Toys R Us

Please be advised we forwarded your escalated request to the appropriate party for immediate reviewPlease allow up to days for the email unsubscribe to take effect.Thanks,Executive Customer Service

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

NIGHTMARE CUSTOMER SERVICE!!!! So- I first ordered a product from their website and when it arrived - it was the wrong productI contacted customer service and they sent me out a replacement package with yet again the wrong productI had to return the first product to avoid being charged for the secondI called customer service to tell them that yet again I've received the wrong productThat representative told me that she could not send two return shipping labels for the same order, but that it wouldn't be an issue if I returned both items to the storeSo, I took my return into the store and explained to the lady at customer service the situationShe also assured me that if I returned in store I would not be charged for the replacement itemNow a week or two later and lo and behold, I was charged for the replacement itemIn order to try to go about this the right way, I contact customer service yet againI was told basically that they couldn't do anything because the package was supposed to be sent via mail to the return center, despite what I was told by the two other representatives I spoke with and despite me having my receipt/proof of returnSo, basically them sending me the wrong product has amounted to nothing but trouble and inconvenience, plus, a charge for a product that was returnedI will be disputing the charge, since, Felecia told me they can't issue a refund and I should do what I feel that I need toSo, I will take my receipt for my returned products and get my money refunded that wayThis company should invest more into their customer service and overall technical designI will never buy from here againBye Felecia!

Please be advised, we were unable to reach the consumer on 2/7/We left a message and provided our direct phone number to further assist. We are closing this complaint due to no contact until further notice. Thanks, Executive Customer Service

I've placed an order times for the same itemEach time I was told the item was available and my credit was billedI found out a week later after placing the first order that the item was not availableThe second time I placed the order for the same item, I found out minutes after hanging up with the rep that the order had been cancelledAgain I went online and seen the item available and placed an order with a rep and for a third time my order was cancelledEach time I spoke with a supervisor, nothing could be doneMy issue is my card has been billed three times and now I can't even go to the store to purchase the item because I don't have the moneyNow I'm being told by this supervisor that I just have to wait until the funds become availableI had a lot of choice words for her, but I decided to hang up the phone and continue on with my dayCustomer service and communication within this company is horrible!!!

Please be advised as a one-time courtesy we have processed a credit back to the consumers original form of paymentThe consumer will receive an email regarding their credit and when they should expect to see it back on their accountWe will consider this matter resolved Thanks, *** Executive Customer Service

Please Be Advised,We are handling this concern with the consumer directly and will be updating accordingly.Thank You,Gaurav S*Executive Customer Service

Please Be Advised,We will be handling this concern with the consumer directly and updating accordinglyWe have tried to contact the consumer at the phone number listed, but were unsuccessfulWe have left a voicemail with our corporate office contact information for the customer to contact us.Thank
You,Gaurav S*Executive Customer Service

Please be advised we need to know how many Pampers Sensitive Soft Pack Wipes - Count the consumer is missing to better assist Thanks, *** V*** ***

Please be advised the consumer will need to provide us with screen shots or copies of both websites for us to look further into the matter. Thanks, Suomara Executive Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have spoken to a MrPete M*** and he was very apologetic concerning this matter and he made good on the $overdraft feesHe was very friendly and courteous in getting this issue resolved in the best way possible.And
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please be advised we have contacted the consumer directlyWe are removing the incorrect item from the website, as that backpack was never produced, and it was confirmed by the vendorWe credited the consumer back to their original form of payment and we are sending the consumer another backpack which lights upWe will consider this matter resolved Thanks, VanesaExecutive Customer Service

Complaint:
I am rejecting this response because:I am not
necessarily rejecting this response; I am told the complaint will be sent to the storeSince this is a Toys R Us policy, and is not restricted to a particular store, I don't think it is a very good or responsible response to my complaint, but I will wait to see if the store does indeed respond to me with something other than "it's a company policy." I am skeptical
Regards,
*** ***

Please Be Advised,We will handle this with the consumer directlyWe have called the phone number listed and left a voicemail for the consumer to contact our corporate office directly.Thank You,Gaurav S*Executive Customer Service

Please be advised we have resolved this complaint directly with the consumer

Complaint* ***
I am rejecting this response because:i had previously said this complaint was resolvedbut once again it isn’tthis company is terrible and owes me money and keeps telling me it will be fixed and then isn’tplease help me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have spoken to a MrPete M*** and he was very apologetic concerning this matter and he made good on the $overdraft feesHe was very friendly and courteous in getting this issue resolved in the best way possibleAnd
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

broken promises, and getting the run around here I am making a formal complaintI must say, I am extremely disappointed in the way toys r us has handled my situationThe ball has been droppedOn Tuesday July 28th at 3am pst, I ordered a $e-gift card for my best friend *** ***At am I received an order acknowledgment and after that, all correspondence seemed to be nonexistentI called *** on Wed to make sure she had received her e card via email only to find out she had notOnce she informed me that she hadn’t received anything I called Toys R Us guest relations and was told to wait a few hours and it would be sentThis was at lunch time when I was on my lunch breakAround 8pm I called *** again and she informed me that she still hadn’t received itI then called toys r s again to find out what was going onI was told to wait hrs which was in about 7hrs pacific time and she would have it48hrs came and went and still no e-card, I called back at 8am the next morning and requested a refund since no one seemed to know what was going on or when the card would be sentMy request was denied since “e-cards are non-refundable.” I can understand this policy, however, when the error is on the companies part, the company should take heed to the customers request when they are dissatisfiedI wanted a refund because I paid for a service that was never providedAgain, I was told to wait 24-hrs and it would be sentI literally called everyday for one week only to be lied to over and over by people who could not give me any answersI was even told that the manager of the gift card dept was going to give me a call and like all theaters calls that I was “supposed” to receive, that call never cameIt is very disappointing to have to deal with a company that lacks knowledge when things go haywirea whole week goes by and still no resolution but yet I’m told now my refund will be processed but it takes up to business daysWhy couldst this have been done when I first requested it? I would’ve at least had my refund today being that it takes a week, but now I have to wait yet another week to get ***’s Baby shower gift to her, and now the baby is bornI understand that things happen and are out of ones control at times but the way this situation was handled in my opinion is unacceptableToys r us is too big of a company to have errors such as these that go uncorrected for so long and have no resolution for customersOnce I receive my refund I will not be shopping at bays r us anymore, and I will inform *** of this entire ordeal

Complaint: ***
I am rejecting this response because: As per my many calls to
customer services; I no longer have the original gift card ; after making the purchase the gift card was toss in the thrashI did recovery the gift card but it was folded half ; many of the number also the ending numbers on the back of the cards are no longer visible and difficult to make outI still do not have my $ please refund the gift card with a E-gift card or a gift card in the original amount paidIf possible can I take this damage gift card to the store to get a new card??? this is truly unacceptable.
Regards,
*** ***