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Toys R Us Reviews (697)

Please be advised we processed a credit back to the consumers original form payment, a gift card, for $We have sent an e-gift card to the email address on file for $We ask that the consumer please check their spam folder and promotional folder. The consumer did not have to
return the diapering organizerAt this time we will consider this matter resolved
Thanks,
Vanesa
Executive Customer Service

Please be advised we will be contacting the consumer directly to further address the complaint
Thanks,
Executive Customer Service

Complaint: ***
Yes, after spending few hours back and forth with support, I got another code which worked and I could redeem it in Store(It's another thing for few of the items, store told me it won't be sold to me and I was not given 10% membership discount as somehow this code didn't allow it.)However, I am still displeased as the reward certificate should've worked first time when it was issuedI shouldn't have to go back and spend time with customer service 5-times in order to get it worked third time
Regards,
*** ***

Please be advised we are having someone from our store team reach out to the consumer and assistThanks, *** Executive Customer Service

Complaint: ***
I am rejecting this response because:
It is not the customers fault that your system didn't reject itIt is your job as a business to make good even if it is your mistake.R
Regards,
*** ***

Please be advised we have contacted the consumer directly at the number provided to further address the complaintWe were able to leave a message and provide my direct number to better assistThanks, Suomara Executive Customer Service

Please be advised we have communicated the consumers experience to the appropriate store for handlingWe will have someone contact the consumer shortlyWe also advise the consumer to contact *** ***, who handles our credit card business at ***
Thanks,
Vanesa
Executive Customer Service

Complaint: ***Yes, after spending few hours back and forth with support, I got another code which worked and I could redeem it in Store(It's another thing for few of the items, store told me it won't be sold to me and I was not given 10% membership discount as somehow this code didn't allow it.)However, I am still displeased as the reward certificate should've worked first time when it was issuedI shouldn't have to go back and spend time with customer service 5-times in order to get it worked third time
Regards,
*** ***

Please be advise we need the consumer to provided us with her order number and pictures of the damaged itemWe will be working with the appropriate team to have this matter resolved. Thanks Suomara Executive Customer service ***

Complaint:
***
I am rejecting this response because:the damage to my home was especially over 3,a paint can was stolen from me of which I have pictures and videos in additional the furnature is completely almost destroyed and the police is going to make a arrest of the person who stole stuff from meThis should be put on the news in additional the videos I have on you tubeAnd babies r us is sponsoring a company that is a sub contractor of them that allowed there employees to damage a home and steal out of a home, I will be putting these videos on you tube link in a few days to followI was also offered 2,towards home damages of which is less then estimates and have not got the payment yet
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meHowever, they need to advertise clearlyThe store did not advertise correctlyPrice Match is not a promo, it's part of doing business with *** ** store is absolutely horrible!!!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me it's sad it had to come to thisThank you Revdex.com.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me*** at BabiesRUs was wonderful.
Regards,
*** ***

Please be advised an authorization hold can take up to 7-business days to be released from consumer's account pending on the consumer's financial institutionWe will consider this matter resolved
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Thanks,
Suomara
Executive Customer Service

Please be advised we are currently working with our stores to see if we are able to accommodate requests for this item, as it is in very high demandThanks,Vanesa V***Executive Customer Service

Please be advised we are unable to modify or cancel orders after minutes of the order being placedWe will pass the consumers feedback along to the appropriate business partners regarding our policyIf the consumer would like to return the items order please have them confirm and we will
send a return label Thanks, *** Executive Customer Service

Please be advised we have reviewed the reference number the consumer provided and have indicated that complaint may be resolved. Called *** *** to verify if further assistance is needed with resolving the issue. Thanks Executive Customer Service

Please be advised we are unable to locate an order with the information provided by the ConsumerPlease have the Consumer provide a valid order number
Thanks,
Vanesa
Executive Customer Service

Please be advised we processed a $credit on the consumers order and she will need to provide the items damaged on the new order to further assist Thanks, ***Executive Customer Service

Complaint: ***
I am rejecting this response because: I entered my address as the BILLING addressI entered my brother's address as the SHIPPING addressWhen I initially called them they ADMITTED their mistakeI ordered from several different stores this year and I ALWAYS enter the correct shipping address
Regards,
*** ***

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Description: TOYS-RETAIL

Address: 660 Market Place Dr, Ellicott City, Maryland, United States, 21041

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