Toys R Us

Please be advised we sent the consumer a $e-gift card as a refund and for the inconvenience she faced, on 10/23/We sent the e-gift card to email address [redacted] (order ***) We will consider this case closed Thanks, Vanesa V [redacted] Executive Customer Service

Please be advised we have processed a credit in full for both orders, [redacted] and [redacted] We will consider this matter closed Thanks, Vanesa V [redacted] Executive Customer Service [redacted]

I will never again shop at this establishmentThey are completely misleading on the website regarding ship to store pickupI called "customer service" and got the run around from a lady that couldn't even speak EnglishThey didn't try to resolve my problem in any way, shape, or formThanks for taking my $for a stroller my sister won't even see until after her baby shower

Please have the consumer provide proof of purchase to further assist Thanks, VanesaExecutive Customer Service

Please be advised we have sent this over to the consumers District Manager in order to perform a swap of the funds from the gift card to the credit cardWe provided all the necessary information to the District Manager and someone will be in contact shortlyThanks, [redacted] Executive Customer service

Complaint: [redacted] I am rejecting this response because:We have not received a call from anyone in regards to delivering a new dresserThe only call received was for a pickup of the damaged dresserI need the new dresser delivered ASAPThis has dragged on long enough Regards, [redacted]

Please be advised our Policy does not allow to offers to be combinedSince the Consumer had a price match on the item we are unable to provide the 10% discountWe will consider this matter resolved Thanks, VanesaExecutive Customer Service

Please be advised as of 4/28/we have issued the consumer a credit back to their gift card used to place the order, for $We will consider this matter resolved Thanks, [redacted] Executive Customer Service

Please be advised we added the consumer to our Mailing List Urgent Removal Request SpreadsheetThe removing a consumer from the mailing list may take 6-weeks to fully processWe will consider this matter closedThanks, Executive Customer Service

Please be advised we are unable to locate an order with the information provided by the ConsumerPlease have the Consumer provide a valid order numberThanks, VanesaExecutive Customer Service

Please be advised we would like assist the consumer and will need them to provide proof of purchase or an order numberThanks, [redacted] Executive Customer Service

Complaint: [redacted] I am rejecting this response because: The order number on [redacted] *s [redacted] The tracking number is [redacted] And the order number in the receipt is [redacted] Pls see the attach files which shows the product in my order Regards, [redacted] ***

Yesterday my husband bought formula from a babies r us in the Bronx an employee advised him into buying the wrong kindToday when I called about the return policy I was told I could no problem, I than explained I don't have the receipt and was told I could do so, I called once more to heard it again and ask for the name of that person on the phoneI get there I'm than told I need my id,,, okay out of all days today I forget my idIt was the same woman I spoke to on the phone so than I asked why didn't she tell me what I would need over the phone she said well I can't do anything and you won't get the whole cost of the this product back !!!! Once again why didn't you tell me over the phoneI asked if she could tell me how much I would get if I were to exchange it but she couldn't even do that without IdI called her manager who was no help eitherStores in urban locations are much more concerned in friendships than they are with customer serviceWe spend our money there and they have the nervous to be rudeIf we don't spend our money there they wouldn't have a pay check but they tend to forget thatFor future transactions with babies r us I will either purchase online or drive upstate

Toys"r"us still denied the second charge made on the 17th, but agreed to refund me as a one time courtesy[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Once again I get another version of what happened from another personLike I said earlier I had not only gotten a confirmation email but I also got another email stating to come and pick up the productI do not know how your systems work but I would guess they work somewhat like thisYou have a select amount available in inventoryEvery time an order is processed a quantity would be taken out of inventoryOnce that quantity is empty they are no longer availablemy order was processed and according to your system "ready for pickup"So tell me if it is ready for pickup then how could it be sold out from under me? I do not accept your excuse, especially since I have gotten a different excuse from every person I have talked withI have emails to back it up Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: No case is not closedThey may want it closed and not deal with it, the check was for the damage to the walls not the furnatureI sent a complete letter the last responseRead itCase not closedI consider this case not closed Regards, [redacted]

Please be advised we spoke directly with the consumer regarding matter Thanks, SuomaraExecutive Customer Service

Please be advised we processed a credit back to the consumers original form of paymentPlease see the email we sent the consumer on 5/26/We will consider this matter resolved Dear [redacted] Thank you for shopping at Toysrus.com and Babiesrus.com.We have issued credit to your original form of payment for the following item(s) from order # [redacted] Item #: [redacted] Description: Evenflo Tribute LX Convertible Car Seat - Baylor One SizeQuantity/Price: @ $47.99Status: Price Adjusted/Credit ReturnedItem #: [redacted] Description: Baby Trend Expedition FX Jogging Stroller - Sunrise One SizeQuantity/Price: @ $95.99Status: Price Adjusted/Credit ReturnedCredit for returned item(s):Subtotal: $143.98Sales Tax: $10.08Total Credit: $154.06Please note[redacted] The reference number for this credit is [redacted] Your credit should appear on the original method of payment used to make the purchase within 5-business daysIf you would like to replace your returned item(s), simply visit our website or contact our Guest Service Team at [redacted] Thank you again and hurry back soon to see what's new at Toysrus.com and Babiesrus.com!Sincerely,The Guest Service TeamToysrus.com and Babiesrus.com PS: This is a notification-only email, please don't respond to itFor answers to most questions about orders, payment, shopping on our website and more, please visit the online Help section of our website at [redacted] a= [redacted] [ [redacted]

Please Be Advised,The order in question was cancelled on 12/7/17, if the consumer has any questions please call [redacted] Thank You,Gaurav S*Executive Customer Service

Purchasing a trampoline that was advertised at $Finished checking out and got a message that it is no longer availableCall Toys r us and spent hour and minutes on the phone with a customer service representative who said they could take care of the situationI was told that I could purchase the exact same trampoline for the original price of $399.99, but they would not honor the $Their reason was that I needed to purchase it at the storeHowever, no where online did it say available in store only