was a bit dirty inside but cleaned when I picked it upWow, Thanks!
people were friendly , the sale went smoothly and I drove home the car I wanted
I would like to thank the Staff at Toyota of Gladstone for the Exceptional Service provided this past weekI went in solely to test drive the new C-HR after seeing a few around town I was met by Chang who was friendly and happy to show all the specs of this new model We took a test drive and I knew I wanted a C-HR but was disappointed that leather interior wasn't an offered option I continued to work with Chang and Chris who showed me all the possibilities and helped arrange for after-market leather interiorSammy, the manager continued to sweeten the offer until I couldn't walk awayThe Sales Manager Rodolfo prepared the documents, explained them in lay terms and didn't push to sell me more than I wantedHe was amazingly quick and comfortable to work withI returned the following day to pick up my new C-HR washed, detailed and ready to go! It was a great experience and I'd definitely recommend Toyota of Gladstone to others!
Had nothing but super services from Toyota of Gladstone for my vehicle's need I am a 100% satisfied customer For someone who is transplanted from out of town and fumbling around looking for a trustworthy dealership, I am blessed to have found this one Yes, I know no one is perfect, but I am sure very happy with the services I have received from them
Jason M*** handled my scheduled service, and did a great job Took care of a few extra things and was very pleasant to deal with
Wonderful experience...Dennis Rupert was right onVery attentive to my needs, answered all of my questions and those that he didn’t have an answer for he got back to me with the answer
Gladstone Toyota is always a great experience
When I purchased my used Chevy Tahoe from Toyota of Gladstone on 8/3/16, Muhhamad K***, the finance manager I was working with, hid a Tire and Wheel Warranty for $in the original purchase of the vehicle, which was paid for through my loan with Wells Fargo Dealer ServicesWhen I realized this a couple of days later, I contacted MrK*** to discuss the situation and ultimately cancel the warrantyI was told by MrK*** to contact the warranty company, SafeGuard, and cancel itWhen I contacted SafeGuard to cancel the policy, I was informed that the dealership had not sent over the contract and they cannot locate a warranty in my nameThey also told me that the dealership needs to send over the contract and also a cancellation notice to "flat cancel" the Tire and Wheel WarrantyThey advised that I cannot initiate the cancellationI had spoken with MrK*** many times and he kept promising that he will take care of itAfter no response, I contacted my cousin who works at ano
I am very happy with the service I have received at Toyota of GladstoneMy service manager tries hard to work me in even when there is no actual schedule time availableHe also goes the extra mile to make sure everything it properly taken care of!
I had an excellent experience with my last service appointmentJason and his crew exceeded my expectations! I received extremely cheerful and professional serviceThe work performed was fantastic
Eric K*** was on his gamePrecision and proactive execution, Thank you for the great serviceKind reagrds,
***
Great like always, we bought cars from here and the people there are always helpful,respectful amazing